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QUESTION NO: 301
The SideBar search does not Search the following: Choose 3 answers
A. Custom Objects
QUESTION NO: 302
Workflow Tasks are NOT tracked in the Activity History and can be reported on MMM?
QUESTION NO: 303
Time-Dependent Workflow – Maximum Triggers Allowed Per Rule:
A. Maximum of 10 time triggers per rule
B. Maximum of 20 time triggers per rule
C. Maximum of 50 time triggers per rule
QUESTION NO: 304
Universal Containers would like their sales reps to be able to send branded email invitations to customers for business meetings and to collaborate with customers from a branded Website to find a suitable meeting time. How can an Administrator accomplish this?
A. Create a custom email template for invitations that displays your company logo
B. Add a company logo to meeting requests in Salesforce
C. Create an external integration with Google calendar using Sites
D. Enable Chatter to allow reps to Communicate with customers
QUESTION NO: 305
Which statement is TRUE regarding Dynamic Dashboard:
A. They show data from the perspective of the logged-in user.
B. They are automatically created when you create a Custom Object
C. They perform calculations that standard dashboards cannot
D. They display the source report as you hover over a dashboard component
QUESTION NO: 306
Marketing and Sales users at Universal Containers would like more visibility into Lead and Contact participation in this year’s Trade Show. How would an Administrator build this into the application? Choose 2 answers
A. Create Cross-object formula fields to display campaign member record details on a lead or a contact record
B. Alert lead and contact owners with workflow when a prospective customer registers for the event
C. Customize the campaign member related list on the lead or contact object
D. Create Cross-object formula fields to display lead or contact record details on a campaign member record
QUESTION NO: 307
How does an agent submit an article for publishing? Choose 3 answers:
A. Promote an Answer for consideration
B. Re-assign an article to the publishing queue
C. Publish an article to the solution category
D. Submit an article upon closing a case
E. Publish at-will, with “Manage Articles” profile permission
QUESTION NO: 308
How can Chatter feed for content can be used? Choose 2 answers
A. To store Chatter posts in content
B. To share files from a workspace to a feed
C. To link a workspace to a Chatter from content
D. To search for files posted to Chatter from content
QUESTION NO: 309
Which statement is TRUE regarding dependent lookups? Choose 2 answers:
A. They can be configured to make fields on related records, depending on data in the source record
B. They can be configured to limit the records returned by a lookup based on the value of a field on a related record
C. They can be configured to compare data to external sources to verify that contact and prospect information is up to date.
D. They can be configured when creating the master-detail or lookup relationships
QUESTION NO: 310
Which is the capability of drag-and-drop dashboards? Choose 2 answers:
A. Drag and Drop a dashboard onto any page in Salesforce
B. Drag and Drop records onto a dashboard
C. Drag and Drop reports onto a dashboard as the data source of the component
D. Drag and Drop chart types onto a dashboard to create a component
QUESTION NO: 311
Which is a capability of the Cloud Scheduler? Choose 2 answers:
A. Allow a user to propose multiple meeting times
B. Automatic propose meeting times based on Salesforce user calendars
C. Sync a Salesforce calendar with an Outlook Calendar
D. Custom brand different invitations per customer
QUESTION NO: 312
Which is a capability of Chatter? Choose 3 answers:
A. Receive updates related to records followed by a user
B. Share updates, files, and links with Leads and Contacts
C. Receive recommendations for users and records to follow
D. Follow people within Salesforce organization
E. Post updates, files, links to Chatter pages
QUESTION NO: 313
How can an Administrator customize campaign members? Choose 2 answers:
A. Display Lead or Contact data directly on a campaign member record
B. Create an approval process for new campaign members
C. Customize the campaign history related list to include campaign member custom fields
D. Display key campaign member data on an opportunity record
QUESTION NO: 314
What determines the suggested criteria for a lookup filter?
A. Previously used filter criteria
B. Organization Wide Default settings
C. The current application schema
D. A survey taken when enabling this feature
QUESTION NO: 315
What can an agent do when resolving a case? Choose 2 answers
A. Email articles to a customer
B. Create an article upon closing a case
C. Assign data categories to a case
D. Attach only one article to a case
QUESTION NO: 316
Which is a feature of combination charts? Choose 2 answers
A. Display more than one summary value in chart
B. Add a third axis range to the chart
C. Display data from multiple reports in a chart
D. Add a second axis range to a chart
QUESTION NO: 317
The value in a Custom Field called Salary is 50,000. What would the formula, ISNUMBER
C. Depends on the Users Locale
QUESTION NO: 318
Which cannot be done on a Salesforce to Salesforce connection finder?
A. Identify the Salesforce systems administrator at another company
B. Custom brand an email sent to identify connections
C. Survey partners for their use of Salesforce
D. Survey customers for their use of Salesforce
QUESTION NO: 319
Which action can be performed on the Campaign Member object? Choose 3 answers
A. Relate a business account to a campaign record
B. Create validation rules related to the campaign member record
C. Create custom lookup field to another object
D. Change a lead to a contact from the campaign member record
QUESTION NO: 320
Which is the capability of a campaign? Choose 2 answers
A. Add campaign members to other related campaigns using an Apex trigger
B. Convert leads to contacts from the campaign record
C. Update the campaign member status of a lead using the manage campaign members feature
D. Track the number of business accounts related to a campaign
QUESTION NO: 321
What type of field can a lookup filter be applied to? Choose 3 answers
A. Hierarchical relationship fields
B. Master-Detail relationship fields
C. Relationship fields for records owned by queues
D. Lookup fields to the Account, Contact, User, and Custom Objects
E. Lookup fields to the Activity object
QUESTION NO: 322
Which action type is represented by an icon in the process visualizer? Choose 2 answers
A. Request rejection details
B. View recall details
C. Start a new task
D. Send an email alert
QUESTION NO: 323
Which function can be performed using enhanced profile management? Choose 2 answers
A. Merge profiles
B. Make mass permission modifications across multiple profiles
C. Make mass profile name changes
D. Edit profile permissions directly in a list view
QUESTION NO: 324
Which statement is true regarding High Volume Portal users? Choose 2 answers
A. Are not assigned to roles in the role hierarchy
B. Are allotted extra data storage usage
C. Can view documents from Content workspaces
D. Cannot own an Account record
QUESTION NO: 325
Which two functions return the same result when used with fields of the same data type?
A. ISBLANK() and BLANKVALUE()
B. ISNULL() and LEN()
C. ISBLANK() and ISNULL()
D. ISBLANK() and ISEMPTY()
QUESTION NO: 326
Which statement is TRUE regarding look up filters? Choose 2 answers
A. Lookup filters are available in the Partner and Customer Portals
B. Lookup filters can restrict lookup dialog results based on fields on the source object
C. The special date values “Today” and “This Month” are valid criteria options.
D. Lookup filters are case sensitive
QUESTION NO: 327
What can be reviewed using the process visualizer?
A. Sales Processes
B. Approval Processes
C. Support Processes
D. Workflow Rules
QUESTION NO: 328
Which email address option is available to override the From Email Address in a Workflow Email Alert?
A. An active Administrator’s email address
B. A manual entered email address
C. An active user’s email address
D. An Organization -wide email address
QUESTION NO: 329
How would an Administrator ensure that specific field values are always represented by the same color each time the value is displayed on any dashboard component?
A. Customize dashboard components
B. Customize dashboard settings
C. Customize source reports
D. Customize field settings
QUESTION NO: 330
When looking at a vertical column chart, what can a user click on to drill down to a filtered source report? Choose 3 answers
A. Component header
B. Individual groups
C. The Y – axis
D. Legend entries
E. The X- axis
QUESTION NO: 331
UI component for tag Access (Choose 2)
A. Edit tag links
B. View tags on header
C. Sidebar widget
D. Search Tags
QUESTION NO: 332
Which Step is not a part of creating a custom application?
A. Selecting tabs
B. Adding a logo
C. Selecting profiles
D. Creating a custom object
QUESTION NO: 333
Which of the following are standard Salesforce applications? (Choose all that apply.)
D. Call Center
E. Sales Center
QUESTION NO: 334
A role has many to many relationships with the user?
QUESTION NO: 335
Is it true that campaigns and opportunities have many to many relationships?
QUESTION NO: 336
Which of the following will not bypass Identity Confirmation?
A. The user’s profile has IP login restrictions enabled.
B. The user has logged into Salesforce previously from their current IP address.
C. The user has activated this computer before and has a stored activation cookie.
D. The user’s record has the “Bypass User Identity Confirmation” checkbox enabled.
E. The user is logging in from an IP address within the list of trusted networks.
QUESTION NO: 337
Which of the following statements are true concerning email activation?
A. The email activation feature requires that the user click an activation link before logging onto a new computer.
B. The email activation feature cannot be disabled.
C. The email activation feature can be disabled by request to Salesforce.com support.
D. The email activation feature can be disabled through the UI.
QUESTION NO: 338
When transferring an account from one user to another, which of the following options are selectable? (Choose all that apply.)
A. Transfer closed cases
B. Transfer closed opportunities
C. Transfer open activities
D. Transfer closed activities
QUESTION NO: 339
Using the following hierarchy, if a sharing rule exists granting Operations Person Read/Write access to Sales Management on the Account Object, what access does Operations Management have to Sales Management’s accounts?
- Default access for the Account object is Public Read Only.
- Executive Management
- Sales Management
- Sales Person
- Operations Management
- Operations Person
B. Read Only
QUESTION NO: 340
Documents count toward Data Storage.
QUESTION NO: 341
File attachments, document tabs, and salesforce content count towards Data Storage:
QUESTION NO: 342
A record is modified on 1/1/2008. It meets criteria for a time-based workflow rule; this rule schedules an action for 7 days after rule execution. On 1/4/2008 the record is modified and no longer meets workflow rule criteria. On 1/5/2008 the record is modified and once again meets the initial time-based workflow rule criteria. How many workflow actions will execute and when?
A. on 1/8/2008
B. on 1/8/2008 and 1/12/2008
C. 1 on 1/12/2008
QUESTION NO: 343
What would prevent a user from including fields when running a report?
A. Field-level security & page layouts
B. Page layouts only
C. Field-level security only
D. None of the above
QUESTION NO: 344
The system administrator has created a new custom object and application. This individual now needs to populate the new object with 1000 records, which are formatted in a CSV file. The Import Wizard (Data Management –> Import Custom Objects) is appropriate for this task.
QUESTION NO: 345
You must create the business process before creating record types for each of these objects
QUESTION NO: 346
You can then associate each business process with one / more record types and make it available to users based on their:
D. License Type
E. Salesforce Edition
QUESTION NO: 347
In order to implement more business process multiple record types must also be implemented:
QUESTION NO: 348
Multiple record types may be created for every tab with the exception of:
A. Home Tab
B. Forecast Tab
C. Documents Tab
D. Leads Tab
E. Report Tab
QUESTION NO: 349
Field-level security can be used to make a field required
QUESTION NO: 350
You can customize to restrict users ability to log in to salesforce.
C. Page Layout
D. Record Type
E. Security Settings
QUESTION NO: 351
Is it possible for a user to own a record and not see it:
QUESTION NO: 352
The Account owner, Opportunity Owners and case owners:
A. Has to be the same user
B. Has to be from the Same Profile
C. Has to be from the same Role
D. Can be different Users
QUESTION NO: 353
What is true about a Role?
A. Controls the level of visibility that users have to an org. data
B. Role is required while creating Record types
C. A user must be associated to one role
D. A user may be associated to one role
QUESTION NO: 354
What is True about the Role Hierarchy
A. Controls data visibility
B. Controls record roll-up forecasting and reporting
C. Not necessarily the company org. chart
D. Controls Read / Write and Transfer Rules for each user
QUESTION NO: 355
Which of the following components is displayed only if the record in the detail view has associated records?
A. List view
B. Mini Page Layout
C. Console layout
D. Mini View
QUESTION NO: 356
Which of the following components inherits the record type and profile associations, related lists, fields, and field access settings from its associated page layout?
A. Console layout
B. Mini Page Layout
C. Detail View
D. Related Objects
QUESTION NO: 357
What happens when an email is sent to a customer from a case?
A. Case hierarchy is reset
B. Case escalation is reset
C. Case escalation rules are deleted
D. Case assignment rules are deleted
QUESTION NO: 358
What objects are cases related to?
QUESTION NO: 359
Why would you use early triggers?
A. To escalate a case according to a time zone
B. To allow notification before a case actually escalates
C. To escalate any case within a period
D. To send an auto response email to customers
QUESTION NO: 360
If using Customizable forecasting there is a separate forecast role hierarchy