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QUESTION NO: 241
Which of the following are standard Salesforce applications?
D. Call Center
E. Sales Center
QUESTION NO: 242
What can an administrator customize for the Service Cloud console?
A. Whether the record opens as a primary tab or subtab
B. The fields displayed in the highlights panel
C. The interaction log fields displayed for objects without an Activity History related list
D. Whether the SoftPhone displays in the footer or sidebar
E. The objects displayed in the navigation tab
QUESTION NO: 243
Which is a consideration when creating a drill-to-detail dashboard component?
A. The dashboard component type must be a gauge.
B. Drill-to-detail must be enabled on the custom report type.
C. The source report must be stored in the drill-to-detail folder.
D. The source report must be grouped by record name, record owner, or feed post.
QUESTION NO: 244
Which can be accessed by a Chatter Free user?
QUESTION NO: 245
This type of relationship links two objects together, but it has no effect on deletion, record ownership, or security, and the lookup relationship field is not required in the page layout.
A. Lookup Relationship
B. Master-Detail Relationship
C. Master-Detail-Sub detail Relationship
QUESTION NO: 246
When you delete a Contact, it’s associated Campaign Member record is deleted as well.
QUESTION NO: 247
Data Validation rules is not supported in which Salesforce edition?
A. Contact Manager
F. All Editions are supported
QUESTION NO: 248
Identify the true statements about the workflow approval process?
A. When a record is submitted for approval the Admin can edit the record
B. You can forward an email approval request to another email address
C. The approvers delegate can also approve a request
D. Approvers can view an approval request from their home page
E. Approvers can only access an approval page from the application
QUESTION NO: 249
Printable View does not Save all the report formatting.
QUESTION NO: 250
Which data can be synched using the new Salesforce for Outlook?
A. Custom objects
QUESTION NO: 251
Time-dependent workflow will not work with which type of workflow evaluation criteria?
A. Only when a Record is created
B. Every time a Record is created or edited
C. Every kind of workflow evaluation criteria
D. When a Record is edited and it didn’t previously meet the rule criteria
QUESTION NO: 252
Up to 25 custom lookup fields can be defined per object.
QUESTION NO: 253
Spring’11 includes a managed version of Chatter Desktop for enterprise deployments, and administration controls for controlling access to Chatter Desktop in your organization.
QUESTION NO: 254
Record locking prevents users from editing a record only if they have certain field-level security or sharing settings.
QUESTION NO: 255
Can a Standard User Profile import members into a campaign?
C. Only if they have “Import Campaign Members” permission checked.
D. Only if they have “Modify All Data” permission checked.
QUESTION NO: 256
The record owner is a user or a queue that has control or rights to a particular data record.
QUESTION NO: 257
Standard reports are visible through the Reports search.
QUESTION NO: 258
A System Administrator can edit a profile to:
A. Prevent a user from viewing custom tabs
B. Prevent the use of Mass email
C. Deny a user access to other users leads
QUESTION NO: 259
What is a Dashboard made of?
B. Summary Reports
QUESTION NO: 260
What is one advantage of Salesforce CRM?
A. Companies can seamlessly integrate their servers to the Salesforce database for faster performance.
B. Companies only need to maintain a compatible browser and a reliable internet connection.
C. In house Servers can be acquired cheaper than normal
D. None of the above
E. All of the above
QUESTION NO: 261
Mail Merge is available in which Salesforce Editions?
A. All except Professional
B. Professional and Enterprise
C. Professional, Developer and Enterprise
D. Enterprise and Developer only
E. Developer, Enterprise and Unlimited only
F. All editions
QUESTION NO: 262
If the System Administrator set a user to create only a certain record type, this user’s ability to view other record types is affected.
QUESTION NO: 263
What is the maximum number of values you can have in a picklist?
QUESTION NO: 264
When converting a lead, what values are transferred to the opportunity?
A. Amount = Lead Amount
B. Close Date = Today
C. Close Date = Last day in fiscal quarter
D. Stage = First stage in list
QUESTION NO: 265
What is the maximum time triggers per Workflow Rule?
QUESTION NO: 266
Salesforce is which of the following:
A. Salesforce Automation
B. Marketing Management
C. Customer Support Management
D. Campaign Management
QUESTION NO: 267
Which of the following relationships are correct?
A. Lead, Contacts, and Opportunities can be associated to only one Campaign
B. Leads and Contacts can be associated to several Campaigns, but an Opportunity can have only one Campaign
C. Leads and Opportunities can be associated to several campaigns, but Contacts can only have one Campaign
QUESTION NO: 268
A Workflow Approval process may be used for all of the following objects EXCEPT:
QUESTION NO: 269
Which of the following features is not available in Professional Edition?
A. Big Deal Alert
C. Account Sharing Rules
QUESTION NO: 270
The formula editor may be used all of the following places EXCEPT:
B. Formula Field
C. Default values on Standard Fields
QUESTION NO: 271
If you are added to a Sales Team with read/write access you then have the ability to extend sharing on the opportunity to other users.
QUESTION NO: 272
A Workflow rule can only be triggered when a record is created.
QUESTION NO: 273
Which of the following fields CAN NOT be a controlling field for Dependent Picklists?
A. Standard Picklist
B. Custom Picklist
C. Custom Multi-Select Picklist
D. Standard Checkbox
E. Custom Checkbox
QUESTION NO: 274
When you have exceeded your general storage limit, you can use your complimentary document storage for additional space.
QUESTION NO: 275
To make a field required, which of the following is used) (Pick the best possible answer)
A. Page Layout
B. Field Level Security
D. Both Page Layout and Field Level Security
QUESTION NO: 276
What type of information can NOT be shown with an S-Control Dashboard component?
A. Combination of two other Dashboard components
B. External feed of data
C. Data Warehouse information
D. Flash representations of data
QUESTION NO: 277
A new list view can be created from within the console
QUESTION NO: 278
All of the following are default Account record types- with Client Management EXCEPT:
A. Account Tab Default
B. Business Account Default
C. Person Account Default
D. Partner Account Default
QUESTION NO: 279
You must be a user of salesforce.com in order to Receive an email notification in the case escalation process:
QUESTION NO: 280
Which of the following is a standard Profile?
A. Sales User
B. Marketing User
C. Invoice Manager
D. Contract Manager
QUESTION NO: 281
Who may be assigned a workflow task? There are 5 correct answers.
A. A single user
B. Multiple users
C. The Record owner
D. The Record creator
E. An Account team role
F. A Sales Team Role
QUESTION NO: 282
You can create the following Email Template Formats: Choose 4
C. HTML with Letterhead
D. XML Templates
E. Custom HTML
QUESTION NO: 283
Universally required fields always display on edit pages regardless of field-level security.
QUESTION NO: 284
If you change the data type of any custom field used for lead conversion, that lead field mapping will be deleted:
QUESTION NO: 285
The automated case user will be listed on the case history for all actions that are system defined, including:
A. When a case is automatically assigned using assignment rules
B. When a case is escalated
C. When a case is created online via Web-to-Case
D. When a Workflow is Triggered
QUESTION NO: 286
Organization-Wide Default Sharing Rule for Calendar Access Default is as Follows:
A. Hide Details
B. Hide Details and Add Events
C. Show Details
D. Show Details and Add Events
QUESTION NO: 287
Both accounts and users can exist in multiple territories.
QUESTION NO: 288
You must meet the following prerequisites before enabling territory management? Choose 2 answers
A. Your organization must be using customizable forecasting
B. Follow the steps in the Deploying Territory Management Guide to prepare your organization for territory management.
C. You must have the Marketing User Profile
D. You must have the Territory Manager Profile
QUESTION NO: 289
What is Force.com Platform? Choose 3 answers:
A. Customize, integrate and create enterprise applications as a service and without software.
B. Point-and-click customization tool
C. Customize standard applications provided by Salesforce.com or build their own on-demand applications
D. Modify the applications to meet your needs – (No- Coding)
E. Group standard and custom tabs into new custom applications
QUESTION NO: 290
What is Force.com Builder? Choose 3 answers:
A. Point-and-click customization tool
B. Group standard and custom tabs into new custom applications
C. Modify the applications to meet your needs – (No- Coding)
D. Customize standard applications provided by Salesforce.com or build their own on-demand applications
E. Build custom Applications
QUESTION NO: 291
What is Salesforce.com Partner Portal? Choose 2 answers:
A. Use your company logo on a Partner Site
B. Develop Partner Application on Force.com Platform
C. Data goes into your Salesforce objects through a third party site
D. Create Interactive Communities
E. All of the above
QUESTION NO: 292
Following are the Custom Business Objects EXCEPT:
A. Use Force.com builder to build your own objects
B. Standard Salesforce.com Objects
C. Capture key, related information that applies to your business
D. Correlate to tables in the database
E. All of the above
QUESTION NO: 293
A Profile can have many users, but a user can have only one profile.
QUESTION NO: 294
You CANNOT delete standard fields but you can remove non-required standard fields from a page layout
QUESTION NO: 295
Reports and views are not renamed based on the new label value
QUESTION NO: 296
Custom Picklist fields can be either controlling or dependent fields
QUESTION NO: 297
Maximum number of values allowed in a controlling field is:
QUESTION NO: 298
Multiple record types may be created for every tab, with the exception of
QUESTION NO: 299
A Record Owner has the following privileges:
A. View and Edit Capabilities
B. Transfer Capabilities
C. Deletion Capabilities
D. Import Leads Capabilities
E. Import Opportunity Capabilities
QUESTION NO: 300
You can use Sharing Rules to grant wider access to data. You cannot restrict access below your