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QUESTION NO: 61
Use Custom Summary Formulas to create calculated summaries on numerical fields in _________ and ________ reports.
A. Tabular and Summary
B. Custom and Standard
C. Summary and Matrix
D. Matrix and Tabular
QUESTION NO: 62
Which statement about custom summary formulas is true?
A. Reports can be grouped by a custom summary formula result
B. Custom summary formulas can reference a formula field within a report
C. Custom summary formulas can reference another custom summary formula
D. Custom summary formulas can be used in a report built from a custom report type
QUESTION NO: 63
The following are true about scheduling and emailing reports.
A. The running user determines whose data is visible on the report.
B. The running user must have access to the folder in which the report is saved.
C. All email recipients must have access to the same folder.
D. The report is emailed within 30 minutes of the Preferred Start Time
E. All of the above
QUESTION NO: 64
A Dashboard is a visual representation of data from multiple reports and (Choose all that apply.)
A. Is comprised of up to 20 components
B. Displays data from standard reports
C. Has a running user to determine what data is visible
D. Displays data as of the last time the dashboard was refreshed
E. Always shows up to date data
F. Can be scheduled to be refreshed and emailed automatically
QUESTION NO: 65
Users can post a static image of a component to the dashboard feed, a user feed or a group feed, this feature is called
A. Dashboard Component Snapshot
B. The Running User
C. Chatter Groups
D. Dashboard Component
E. Dynamic Dashboards
QUESTION NO: 66
Dynamic Dashboards allow data to be displayed by the user viewing it, rather than by a specified running user – eliminating the need to create the same dashboard for multiple users.
QUESTION NO: 67
A Sales VP wishes to view Dashboard data by region within his territory – what feature will allow this?
A. Dynamic Dashboards
B. Dashboard Filters
C. Dashboard Snapshots
D. This is not possible
QUESTION NO: 68
The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?
A. When a record is created
B. When a record is created or updated
C. When a record is created/updated and didn’t previously meet the trigger criteria
D. None of the above
QUESTION NO: 69
The support team has asked the System Administrator to automate the notification of a customer’s support plan ending – they would like for the Customer Support Rep to receive an email 30 days before the Support Plan Expires (Support Plan Expiration Date is on the Account record). What will the system administrator do?
A. Create a workflow rule with a time-based trigger to fire 30 days before the Support Plan Expiration Date and use an email action to notify the assigned Support Rep
B. Create a workflow rule with an immediate action to email the Support rep but with a due date of 30 days before the Support Expiration Date
C. Create an Apex trigger to fire 30 days before Support Plan Expiration Date and use an email action to notify the assigned Support Rep
D. This cannot be done
QUESTION NO: 70
The system administrator was testing workflow rules and needs to delete pending time-based workflow actions. How can he/she do this?
A. Delete the workflow rule
B. Deactivate the workflow rule
C. Delete the actions in the Time-based Workflow queue
D. Reset passwords for all users of the org
E. None of the above
QUESTION NO: 71
What feature would a system administrator implement to allow AW Computing’s prospects/customers to complete a form on the corporate website and have that data automatically become a lead in Salesforce?
A. Auto Response Rules
B. Assignment Rules
D. Escalation Rules
QUESTION NO: 72
When a Lead is converted, an Account, Contact and _______ record are created.
QUESTION NO: 73
Queues can be made up of the following
B. Public Groups
E. External Chatter Users
QUESTION NO: 74
Assignment rules allow Leads and Cases to be automatically assigned to users and queues based on criteria defined by the system administrator.
QUESTION NO: 75
The system administrator needs to ensure that all Leads coming from the website are assigned a website lead queue, that all Leads for a recent trade show are assigned to Matt Wilson and all other leads are assigned to Phil Smith. The system administrator will
A. Create 3 assignment rules
B. Create 1 assignment rule with multiple criteria entries
C. Create an assignment rule and 2 workflow rules
D. Use workflow rules to accomplish this
QUESTION NO: 76
Auto response rules can be used to send an automated yet tailored response to customers based on the information they provide via the Web-to-lead form.
QUESTION NO: 77
When Chatter is enabled in an org, the following happens (Choose all that apply.).
A. The Chatter app is added to the Force.com app menu
B. The Chatter tab is added to all standard apps
C. Accounts, Contacts, Cases, Leads and Opportunities are enabled for Chatter
D. All users are added to the All Chatter group
E. All of the above
QUESTION NO: 78
The Chatter Free license gives users the ability to access People, Profiles, Groups and Files as well as (Choose all that apply.)
A. Make posts
B. View comments
C. Upload files
D. Join groups
E. View records
QUESTION NO: 79
Chatter External license allow users outside the company to join public Chatter groups.
QUESTION NO: 80
Who can invite Chatter customers into a Chatter group?
A. The system admin
B. Group owner
C. All Chatter users
D. None of the above
QUESTION NO: 81
Folders are used to organize the following (Choose all that apply.)
D. Email templates
E. All of the above
F. None of the above
QUESTION NO: 82
The _______ determines if a user can read, create and edit Contact records, the __________ determines if he can see/edit contact records owned by his subordinates.
A. Role, Profile
B. OWD, Sharing rules
C. Sharing rules, Role Hierarchy
D. Profile, Role
QUESTION NO: 83
The page layout allows users to see the Next Steps field on an Opportunity record, Field Level Security dictates that the field is hidden, how will the field appear to the user?
A. The field will be hidden from the user
B. The field will be read only
C. The field will be visible and editable to the user
D. None of the above
QUESTION NO: 84
Record types specify the following elements.
A. Picklist values
B. Page layouts
C. Business processes
D. All of the above
E. None of the above
QUESTION NO: 85
Which objects support business processes?
QUESTION NO: 86
Lead assignment rules assign leads to owners and queues based on the criteria the system admin specifies within the rule.
QUESTION NO: 87
Which of the following are actions triggered by workflow rules?
C. Field update
D. Record update
E. Record creation
F. Outbound message
G. Time trigger
QUESTION NO: 88
Will two different users get the same search results on searching for a common keyword?
QUESTION NO: 89
If a lead is converted without a value in the company field, what happens?
A. Business Account is created
B. A Person Account is created
C. You will be prompted to decide whether to create a Person or a Business Account
QUESTION NO: 90
An Approval Process begins when a record is:
D. Submitted for Approval
QUESTION NO: 91
Time based workflow can be triggered every time a record is created or edited
QUESTION NO: 92
When you add a custom object tab, all of the following will be accessible with the object EXCEPT
A. Recent Items
B. Sidebar Search
C. Added to New Link/Create New Object Drop Down
D. Custom Object Reports
QUESTION NO: 93
When you Delete a lead from a campaign, it deletes the lead record itself.
QUESTION NO: 94
Which of the following SF applications enables organizations to speed and streamline all phases of sales?
A. SF ideas
B. SF content
C. SF Automation
D. SF Customer service and support
QUESTION NO: 95
All of the following objects may have a queue EXCEPT
D. Custom Objects
QUESTION NO: 96
You can use standard reports when creating Dashboards
QUESTION NO: 97
Who can select the “sharing” button on Account and Opportunity records?
A. The Record Owner, System Administrator, and a User shared to the record
B. The Record Owner, a User shared to the record, and any User above the Record Owner in the Role Hierarchy
C. The Record Owner, a User above the Record Owner, and the System Administrator
D. The Record Owner and System Administrator
QUESTION NO: 98
YOU are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?
A. They will not be able to complete the installation process as they have reached the maximum number of custom tabs
B. They will not be able to complete the installation process as they have reached the maximum number of custom objects
C. The installation will succeed
D. The installation will succeed, but only the reports,
QUESTION NO: 99
Your organization is a US-based company with a default currency of US Dollars. As a sales rep, your personal currency is set to British Pounds. You create an opportunity with a currency in British Pounds. The administrator updates the currency conversion rates. Which of the following best describes what happens to the amount of your British-Pound-based opportunity?
A. The overall opportunity amount does not change but the converted amount in a report does.
B. The overall opportunity amount and converted amount in a report changes
C. Only newly created opportunities reflect the change
D. Only historically created opportunities reflect the change
QUESTION NO: 100
Custom Links can be used for the following:
A. Launching an External URL
B. Running an S Control
C. Running a report
D. All of the Above
Topic 2, Volume B
QUESTION NO: 101
It is possible to share a custom object record manually
QUESTION NO: 102
You can customize the Opportunity Stage History related list on an Opportunity Page Layout.
QUESTION NO: 103
Is possible to view a forecast based on all of the following EXCEPT:
B. Product Family
C. Date Range
D. Sales Team
QUESTION NO: 104
Which of the following does a Profile control?
A. Username and Password
B. Role level access
C. Read, Create, Edit, and Delete permissions
D. Sharing rules
QUESTION NO: 105
If a lead, with a single marketing campaign is converted, the campaign information will map to the newly created contact and opportunity record automatically
QUESTION NO: 106
Related Lists display the many side of a one-to-many relationship
QUESTION NO: 107
Case Assignment Rules are based on elapsed time
QUESTION NO: 108
Which of the following are true about Master/Detail relationship in custom objects?
A. Sharing is inherited from parent
B. Child needs to be manually deleted when parent is deleted
C. Only child fields are available for reporting
D. Lookup field child is required
QUESTION NO: 109
When test driving an application on the AppExchange Directory, it is not possible to view the S-Control configurations of that application
QUESTION NO: 110
Validation rules may evaluate an opportunity line item against the opportunity it’s associated with
QUESTION NO: 111
An S-Control may be all of the following EXCEPT:
QUESTION NO: 112
If a profile does not have access to an application, that profile will also not have access to the tabs and objects of that application
QUESTION NO: 113
Which type of field cannot have universal requiredness?
QUESTION NO: 114
Custom Web Tab may consist of all the following EXCEPT:
A. A URL
B. A URL that passes salesforce.com data like an organization’s name
C. An S-Control
D. An S-Control snippet
QUESTION NO: 115
Custom lead fields can be mapped to which sets of objects in salesforce.com?
A. Account, Contact, Opportunity, or Campaigns
B. Account, Contact, or Opportunity
C. Account or Contact Only
D. Contact or Opportunity Only
QUESTION NO: 116
You can map a custom lead field to only one of the following objects at a single instance? (Choose all that apply.)
QUESTION NO: 117
Once a field is hidden from a Profile using ‘Field Level Security’, a User associated to that Profile can still see the field using the following:
A. List Views
D. None of the above, the user cannot see the field at all
QUESTION NO: 118
Is it possible to relate a person account to a contact on a business account.
QUESTION NO: 119
How is the expected revenue calculated in the opportunity?
A. Amount multiplied by the total price of all opportunity line items
B. The sales price on any line item times the probability of the opportunity
C. Opportunity Amount multiplied by the probability
D. Amount multiplied by the discount percent
QUESTION NO: 120
A custom lookup field can be added to create a relationship between a standard object and which of the following objects?
A. Users and Custom Objects
B. Leads, Accounts, Contacts and Custom Objects
C. Users, Custom Objects and Campaigns
D. Custom Objects, Contract and Campaigns