ITIL Service Capability Operational Support and Analysis

As part of the ITIL Intermediate Capability track, OSA focuses on the everyday operational support activities. You will learn about event management, incident management, and the functions of the service desk to ensure stable and reliable operations. Prove your mastery of IT operations with the OSA certification. This credential distinguishes you as an expert in the "run" phase of the lifecycle, making you an ideal candidate for senior support and operations management roles.