ITIL 4 Practitioner Service Request Management
Optimize service delivery and customer satisfaction by mastering the management of user service requests.
4.8★★★★★(386 ratings)
18,252 studentsBeginnerThis certification focuses on the efficient handling of service requests, from initialization to closure. You will learn to automate request fulfillment, manage customer expectations, and ensure that common requests are handled quickly and accurately.
Efficient service request management is the face of IT to the user. This credential proves you can drive high user satisfaction and operational efficiency, making you an ideal candidate for Service Desk management and service delivery leadership roles.
What you'll learn
- Designing request fulfillment
- - Automating common requests
- - Managing user expectations
- - Request catalogs and portals
- - Metrics for request management
ITIL-4-PRACTITIONER-SERVICE-REQUEST-MANAGEMENT
Lectures0
Quizzes0
Duration30 week
Students18,252
$20.00
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