Certified Implementation Specialist - IT Service Management
Master the world's leading IT Service Management platform to drive operational excellence and speed.
4.8★★★★★(169 ratings)
17,963 studentsIntermediateThis core certification validates your expertise in implementing the ServiceNow ITSM suite. You will learn about Incident, Problem, Change, and Request management, as well as Service Level Management (SLM) best practices.
As an ITSM Implementation Specialist, you are the backbone of platform trust. This globally recognized credential is a catalyst for your career, qualifying you for lead roles in platform administration, architecture, and enterprise service management.
What you'll learn
- Incident and Problem Management
- - Change and Release processes
- - Service Catalog and Request
- - SLM and Knowledge Management
- - Reporting and Benchmarks for IT
CIS-ITSM
Lectures2
Quizzes0
Duration30 week
Students17,963
$20.00
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