Certified Implementation Specialist - Customer Service Management
Transform customer experiences by mastering the implementation of ServiceNow Customer Service Management.
4.8★★★★★(249 ratings)
18,381 studentsIntermediateThis certification validates your ability to implement and configure CSM to drive proactive customer service. You will learn about case management, major issue handling, customer portals, and how to integrate CSM with other ServiceNow workflows.
Becoming a CSM expert distinguishes you as a leader in customer success. This credential is vital for organizations moving toward modern service models, qualifying you for lead consulting roles in customer engagement and digital transformation.
What you'll learn
- Case and account management
- - Customer/Consumer Portals
- - Omnichannel communication (Chat, Email)
- - Case assignment and escalation logic
- - Proactive customer service operations
CIS-CSM
Lectures3
Quizzes0
Duration30 week
Students18,381
$20.00
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