Administering Cisco Contact Center Enterprise
Practical administration of Cisco Contact Center Enterprise for expert-level support.
4.8★★★★★(216 ratings)
17,322 studentsIntermediateMaster the day-to-day operations and maintenance of Cisco CCE environments. This course validates your ability to manage agents, scripts, and call flows in an enterprise-level contact center.
Gain expert skills in Finesse, CVP, and ICM script management for high-performance customer service. Prepare to lead your organization's contact center team as a certified CCE administrator.
What you'll learn
- Unified CCE Overview
- - Managing CCE configuration
- - CVP & Scripting
- - Monitoring & Reporting
- - Troubleshooting agent issues
500-442
Lectures0
Quizzes0
Duration30 week
Students17,322
$20.00
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