Microsoft Dynamics 365 Customer Service Functional Consultant
Provide customer service with Dynamics 365 Customer Service.
4.8★★★★★(229 ratings)
16,505 studentsIntermediateCertifies your ability to configure and use service case management, queues, and knowledge articles. You’ll implement service workflows and SLAs.
What you'll learn
- Covers cases, entitlements, SLAs, queues, and knowledge management. You’ll learn to use AI‑assisted insights and omnichannel service channels.
MB-230
Lectures0
Quizzes0
Duration30 week
Students16,505
$20.00
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