Is this for beginners?

Yes, it is the industry standard for entry-level IT. \

A technician is troubleshooting what appears to be a RAM issue on a PC. Which of the following symptoms would indicate if this is a RAM issue?

Correct Answer: POST code beeps

A user accidentally spills liquid on a laptop. The user wants the device to be fixed and would like to know how much it will cost. Which of the following steps should the technician take NEXT to verify if the device is repairable before committing to a price? (Choose two.)

Correct Answer: Search the Internet for repair tutorials.

A technician is determining the specifications for a desktop computer that will be used at trade shows all over the world. The computer will have the maximum amount of RAM. The CPU, GPU, and storage will be typical of a business workstation. Which of the following system parameters is the MOST important for the technician to consider when choosing a power supply?

Correct Answer: Number of SATA connectors

Ann, an accountant, reports that after turning on her new laptop, she received a message stating her IP address is already in use on the system. She tried going back to her old desktop, which she now only uses for email, but received the same message. The technician checks the account and sees a comment that Ann requires a special network setup to connect to the banking software. Which of the following should the technician do to resolve the issue?

Correct Answer: Set the laptop configuration to DHCP to prevent conflicts.

A technician is troubleshooting a Windows CAD workstation that is running slow. The computer uses RAID 10 and has dual GPU cards. The user states that the same application runs faster on an identical workstation. Which of the following should the technician perform FIRST to troubleshoot the problem?

Correct Answer: Check the event log for any cache issues.

A technician has noticed that when at company headquarters the laptop connection to the Internet is more responsive than when using the company-provided phone as a hotspot. The technician updated the drivers on the WiFi NIC without resolution and then verified the configuration on the WiFi was correct. Which of the following configurations could cause the decreased performance?

Correct Answer: It is out of range.

An associate is seeking advice on which device to purchase for a friend who is a business owner. The friend needs the ability to chart activity while keeping in contact with the home office. Which of the following would be the BEST recommendation?

Correct Answer: Fitness monitor

A technician is replacing a broken screen on a new company laptop but does not have repair information from the vendor. Which of the following is the BEST way to proceed?

Correct Answer: Replace the screen with a non-OEM.

Ann, a user, needs to attend several day-long conferences and wants to ensure her mobile device will have enough power for these events. She is concerned about wall outlet availability at the conferences and needs to continuously use her device for important updates. Which of the following should a technician recommend to BEST accommodate Ann's needs?

Correct Answer: Wireless charging pad

An end user wants to have a second monitor installed on a laptop. Which of the following would allow a technician to configure the laptop to show both screens once the cable is connected?

Correct Answer: Adjust the monitor display settings.

Multiple users report that the network printer, which is connected through the print server, is not printing. Which of the following should a technician do FIRST to remedy this situation?

Correct Answer: Clear the print queue.

A user reports that a laptop is not connecting to the corporate wireless network. A technician confirms with a smartphone that the corporate wireless network is available and can be accessed. The technician observes that the Ethernet connection to the corporate network is working. The technician disconnects the Ethernet cable. Which of the following should the technician do NEXT to troubleshoot this problem?

Correct Answer: Confirm that the laptop wireless card is turned on.

Several company users are frequently forgetting passwords for their mobile devices and applications. Which of the following should the systems administrator do to reduce the number of help desk tickets submitted?

Correct Answer: Enable multifactor authentication.

A technician was called to check an unexpected clicking noise on a desktop that has become more frequent every time a video editing application is loaded. The system fans have been replaced, but the clicking noise remains. Diagnostics have been run on the video card. Which of the following should the technician do FIRST?

Correct Answer: Replace the video card.

Joe, a user, has purchased a new mobile device that uses a different OS than his previous one. Joe wants to copy his contacts and appointments from his corporate account without entering them manually. Which of the following would be the BEST way for a technician to assist Joe?

Correct Answer: Log into the same email provider on the new device, and restore the contacts and dates.

A user reports that printing on heavy cardstock paper results in the image smearing if touched. When printing on plain paper, the problem does not occur. Which of the following would be the NEXT troubleshooting step to perform?

Correct Answer: Replace the toner cartridge.

A user's laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the laptop continues to shut down. Which of the following is the MOST probable cause of the issue?

Correct Answer: Distended capacitors

A company has very strict rules regarding proprietary information leaving the premises. All computers host proprietary information. A technician is called to repair a computer on-site at the company's corporate office. The technician identifies the problem and goes through the troubleshooting steps to create a plan of action. The technician determines the computer needs to be taken off-site for repair. Which of the following should the technician do NEXT?

Correct Answer: Remove the HDD and send the device for repair.

A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP addresses to wireless clients. During testing, the technician is unable to access the Internet or named network resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which of the following should be technician check NEXT to resolve this issue?

Correct Answer: Verify the Windows Firewall is turned off.

A user purchases a wireless printer and sets it up in an office. The user installs all necessary software for the printer on the computer and connects the printer to the guest wireless network. However, when the user attempts to print to the printer, nothing happens. Which of the following will resolve the issue?

Correct Answer: Ensure the user's computer is set to DHCP.

A user is having a problem with printing a specific document type. The network printer OCP shows that the printer is online with no errors. Other users are not having the same issue. The user sends the document to another printer and the document prints. Which of the following should a technician do FIRST in troubleshooting the problem?

Correct Answer: Verify the user is sending the document to the correct printer queue.

The feature that allows users to store files in cloud-based storage when necessary, but can be removed when space is freed up, is known as:

Correct Answer: shared resources

Several computers are having network connectivity issues. Two of the computers are wired and are not having any issues. The technician verifies that none of the computers having issues have been assigned a static IP. Which of the following should the technician check NEXT?

Correct Answer: Check the DHCP server.

Which of the following devices can be used to connect multiple devices within a network without broadcasting to every network port?

Correct Answer: Unmanaged switch

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CompTIA A+ Certification Exam: Core 1

Launch your IT career with foundational hardware and network troubleshooting skills.

4.8★★★★★(329 ratings)

12,259 studentsIntermediate

Master the essentials of mobile devices, networking technology, hardware, virtualization, and cloud computing. This exam validates the skills required for Entry-Level IT roles in a vendor-neutral environment. Build a strong foundation in hardware installation and configuration to support modern business operations. Prepare for success in technical support and field service roles.

What you'll learn

Mobile devices & IoT
- Networking fundamentals
- Hardware components
- Virtualization & Cloud
- Hardware troubleshooting

220-1001

Lectures4

Quizzes0

Duration30 week

Students12,259

$20.00

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