Salesforce Certified Platform App Builder Actual Exam

Question #: 101
Topic #: 1
At Universal Containers, the VP of Service has requested a visual indicator flag on each case, based on the case priority. High-priority case should be flagged red, medium-priority should be flagged yellow, and low-priority cases should be flagged green.
Which two formulas will accomplish this requirement? (Choose two.)

1. IMAGE( CASE( Priority, “Low”, “/img/samples/flag_green.gif”, “Medium”, “/img/samples/flag_yellow.gif, “High”, “img/samples/flag_red.gif”, “/s.gif”), “Priority Flag”)
   B. IF(ISPICKVAL(Priority, “Low”), “/img/samples/flag_green.gif , IF(ISPICKVAL(Priority, “Medium”), “/img/samples/flag_yellow.gif”, IF(ISPICKVAL(Priority, “High”), “/img/samples/flag_red.gif, “/s.gif”) ) )
   C. CASE( Priority, “Low”, “/img/samples/flag_green.gif”, “Medium”, “/img/samples/flag_yellow.gif”, “High”, “/img/samples/flag_red.gif”, “/s.gif”)
   D. IMAGE( IF(ISPICKVAL(Priority, “Low”), “/img/samples/flag_green.gif”, IF(ISPICKVAL(Priority, “Medium”), “/img/samples/flag_yellow.gif”, IF(ISPICKVAL (Priority, “High”), “/img/samples/flag_red.gif”, “/s.gif) ) ), “Priority Flag”)

Selected Answer: AD

Question #: 102
Topic #: 1
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of “New” for more than four business hours.
Which two automation processes should be used to accomplish this? (Choose two.)

1. Flow Builder
   B. Process Builder
   C. Escalation rules
   D. Scheduled Apex

Selected Answer: AB

Question #: 103
Topic #: 1
Which three statements are true about converting a Lead? (Choose three.)

1. The system automatically maps standard lead fields to standard account, contact, and opportunity fields.
   B. Administrators may choose whether to enforce validation rules and triggers.
   C. Multi-select picklist values on Lead records overwrite values on Contact’s corresponding field.
   D. Users can convert leads that are associated with an active approval process.
   E. The Lead’s most recent campaign record is automatically applied to the “Primary Campaign Source” field on the opportunity.

Selected Answer: ABE

Question #: 104
Topic #: 1
The organization-wide default for a custom object is set to private. The Supervisor profile grants view access to the same object. A user with the Supervisor profile is also listed as the Manager on the user detail records for a subordinate. However, the Supervisor still cannot view records owned by the subordinate.
Which two issues are preventing the Supervisor from viewing records owned by the subordinate? (Choose two.)

1. Organization-wide settings for the custom object grant access to other users with the same role.
   B. The Supervisor requires a permission set in order to view the subordinate’s records.
   C. The Supervisor’s role is not above the subordinate’s role in the hierarchy.
   D. Organization-wide settings for the custom object do not grant access using hierarchy.

Selected Answer: C

Question #: 105
Topic #: 1
A custom object named Assignment has private sharing setting that grants access using hierarchies. The organization has a role hierarchy where each Territory
Manager reports to an Area Manager, who reports to a VP of Sales. The VP of Sales is at the top of the role hierarchy. A user who is in the Area Manager role creates a new Assignment record.
Who can see this record?

1. The record owner only.
   B. The record owner and the VP of Sales.
   C. The record owner and all of the other Area Managers.
   D. The record owner and all of the Territory Managers in their hierarchy.

Selected Answer: B

Question #: 106
Topic #: 1
The app builder at Universal Containers has been asked to ensure that when an Opportunity record exceeding $20k is being saved, details have been captured in the Comments field.
What can be used to meet this requirement?

1. Process Builder
   B. Validation Rule
   C. Approval Process
   D. Workflow

Selected Answer: B

Question #: 107
Topic #: 1
The VP of Marketing wants to broadcast an e-mail to 10,000 contacts in Salesforce on a regular basis, but realizes Salesforce’s mass e-mail functionality has a limitation on the number of e-mails that can be sent each day.
What action should the app builder take?

1. Request Salesforce increase the number of maximum daily e-mails.
   B. Download all Contacts to a CSV file and use an e-mail client to send the e-mails.
   C. Develop Apex code and Visualforce pages to send the e-mails.
   D. Research and evaluate products available on AppExchange to send mass e-mails.

Selected Answer: D

Question #: 108
Topic #: 1
An app builder is loading data into Salesforce. To link new records back to the legacy system, a field will be used to track the legacy ID on the Account object. For future data loads this ID will be used when upserting records.
Which two fields attributes should be selected? (Choose two.)

1. External ID
   B. Text (encrypted)
   C. Required
   D. Unique

Selected Answer: AD

Question #: 109
Topic #: 1
Which two are features of Schema Builder? (Choose two.)

1. To create new relationships on standard and custom objects.
   B. To create a Geolocation custom field on custom objects.
   C. To view and edit custom field level permissions.
   D. To modify properties on standard and custom objects.

Selected Answer: AC

Question #: 110
Topic #: 1
Launch a troubleshooting wizard from a button, at the end of which a knowledge article is created if it’d be helpful to other users.
Which tool would you use for the following use case?

1. Process builder
   B. Flow
   C. Workflow
   D. Approvals

Selected Answer: A

Question #: 111
Topic #: 1
When an opportunity has a discount of more than 40%, notify the CEO via e-mail and request sign-off. Provide a way for the CEO to leave comments.
Which tool would you use for the following use case?

1. Process builder
   B. Flow
   C. Workflow
   D. Approvals

Selected Answer: D

Question #: 112
Topic #: 1
When an opportunity closes, close all activities related to that opportunity automatically and create a renewal opportunity.
Which tool would you use for the following use case?

1. Process builder
   B. Flow
   C. Workflow
   D. Approvals

Selected Answer: B

Question #: 113
Topic #: 1
As an account’s expiration approaches, send recurring e-mail notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before).
Which tool would you use for the following use case?

1. Process builder
   B. Flow
   C. Workflow
   D. Approvals

Selected Answer: B

Question #: 114
Topic #: 1
You can secure data at the organization level, using all of these methods, except __________.

1. Limit Login IP addresses
   B. Limit Login Hours
   C. Set password policies
   D. Use hardware token

Selected Answer: B

Question #: 115
Topic #: 1
Which of these is not a method for controlling record-level access?

1. Organization-Wide Defaults
   B. Role Hierarchy
   C. Profiles
   D. Sharing Rules

Selected Answer: A

Question #: 116
Topic #: 1
How can you control object level access? (Choose two.)

1. Profiles
   B. Permission Sets
   C. Roles
   D. Groups
   E. OWD

Selected Answer: AB

Question #: 117
Topic #: 1
Universal Container’s app builder needs to display an account’s rating on all contacts related to that account.
Which formula is valid in a text formula field on the contact to display the appropriate value? (Choose two.)

1. CASE(Account.Rating, Hot, Hot, Warm, Warm, Cold, Cold, Not Rated)
   B. CASE(Account.Rating, “Hot”, “Hot”, “Warm”, “Warm”, “Cold”, “Cold”, “Not Rated”)
   C. Account.Rating
   D. Text(Account.Rating)

Selected Answer: BD

Question #: 118
Topic #: 1
Universal Containers needs to create a roll-up summary field on a custom object that counts the number of related records on another custom object.
What type of field must exist before the roll-up summary can be created, and where should it be located?

1. A lookup relationship field on the parent object.
   B. A lookup relationship field on the child object.
   C. A master-detail relationship field on the parent object.
   D. A master-detail relationship field on the child object.

Selected Answer: D

Question #: 119
Topic #: 1
Which of these statements is true for Lightning Connect?

2. No external data is imported into your Salesforce org.
   B. External data is read in real time when you request it.
   C. It can be used with any data source that supports OData 2.0.
   D. All of the above.

Selected Answer: D

Question #: 120
Topic #: 1
Which of these is NOT an appropriate use case for Lightning Connect?

1. You want to integrate external data without writing custom code.
   B. The external data is changing frequently.
   C. You need to setup workflows and triggers for the external data.
   D. You only need real-time access to a small fraction of the external data.

Selected Answer: C

Question #: 121
Topic #: 1
In which of these scenarios is ETL a better choice than Lightning Connect?

1. You need to create or update the external data in addition to reading it.
   B. You need the external data to follow the sharing rules defined for your organization.
   C. You want to generate reports and charts from the external data.
   D. All of the above.

Selected Answer: B

Question #: 122
Topic #: 1
Which of these is NOT true about external objects?

1. They integrate with Salesforce APIs, Apex, Visualforce, and Chatter.
   B. They can be related to other objects.
   C. You can use them in formula fields.
   D. They are automatically viewable in the Salesforce Mobile App.

Selected Answer: A

Question #: 123
Topic #: 1
When should you refresh a sandbox?

1. 3 Hours before you need it.
   B. When you are finished with the current sandbox.
   C. 10 Days after an implementation.
   D. Anytime.

Selected Answer: B

Question #: 124
Topic #: 1
What is true about dashboard filters? (Choose three.)

1. Filters can be added to dashboards that contain Visualforce components.
   B. It’s not possible to filter on bucket fields.
   C. Filters aren’t applied when you schedule or e-mail a dashboard.
   D. You can’t filter data on a joined report in dashboard view or add a filter to a dashboard that only has joined reports.

Selected Answer: BCD

Question #: 125
Topic #: 1
A manager wants to embed charts into his accounts object in one-page layout.
How many charts can you embed for him?

1. 3
   B. 2
   C. 4
   D. 1

Selected Answer: B

Question #: 126
Topic #: 1
What are the two types of packages? (Choose two.)

1. Unmanaged
   B. Named
   C. Managed
   D. Upgraded

Selected Answer: AC

Question #: 127
Topic #: 1
You can control access to report folders based on __________.

1. Permissions, roles, and public groups.
   B. Public groups, organization-wide defaults, and IP restrictions.
   C. Password settings, permissions, and user settings.
   D. All of the above.

Selected Answer: D

Question #: 128
Topic #: 1
When you specify a single running user of a dashboard, that user __________.

1. Is the only one who can post a snapshot of the dashboard to Chatter.
   B. Determines which data is displayed on the dashboard, due to the user’s security settings.
   C. Must be the same person who created the report.
   D. Must have the “View All Data” permission.

Selected Answer: A

Question #: 129
Topic #: 1
DRAG DROP –
In what order does Salesforce process rules?
Match the rules from the left column with their appropriate order in the right column.
Select and Place:

Suggestion Answer:

Question #: 130
Topic #: 1
All of the following are advantages of the Schema Builder except __________.

1. All object and field relationship details are available from one screen.
   B. You can view fields and relationships for custom, but not standard objects.
   C. Schema Builder shows details like field values, required fields, and how objects are related.
   D. It’s easy to build objects and fields directly from the Schema Builder, allowing you to visualize and change relationships with ease.

Selected Answer: B

Question #: 131
Topic #: 1
What should be done to create a custom object from the Schema Builder?

1. From the Objects tab, select New>Object.
   B. From the Elements tab, drag Object onto the canvas.
   C. Right-click in the canvas and select “New Object”.

Selected Answer: B

Question #: 132
Topic #: 1
What should be done to create a custom field from the Schema Builder?

1. From the Objects tab, select New>Field.
   B. From the Elements tab, drag a field type onto the canvas.
   C. In the canvas, right-click an object and select “New Field”.

Selected Answer: B

Question #: 133
Topic #: 1
Which three statements are true about Master-Detail relationships? (Choose three.)

1. You can’t convert it if there is a roll-up summary field.
   B. Converting a look-up to master detail changes the OWD to Controlled by Parent.
   C. A look-up can be converted to a master detail if there are existing records with null values.
   D. SF displays a waiting page after you request to change a master detail to a look-up or vice versa.

Selected Answer: ABD

Question #: 134
Topic #: 1
What happens when you convert a picklist to a multi-select picklist? (Choose two.)

1. Values are retained.
   B. Values not in the picklist are deleted from existing records when the data type changes.
   C. Data is lost.
   D. You can’t convert to a multi-select picklist.

Selected Answer: C

Question #: 135
Topic #: 1
If data is lost, any list view based on the custom field will be deleted, and assignment and escalation rules may be affected.

1. True
   B. False

Selected Answer: A

Question #: 136
Topic #: 1
You can convert a Text Area(Long) to E-mail, Phone, Text, Text Area or URL without data loss.

1. True
   B. False

Selected Answer: B

Question #: 137
Topic #: 1
You cannot change auto number to text and vice versa and not lose your data.

1. True
   B. False

Selected Answer: B

Question #: 138
Topic #: 1
You can have multiple records with the same external ID.

1. True
   B. False

Selected Answer: B

Question #: 139
Topic #: 1
What is true about a master detail relationship? (Choose three.)

1. To create multilevel master-detail relationships, you need the “Customize Application” user permission.
   B. Standard objects can’t be on the detail side of a custom object in a master-detail relationship.
   C. You can create a master-detail relationship if the custom object already contains data.
   D. You can create a relationship as a lookup and then convert it to master-detail if the lookup field in all records contains a value.
   E. By default, records can be reparented master-detail relationships.

Selected Answer: A

Question #: 140
Topic #: 1
What is true about Junction objects?

1. Junction object records are deleted when either associated master record is deleted and placed in the Recycle Bin.
   B. If both associated master records are deleted, the junction object record is deleted permanently and can’t be restored.
   C. The first master-detail relationship you create on your junction object becomes the primary relationship.
   D. All of the above.

Selected Answer: D

Question #: 141
Topic #: 1
What type of relationships can you create on External Objects? (Choose all that apply.)

1. Lookup
   B. External lookup
   C. Indirect lookup
   D. Direct lookup
   E. All of the above

Selected Answer: B

Question #: 142
Topic #: 1
Indirect lookup relationship fields can be created on external objects only.

1. True
   B. False

Selected Answer: C

Question #: 143
Topic #: 1
What is true about external lookup relationship fields? (Choose all that apply.)

1. Lookup filters are available for external lookup relationship fields.
   B. Cascade-delete isn’t available for external object relationships.
   C. Only objects that have a custom field with the External ID and Unique attributes are available as parent objects in indirect lookup relationships.
   D. All of the above.

Selected Answer: BC

Question #: 144
Topic #: 1
Each workflow rule applies to a single object.

1. True
   B. False

Selected Answer: A

Question #: 145
Topic #: 1
What is true for all custom and some standard objects?

1. You can create workflow and approval actions where a change to a detail record updates a field on the related master record.
   B. Cross-object field updates work for custom-to-custom master-detail relationships, custom-to-standard master-detail relationships.
   C. Cross-object field updates work for a few standard-to-standard master-detail relationships.
   D. All of the above.

Selected Answer: D

Question #: 146
Topic #: 1
Workflow rules on custom objects are NOT automatically deleted if the custom object is deleted.

1. True
   B. False

Selected Answer: B

Question #: 147
Topic #: 1
What order does SF process rules?

1. Validation rules, assignment rules, workflow rules, auto-response rules, escalation rules.
   B. Validation rules, assignment rules, auto-response rules, workflow rules, escalation rules.
   C. Escalation rules, Validation rules, assignment rules, auto-response rules, workflow rules.
   D. Auto-response rules, Validation rules, assignment rules, workflow rules, escalation rules.

Selected Answer: B

Question #: 148
Topic #: 1
What is true about Workflow rules? (Choose all that apply.)

1. Saving or creating records can trigger more than one rule.
   B. Workflow rules only trigger on converted leads if validation and triggers for lead convert are enabled in your organization.
   C. Workflow rules trigger automatically and are visible to the user.
   D. Workflow rules can’t be triggered by campaign statistic fields, including individual campaign statistics and campaign hierarchy statistics.

Selected Answer: ABD

Question #: 149
Topic #: 1
What are the limitations of workflow rules?

1. You can’t create e-mail alerts for workflow rules on activities.
   B. You can’t package workflow rules with time triggers.
   C. You can’t create outbound messages for workflow rules on junction objects.
   D. All of the above.

Selected Answer: D

Question #: 150
Topic #: 1
What is true about validation rules? (Choose all that apply.)

1. When one validation rule fails, Salesforce continues to check any additional validation rules on that field or any other field on the page and displays all appropriate error messages at once.
   B. Campaign hierarchies follow validation rules.
   C. Validation rules are only enforced during lead conversion if “validation and triggers for lead conversion” are enabled in your organization.
   D. Salesforce runs validation rules before creating records submitted via Web-to-Lead and Web-to-Case, and only creates records that have valid values.

Selected Answer: ACD