Salesforce Certified Platform App Builder Actual Exam

Question #: 51
Topic #: 1
Universal Containers requires e-mails to be sent to additional recipients when a workflow e-mail alert is triggered from the case object.
Which two field types need to be added to the case object to allow additional recipients on the e-mail alert? (Choose two.)

1. Text field
   B. E-mail field
   C. Lookup field
   D. Formula field

Selected Answer: AB

Question #: 52
Topic #: 1
What is a user case for validation rules?

1. Ensure Zip/Postal Codes are entered in the correct formal.
   B. Restrict partner Lead visibility to the channel sales team.
   C. Prevent deals with less than a 10% discount from entering an approval process.
   D. Prevent non-managers from joining a private Chatter Group.

Selected Answer: A

Question #: 53
Topic #: 1
Which two options are available to an app builder when defining an object-specific Create Record custom action? (Choose two.)

1. Allowing the end user to choose the record type.
   B. Specifying the fields and layout of the action.
   C. Redirecting the end user to the detail page of the target object.
   D. Pre-defining field values on the target object.

Selected Answer: BD

Question #: 54
Topic #: 1
At Universal Containers, the Account object has a Master-Detail relationship with an Invoice custom object. The app builder would like to change this to a lookup field, but is not able to do so.
What could be causing this?

1. The Account is included in the workflow on the Invoice object.
   B. The Invoice must have at least one Master-Detail field for reporting.
   C. The Invoice records have existing values in the Account.
   D. The Account record includes Invoice roll-up summary fields.

Selected Answer: D

Question #: 55
Topic #: 1
Universal Containers needs to flag Leads with one or more business areas. They need to add a field to capture these to the Lead Record. There is no need to report on this field.
What is the appropriate field type?

1. Radio Buttons (Multi-Select)
   B. Picklist
   C. Picklist (Multi-Select)
   D. Text Area

Selected Answer: C

Question #: 56
Topic #: 1
Universal Containers has two types of customer support processes: Platinum and Diamond. The app builder created separate record types for each process on the Case object. The customer support team should not be able to create new cases with the Diamond record type.
How should this requirement be met?

1. Update the profile to remove the Diamond record type from the support team.
   B. Remove the ability for the support team to create new case records.
   C. Make the record type hidden to all users and then use sharing rules to share it.
   D. Update the organization-wide defaults to private.

Selected Answer: A

Question #: 57
Topic #: 1
Universal Containers sells to three different types of organizations: Partner, Enterprise, and Small Business. Some of the information collected about each organization overlaps; however, there are also unique attributes to each type of organization that need to be tracked, some of which are required.
What solution meets these requirements?

1. Three different sections on an Account page layout, which each section displaying the relevant fields for that organization.
   B. A Partner Community for partner organization records, and two lead record types for Enterprise and Small Business organizations.
   C. Three Account record types, each with its own page layout to display the relevant fields for that type of organization.
   D. Three custom objects for the three organization types, each with custom fields that pertain to that type of organization.

Selected Answer: A

Question #: 58
Topic #: 1
The marketing team at Universal Containers has a list of 400 leads it wants to upload to Salesforce. The team needs to avoid creating duplicate records.
Which two actions should be taken to meet this requirement? (Choose two.)

1. Utilize a Lead Matching Rule and corresponding Duplicate Rule to block newly created duplicate leads.
   B. Use Data Loader’s update function to import leads and match to existing records based on e-mail address.
   C. Enable Duplicate Matching in the Data Management section in Setup and activate the Lead-to-Lead scenario.
   D. Upload the lead list using the Import Wizard and select a Matching Type to prevent duplicate lead creation.

Selected Answer: AD

Question #: 59
Topic #: 1
Which two will prevent a formula field from being referenced by a Roll-Up Summary field? (Choose two.)

1. A cross-object workflow updating a field referenced by the formula field.
   B. The CASE() function in the formula field.
   C. The NOW() function in the formula field
   D. A cross-object field reference in the formula field.

Selected Answer: CD

Question #: 60
Topic #: 1
Universal Containers is rolling out a new opportunity review process. Regional managers will need to edit opportunities for their subordinates, but not for other groups. Managers and users should be able to view all opportunities.
Which two approaches are recommended to meet their requirement? (Choose two.)

1. Set organization-wide defaults to public read/only.
   B. Create standard role hierarchies
   C. Set organization-wide defaults to public read/write.
   D. Create criteria based sharing rules.

Selected Answer: AD

Question #: 61
Topic #: 1
Which two relationship types can be defined with external objects? (Choose two.)

1. Cross-Organization Lookup
   B. External Lookup
   C. Indirect Lookup
   D. External Master-Detail

Selected Answer: BC

Question #: 62
Topic #: 1
Which two are capabilities of Schema Builder? (Choose two.)

1. Viewing page layouts in a new window.
   B. Editing custom settings.
   C. Showing selected objects on a page.
   D. Creating a new record type.

Selected Answer: AC

Question #: 63
Topic #: 1
Which two features can extend record access beyond the organization-wide defaults? (Choose two.)

1. Criteria-based sharing rules.
   B. Owner-based sharing rules.
   C. Public or private groups.
   D. Dynamic role hierarchy.

Selected Answer: AB

Question #: 64
Topic #: 1
Universal Containers needs to send an Outbound Message to an external system when a record has been updated.
What is the recommended feature to meet this requirement?

1. Lightning Connect
   B. Workflow
   C. Process Builder
   D. Flow Launcher

Selected Answer: B

Question #: 65
Topic #: 1
Which three are true about converting a tabular, summary, or matrix report to a joined report? (Choose three.)

1. Cross filters are not supported in joined reports.
   B. The Rows to Display filter is not supported in joined reports.
   C. Joined report blocks are formatted as matrix reports.
   D. Report formula fields are not supported in joined reports.
   E. Bucket fields are not supported in joined reports.

Selected Answer: ABE

Question #: 66
Topic #: 1
Universal Containers has deployed custom tabs to Production via change sets, without including the profile settings or permission sets.
What is the setting for the visibility of custom tabs?

1. Custom tabs are hidden for all users.
   B. Custom tabs are default off for all users.
   C. Custom tabs are default on for all users.
   D. Custom tabs are not deployed.

Selected Answer: A

Question #: 67
Topic #: 1
Representatives at Universal Containers uses Salesforce to record information for new Leads. When new prospects are added, an outbound message is sent to
SAP with the Lead’s information.
What automation process will accomplish this without writing any code?

1. Design an Approval Process that sends an outbound message upon approval.
   B. Create a process using Process Builder to send the outbound message.
   C. Use Flow to create a wizard that will send an outbound message.
   D. Create a Workflow Rule with an outbound message as the action.

Selected Answer: D

Question #: 68
Topic #: 1
Users at Universal Containers need to be able to quickly create a Resource record from the Project record’s Chatter feed.
How should the app builder define this functionality?

1. By creating a custom “Detail Page” Button on the Project.
   B. By creating a custom “Detail Page” Button on the Resource.
   C. By creating a custom “Create a Record” Action on the Project.
   D. By creating a custom “Create a Record” Action on the Resource.

Selected Answer: C

Question #: 69
Topic #: 1
A sales manager would like to look at an Account record and view charts of all the related open opportunities, closed/won opportunities, and open cases.
How many report charts can be added to the Account page layout to meet this requirement?

1. 3
   B. 4
   C. 2
   D. 1

Selected Answer: C

Question #: 70
Topic #: 1
Which three field types should be referenced by a Roll-Up Summary field using SUM? (Choose three.)

1. Number
   B. Formula
   C. Date
   D. Percent
   E. Currency

Selected Answer: ADE

Question #: 71
Topic #: 1
When an opportunity close date is delayed by more than 60 days, the manager and the VP of Sales must approve the change.
Which two solutions will meet the requirement? (Choose two.)

1. Build an approval process that requires unanimous approval from the manager and VP of Sales.
   B. Build a validation rule that does not allow a user to save the opportunity record.
   C. Create a workflow rule that checks for close date less than 60 days and add an e-mail alert.
   D. Create a Process Builder flow that submits the record for an approval process.

Selected Answer: D

Question #: 72
Topic #: 1
Universal Containers wants to streamline its data capture process by linking fields together. UC wants to do this so that the available values on dependent fields are driven by values selected on controlling fields.
Which three considerations support the stated requirements? (Choose three.)

1. Multi-select picklists can be dependent picklists but not controlling fields.
   B. Checkbox fields can be controlling fields but not dependent fields.
   C. Standard and custom picklist fields can be dependent fields.
   D. Custom picklist fields can be either controlling or dependent fields.
   E. The data import wizards only allow values to be imported into a dependent picklist if they match the appropriate controlling field.

Selected Answer: C

Question #: 73
Topic #: 1
Universal Containers has a junction object called Billings with a primary Master-Detail relationship with Accounts and a secondary Master-Detail relationship with
Orders. The app builder has a requirement to change the primary Master-Detail relationship to a Lookup.
What happens to the secondary Master-Detail relationship with Orders?

1. The secondary Master-Detail object relationship needs to be reestablished.
   B. The secondary Master-Detail object also converts to a lookup.
   C. The secondary Master-Detail object becomes the primary.
   D. The secondary Master-Detail object relationship is no longer valid.

Selected Answer: C

Question #: 74
Topic #: 1
Which two statements are true when a new full sandbox is created? (Choose two.)

1. Chatter data will be copied to the sandbox by default.
   B. Default e-mail deliverability is set to system e-mail only.
   C. Usernames will be modified uniquely for that sandbox.
   D. Users’ e-mail addresses will not be modified.

Selected Answer: BC

Question #: 75
Topic #: 1
When is it recommended to refresh a Full sandbox?

1. Whenever a new Production user is added.
   B. Within 3 hours of when it is needed.
   C. After a major Production release.
   D. After UAT sign-off.

Selected Answer: C

Question #: 76
Topic #: 1
Which capabilities should an app builder consider when creating custom report types?

1. The detail object in a Master-Detail relationship cannot be added as a secondary object on a custom report type.
   B. Any object can be chosen unless the object is not visible to the person creating the report type through security settings.
   C. When the primary object is a custom object and is deleted, then the report type and any reports created from it must be deleted manually.
   D. Once a report type is saved with a standard or custom primary object, the primary object cannot be changed for that report type.

Selected Answer: B

Question #: 77
Topic #: 1
Universal Containers wants to automatically assign a specific permission set to new users.
Which two actions should be completed in order to meet this requirement? (Choose two.)

1. Create a workflow rule on the User object to assign a permission set.
   B. Create a Process on the User object to launch a flow.
   C. Create an Approval process on the User object to assign a permission set.
   D. Create a Flow on the User object to assign a permission set.

Selected Answer: BD

Question #: 78
Topic #: 1
The VP of Account Management at Universal Containers has requested that all Contacts’ mailing postal codes match the associated account’s shipping postal code.
How can this be enforced using validation rules?

1. Create a validation rule using a Not Equal operator.
   B. Create a validation rule using a Compare operator.
   C. Create a validation rule using the DISTANCE() function.
   D. Create a validation rule using the GEOLOCATION() function.

Selected Answer: A

Question #: 79
Topic #: 1
Which two behaviors may occur if workflow rules are reevaluated after a field change by a field update? (Choose two.)

1. Workflow rules trigger more workflow rules to be re-evaluated.
   B. A recursive loop potentially results in exceeding governor limits.
   C. Workflow rules trigger validation rules on field updates.
   D. Cross-object workflow rules result in re-evaluation after field change.

Selected Answer: AB

Question #: 80
Topic #: 1
Which two are true statements about record types? (Choose two.)

1. They can be used to control user role hierarchy.
   B. They allow different page layouts and mandatory fields.
   C. They can be enabled by profile and permission set.
   D. They allow different picklist values for all picklist fields.

Selected Answer: CD

Question #: 81
Topic #: 1
Sales representatives want to capture custom Feedback record details related to each Account. The sales reps want to accomplish this with minimal clicks on the
Salesforce Mobile Application.
Which two solutions should be recommended in order to meet this requirement? (Choose two.)

1. Create a global action on Account.
   B. Create an object-specific action on Account.
   C. Create a feedback object as a parent of Account.
   D. Create predefined values for most of the fields.

Selected Answer: BD

Question #: 82
Topic #: 1
The app builder at Universal Containers has been asked to ensure that the Country field on the Account object is captured as the two-letter abbreviation.
How can the app builder satisfy this requirement?

1. Create a validation rule to set values using an external data source.
   B. Create a workflow rule that only allows the expected format.
   C. Create a validation rule that only allows the expected format.
   D. Create a workflow rule to set values using an external data source.

Selected Answer: C

Question #: 83
Topic #: 1
An app builder has been requested to extend record access beyond the organization-wide defaults configured.
Which two features satisfy this requirement? (Choose two.)

1. Using Sharing Rules.
   B. Using Manual Sharing Rules.
   C. Using Dynamic Role Hierarchy.
   D. Using Public Groups.

Selected Answer: AD

Question #: 84
Topic #: 1
Universal Containers sales reps can modify fields on an Opportunity until it is closed. Only the Sales Operations team can modify the Post-Close Follow-up Date and Post-Close Follow-up Comments fields.
How can these requirements be met?

1. Use multiple record types, page layouts, and profiles.
   B. Use field-level security on page layouts to restrict editing fields.
   C. Use record types with field sets and restrict editing fields using field-level security.
   D. Use field-level security to mark fields as read-only on the Sales profile.

Selected Answer: A

Question #: 85
Topic #: 1
Universal Containers has purchased a Lightning Component on the AppExchange.
In which two areas can these Components be utilized? (Choose two.)

1. Standalone Lightning App
   B. Flow Builder
   C. Process Builder
   D. Salesforce Mobile App

Selected Answer: AB

Question #: 86
Topic #: 1
Universal Containers uses a custom object to track Projects. When the status of a Project is changed from “In Progress” to “On Hold”, the business wants the
Project owner to be automatically assigned to an “On Hold” queue.
What capability can be used to accomplish this?

1. Quick Action
   B. Workflow Rule
   C. Assignment Rule
   D. Escalation Rule

Selected Answer: B

Question #: 87
Topic #: 1
A custom field contains a feedback score which is on a scale of one to five. End users would like a visual indicator of one to five stars based on the number found in the feedback score custom field.
How can this visual indicator be displayed?

1. Use a custom number field.
   B. Use a custom image field.
   C. Use a custom formula field.
   D. Use a custom text field.

Selected Answer: B

Question #: 88
Topic #: 1
Universal Containers is importing 10,000 contact records in Salesforce. They want to avoid duplicate records from being created during the import.
How can this requirement be met?

1. When importing the file, select the “Prevent Duplicates” option on the last step of the Data Loader.
   B. Include in a column in the import file that corresponds to a field in Salesforce that requires unique values.
   C. After importing all the contacts, run a duplicate check report, export the report to a CSV file, and run a mass delete to purge any duplicates.
   D. After importing all of the contact records, review all records created and manually merge or delete any duplicate records.

Selected Answer: C

Question #: 89
Topic #: 1
A new custom object is begin created with a private sharing setting. The business wants to share individual records with specific people or groups of people on a case-by-case basis.
Which three options does the business user have to manually share individual records? (Choose three.)

1. Profiles
   B. Users
   C. Permission Sets
   D. Roles
   E. Public Groups

Selected Answer: BDE

Question #: 90
Topic #: 1
When configuring a record type, an app builder can configure the available value of a picklist field for the page layout.
Which two Opportunity standard fields are available to be configured directly in the Opportunity record type? (Choose two.)

1. Lead Source
   B. Forecast category
   C. Stage
   D. Type

Selected Answer: AD

Question #: 91
Topic #: 1
Which two are key considerations when using Unmanaged packages? (Choose two.)

1. The person who created the Unmanaged package can change or upgrade installed components.
   B. A namespace is required to create an Unmanaged package.
   C. A namespace is not required to create an Unmanaged package.
   D. The person who created the Unmanaged package has no control over the installed components.

Selected Answer: CD

Question #: 92
Topic #: 1
In Salesforce Classic, which three use cases can be accomplished using a custom link? (Choose three.)

1. Navigate to a create a record page with fields pre-populated.
   B. Navigate to an Apex Trigger to update the current record.
   C. Navigate to a process to update the current record.
   D. Navigate to a custom Visual Flow to update the current record.
   E. Navigate to an external system using data in Salesforce.

Selected Answer: ADE

Question #: 93
Topic #: 1
An app builder needs to change the data types of a few custom fields. The app builder is not able to delete and recreate any of the fields, nor modify any Apex code.
What data type change will require the app builder to perform additional steps in order to retain existing functionality?

1. Changing the data type of a field used in lead conversion from number to text.
   B. Changing the data type of a field used as an External ID from number to text.
   C. Changing the data type of a field used in an Apex class from number to text.
   D. Changing the data type of a field used in a report from text to an encrypted field.

Selected Answer: A

Question #: 94
Topic #: 1
A customer service representative at a call center would like to be able to collect information from customers using a series of question prompts.
What could be used to accomplish this?

1. Workflow Rules
   B. Salesforce Connect
   C. Flow
   D. Process Builder

Selected Answer: C

Question #: 95
Topic #: 1
An app builder has been asked to provide users a way to identify a Contact’s “Preferred Contact Method” directly on the Contact record. Users need to be able to identify whether a phone number or an e-mail is the Contact’s preferred communication method.
What field type will allow the app builder to accomplish this with the fewest fields possible?

1. Picklist
   B. E-mail
   C. Checkboxes
   D. Formula

Selected Answer: A

Question #: 96
Topic #: 1
Universal Containers uses a private sharing model for opportunities. This model cannot be changed due to a regional structure. A new sales operations team has been created. This team needs to perform analysis on Opportunity data, and should have read and write access to all Opportunities.
Which two are recommended solutions for the app builder to give the users appropriate access? (Choose two.)

1. Add a manual share for all opportunities with each user on the sales operations team.
   B. Create a criteria-based sharing rule to share all opportunities with the sales operations private group.
   C. Create a criteria-based sharing rule to share all opportunities with the sales operations public group.
   D. Add a permission set with “View All” and “Modify All” opportunity permissions enabled.

Selected Answer: AD

Question #: 97
Topic #: 1
Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated account’s billing state. This value should not change after the Opportunity has been created.
What is the recommended solution to configure this automation behavior?

1. Formula field
   B. Apex
   C. Roll-up summary field
   D. Workflow

Selected Answer: D

Question #: 98
Topic #: 1
Universal Containers conducts evaluations of its sales reps using a custom object consisting of numerical scores and executive comments. The company wants to ensure that only the sales reps, their managers, and their manager’s executives can view the rep’s evaluation record, but the reps should not be able to view the executive comment fields on their review.
How can these requirements be met?

1. Use a private sharing model granting record access using hierarchy; manage field access with record types and field-level security.
   B. Use a private sharing model granting record access using custom settings; manage field access with page layouts and field-level security.
   C. Use a private sharing model granting record access using hierarchy; manage field access with field-level security.
   D. Use a private sharing model granting record access using custom settings; manage field access with record types and page layouts.

Selected Answer: A

Question #: 99
Topic #: 1
Which two statements are true about field update actions from workflow rules and approval processes? (Choose two.)

1. Field updates are tracked in the History related list of a record regardless of whether or not history tracking is set for those fields.
   B. Field updates to records based on workflow rules and approval processes do not trigger Validation Rules.
   C. Field updates are not available on currency fields if the organization uses multi-currency.
   D. Field updates with “Re-evaluate Workflow Rules” selected can cause a recursive loop if the update field is included in a workflow.

Selected Answer: BD

Question #: 100
Topic #: 1
Which two objects can be members of a Campaign? (Choose two.)

1. Opportunity
   B. Account
   C. Lead
   D. Contact

Selected Answer: A