Salesforce Certified Advanced Administrator Actual Exam

Question #: 91
Topic #: 1
Cloud Kicks has a requirement to display sensitive data only to appropriate users. The amount in the Salary field on the User object should display data only when the user record is being viewed by the user or by users with the HR profile. For all other users viewing the user record, the Salary field should display the word “Confidential” as text in the field.

What should the administrator use to fulfill this requirement?

1. Formula Field
   B. Process Builder
   C. Page Layout
   D. Validation Rule

Selected Answer: B

Question #: 92
Topic #: 1
Universal Containers’ Support team is growing globally, and the manager has inquired about implementing Omni-Channel. The team supports multiple products that require complex expertise across multiple languages.

Which routing option should the administrator recommend to ensure the right cases get to the correct agents for resolution?

1. Skills-Based Routing
   B. Translation Workbench
   C. Queue-Based Routing
   D. Case Assignment Rules

Selected Answer: A

Question #: 93
Topic #: 1
An administrator is setting up Salesforce Knowledge and wants to implement an easy way for agents to create new articles from multiple objects.

Which two options could the administrator do to meet this requirement? (Choose two.)

1. Add the New Article global action to required page layouts.
   B. Create a custom quick action for each object.
   C. Deploy a screen-based flow from the home page.
   D. Use the Service Setup Assistant to Configure Knowledge.

Selected Answer: C

Question #: 94
Topic #: 1
A team is assigned to standardize processes across internal teams for Salesforce Knowledge. The team finds it difficult to effectively group the articles due to the slightly different verbiage used by each of the Support teams, which makes searching and search results inconsistent.

Which two customizations should an administrator use to allow for a better experience when searching? (Choose two.)

1. Highlight relevant article text within search results.
   B. Create search activity report with promoted search terms.
   C. Configure new page layout.
   D. Set up synonym groups.

Selected Answer: AD

Question #: 95
Topic #: 1
A new approval process was created to allow management to make adjustments to an opportunity after the opportunity is closed won. After the opportunity is submitted for approval, the manager is unable to edit the record.

What could prevent the record from being editable by the manager?

1. Record Editability Properties
   B. Initial Submission Settings
   C. Final Approval Actions
   D. Final Rejection Actions

Selected Answer: A

Question #: 96
Topic #: 1
A sales rep at AW Computing needs to give read/write access to an Account and related records to a teammate while the sales rep is on vacation.

How could the administrator enable the sales rep to give record access to a colleague?

1. Create an ownership-based sharing rule.
   B. Add the Manual Sharing button the page layout.
   C. Include the rep on the Opportunity Team.
   D. Enable public groups for sharing.

Selected Answer: D

Question #: 97
Topic #: 1
What are two capabilities when creating an entitlement process? (Choose two.)

1. Entitlement versioning allows changes to existing entitlement processes.
   B. Entitlements have their own organization-wide default settings.
   C. The Manage Entitlements permission must be enabled.
   D. Milestones can be created dynamically based on other fields.

Selected Answer: C

Question #: 98
Topic #: 1
Which three capabilities should an administrator consider about change sets? (Choose three.)

1. When a component is added to a change set, all dependent components automatically get added.
   B. When custom fields are added to a change set, field-level security is automatically included.
   C. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
   D. There is a feature that allows the user to validate a change set before deploying it.
   E. To use change sets, at least one inbound and one outbound connection must exist.

Selected Answer: CDE

Question #: 99
Topic #: 1
An administrator for Cloud Kicks has received several requests to update Salesforce reports with fields that users are unable to see on the report. The administrator notices that the missing fields are new custom fields and the reports are created with custom report types.

What should the administrator do to make this an easier process?

1. Enable Auto add new custom fields to custom report type layouts.
   B. Mark the fields and Visible and Read Only on the user Profiles.
   C. Ensure the reports are being created with the correct hierarchy level.
   D. Build reports for the users and save them in a shared folder.

Selected Answer: A

Question #: 100
Topic #: 1
Cloud Kicks (CK) has recently decided to use Collaborative Forecasting to optimize the accuracy and efficiency of its sales cycle. The CK sales operation manager wants to enable supervisors and their subordinates to make changes to any forecast amounts that inaccurately reflect their current pipeline.

Which two settings should be enabled to meet this requirement? (Choose two.)

1. Revenue adjustments
   B. Owner adjustments
   C. Payout adjustments
   D. Manager adjustments

Selected Answer: D

Question #: 101
Topic #: 1
An administrator has created a change set to include a validation rule and three custom fields in their personal sandbox. When clicking the button to upload to production, no target organizations are available.

Which two options should the administrator check? (Choose two.)

1. The change set is in an open status.
   B. Deployment connection needs to be authorized.
   C. Deployment connection is incomplete.
   D. The change set has missing dependencies.

Selected Answer: C

Question #: 102
Topic #: 1
The sales VP wants to see the custom Bonus Amount field summed to the Amount level; however, the ability to create a summary field is grayed out.

Which adjustment does the administrator need to make in order to utilize a custom summary field?

1. Reorder columns.
   B. Create bucket field.
   C. Add data grouping.
   D. Add filter logic.

Selected Answer: C

Question #: 103
Topic #: 1
Sales leaders at Ursa Major Solar would like to be able to calculate forecasts based on megawatts.

How can the administrator create forecast types based on a megawatts measurement?

1. Create a custom number field.
   B. Customize a standard field.
   C. Create a custom formula field.
   D. Use a standard currency field.

Selected Answer: D

Question #: 104
Topic #: 1
After a recent release, users report that the look and feel of the app they use is different. Fields are appearing in a different place on the page, related lists are missing, and tabs are rearranged.

How should an administrator troubleshoot this?

1. Setup Audit Trail
   B. App Manager
   C. Debug Log
   D. Page Layouts

Selected Answer: C

Question #: 105
Topic #: 1
An administrator at Cloud Kicks has been tasked by the compliance team to flag where sensitive information is stored in Salesforce.

What feature should the administrator use to fulfill this requirement?

1. Schema Builder
   B. Classic Encryption
   C. Field-Level Security
   D. Data Classification

Selected Answer: B

Question #: 106
Topic #: 1
DreamHouse Realty manages its accounts and contacts in Salesforce using a B2C account model. The business has requested that third-party loan advisors be tracked in Salesforce along with the customers they work with.

How should the administrator track third-party financial advisors and the customers they work with?

1. Set up Contacts to Multiple Accounts for loan advisors.
   B. Use a B2B Account Model to track loan advisors’ customers.
   C. Use a Hierarchical lookup on Contact to track loan advisors’ customers.
   D. Create a Hierarchical lookup on Account to track loan advisors’ customers.

Selected Answer: B

Question #: 107
Topic #: 1
AW Computing has a new requirement from its security team where audit information relating to an account must be recorded in a new custom object called Audit. Audit records need to be preserved for 10 years and only accessible by the audit team.

What relationship should be used to relate the Audit object to the Account object?

1. Master-Detail
   B. Lookup
   C. Self
   D. Many-To-Many

Selected Answer: B

Question #: 108
Topic #: 1
AW Computing uses a custom Invoice object to track invoices related to accounts. The administrator wants to use roll-up summary fields to view high-level information at a glance on the account record.

Which two considerations should an administrator remember about roll-up summary fields? (Choose two.)

1. Roll-up fields are calculated prior to save.
   B. Roll-up summary fields are created on the master side of a master-detail relationship.
   C. Roll-up types include COUNT, SUM, and AVG.
   D. Roll-up summary fields prevent the conversion of a master-detail relationship to a lookup.

Selected Answer: BC

Question #: 109
Topic #: 1
AW Computing has implemented the Contacts to Multiple Accounts functionality. Users should be able to distinguish between contacts and related contacts.

What should the administrator do to configure the account page layout?

1. Display the contacts related list and add the related field.
   B. Display both the contacts and the related contacts related lists.
   C. Display the related contacts related list and add the direct field.
   D. Display the related accounts related list on the page layout.

Selected Answer: C

Question #: 110
Topic #: 1
Which two tools should an administrator use to require data to be entered in a field and improve data quality on a record in Salesforce? (Choose two.)

1. Workflow Rules
   B. Dashboards
   C. Page Layouts
   D. Validation Rules

Selected Answer: C

Question #: 111
Topic #: 1
An administrator has a request to write a report listing accounts that have sales from this year and that have a completed activity in the last 30 days.

What reporting feature should the administrator employ to provide only the list of accounts, without listing the details of the opportunities?

1. Cross-Filter
   B. Filter Logic
   C. Summary Report
   D. Joined Report

Selected Answer: A

Question #: 112
Topic #: 1
A sales user is assigned to a permission set group that gives them Modify All access to Accounts. An administrator assigns the same user to a muting permission set that mutes Delete access on Accounts.

What level of access will the sales user have on the Account object?

1. No Access
   B. Modify All
   C. Read-Only
   D. Read, Create, and Edit

Selected Answer: D

Question #: 113
Topic #: 1
Cloud Kicks wants to implement multi-factor authentication (MFA) to help better secure its Salesforce org.

Which two options should the administrator consider to use MFA? (Choose two.)

1. An Authentication App
   B. A Username and Password
   C. A Security Token
   D. An Encryption Key

Selected Answer: A

Question #: 114
Topic #: 1
What should an administrator use as an alternative to a Process Builder to expedite the time required to update the records?

1. Workflow Rule Field Change
   B. Before Save Flow Trigger
   C. Screen Flow
   D. Batch Update

Selected Answer: B

Question #: 115
Topic #: 1
An administrator would like to know if any other administrators or delegated administrators are using the Log In As a User feature.

Where should the administrator look?

1. Login History
   B. Grant Account Login Access
   C. Connected App Usage
   D. Setup Audit Trail

Selected Answer: C

Question #: 116
Topic #: 1
DreamHouse Realty has created a custom object to track its Open Houses with a master-detail relationship up to a custom object for Properties. Agents need to quickly calculate the number of Open House records in a status of Pending so they can see the value from the Property record.

What feature should the administrator implement?

1. Lightning Component
   B. Formula Fields
   C. Visualforce Page
   D. Roll-Up Summary

Selected Answer: B

Question #: 117
Topic #: 1
Ursa Major Solar uses the custom object Product Development to track ideas R&D is working on. A former administrator added the custom object Potential Name with a lookup to Product Development to allow R&D to track names under consideration for those products. The R&D manager recently ran a report and noticed several potential names where the relationship to the Product Development record was missing. The current administrator needs to change this relationship to master-detail to ensure a potential name only exists when there is product development.

Which two options are available for altering the existing Potential Name records for the deployment of this change to be successful? (Choose two.)

1. Assign any Potential Name records with blank lookup fields to an existing record from Product Development.
   B. Remove any existing data in the lookup field in Potential Name records.
   C. Move any Potential Name records with blank lookup fields to the recycle bin.
   D. Remove the lookup field from the page layout so the data is maintained without changes.

Selected Answer: C

Question #: 118
Topic #: 1
A sales rep needs to help cross-sell an opportunity but is unable to make updates on the record or update the opportunity team.

Which two options would be required for a sales rep to add a rep to the opportunity team? (Choose two.)

1. A permission with Edit access on the Account object
   B. Transferred ownership of the Account to the sales rep
   C. A role above the Opportunity owner in the role hierarchy
   D. Transferred ownership of the Opportunity to the sales rep

Selected Answer: A

Question #: 119
Topic #: 1
At Ursa Major Solar, there is a custom object called Galaxy. The sales director wants users to only see certain fields when the Binary Cluster checkbox field is marked.

What Lightning component will satisfy this requirement?

1. Path Component
   B. Highlights Panel Component
   C. Fields Component
   D. Record Detail Component

Selected Answer: C

Question #: 120
Topic #: 1
Cloud Kicks has organization-wide sharing defaults on the opportunity set to private. However, members of the finance team need to see closed won opportunities. The finance team members all have roles under the finance director, while the sales team members have roles under the sales manager.

Which two options should the administrator use to meet these criteria? (Choose two.)

1. Share with roles and subordinates of the finance director role.
   B. Make an owner-based sharing rule where the won field = true.
   C. Select all opportunities owned by the sales manager role.
   D. Create a criteria-based sharing rule where the won field = true.

Selected Answer: AD