Salesforce Certified Advanced Administrator Actual Exam

Question #: 61
Topic #: 1
Universal Containers created a few new fields on the account object as well as a new section on the page layout in the config sandbox. After positive test results, the administrator created and uploaded a change set with the new fields from the sandbox to production. Unfortunately, the administrator forgot to add the page layout.
Which two options can the administrator take to deploy the page layout? (Choose two.)

1. Clone the change set in the sandbox, add the new page layout to it and upload to production.
   B. Deploy the existing change set. Create and deploy a new change set containing the page layout.
   C. Add the page layout to the existing change set in the sandbox and upload the change set again.
   D. Edit the change set in production to add the new page layout before deploying the change set.

Selected Answer: AB

Question #: 62
Topic #: 1
Universal Containers wants to use Salesforce as part of their recruiting process. They need to track applicants and positions. Applicants should be able to apply for multiple positions. There should be a field on both the position and applicant records that sums the number of applications for each candidate.
How should an administrator define an application object to meet these requirements?

1. Create master-detail fields on the application object to both the position and applicant.
   B. Create a lookup field on both the position and applicant to the application.
   C. Create lookup fields on the application object to both the position and applicant.
   D. Create a master-detail field on both the position and applicant to the application.

Selected Answer: D

Question #: 63
Topic #: 1
Universal Containers has a private sharing model. Their field service manager wants to edit Cases owned by the service team but is unable to edit Case records.
Which option should an administrator use to solve this issue?

1. Update the manager’s profile to include edit access to the Case object.
   B. Assign the manager a permission set with edit access to the Case object.
   C. Create a public group with read/write for Cases and Accounts.
   D. Set the Organization-Wide Default to public read/write for Cases and Accounts.

Selected Answer: B

Question #: 64
Topic #: 1
Universal Containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users.
How should this access be granted?

1. The manage users permission to the profile.
   B. The administrator profile.
   C. Delegated administration access to the three profiles.
   D. A permission set with the manage users permission.

Selected Answer: C

Question #: 65
Topic #: 1
Universal Containers wants to allow community visitors to submit support cases without logging into the community.
Which two features are required to implement this request? (Choose two.)

1. New case quick action
   B. Web-to-case
   C. Case assignment rules
   D. Case feed actions

Selected Answer: C

Question #: 66
Topic #: 1
Universal Containers has implemented a custom process related to products. They have a custom object called Draft Product. Once a Draft Product is approved, automation is needed to create a new Product record and delete the original Draft Product record.
Which two options would meet this requirement? (Choose two.)

1. Process Builder that calls Apex
   B. Flow that calls a Process Builder
   C. Process Builder that calls a Flow
   D. Process Builder that calls a Workflow Rule

Selected Answer: AC

Question #: 67
Topic #: 1
Northern Trail Outfitters has five delegated administrators and two system administrators. There have been a couple of cases reported that login settings for sales reps have changed.
Where would the administrator find what settings have been changed?

1. Field history tracking
   B. Debug log
   C. Setup audit trail
   D. Login history

Selected Answer: C

Question #: 68
Topic #: 1
The sales operations team at Universal Containers wants to ensure that when an opportunity is won the custom shipment date field is populated.
How should the administrator configure salesforce to meet this requirement?

1. Create a validation rule on the opportunity using the ISBLANK() function.
   B. Make the shipment date field required on the opportunity page layout.
   C. Create a dependency between the stage and shipment date fields.
   D. Add a default value to the shipment date using the Today() function.

Selected Answer: A

Question #: 69
Topic #: 1
Cloud Kicks wants to understand the implications of archived Activities.
Which two considerations should an administrator communicate regarding archived Activities? (Choose two.)

1. Closed tasks created more than 365 days ago with no due date are archived.
   B. Events created more than 365 days ago are archived.
   C. Archived activities are deleted after 365 days.
   D. Events that ended more than 365 days ago are archived.

Selected Answer: AD

Question #: 70
Topic #: 1
Universal Containers uses a Private Sharing model for Accounts. User A is onboarded to User B’s team and given the same Profile and Role. Both users own 20
Accounts but User B is able to see 40 Accounts, whereas User A can only see the 20 they own.
What are two possible reasons for this? (Choose two.)

1. User B is a member of a Group that gained access to the records through a Sharing Rule.
   B. User B had the records shared with them through a Permission Set.
   C. User B had the records manually shared with them.
   D. User B is a member of a Queue that gained access to the records through a Sharing Rule.

Selected Answer: AC

Question #: 71
Topic #: 1
Which two deployment tools should be used to delete metadata from an organization? (Choose two.)

1. Developer Console
   B. Ant Migration Tool
   C. Change sets
   D. Unmanaged packages

Selected Answer: AB

Question #: 72
Topic #: 1
The HR Director at Universal Containers has indicated the picklist entries for salary range and pay grade on the custom Position object need updating and require frequent change. Because frequent changes have to be made to these Position fields, they are requesting the ability to update these picklist values.
Which feature should the administrator consider that allows for this?

1. Screen Flow using custom metadata types.
   B. A permission set containing the modify all data permission for the Position object.
   C. Delegated administration for the Position object.
   D. Field accessibility set to editable for the picklists for the Position object.

Selected Answer: C

Question #: 73
Topic #: 1
Universal Containers has an active process that assigns a task to sales operations once an opportunity is won. Sales Ops is reporting that the tasks are missing.
Which two tools should the administrator use to determine the problem? (Choose two.)

1. Email Log
   B. Monitor time based workflow
   C. Paused flow interview list
   D. Debug Log

Selected Answer: AD

Question #: 74
Topic #: 1
Universal Containers purchased Field Service Lightning licenses in production and wants to make these licenses available in an active development sandbox with the minimum development impact.
How should an administrator create these licenses in the sandbox?

1. Use the Match Production Licenses tool.
   B. Submit a Salesforce Support case.
   C. Merge Production and the sandbox using a template.
   D. Refresh the sandbox from production.

Selected Answer: A

Question #: 75
Topic #: 1
Universal Containers uses a custom object to track resources called Supply Items with a lookup to Accounts. The Supply Item records should only be visible by users that own the Account records.
Which sharing setting provides the correct visibility?

1. Controlled by Parent
   B. Private
   C. Public Read Only
   D. Public Read/Write/Transfer

Selected Answer: B

Question #: 76
Topic #: 1
Universal Containers sells monthly service subscriptions and wants to ensure their Opportunity reports accurately represent the amount of money to be received each month.
Which solution should an administrator use to meet this requirement?

1. Use product revenue schedules for each revenue period.
   B. Use Process Builder and Flow to create custom object records.
   C. Use Opportunity formula fields for each reporting period.
   D. Use monthly Opportunity reporting snapshots.

Selected Answer: D

Question #: 77
Topic #: 1
The inside Sales Manager at Universal Containers wants to be able to report on how long leads have a Lead Status of “Open” before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks.
What should the administrator do to meet this requirement?

1. Use a Workflow Rule that sends an email when the Lead Status is changed.
   B. Use a Quick Action to update a date field and change the status value.
   C. Turn on field history tracking for the lead status field and create a report based on that field.
   D. Use a formula field to calculate the date when the status changes.

Selected Answer: C

Question #: 78
Topic #: 1
Universal Containers has a Positions object that represents Job Positions and a Job Applications object that represent people that have applied to the Position.
The Job Application object has a lookup to Position. They want to run a report that shows all Positions that do NOT have any child Job Applications.
Which solution would meet the requirements?

1. Use the standard Job Applications with Position report type.
   B. Use a custom report type that only displays Job Applications without Positions.
   C. Use the standard Position without Job Applications report type.
   D. Use the standard Position report type with a cross filter.

Selected Answer: D

Question #: 79
Topic #: 1
The Marketing Manager at Universal Containers wants to change the column headings for several of the fields on opportunity reports.
What approach should an administrator take to meet the requirements?

1. Use Rename Tabs and Labels to change the field labels as needed.
   B. Edit the fields available for reports section in the Opportunities report type to make the changes.
   C. Create bucket fields for each field and enter the new column heading in the bucket name field.
   D. Build a custom report type and use Display As in Edit Layouts to make the requested changes.

Selected Answer: D

Question #: 80
Topic #: 1
Universal Containers wants to implement a recruiting application using an Applicant custom object and a Position custom object. Each position record may have many applicants associated with it.
What solution should the administrator recommend to ensure applicants are retained even if the position is removed?

1. Create a lookup field on Position.
   B. Create a master-detail field on Applicant.
   C. Create a lookup field on Applicant.
   D. Create a master-detail field on Position.

Selected Answer: C

Question #: 81
Topic #: 1
Universal Containers suspects a user is logging in as other users and editing Account records without their approval.
Where would an administrator go to verify who is logging in as other users?

1. Setup Audit Trail
   B. Debug Logs
   C. Users Login History
   D. History Tracking on the Account

Selected Answer: A

Question #: 82
Topic #: 1
Universal Containers wants to convert a lookup relationship to a master-detail relationship.
What action should the administrator take prior to converting the relationship?

1. Remove roll-up summary fields on the parent prior to changing the field type.
   B. Delete the current lookup field before adding the new master-detail field.
   C. Ensure all existing records have a value in the current lookup field.
   D. Select the allow re-parenting option on the master-detail relationship field.

Selected Answer: C

Question #: 83
Topic #: 1
Universal Containers wants to track invoices with a custom object. They want to be able to view any invoices as a related list on the Opportunity record page.
Which feature would ensure users can view all invoices associated with an Opportunity if the user can view the parent Opportunity record?

1. Master-Detail Relationships
   B. Lookup Relationships
   C. Field Level Security
   D. Sharing Rules

Selected Answer: A

Question #: 84
Topic #: 1
The VP of Sales at Universal Containers has reported that users are changing the stage of opportunity records that they do NOT own. The VP wants only the owner of an opportunity to be able to change the Stage of an Opportunity. Organization-Wide Defaults are set to public read/write.
Which validation rule should the administrator use to allow only the record owner to edit the stage field?

1. AND( ISCHANGED( StageName ) , OwnerId <>; $User.Id )
   B. AND( PRIORVALUE( StageName ) , OwnerId <>; $User.Id )
   C. NOT( PRIORVALUE( StageName ) , OwnerId = $User.Id )
   D. NOT( ISCHANGED( StageName ) , OwnerId = $User.Id )

Selected Answer: A

Question #: 85
Topic #: 1
At Universal Containers, Organization-Wide Defaults (OWD) for Cases has been set to Public Read Only. A custom object called Audits has a master-detail relationship to the Case object. Audit records should be accessible by the members of the oversight team only. A public group for the oversight team has been created.
Which two steps should the administrator take next to meet this requirement? (Choose two.)

1. Create a sharing rule that gives the Public Group Read/Write access to Audits.
   B. Remove Create, Read, Edit and Delete permissions to the Audits object for all profiles.
   C. Build a permission set with Create, Read, and Edit for Audits selected and assign it to the individual Public Group members.
   D. Set OWD to Private for Cases and assign the Public Group a role above Support Users in the hierarchy.

Selected Answer: AB

Question #: 86
Topic #: 1
Which two processing steps are triggered when reassigning Account owners using the Mass Transfer tool? (Choose two.)

1. Only owner-based sharing rules are recalculated.
   B. Manual sharing is updated to reflect the new owner.
   C. All Account sharing rules are recalculated.
   D. All manual sharing is removed from the Accounts.

Selected Answer: AD

Question #: 87
Topic #: 1
What are three capabilities of Chat in the Salesforce Console? (Choose three.)

1. Approval processes can be used to escalate cases in the chat window.
   B. The Details tab can be used to see information about the visitor.
   C. Chats can be transferred to other agents.
   D. The Articles tool can be used to search for Knowledge articles.
   E. Multiple visitors can chat in one window.

Selected Answer: C

Question #: 88
Topic #: 1
Universal Containers created and tested a new approval process in a developer sandbox. While the approval routings were correct, the approvers were NOT receiving the notification emails.
What could be the cause of this issue?

1. Email deliverability CANNOT be changed in a sandbox.
   B. The email relay is disabled in the sandbox.
   C. The email addresses for the users in the sandbox are invalid.
   D. Approvals can only be tested in a full or partial data sandbox.

Selected Answer: C

Question #: 89
Topic #: 1
Universal Containers wants to ensure that the following opportunity fields are present on each record at the negotiation/review or won stages:
* Amount (Currency) is populated.
* The Ready to Close (Checkbox) must also be true.
Which validation rule error condition should the administrator configure to meet these requirements?

1. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
   B. AND(OR(StageName = “Negotiation/Review”, StageName = “Closed Won”),OR(ISBLANK( Amount ),Ready_to_Close__c = TRUE))
   C. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(ISBLANK( Amount ),Ready_to_Close__c = FALSE))
   D. AND(OR(ISPICKVAL(StageName, “Negotiation/Review”), ISPICKVAL(StageName, “Closed Won”)),OR(NOT(ISBLANK( Amount )),Ready_to_Close__c = TRUE))

Selected Answer: C

Question #: 90
Topic #: 1
Cloud Kicks call center agents have given their manager feedback that it takes too long to find relevant articles to answer questions on customer cases. The call center manager has asked the administrator to improve suggestions displayed to agents in the Knowledge component on Cases.

Which setting should the administrator use to meet the requirement?

1. Turn off auto-complete keyword search
   B. Highlights and Snippets
   C. Enable Einstein Search
   D. Selected Case Fields

Selected Answer: B