Salesforce Certified Advanced Administrator Actual Exam

Question #: 31
Topic #: 1
Universal Containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy. Account and Opportunity objects are set to private.
Which three permissions should be granted to territory managers? (Choose three.)

1. Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities.
   B. View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts.
   C. View All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
   D. Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities.
   E. Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities.

Selected Answer: D

Question #: 32
Topic #: 1
When a lookup relationship is created between two objects, which three options can the administrator select to help manage situations when a lookup record is deleted? (Choose three.)

1. Delete the related record also
   B. Prompt the user to enter another record to resolve the lookup relationship
   C. Clear the value of the lookup field
   D. Do NOT allow deletion of a lookup record that is part of a lookup relationship
   E. Notify the record owner

Selected Answer: A

Question #: 33
Topic #: 1
An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE.
Which three pieces of information must be supplied to the IDE during this process? (Choose three.)

1. The username and password of the destination environment
   B. The related change set connection information
   C. The metadata components that need to be deployed
   D. The data of the fields which are being deployed
   E. The environment into which the changes will be deployed

Selected Answer: B

Question #: 34
Topic #: 1
A sales manager cannot view a contact owned by a salesperson. The person is below the sales manager in the role hierarchy.
Why is the sales manager unable to view the contact?

1. Contact sharing settings have Grant Access Using Hierarchies unchecked
   B. The contact is NOT linked to an account
   C. The contact has NOT been manually shared with the manager
   D. Contact sharing settings are Private

Selected Answer: B

Question #: 35
Topic #: 1
Universal Containers wants to allow its customers to submit support requests across multiple channels.
In which two ways can this be accomplished with Salesforce? (Choose two.)

1. Expose the case feeds option on the company’s website
   B. Offer a Chat button on the company website
   C. Enable Chatter Questions in the company’s Customer Community
   D. Enable the Service Cloud Console app on the company website

Selected Answer: B

Question #: 36
Topic #: 1
Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)

1. Forecast amount for each opportunity stage
   B. Forecast amount for each forecast category
   C. Opportunities that make up each forecast amount
   D. Forecast amount for other representatives on their team

Selected Answer: C

Question #: 37
Topic #: 1
Which three types of prices can the system administrator set for an organization’s products? (Choose three.)

1. Sales prices
   B. Standard prices
   C. Discount prices
   D. List prices
   E. Product prices

Selected Answer: ABD

Question #: 38
Topic #: 1
The Marketing Manager has requested that a field be added to each account that displays the number of contacts associated with the account. The manager wants to use this field as part of an email marketing segmentation strategy.
How can this requirement be met?

1. Create a roll-up summary field that counts the number of contacts and displays the count on the account
   B. Create a custom formula field on the account using the count() function to count the number of related contacts
   C. Create a custom field on the account. Use an Apex trigger to update the field when contacts are added or deleted
   D. Create a custom field on the account. Use a workflow rule to update the field when contacts are added or deleted

Selected Answer: C

Question #: 39
Topic #: 1
Universal Containers has four sales regions: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of Sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region.
How can an administrator meet this requirement?

1. Create a reporting snapshot and check the dashboard option, scheduled to be delivered on Monday mornings
   B. Create one dashboard that includes a filter for each region, scheduled to be delivered on Monday mornings
   C. Create a separate dashboard with data specific to each sales VP, scheduled to be delivered on Monday mornings
   D. Create one dashboard using Visualforce to create a filter, scheduled to be delivered on Monday mornings

Selected Answer: C

Question #: 40
Topic #: 1
A sales manager is unable to view a contact. The contact owner is under the manager in the role hierarchy.
Why is the sales manager receiving `insufficient privileges` error when viewing a contact?

1. The contact owner has NOT selected the option to share contacts with others in the role hierarchy
   B. The contact sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role
   C. The contact sharing setting are private, so access to the record is limited to the contact owner and system administrator
   D. The account sharing settings are controlled by the parent, and the account owner is NOT under the sales manager’s role

Selected Answer: A

Question #: 41
Topic #: 1
Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user’s profile only has the Read permission for cases.
What can the user expect regarding their ability to edit product support cases?

1. The user will NOT be able to edit product support cases
   B. The user will only be able to edit cases manually shared with them
   C. The user will only be able to edit the cases that they created
   D. The user will be able to edit product support cases

Selected Answer: A

Question #: 42
Topic #: 1
The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day.
Which type of report should be used in the dashboard component?

1. Custom summary report where unit equals business hours
   B. Report based on custom report type using cases and business hours
   C. Report based on a reporting snapshot that runs daily at 5:00 p.m.
   D. Standard case lifecycle report where unit equals business hours

Selected Answer: B

Question #: 43
Topic #: 1
The VP of Sales wants to require that the Next Step field is always updated when an opportunity stage is changed.
How can this process be automated?

1. Create a validation rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName)), NOT( ISCHANGED(NextStep)))
   B. Create a validation rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep)))
   C. Create a workflow rule with the following formula: AND( ISCHANGED(StageName), NOT( ISCHANGED(NextStep))
   D. Create a workflow rule with the following formula: AND( ISCHANGED(ISPICKVAL(StageName), ISCHANGED(NextStep))

Selected Answer: B

Question #: 44
Topic #: 1
Which three statements are correct about change sets? (Choose three.)

1. When a change set is deployed to production, by default, all unmanaged Apex tests will automatically be run.
   B. There is a feature that allows the user to validate a change set before deploying it.
   C. When a component is added to a change set, all dependent components automatically get added.
   D. When custom fields are added to a change set, field-level security is automatically included.
   E. To use change sets, at least one inbound and one outbound connection must exist

Selected Answer: BCE

Question #: 45
Topic #: 1
An administrator has created content types for Salesforce Content and has been asked to restrict the content types that are available in a library.
How can an administrator meet this requirement? (Choose two.)

1. Add the Related Content related list to the page layout for the associated object.
   B. Add members to the library who are users or members of public groups.
   C. Add the default content type to the Selected Content Types list.
   D. Select the ג€Restrict the content types available in the libraryג€ checkbox.

Selected Answer: AB

Question #: 46
Topic #: 1
An administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment.
What option does the administrator have to modify the change set? (Choose two.)

1. Clone the change set in the sandbox environment, add the component and upload it to production.
   B. Create a new change set in the sandbox environment, add all the required components and upload it to production.
   C. Edit the change set in the sandbox environment and upload it to production.
   D. Edit the change set in production, add the component, and use the redeploy option.

Selected Answer: B

Question #: 47
Topic #: 1
What are two considerations when setting up Salesforce Content? (Choose two.)

1. A validation rule can ensure a description is required for all contributed content.
   B. The library type determines the size of files that can be contributed to content.
   C. The content type determines which fields appear on the Content Detail page layout.
   D. An approval process can ensure that all product-related content is reviewed.

Selected Answer: AC

Question #: 48
Topic #: 1
Universal Containers wants to create a Job Application custom object related to a Job Posting custom object. They would also like a no-code solution to calculate the number of Job Applications for each Job Posting.
What type of field should an administrator create on the Job Application to enable this functionality?

1. Roll-up Summary
   B. Lookup
   C. Master-Detail
   D. Formula

Selected Answer: A

Question #: 49
Topic #: 1
Universal Containers wants to create a Feedback__c custom object related to Account and ensure all feedback records are owned by the same user as the
Account owner.
How should an administrator relate Feedback__c to Account?

1. Create a master-detail field on Feedback__c.
   B. Create a hierarchical field on Feedback__c.
   C. Create a lookup Account field and filter on Feedback__c.
   D. Create a junction object between Account and Feedback__c.

Selected Answer: A

Question #: 50
Topic #: 1
What should an administrator consider when moving approval processes using a change set?

1. The unique name of the approval process is NOT allowed to be changed once deployed in the target organization.
   B. Custom fields on standard objects will need to be manually added in the target organization.
   C. Change sets do NOT include the order of active approval processes from the source organization.
   D. Change sets do NOT include the approval and rejection actions from the source organization.

Selected Answer: C

Question #: 51
Topic #: 1
Universal Containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every
24 hours from the time the case is created for as long as it remains open.
How should an administrator configure this requirement?

1. Enable milestone tracker
   B. Build a sequential milestone
   C. Configure an escalation rule
   D. Create an independent milestone

Selected Answer: B

Question #: 52
Topic #: 1
Which three features are supported in delegated administration? (Choose three.)

1. Unlock Communities users
   B. Unlock non-Communities users
   C. Set org-wide sharing defaults
   D. Manage custom objects
   E. Create and edit users

Selected Answer: BDE

Question #: 53
Topic #: 1
A member of Universal Container’s support team is assisting a sales rep in managing a top customer. The sales rep has manually shared an opportunity with the support member in hopes that the support member can update some of the technical sales fields on the record, but the support member is unable to edit the opportunity.
Which solution would provide edit access to the opportunity?

1. Create a permission set for opportunity edit and add it to the support member’s user record.
   B. Change the Organization-Wide Defaults internal access for opportunities to public read/write.
   C. Change the support team member’s role to a role above the sales rep in the org’s role hierarchy.
   D. Add the support team member to the opportunity team and assign read/write access to the member.

Selected Answer: D

Question #: 54
Topic #: 1
When the delete permission is selected in a muting permission set, which other permission is automatically muted?

1. View All Records
   B. View All Data
   C. Modify All Records
   D. Modify All Data

Selected Answer: C

Question #: 55
Topic #: 1
Which two results can be expected if an administrator uses Data Loader to transfer ownership of account records? (Choose two.)

1. All account teams are removed from the records that are transferred.
   B. All new owners are automatically notified of their new account ownership.
   C. All manual sharing is removed from the records that are transferred.
   D. All ownership-based sharing rules for the records are recalculated.

Selected Answer: CD

Question #: 56
Topic #: 1
An administrator is moving sandbox customizations to production using a change set. After creating the initial change set, the administrator realizes that some components were missed.
What three considerations should the Admin make regarding the change set? (Choose three.)

1. Deploy all dependent components.
   B. Use a new change set to deploy metadata and data from the sandbox to production.
   C. Clone the change set to add dependent components to an uploaded change set.
   D. Add permissions and access settings to the outbound change set.
   E. Edit the uploaded change set to add the additional components.

Selected Answer: ACD

Question #: 57
Topic #: 1
Universal Containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.
How should this be achieved?

1. Set default values for both picklist fields.
   B. Make both picklist fields required at the field level.
   C. Create a validation rule using ISBLANK().
   D. Make the zone field required on the page layout.

Selected Answer: C

Question #: 58
Topic #: 1
What are two capabilities of Enterprise Territory Management? (Choose two.)

1. The ability to use 20 territories assignment rules per model.
   B. Territory hierarchy replaces the role hierarchy for sharing.
   C. The ability to use filter-based opportunity criteria to expand assignment rules.
   D. Prioritize territories to indicate highest priority or lowest priority.

Selected Answer: B

Question #: 59
Topic #: 1
Universal Containers wants to use the Omni-Channel routing feature in Service Cloud. They are using assignment rules and want to ensure that the routing chosen meets the requirements.
What should an administrator take into consideration before implementation?

1. Assignment rules are triggered when Omni-Channel routing routes a work item to an agent and the agent accepts the work.
   B. The least active routing model looks for the agent who has the largest maximum work capacity.
   C. Assignment rules are triggered when an agent accepts the work and edits and saves the work.
   D. If there is a tie in the Omni-Channel routing logic, Omni-Channel routes the work to the agent who most recently received a work item.

Selected Answer: C

Question #: 60
Topic #: 1
After an administrator has refreshed a sandbox, what behavior should users expect to see in the sandbox?

1. Users in production will now be able to receive emails sent out from the sandbox.
   B. Metadata changes since the last refresh will be added to the existing information in the sandbox.
   C. All new data since the last refresh will be added to the existing information in the sandbox.
   D. Users in the sandbox that do not exist in production will no longer exist in the sandbox.

Selected Answer: D