Salesforce Certified Advanced Administrator Actual Exam

Question #: 1
Topic #: 1
An administrator has been asked to create a replica of the production organization. The requirement states that existing fields, page layouts, record types, objects, and data contained in the fields and objects need to be available in the replica organization.
How can the administrator meet this requirement?

1. Create a developer sandbox
   B. Create a configuration-only sandbox
   C. Create a metadata sandbox
   D. Create a full sandbox

Selected Answer: D

Question #: 2
Topic #: 1
Which two deployment tools can be used to deploy metadata from a Developer Edition organization to another organization? (Choose two.)

1. Data Loader
   B. Salesforce Extensions for Visual Studio Code
   C. Change sets
   D. Ant Migration Tool

Selected Answer: BD

Question #: 3
Topic #: 1
An administrator wants to allow users who are creating leads to have access to the Find Duplicates button.
Which lead object-level permission will the administrator need to provide to these users?

1. Merge
   B. Read and Edit
   C. View All
   D. Delete

Selected Answer: C

Question #: 4
Topic #: 1
What are three capabilities of Collaborative Forecasting? (Choose three.)

1. Rename categories
   B. Forecast using opportunity splits
   C. Overlay quota
   D. Add categories
   E. Select a default forecast currency setting

Selected Answer: ABC

Question #: 5
Topic #: 1
Universal Containers wants customers who buy the Freight Container product to be billed in monthly installments.
How should an administrator meet this requirement?

1. Create a default quantity schedule on the product
   B. Create a default revenue schedule on the product
   C. Create a workflow rule on the product
   D. Create a custom fields on the product

Selected Answer: B

Question #: 6
Topic #: 1
Which three actions can occur when an administrator clicks `Save` after making a number of modifications to Knowledge data categories in a category group and changing their positions in the hierarchy? (Choose three.)

1. Users are temporarily locked out of their ability to access articles
   B. Users may temporarily experience performance issues when searching for articles
   C. The contents of the category drop-down menu change
   D. The articles and questions visible to users’ change
   E. The history of article usage is reset to zero utilization

Selected Answer: BCD

Question #: 7
Topic #: 1
How can an administrator ensure article managers use specified values for custom article fields?

1. Create a formula field on the article
   B. Require a field on the page layout
   C. Use field dependencies on record types
   D. Create different record types for different requirements

Selected Answer: B

Question #: 8
Topic #: 1
The sales team has requested that a new field called Current Customer be added to the Accounts object. The default value will be `No` and will change to `Yes` if any related opportunity is successfully closed as won.
What can an administrator do to meet this requirement?

1. Configure Current Customer as a roll-up summary field that will recalculate whenever an opportunity is won
   B. Use an Apex trigger on the Account object that sets the Current Customer field when an opportunity is won
   C. Use a workflow rule on the Opportunity object that sets the Current Customer field when an opportunity is won
   D. Configure Current Customer as a text field and use an approval process to recalculate its value

Selected Answer: C

Question #: 9
Topic #: 1
Which two values roll up the hierarchy to the manager for Collaborative Forecasting? (Choose two.)

1. Product quantity
   B. Quota amount
   C. Opportunity amount
   D. Expected revenue

Selected Answer: BC

Question #: 10
Topic #: 1
An administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile.
Which two approaches could be used to meet the request? (Choose two.)

1. Create a new profile for the marketing users and change the access levels to read, create and edit for the product object
   B. Change the access levels in the marketing user standard profile to read, create and edit for the product object
   C. Create a permission set with read and write access for the product object and assign it to the marketing users
   D. Create a permission set with read, create and edit access for the product object and assign it to the marketing users

Selected Answer: AD

Question #: 11
Topic #: 1
Leads come to Universal Containers from various sources and need to be assigned to the correct sales team. When a lead comes from the APAC region, it can be passed to an external partner if the Sales Director approves the transfer. The partner’s channel manager must be notified when the partner has been assigned the lead.
Which combination of automation tools is needed to meet minimally these requirements?

1. Assignment rules and approval processes
   B. Assignment rules, approval processes, and workflow rules
   C. Assignment rules and workflow rules
   D. Assignment rules, auto-response rules, and workflow rules

Selected Answer: A

Question #: 12
Topic #: 1
An administrator notices that there are two account records in the system with the same name. A contact record with the same name is associated with each account.
Which set of steps should be taken to merge these accounts using the Salesforce merge feature?

1. Merge the duplicate contacts and then merge the duplicate accounts
   B. Merge the duplicate accounts and the duplicate contacts will be merged automatically
   C. Merge the duplicate accounts and check the box that optionally merges the duplicate contacts
   D. Merge the duplicate accounts and then merge the duplicate contacts

Selected Answer: C

Question #: 13
Topic #: 1
A sales manager wants to edit the opportunities owned by the sales team. The manager does NOT have Edit access to the Opportunity object.
What is a recommended solution?

1. Change the opportunity’s organization-wide default settings to Public Read/Write
   B. Redefine the role hierarchy by enabling ג€grant access using hierarchiesג€
   C. Enable team selling on the Opportunity object to grant Read/Write access
   D. Create a permission set for Opportunity Edit and associate it to the user record

Selected Answer: C

Question #: 14
Topic #: 1
What are two capabilities of Territory Management? (Choose two.)

1. The ability to use opportunity criteria to expand a private sharing model
   B. Territory hierarchy replaces the role hierarchy for sharing
   C. The ability to use account criteria to expand a private sharing model
   D. Support for complex and frequently changed sales organization structures

Selected Answer: CD

Question #: 15
Topic #: 1
Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the administrator will create a Job Application junction object between the Applicant and Position objects.
How does this action meet the requirement?

1. A lookup relationship on the Applicant object with Position as the master provides roll-up summary fields without code
   B. The junction object allows the administrator to add a workflow rule to update fields on the Position and Applicant objects
   C. The junction object allows a many-to-many relationship and also roll-up summary fields on the parent objects
   D. The Job Application object as a master to Position and Applicant objects will allow roll-up summary fields on the Position and Applicant objects

Selected Answer: C

Question #: 16
Topic #: 1
Which two actions could the delegated administrator complete after delegated administration is granted for a custom object? (Choose two.)

1. Add a custom picklist field to the object
   B. Change the organization-wide sharing rules for the object
   C. Change the relationship with another object
   D. Create a custom tab for the object

Selected Answer: A

Question #: 17
Topic #: 1
An administrator has unchecked the `Enable content pack creation` checkbox after users had created content packs.
What is the impact of this change?

1. Users can modify the description and title of existing packs
   B. All existing content packs will be deleted
   C. Users can continue to edit the contents of existing packs
   D. The Clone & Customize button will continue to be available

Selected Answer: C

Question #: 18
Topic #: 1
The administrator at Universal Containers has been asked to create an account management dashboard displaying opportunities and activities for each of its top five clients.
Which dashboard feature should the Administrator use to meet this requirement?

1. Dashboard filter
   B. Dynamic dashboard
   C. Joined reports on a dashboard
   D. Matrix reports on a dashboard

Selected Answer: B

Question #: 19
Topic #: 1
Which three password options are available for the administrator to set on content deliveries? (Choose three.)

1. Administrator-provided default password
   B. Password complexity rules
   C. Password protection is required
   D. Password protection is optional and defaults to ON
   E. Password protection is optional and defaults to OFF

Selected Answer: CDE

Question #: 20
Topic #: 1
Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity.
How can automation be used to help meet this requirement?

1. Use an Apex trigger on the Account object that adds the account name to the opportunity name
   B. Write a validation rule that updates the opportunity name with the account name using a cross-object formula
   C. Write a criteria-based workflow rule that updates the opportunity name concatenated with the account name
   D. Use an approval process that routes newly created opportunities to management for data quality review

Selected Answer: C

Question #: 21
Topic #: 1
A user changes roles from an EMEA sales representative to a US sales representative.
How will this impact the ownership-based sharing rules for the user’s records?

1. This will affect the ownership of records for standard objects but NOT custom objects
   B. None of the ownership-based sharing rules are recalculated
   C. All of the ownership-based sharing rules are recalculated
   D. This will only affect ownership-based sharing rules if the user moves up in the role hierarchy

Selected Answer: C

Question #: 22
Topic #: 1
Which two permissions need to be enabled to set up entitlement management, including milestones, entitlement processes, and entitlement templates? (Choose two.)

1. Manage Milestones
   B. Customize Entitlements
   C. Manage Entitlements
   D. Customize Application

Selected Answer: CD

Question #: 23
Topic #: 1
The VP of Marketing is launching campaigns in each region to target accounts that do NOT have open opportunities.
Which reporting solution can an administrator set up to assist with this?

1. Standard filter
   B. Cross filter
   C. Joined report
   D. Reporting snapshot

Selected Answer: B

Question #: 24
Topic #: 1
Universal Containers wants only users from the sales department to have access to price books.
How can an administrator meet this requirement?

1. Create a sharing rule to share all price books to sales users
   B. Manually share each price book to the sales users’ profile
   C. Set the organization-wide default for price book to Use
   D. Clone all custom price books from the standard price book

Selected Answer: B

Question #: 25
Topic #: 1
The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user.
How can an administrator meet this requirement?

1. Create a workflow field update to update the IsClosed field to True if a closed opportunity is modified
   B. Set the Do Not Modify Closed Opportunity permission for all profiles
   C. Set all fields to Read-Only on the standard Closed Opportunity page layout
   D. Create an opportunity validation rule with the formula: PRIORVALUE(IsClosed) = True

Selected Answer: A

Question #: 26
Topic #: 1
Which two statements are true about the creation of entitlement processes? (Choose two.)

1. Entitlements have their own organization-wide default settings
   B. The Manage Entitlements permission must be enabled
   C. Milestones can be created dynamically based on other fields
   D. Entitlement versioning allows changes to existing entitlement processes

Selected Answer: B

Question #: 27
Topic #: 1
The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal
Code for that account.
Which two solutions can meet the requirement? (Choose two.)

1. Use a trigger that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
   B. Use a validation rule to do a VLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces
   C. Use a workflow that populates Billing State/Province based on a custom object that maps postal codes to states/provinces
   D. Use a validation rule to do an HLOOKUP of the Billing Postal Code to a custom object that maps postal codes to states/provinces

Selected Answer: AC

Question #: 28
Topic #: 1
Universal Containers wants to track expense reports and expense line items. Values from expense line item records need to be aggregated and displayed on the expense record.
Which type of relationship should an administrator use to ensure that expense line items can be aggregated?

1. Hierarchical
   B. Master-detail
   C. Lookup
   D. Roll-up summary

Selected Answer: D

Question #: 29
Topic #: 1
The sales manager at Universal Containers would like a dashboard to view each of the sales representative’s opportunities, accounts, and related cases.
What is a recommended solution?

1. Create a dynamic dashboard and ensure the sales manager has the ג€View My Team’s Dashboardג€ permission
   B. Create a dynamic dashboard and add filters for opportunities, accounts, and cases
   C. Create an individual dashboard for each sales representative with opportunity, account, and case components
   D. Create a dashboard and add filters for users, opportunities, accounts, and cases

Selected Answer: B

Question #: 30
Topic #: 1
Universal Containers is implementing a new lead status process and wants to be able to do the following:
✑ Track leads through five different status values.
✑ Run reports showing the duration a lead spends in each status.
✑ Run full Lifetime reports of a lead from creation to conversion.
✑ Prevent leads from skipping a lead status.
How can these requirements be met?

1. Use field history tracking on the lead status field to track the duration of each status. Use validation rules to prevent status skipping.
   B. Use an Apex trigger to populate custom date fields for each status, and use custom formula fields for calculating duration of each status.
   C. Use custom date fields and workflow rules for each status, and use custom formula fields for calculating duration of a status. Use validation rules to prevent status skipping.
   D. Use lead history reporting to track changes in the lead status field, and use custom reporting fields to calculate status duration. Use validation rules to prevent status skipping.

Selected Answer: D