ADM-211: Administration Essentials for Experienced Admin Part 1
QUESTION NO: 1
_________is a procedural scripting language that is written in discrete pieces, uses a syntax that looks like Java and acts like database stored procedures, and arc executed entirely on the
Force.com platform.
A. S-Controls
B. HTML
C. PHP
D. Ajax
E. Apex
Answer: E
Explanation:
QUESTION NO: 2
___________ allow developers to completely replace the standard page layouts within the Sales force UI with completely custom pages.
A. HTML
B. Apex
C. S-Controls
D. Visual force Pages
Answer: D
Explanation:
Explanation/Reference:
Visual force pages can incorporate Apex for advanced business logic functionality.
QUESTION NO: 3
An administrator notices there are too many duplicate records, numerous sharing rules, and a large number of manually shared records. This situation maybe a symptom of…
A. A role hierarchy that has too few roles
B. A sharing model that is too public.
C. A sharing model that is too private.
D. Object permissions on profiles that are too restrictive.
Answer: C
Explanation:
Explanation/Reference:
With a private sharing model, users can’t see if records already exist in the system and create new ones that they can see. Also, IT receives many requests for additional access to users as well as users individually sharing records.
QUESTION NO: 4
An administrator wrote a field update action for a workflow rule on a field that is hidden via Field- Level Security. When the workflow rule triggers, what happens to the data in the hidden field?
A. The field will fail to update and remain in its original state.
B. The field is updated, even though it is hidden.
C. The field will only update if the rule was triggered by a time-based trigger.
D. The field will only update if the user has “Modify All Data” enabled in the profile.
Answer: B
Explanation:
Explanation/Reference:
Workflow rules run whether or not the end user is able to see the field.
QUESTION NO: 5
All of the following tools assist in auditing EXCEPT:
A. Reports
B. Field History
C. Setup Audit Trail
D. Page Layout
E. Dream factory Snapshot
Answer: D
Explanation:
Explanation/Reference:
Page Layout has nothing to do with auditing. However, you can place some history related list on a page layout to display the historical information.
QUESTION NO: 6
As an end user what are two things you can do in content?
A. Read
B. Edit
C. Subscribe
D. Post
Answer: A,C
Explanation:
QUESTION NO: 7
Because Apex runs in a multitenant environment, the Apex runtime engine strictly enforces a number of _____________________ensure that runaway scripts do not monopolize shared resources.
A. Bandwidth limits
B. API limits
C. Data storage limits
D. Governor limits
E. Mayoral limits
Answer: D
Explanation:
Explanation/Reference:
Governor limits help to ensure the stability and performance of each org inside SFDC shared infrastructure.
QUESTION NO: 8
Choose the correct answer:
S-Controls are the__________ (code that can execute) for various__________(objects that fire events)in the system, such as standard or custom buttons, custom links, inline s-controls, and web tabs.
A. Hooks, Targets
B. Targets, Hooks
C. HTML, Snippets
D. Snippets, HTML
Answer: B
Explanation:
QUESTION NO: 9
A company called Universal Containers would like to track bugs within Salesforce. The company needs to track the bug’s severity and type as well as its status and description. Bugs should be related to Cases, but the bug’s owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?
A. Create a section on the case page layout
B. Create a field on cases
C. Create a custom object for bugs and relate it to cases
D. Create a relationship between the standard bug object and the standard case object
Answer: C
Explanation:
Explanation/Reference:
The relationship would be established using a look up to the cases object so that independent ownership can be established. It will also allow the related bugs to be visible as a related list on the cases screen.
QUESTION NO: 10
A company currently uses the standard Sales force product and price hook objects. Is it possible for this company to publish product and price hook information to its corporate Web site so customers in different regions sec the correct product catalog with prices in the local currency?
A. Yes, with the Customer portal.
B. No, it is not possible to present multi currency data.
C. Yes, by building a custom integration following the X-to-Web design pattern.
D. No, it is not possible to present data stored in standard objects other than cases and solutions to a Web site.
Answer: C
Explanation:
Explanation/Reference:
X-to-web enables any standard or custom object to be published into any website.
QUESTION NO: 11 CORRECT TEXT
Define User Adoption
Answer:
User adoption means gaining the trust of users to use the system on a regular basis as intended.
Explanation/Reference:
They will feel that they want to use the system instead of being forced to use it.
QUESTION NO: 12 CORRECT TEXT
Describe Apex
Answer:
1. Apex is a procedural scripting language executed byfoix-e.com.
2. It uses a Java-like syntax, acts like database stored procedures.
3. It runs natively on sales force servers, more powerful and faster than non-server code.
4. It adds business logic to most system events – button clicks, related record updates, s-control displays, data loads
QUESTION NO: 13 CORRECT TEXT
Describe data “scrubbing”:
Answer:
Scrubbing is a process used to help identify dirty data.
Explanation/Reference:
The process removes formatting (like in a phone number) to line up data to check for duplicates or bad data.
QUESTION NO: 14 CORRECT TEXT
Describe how administrators can examine what configuration changes have been made:
Answer:
1. Through the audit trail (at Setup | Security Controls).
2. It will show the 20 most; recent setup changes, you can download a complete history for the last
180 days
3. There are over three dozen items tracked (see “Monitoring Setup Changes” in help)
4. Alternatively, you might use Dream factory’s Snapshot or other Metadata API-based tools.
QUESTION NO: 15 CORRECT TEXT
Describe how you can use Excel Connector in conjunction with custom reports to get the data you want?
Answer:
1. Run the report from Excel using Connect for Office, then
2. Use the Excel Connector to manipulate and update data
QUESTION NO: 16 CORRECT TEXT
Describe some features within web services.
Answer:
l- 30+ operations (methods) supported
2. Numerous entities (objects) supported
3- SOQL (S force Object Query Language)
4. SOSL (S force Object Search Language)
QUESTION NO: 17 CORRECT TEXT
Describe some feedback mechanisms that can help drive “relentless incrementalism”:
Answer:
1. Send out user surveys
2. Use blind surveys
3. Create a user group or committee
4. Tap into exec committees for recommendations
5. Use face-to-face interviews
6. Use Sales force (Ideas, Pollster, Click Tools).
QUESTION NO: 18 CORRECT TEXT
Describe some results of a sharing model that is too public.
Answer:
There is a lot of dirty data. Data can easily be stolen.
QUESTION NO: 19 CORRECT TEXT
Describe some techniques for motivating users:
Answer:
1. Gel executive sponsorship (including having them use it in meetings)
2. Win over sales personnel
3. Identify power users and evangelists
4. Create motivations everywhere, both inside and outside the system
5. Use both marketing messages and the app itself as drivers
QUESTION NO: 20 CORRECT TEXT
Describe some techniques for winning over sales teams?
Answer:
1.Know the audience and realize that the driver for sales users is making their numbers
2. Ask to sec planners, notes, etc, and notice what is different between high and low performers
3. Examine what they want to track
4. Encourage a vision of the left hand knowing what the right is doing
5. First step is usually to make information tracking easy by consolidating all in one place
QUESTION NO: 21 CORRECT TEXT
Describe some ways you can proactively make sure quality data is entered into the system.
Answer:
1. Enforce Validation rules
2. Use custom lookup fields, workflow field updates, record types and page layouts to streamline data entry
3. Build reports that monitor data entry
QUESTION NO: 22 CORRECT TEXT
Describe the best way to manage Lockout Periods for maintenance?
Answer:
1. Create a profile that restricts the login hours for all users out during the maintenance session.
2. Then use Data Loader to switch everyone back when done.
QUESTION NO: 23
S-Controls are only triggered through the user interface.
A. True
B. False
Answer: A
Explanation:
QUESTION NO: 24 CORRECT TEXT
Describe the difference between a lookup and a master-detail relationship?
Answer:
Lookup: Creates a relationship that links this object to another object. The relationship field allows users to click on a lookup icon to select a value from a popup list. The other object is the source of the values in the list Master-detail: Creates a special type of parent-child relationship between this object (the child, or “detail”) and another object (the parent, or “master”).
QUESTION NO: 25 CORRECT TEXT
Describe the difference between an email template and a mail merge template:
Answer:
Mail Merge – done in outside application, paper-driven
Email Template- sent from the application via email
QUESTION NO: 26 CORRECT TEXT
Describe the differences between Case and an If function?
Answer:
Case Checks a given expression against a series of values. If the expression is equal to a value, return the corresponding result. If it is not equal to any values, it returns the else _result
IF Determines if expressions are true or false.
Returns a given value if true and another value if false
QUESTION NO: 27 CORRECT TEXT
Describe the differences between Visual force and s-controls?
Answer:
S-Controls:
1. Written in Ajax and run on the client
2. Hard-coded – can’t reuse
3. Logic and presentation mixed
Visual Force:
1. Written in HTML& Apex, run on the server
2. Component model – can reuse code
3. Logic and presentation separated
QUESTION NO: 28 CORRECT TEXT
Describe the properties and considerations for Master Detail Relationship records/fields.
Answer:
The relationship field is required on all detail records.
Once the value of the relationship field has been saved, it cannot be changed.
The ownership and sharing of a detail record are determined by the master record.
When a user deletes the master record, all detail records are deleted.
You can create rollup summary fields on the master record to summarize the detail records.
QUESTION NO: 29 CORRECT TEXT
Describe the some symptoms of a sharing model that is too private.
Answer:
1. Lots of duplicate records
2. Users consistently have to manually share records
3. There are a large number of sharing rules
4. Admins have lots of requests for more record access
QUESTION NO: 30 CORRECT TEXT
Describe the use cases for Delegated Administration
Answer:
Create /edit users and reset passwords
Create default sales teams
Create personal groups for users
Assign users to specified profiles
Login as a user who has granted login access
Manage custom objects
They help to assign routine admin tasks to others
Take the weight off of other Application
QUESTION NO: 31 CORRECT TEXT
Describe what Delegated Administrators CAN do:
Answer:
1. Create and edit users
2. Reset passwords
3. Create default sales teams
4. Create personal groups for users
5. Assign users to profiles
6. Login as a user who has granted login access
QUESTION NO: 32 CORRECT TEXT
Describe what Delegated Administrators CANT do:
Answer:
1. Create new profiles
2. Add fields
QUESTION NO: 33
A developer wants to create a mashup to display a contact’s location using Google Maps. Which of the following is not a necessary step in developing this mashup?
A. Deciding on the parameters needed for submission.
B. Creating an S-control to pass the URL to Google Maps.
C. Creating a URL with merge fields to pass to Google Maps.
D. Coding the HTML/JavaScript in an S-control to retrieve the results.
Answer: D
Explanation:
QUESTION NO: 34 CORRECT TEXT
Explain the 4 primary steps in the typical dedupe process
Answer:
1. Establish what qualifies as a duplicate.
2. Find a common identifier.
3. Determine which other fields and methods can be used to de-dupe.
4. Merge the losing records into the winning record.
QUESTION NO: 35
Find the correct sequence of definitions:
1. Data migration
2. Data management
3. Data enrichment
4. Data cleansing
5. Data de-duplication
A. Creating format consistency, remove bad data, consolidating sources
B. process of transferring data from one repository to another
C. identifying and merging duplicate records
D. systematic collection, organization, and analysis of data
E. improving existing data by linking additional data sources
F. 1B, 2D, 3E, 4A, 5C
G. 1C, 2D, 3E, 4B, 5A
H. 1A, 2D, 3E, 4C, 5B
I. 1B, 2D, 3C, 4A, 5E
J. 1B, 2C, 3D, 4A, 5E
Answer: A
Explanation:
QUESTION NO: 36 CORRECT TEXT
How can you create a separate dashboard for each user and have it only visible to that user?
Answer:
Clone the dashboard and put it in a separate folder that is only accessible to that user.
QUESTION NO: 37 CORRECT TEXT
How can you measure adoption beyond the number of logins?
Answer:
1. Track how often users are using new features after training sessions.
2. Run spot checks on data, track usage with regards to the financial calendar (last minute entries versus consistent usage).
3. Track training sessions in SFDC.
QUESTION NO: 38 CORRECT TEXT
How can you take away a user’s ability to run reports while allowing them to view dashboards?
Answer:
Remove the “Run Reports” and “Create and Customize Reports” profile permissions. This will still allow the user to view dashboards.
QUESTION NO: 39
How do admins enable users to view tags?
Select all that apply:
A. Enable Private Tags
B. Enable Public Tags
C. Add Tags to page layouts
D. All of the above
Answer: D
Explanation:
Explanation/Reference: Click Your Name | Setup | Customize | Tags| Tag Settings.
Select Enable Personal Tags and Enable Public Tags to allow users to add personal and public tags to records. Deselect both options to disable tags.
Specify which objects and page layouts should display tags in a lag section at the top of record detail pages. The tag section IS the only way that a user can add tags to a record.
For example, if you only select account page layouts, users in your organization can only tag account records. Additionally,
If you only select account page layouts for personal tags and not public tags, users can only tag account records with personal tags.
QUESTION NO: 40 CORRECT TEXT
How do the Excel connector and SFDC reports differ in their support for filter criteria?
Answer:
Excel Connector: Query is one object per query, using the API.
Reports: offer multiple objects, and/or criteria
