PMP Topic 9
Question #: 801
Topic #: 1
A project manager is replacing the knowledge-sharing platform of a project with a new web-based solution, ensuring that the system is aligned with a significant change in the organization’s structure. The project charter was approved and the team is working on the detailed planning. The project management office (PMO) has provided detailed templates for all new projects to follow.
Which strategy should the project manager adopt for the project?
A. Align the project schedule with the PMO’s change control process in collaboration with the PMO manager.
B. Develop a training and communications schedule with sufficient lead time in collaboration with the change agents.
C. Develop a communications management plan aligned with the new organizational structure in collaboration with the project sponsor.
D. Align the project schedule with the IT change control processes and tools in collaboration with the release manager.
Selected Answer: C
Question #: 802
Topic #: 1
A project manager was just assigned to a project as the leader of an experienced agile team. How should the project manager influence the team to accomplish the project objectives?
A. Assert judgment over the team.
B. Increase the amount of subject matter experts (SMEs) to get better results.
C. Use a plan-driven approach in order to demonstrate control over the project.
D. Express trust in the team’s ability to fulfill the necessary deliverables.
Selected Answer: D
Question #: 803
Topic #: 1
A team member has encountered a technical issue, similar to the one faced in a successfully closed project. However, the team member did not know about the previous project and would like to resolve the issue on their own.
What should the project manager do?
A. Reach out to the project manager of the previous project for assistance.
B. Allow the team member to work through the issue as a training opportunity.
C. Improve the risk management strategy and risk monitoring.
D. Share the lessons learned from the previous project with the team member.
Selected Answer: D
Question #: 804
Topic #: 1
A project manager has recently been assigned to an agile project and discovers that a contractor for the project does not have any experience with agile. What should the project manager do?
A. Ask the project sponsor to replace the contractor since they do not have agile experience
B. Issue a formal notice to the contractor to obtain an agile certification.
C. Instruct the contractor to receive agile training since the project has already started.
D. Consult the project team to understand the extent of the training needs for the contractor.
Selected Answer: D
Question #: 805
Topic #: 1
During the development of a new project’s definition, the project manager identifies that a similar project has recently been completed. What should the project manager do first?
A. Arrange a knowledge-sharing session.
B. Use the project management plan from the previous project.
C. Review the lessons learned from the previous project.
D. Review the issue log from the previous project.
Selected Answer: C
Question #: 806
Topic #: 1
A project manager writes to the receiving organization to inform them that all acceptance activities are completed with success and it’s time to initiate handover. The receiving manager replies that the team will not be ready for the handover procedure for another two weeks.
What should the project manager do?
A. Issue an internal change request to secure the resources for an additional two weeks.
B. Request that the receiving manager issue a change request to prolong the project by two weeks.
C. Inform the project sponsor of the two-week delay and replan activities to minimize delays.
D. Deliver to the receiving manager on time, who can then make a knowledge transfer to their team.
Selected Answer: C
Question #: 807
Topic #: 1
A project manager is working on a hybrid project that has been in progress for the last nine months. Some project stakeholders are becoming frustrated because they do not see the value added by the project.
What should the project manager do to demonstrate the project value?
A. Invite the stakeholders to the next sprint review meeting and review the completed work.
B. Produce an extensive report highlighting the project’s accomplishments.
C. Ensure that stakeholders are aware of the current process challenges on the project retrospective.
D. Add resources to the project so all of the iterations will be completed earlier.
Selected Answer: A
Question #: 808
Topic #: 1
A project sponsor receives project information and updates in a timely manner, but the sponsor is concerned because key information is missing in the reports. What should the project manager do?
A. Confirm that the project information is understood and feedback is received.
B. Determine communication methods, frequency, and level of detail.
C. Review the communication needs of key stakeholders.
D. Provide all project information to the stakeholder.
Selected Answer: C
Question #: 809
Topic #: 1
A project manager is assigned to a parachute development project. Two of the key project resources have a disagreement regarding a requirement.
What should the project manager do?
A. Refer to the ground rules that were set at the beginning of the project to help resolve the conflict.
B. Reassign both of the resources to a different project to avoid conflict.
C. Consider recommendations from a resource who has more experience with this situation.
D. Define an action plan based on the project manager’s experience.
Selected Answer: A
Question #: 810
Topic #: 1
During the execution phase, the project manager discovered that the deliverables are not meeting the quality specifications requested by the main stakeholder. This has caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being rejected during the next iteration?
A. Submit a change request to prioritize resolutions for the quality issue to minimize the impact on the rest of the deliverables.
B. Reinforce the definition of done (DoD) during sprint planning so that the team has a common understanding of expectations.
C. Create a dedicated sprint to complete all of the pending specifications from previous sprints.
D. Assure that the product backlog is properly prioritized to avoid dependencies that cause rejection.
Selected Answer: A
Question #: 811
Topic #: 1
A project manager is managing a hybrid project. There is software in place to access the repository of project artifacts. However, a few stakeholders are reporting that they are unable to find the latest project schedule.
What should the project manager do?
A. Advise the project management office (PMO) that there is a resource gap for sharing project artifacts effectively.
B. Make sure all stakeholders have access to the system and know where to find project artifacts.
C. Escalate the issue to the steering committee and ask them to deal with the stakeholders’ lack of training.
D. Send the project schedule via email to the stakeholders who need that information.
Selected Answer: B
Question #: 812
Topic #: 1
A project’s planning phase has just been completed and was defined by team members in remote sessions. The day after the kick-off meeting, which was held at the client facilities, team member A asked the project manager to be moved to another project because they were uncomfortable around team member B.
What should the project manager do to deal with this situation? (Choose two.)
A. Speak with both members to try to resolve the situation.
B. Transfer team member A to another project.
C. Clarify the inclusive practices for project team members.
D. Escalate the situation to the project sponsor.
E. Transfer team member B to another project.
Selected Answer: AC
Question #: 813
Topic #: 1
A project team member identified a defect in the initial solution design for a project. The stakeholders are not sure whether to deploy the system or not.
What should the project manager do?
A. Propose a solution redesign for the project.
B. Revise the project’s quality control measurements.
C. Perform risk analysis against the issue.
D. Develop a mitigation based on the solution design.
Selected Answer: C
Question #: 814
Topic #: 1
A project manager has experience working with a specific provider that has been requested for an upcoming project. This provider often fails to meet deliverable dates; however it is the only company with the specific experience required for the project.
What should the project manager do during the planning phase?
A. Encourage the provider to work overtime with no additional costs to the project.
B. Hire resources to obtain knowledge about the provider’s specific capabilities.
C. Add penalty clauses to the contract and update the risk register.
D. Contract another provider with less experience and give them a chance to provide the deliverables.
Selected Answer: C
Question #: 815
Topic #: 1
In a standup meeting, a team member has been providing the same update for five consecutive days. The task, which is on the critical path, is now at risk for delaying the schedule.
What should the project manager do?
A. Keep the project sponsor informed about the delay.
B. Reassign the task to another member of the team.
C. Support the team member by providing one more resource to complete the task immediately.
D. Ask the team member if there is an impediment, and help to remove the blockers.
Selected Answer: D
Question #: 816
Topic #: 1
Two team members have had professional differences during the execution of a project, a situation that has impacted the performance of both members. Neither of them has wanted to talk to resolve their differences, even though the project manager has insisted on it.
What technique should the project manager utilize next?
A. Compromising
B. Negotiating
C. Smoothing
D. Forcing
Selected Answer: D
Question #: 817
Topic #: 1
A business analyst on the project meets the customer in the elevator and says that due to constant changes in requirements, the development of the product will take more time than expected. What should the project manager do?
A. Submit a change request to the change control board (CCB) in order to reflect the new requirements and longer timeline of the project.
B. Point out to the project team and the customer that all information concerning the timeline of the project should be communicated by the project manager.
C. Refer to the resource management plan to find out if more business analysts may be assigned to process the requirements changes.
D. Explain that distribution of important news can only be done using traceable communication methods.
Selected Answer: D
Question #: 818
Topic #: 1
A project team has run into an issue with a vendor who is known for a lack of quality. The project manager must ensure that the quality problem is addressed appropriately.
What should the project manager do to start the issue resolution process?
A. Meet with the vendor and request corrective actions.
B. Engage the test team to improve the quality.
C. Review the risk register and follow the response strategy.
D. Update the risk register and document any corrective actions.
Selected Answer: A
Question #: 819
Topic #: 1
The customer is reviewing the new reporting system and informs the project manager that one of the components in the printing module is not complete.
The project manager reviews the work breakdown structure (WBS) and confirms that the component is included.
What does the project manager need to do first?
A. Ask the project team to conduct a quality audit of the printing module components.
B. Meet with the project team to understand the issue and define actions.
C. Escalate this issue to the project sponsor immediately.
D. Raise a change request to immediately implement the printing module component.
Selected Answer: B
Question #: 820
Topic #: 1
After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal inform about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review.
What should the project manager do to prevent this frustration going forward?
A. Request the human resource (HR) department to provide the key performance indicators (KPIs) that were defined for this project.
B. Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.
C. Set team performance goals and explain how the team receives the same performance scores.
D. Provide the team member with velocity tracking tools and explain how the team member can see and track performance.
Selected Answer: B
Question #: 821
Topic #: 1
A project manager is managing a project aimed at providing incremental deliveries to the market every three months. The team has been assigned, and the product backlog was created and prioritized by the product owner. After four iterations, the product owner escalates complaints to the CEO because the product does not meet the product owner’s expectations.
What should the project manager have done to prevent this situation from happening?
A. Reviewed the organizational process assets (OPAs) and lessons learned from similar projects
B. Performed risk management analysis during daily scrums
C. Performed backlog grooming to ensure that acceptance criteria were being met
D. Implemented sprint reviews with the product owner and retrospectives with the team to minimize gaps
Selected Answer: D
Question #: 822
Topic #: 1
In a project that will deliver a new product using new technology, the project team frequently discusses difficulties that may arise and possible strategies to address them. One team member sets up a meeting with the project manager to discuss their list of challenges and presents an extensive list of items that require continuous attention.
How should the project manager use this event to maximize the benefits to the stakeholders?
A. Validate the list of challenges and act on the valid items according to the priority indicated.
B. Document the findings and update and redistribute the communications management plan.
C. Invite the team member to participate in the risk register and review the evaluation frequently.
D. Present the list of challenges to the steering committee to gain buy-in before starting the activities.
Selected Answer: A
Question #: 823
Topic #: 1
A project manager is leading a project that is in the execution phase. During a team meeting, the project manager realizes that there are two team members who lack the technical skills required for some of the upcoming tasks.
What should the servant leader project manager do next?
A. Recommend to the team members to upskill themselves on the requirements for the project.
B. Discuss with the human resource (HR) manager about the possibility of changing team members.
C. Explore a training program that is within the project budget for the team members.
D. Inform the sponsor about a possible delay due to the lack of skills in the team.
Selected Answer: A
Question #: 824
Topic #: 1
A team has been working for two months and has consistently missed planned user stories. How should the project manager address this issue?
A. Ensure the sprint size is appropriate for the iteration duration.
B. Engage is recruiting a highly skilled resource to reinforce the skills.
C. Promote changing the iteration duration in order to commit as planned.
D. Consider using a reward system to encourage timely delivery.
Selected Answer: A
Question #: 825
Topic #: 1
An agile project is running its fifth iteration out of 10. After the last retrospective, the team members realize that they had to work extra hours to deliver the committed work.
What should the project manager do?
A. Ask the team to have a lower commitment for the next iteration.
B. Implement a checkpoint in the iteration to verify if the team is on track.
C. Ask for additional team members to maintain the velocity.
D. Conduct a focused retrospective to help the team to discover the root cause.
Selected Answer: D
Question #: 826
Topic #: 1
A project manager is assigned to lead an enterprise transformation to address change and value delivery at the organizational level. The project manager is working with the team to deliver incremental changes.
What should the project manager do to ensure the success of this endeavor at both the team and organizational levels?
A. Get buy-in from senior management to enforce adoption of the organizational enterprise transformation.
B. Analyze the impact of changes and risk associated with deliveries on a continuous basis.
C. Involve governance on establishing trust and transparency to aid the transformation journey.
D. Coordinate with the functional managers and get their buy-in as early as possible to avoid resistance.
Selected Answer: C
Question #: 827
Topic #: 1
Having managed a similar project while working with previous stakeholders, a project team decided to use the same report format they used in the earlier project. However, stakeholders new to the project are not fully comprehending the status of the project based on the reports that are being circulated.
How should the project manager address this concern moving forward?
A. Add the issue to the issue log and determine the corrective action.
B. Create a fishbone diagram to determine the root cause for the misunderstanding.
C. Employ Monitor Communications techniques, which may eventually trigger changes to the communications management plan.
D. Share the communications management plan and remind all stakeholders of the agreed-upon reporting templates.
Selected Answer: C
Question #: 828
Topic #: 1
A project is behind schedule and over budget, resulting in a problem for the next deliverable. The project manager informs the stakeholders, who are very concerned about the project.
What should the project manager do to alleviate the stakeholders’ concerns?
A. Schedule a kick-off session to explain the problems of the project and gain approval and support.
B. Demonstrate the performance indexes and recommend corrective actions to the stakeholders.
C. Send communications for clarification so there is a full understanding about the situation.
D. Speak with the sponsor and explain the situation so that the sponsor can explain it to the stakeholders.
Selected Answer: C
Question #: 829
Topic #: 1
A project manager for an agile project wants to have a highly engaged team. How should the project manager achieve this objective?
A. Encourage continuous rotation of roles among team members to keep people motivated throughout project delivery.
B. Be clear with directions and assignments so people stay focused and engaged with their work.
C. Design a reward system to get people motivated by recognizing significant individual contributions from the last sprint.
D. Promote an environment where everybody knows what their contribution means to the project as a whole.
Selected Answer: D
Question #: 830
Topic #: 1
A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time.
What should the project manager do next?
A. Meet with the team member and work on a development plan for them to avoid missed deliverables in the future.
B. Hold a team meeting to discuss team member commitments and communications.
C. Record the issue, then refocus the team’s efforts on delivering the next set of deliverables.
D. Give the team member a formal warning for the negative impact due to failure to deliver and not meet deadlines.
Selected Answer: C
Question #: 831
Topic #: 1
In an ongoing project, the customer, who has been the main contact for the project, informs the project manager that they will be introducing a new contact person due to their busy schedule. Moving forward, the new contact will also be making key decisions.
What should the project manager do next?
A. Update the stakeholder register with the new contact’s details.
B. Inform the project team of the new point of contact.
C. Update the communications management plan.
D. Request a meeting with the customer and the new contact.
Selected Answer: D
Question #: 832
Topic #: 1
Most of the work packages for a project are subcontracted. In the middle of execution, the project manager is informed that a new contract manager will take the position in one-week.
What should the project manager do next?
A. Analyze and document the interests of the new contract manager and select a strategy to manage the relationship.
B. Update the communications management plan with the new contract manager’s information.
C. Reschedule the next progress meeting to introduce the new contract manager to the project team.
D. Consult the project management plan and prepare a full set of documents for the new contract manager.
Selected Answer: A
Question #: 833
Topic #: 1
During the early phases of a project, mitigation actions were not executed in a timely manner; therefore, the project schedule was impacted. Several project stakeholders are now frustrated with the delays.
What should the project manager have done to manage the issue?
A. Identified and reported the issue
B. Monitored and controlled the issue
C. Identified the appropriate response and had it implemented
D. Communicated any identified action to impacted stakeholders
Selected Answer: B
Question #: 834
Topic #: 1
A member of the board of directors has asked the project manager for the estimated cost of the minimum viable product (MVP). The estimated cost is needed in order to get formal approval for this project.
How should the project manager report this cost?
A. Calculate the budget at completion (BAC) based on the completed and planned features.
B. Determine the control accounts and use a top-bottom estimate.
C. Estimate user story points and forecast a budget for that deliverable.
D. Consider the cost performance index (CPI) based on earned value (EV) divided by costs.
Selected Answer: A
Question #: 835
Topic #: 1
Since the beginning of a project, the product owner keeps asking during ceremonies about the budget spent for each product iteration. The product owner seems much more interested in the cost rather than the product itself.
What should the project manager have done earlier to change the product owner’s behavior?
A. Worked on different approaches of estimating to give confidence of the cost spent in each product increment
B. Worked on a fixed-price contract to switch the product owner’s attention to value instead of money
C. Worked on a communications management plan with reports of budget spent in each iteration versus planned to avoid these discussions during ceremonies
D. Worked with the product owner to clarify their role in an agile project and the scope of the agile ceremonies
Selected Answer: D
Question #: 836
Topic #: 1
A project manager is working with an agile team to enhance a product. Due to a tight deadline, the team is trying to crash the schedule by engaging multiple resources to work on the project simultaneously. However, the technical environment is configured to allow only one resource to work on a feature at a time.
The team plans to upgrade the technical environment but is unable to agree on a way forward.
What should the project manager do first?
A. Add this conflict to the agenda for discussion at the next daily standup meeting.
B. Conduct a consensus-building session to decide how to approach the next set of work.
C. Conduct a planning session to decide how to approach the next set of work.
D. Escalate the issue to the product owner for resolution.
Selected Answer: B
Question #: 837
Topic #: 1
One of the modules delivered by the project failed during user acceptance testing (UAT). The project manager realizes that the component that failed the functional tests was created by another team and a different functionality was approved by the business manager.
What should the project manager do?
A. Review the integrated change control process with all the stakeholders.
B. Escalate the misalignment to the project management office (PMO) and the functional manager’s director.
C. Ask the project management office (PMO) to recover the cost of fixing it from the other team’s budget.
D. Request dedicated business resources to support functional testing.
Selected Answer: B
Question #: 838
Topic #: 1
A project manager must manage a virtual application control software team that is culturally and geographically diverse. The project manager wants to promote open collaboration in a real-time manner.
What should the project manager do?
A. Provide a software for instant messaging.
B. Promote the use of remote site syndication.
C. Facilitate regular conference calls.
D. Document all information on the team wiki.
Selected Answer: C
Question #: 839
Topic #: 1
A new project team has formed, and the project manager notices that some of the team members do not feel comfortable being part of the project team. As a result, members of the team are working individually and not as a team.
What should the project manager do to resolve this?
A. Facilitate a team building meeting to help this issue.
B. Allow the team members to remain in their former individual roles.
C. Directly guide the team members on how to perform their tasks.
D. Wait until some iterations are completed to intervene.
Selected Answer: A
Question #: 840
Topic #: 1
A senior management team member contacts an agile project lead and mentions that certain features the senior manager thought would be in the current release were not included. What should the agile project lead do?
A. Send the product roadmap to the senior manager.
B. Assure the senior manager that these features will be queued up in the next sprint.
C. Invite the senior manager to the next planning meeting.
D. Meet with the team to understand why the senior manager’s features were not included.
Selected Answer: A
Question #: 841
Topic #: 1
An agile team is working on a two-week sprint to deliver business value. About one week after the sprint starts, the product owner realizes that a regulatory compliance requirement was missed. The product owner reminds the team that this requirement must be completed in the current sprint or the organization will face a penalty.
What should the project manager do to mitigate this risk?
A. Review the issue with the project sponsor and ask for more time to complete this requirement.
B. Complete an impact analysis as the scope of the sprint backlog cannot be changed after the sprint has started.
C. Include the compliance user story in the next sprint as the team is fully occupied with the current sprint.
D. Request the team to add the user story to the current sprint and let them work on it.
Selected Answer: B
Question #: 842
Topic #: 1
A project manager is in a team meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change. What should the project manager do?
A. Follow the stakeholder engagement plan.
B. Review the stakeholder map along with the organizational chart and delegate the most senior person to make the decision.
C. Schedule a project decision meeting with all stakeholders to discuss the decision.
D. Make the decision on behalf of the organization.
Selected Answer: C
Question #: 843
Topic #: 1
A pharmacy needs to launch a medication delivery service. An interdisciplinary team was created in order to have the service ready in one-month when it usually takes five months to complete.
What should the project manager do?
A. Register a risk and define a contingency plan.
B. Review and reduce the project backlog.
C. Assist the team in proposing a minimum viable product (MVP).
D. Ask to increase the capacity of the team.
Selected Answer: C
Question #: 844
Topic #: 1
A software company office will be shut down for repairs, and a project team will be required to work remotely. A few team members have never worked this way and are apprehensive of how they will be able to consistently deliver their work products.
What should the project manager do to ensure that the team continues to perform while working remotely?
A. Request funding from management to enable all team members to work from an alternative workspace.
B. Reach out to the resource managers for alternative team members who have experience working remotely.
C. Identify areas of training for the team to be able to use remote tools for team collaboration.
D. Reduce the scope of the project to compensate for productivity during remote working conditions.
Selected Answer: C
Question #: 845
Topic #: 1
A project team has been formed, and the tasks have been assigned to each team member. All team members have agreed to follow a hybrid project approach.
What should the project manager do to ensure the team performs as an organized unit?
A. Call a team meeting to discuss team members’ strengths and weaknesses.
B. Advise the team to adjust their work habits and behaviors to allow for better conflict resolution.
C. Establish rules and regulations for team members with consequences if the goals are not reached.
D. Establish team behavior and develop an understanding of how to work together.
Selected Answer: D
Question #: 846
Topic #: 1
A project manager is launching an agile project with team members located in multiple countries. In order to connect the team and improve the overall productivity, what should the project manager do?
A. Consider bringing the team members together periodically to work on critical tasks and bond together.
B. Schedule a different meeting with each of the regions, being the primary point of contact for all team members worldwide.
C. Schedule weekly meetings with a key contact for each region who will be responsible for disseminating information back to the team.
D. Keep all meetings at the same time, using the time zone for the company’s headquarters as a reference.
Selected Answer: A
Question #: 847
Topic #: 1
A project manager has been working with the same group of stakeholders for 3 years using a predictive approach. The stakeholders have invested in many projects and are familiar with the approach. Recently, the organization has strongly encouraged all project managers to adopt an agile approach. This was announced 2 weeks before the project manager planned to kick off a large, complex project with the same group of stakeholders.
What should the project manager do?
A. Continue to use the predictive approach in the new project since it is the approach the stakeholders are familiar with using.
B. Share the pros and cons of adopting an agile approach for the new project only with the team and ask them to decide which approach to use.
C. Use the agile approach in the new project and schedule agile training for those stakeholders who are new to this approach.
D. Share and discuss the pros and cons of adopting agile with the stakeholders and choose the approach they prefer for the new project.
Selected Answer: C
Question #: 848
Topic #: 1
A project manager is managing a hybrid project. A stakeholder has directly contacted a team member and has requested a change. Due to the request, the team member was distracted from their work, which caused a loss in productivity
What should the team member do?
A. Inform the scrum master so that the change can be discussed directly with the stakeholder.
B. Inform the scrum master regarding the stakeholder’s request for a change and the impact this has had on productivity
C. Inform the stakeholder that the correct procedure for new requirements is to provide it directly to the project manager.
D. Inform the stakeholder that the correct procedure for new requirements is to provide it directly to the change control board (CCB).
Selected Answer: B
Question #: 849
Topic #: 1
A bank has decided to initiate a project to transition from serving small businesses and entrepreneurs to mid- and large-scale businesses. The country’s economy is struggling, and some stakeholders cannot agree on this transformation need.
What should the project manager do?
A. Escalate the issue to the sponsor and ask for stakeholder engagement.
B. Review the project business case and update it periodically.
C. Implement a communications management plan.
D. Plan for strategic program management.
Selected Answer: C
Question #: 850
Topic #: 1
The project team is planning a schedule with limited information. The team is having issues identifying the detailed tasks and estimating task duration.
Which three techniques should the project manager use? (Choose three.)
A. Gantt chart that includes milestones and deadlines
B. Rolling wave planning and an adaptive approach
C. Relative estimation to determine the task or deliverable sizes
D. Iterations and reviews to continuously keep adapting the plan
E. Bottom-up estimating based on a work breakdown structure (WBS)
Selected Answer: BCD
Question #: 851
Topic #: 1
During project execution, the project manager observes lower velocity and a high volume of tasks in the testing queue. The project is using a hybrid approach and there are only a few sprints remaining.
What should the project manager do?
A. Provide testing training to all the project team members.
B. Add a new resource with testing skills to the team.
C. Work with the team to understand and solve the issues.
D. Increase the sprint duration so the testing can be completed.
Selected Answer: C
Question #: 852
Topic #: 1
While creating the work breakdown structure (WBS) with the team, the project manager highlights that the customer requested a proof of concept and will only continue the project based on the results of the proof of concept. A key team member insists that since this customer has a history of requesting proof of concepts and continuing with the projects, the team needs to plan for the whole project, not just the proof of concept.
What should the project manager do?
A. Instruct the team member to continue with the current work.
B. Evaluate the scope of work as described in the project charter.
C. Implement the 100% rule for creating the WBS.
D. Validate with the team member, and create a WBS for the entire project.
Selected Answer: B
Question #: 853
Topic #: 1
A project is nearing completion. The contingency time has been consumed. To ensure that the final deliverables are achieved on time and within budget, the project manager has asked the team to follow a rigorous process. This is causing some resistance among the team members.
What should the project manager do to address the growing resistance?
A. Describe to the team members how specific tools and techniques can be used to finish on time.
B. Convince team members to use a specific methodology to complete the project on time.
C. Crash the project schedule and ask project team members to work overtime to meet the new timeline.
D. Motivate project team members by offering incentives to complete the project on time.
Selected Answer: A
Question #: 854
Topic #: 1
During project completion, a project manager receives a request from the customer for a reduced cost of goods. The customer’s request will affect the sales department’s budget and forecast.
In order to reach a consensus and have a successful project completion, what should the project manager do first?
A. Initiate a change request to accommodate the revised cost of goods.
B. Identify and satisfy both parties’ underlying wants.
C. Analyze the bounds of the negotiation for agreement with both parties.
D. Comply with the customer’s request to achieve the project mandate.
Selected Answer: B
Question #: 855
Topic #: 1
A customer calls the project manager to express concern about a project team member who has been making changes within the live environment without approval. The team member mentioned that the customer called and asked them to make the changes.
What should the project manager do next?
A. Organize a meeting to mediate the relationship between the customer and the team member to ensure no feelings are hurt.
B. Explain to the customer that the team member was just trying to help and the changes can be reverted if necessary.
C. Ask the customer to email all requests directly to you and you will ensure they are actioned by the correct team member.
D. Reinforce the value of documenting and approving all change requests and ask the customer to issue these through the agreed channels.
Selected Answer: D
Question #: 856
Topic #: 1
A project manager is leading a project when a major crisis suddenly causes an economic downturn, which may threaten the project outcome. What should the project manager do?
A. Update the project charter and benefits management plan with the current realities.
B. Create a proposal suggesting that the project sponsor terminate the project.
C. Reallocate some project resources to other assignments in the organization.
D. Document the new risks in the project benefits management plan and risk management plan.
Selected Answer: D
Question #: 857
Topic #: 1
A project manager is preparing to start a new project in which the team members are distributed geographically across different countries. The project manager is using the communications management plan to engage the team members and find a communication method that suits everyone.
How should the project manager continually evaluate the effectiveness of the virtual team’s engagement?
A. Hold meetings in accordance with the team members’ preferences and availability.
B. Collect feedback from the team to discuss alternatives to enhance the communication.
C. Conduct individual meetings to create a trusting environment with team members.
D. Establish periodic face-to-face meetings and address the communication topic.
Selected Answer: B
Question #: 858
Topic #: 1
A project manager had to schedule additional planning sessions to add requirements from an international stakeholder. The stakeholder expressed concern about the product not meeting the client’s needs.
Which factor should the project manager have considered when developing the product?
A. Responsibility matrix
B. Stakeholder’s location
C. Availability of resources
D. Stakeholder’s needs
Selected Answer: D
Question #: 859
Topic #: 1
A consultancy firm is finally selected and contracted for a project following an extensive and competitive procurement process. A few months into project execution, the client asks the project manager why the consultant is contracted for only 18 months instead of the full 32-month-long project. The project manager will need to carry out an unplanned second bidding process to ensure services are in place until the end of the project.
What should the project manager have done to prevent this?
A. Developed a detailed, phased procurement management plan including all activities required and had the client approve it.
B. Included the client in all negotiation phases with the consultancy to obtain their advanced approval before signing the contract.
C. Agreed beforehand with the client on the frequency of reporting on the status of the procurement activities within the project.
D. Prepared and negotiated a second contract with the consultancy firm for the remaining 14 months after the first contract signature.
Selected Answer: A
Question #: 860
Topic #: 1
A project team is prioritizing the creation of project artifacts and enforcing it rigidly, while they face issues with delays in deliverables. How should the project manager respond?
A. Advise the team that solely focusing on artifacts will not produce successful project deliverables.
B. Implement stricter controls so that project artifact creation is given the utmost importance.
C. Recognize the team’s efforts for documenting artifacts and motivate them with an incentive mechanism.
D. Facilitate the implementation of an automated tool for the team to manage project artifacts.
Selected Answer: A
Question #: 861
Topic #: 1
A project manager was recently assigned to a banking IT project. The project team has been developing products using a predictive approach for more than 10 years, but management wants the team to change to an agile approach. The project manager met with the team to introduce the agile approach. Most of the team members complained about changing approaches because the performance of this team has always been above average among the IT teams in the bank.
Which two actions should the project manager take? (Choose two)
A. Interview the most resistant team members to persuade them to try to accept an agile approach.
B. Conduct training sessions with the team so that the team can understand what the agile approach and mindset are.
C. Brainstorm with the team to understand the specifics of the team’s project and to identity possible alternative approaches for the team.
D. Ask the team to identify the product backlog and create a kanban board for the team to manage and follow the approach.
E. Meet with management to explain the team’s resistance to the agile approach and request that they formally ask the team to implement agile.
Selected Answer: BC
Question #: 862
Topic #: 1
An agile project has a broad set of product features intended for different user profiles and usages. It is difficult to define common acceptance criteria that can apply to all the features.
How can the project manager ensure that the appropriate acceptance criteria are applied to the features?
A. Integrate the acceptance criteria review into the definition of ready (DoR) for each feature and associated tests into the feature’s definition of done (DoD).
B. Define the acceptance criteria and specific functional test cases only after analyzing the user feedback from testing the early feature release.
C. Integrate the specific tests into the definition of ready (DoR) for each feature and the acceptance criteria into the feature’s definition of done (DoD).
D. Use the broadest set of acceptance criteria to ensure that all features have a common quality baseline and associated functional test cases.
Selected Answer: A
Question #: 863
Topic #: 1
A member of a testing team in an agile project works well with the project team. However, in the previous two iterations, this team member’s performance was poor, and the team had difficulty meeting the iteration goals.
How should the project manager handle this situation?
A. Speak to the team member regarding the need to improve performance.
B. Allow the project team to discuss the problem with this team member.
C. Discuss the issue with the team member’s functional manager.
D. Inform the human resource (HR) department about the issue.
Selected Answer: B
Question #: 864
Topic #: 1
A company is set to execute a project across different localities and countries. Right before execution, a press release from one of the impacted communities expresses disapproval of the project.
What should the project manager do first?
A. Engage all critical stakeholders and align project objectives with expectations from the community.
B. Include the community statement as a new risk in the project’s risk register.
C. Approach the government to obtain their support and influence to engage the community.
D. Update the stakeholder communications plan to ensure that the community is always informed.
Selected Answer: B
Question #: 865
Topic #: 1
All activities for Project A are ahead of schedule, except for one activity that is on the critical path. The resource manager is requesting that the team members join Project B, which is an important project in the organization that is behind schedule.
What should the project manager do?
A. Ask the stakeholders to pause Project A because Project B is more important.
B. Release the team members from Project A who are not working on a critical path activity,
C. Agree to reassign all team members to Project B due to its importance.
D. Retain the team members on Project A and complete the planned activities as committed.
Selected Answer: B
Question #: 866
Topic #: 1
A new project manager is working on a time-sensitive social media strategy for a software development company that is building a communications management plan for the stakeholders. This is the first major project since the company shifted to working remotely on a full-time basis. After reviewing all previous company artifacts, the project manager finds a standard operating procedure (SOP) document outlining how all communication should take place.
How should the project manager proceed?
A. Adhere to the SOP for the project, make a note of required changes, and escalate to the change management board.
B. Use the SOP as a base plan and make updates during the control and monitoring phase of the project.
C. Ignore the SOP and write a separate communications management plan for this project.
D. Assess the SOP for relevancy, make updates, and circulate to the stakeholders for comment during project planning.
Selected Answer: D
Question #: 867
Topic #: 1
A project team is reviewing the project business document for a phase-gate session and discovers that the benefits need to be validated by the project sponsor.
Unfortunately, the project sponsor was recently changed, and the new sponsor does not seem to be supportive.
What should the project manager do to address this situation?
A. Notify and escalate to the high-level management team and request that they take action.
B. Arrange for a discussion with the project sponsor and clarify the project business document.
C. Schedule a one-on-one meeting with the project sponsor to obtain their buy-in on the project benefits.
D. Identify and add the change in management as a risk in the risk register.
Selected Answer: C
Question #: 868
Topic #: 1
A project is being executed in multiple phases. Midway through, the customer wants to bring in a new tool to replace the existing software in the project as part of their improvement program. The project team has identified the changes and submitted the change request to the customer for approval
What should the project manager do next?
A. Prioritize the impact of the change and modify the project management plan.
B. Inform management of the customer’s organizational change.
C. Examine the business value of the change request.
D. Perform a team-skills versus project-skills analysis.
Selected Answer: A
Question #: 869
Topic #: 1
A company is building a minimum viable product (MVP). How can the project manager help to ensure the company builds a high-quality product?
A. Partner with a qualified third-party vendor to develop a product that meets the requirements.
B. Hire a quality engineering leader to drive the strategy.
C. Determine the quality metrics for the product and recommend options for improvements.
D. Ask the product manager to spend more time improving quality.
Selected Answer: C
Question #: 870
Topic #: 1
DRAG DROP
–
Drag the interpersonal skill on the left to the correct scenario on the right.
Suggestion Answer:
Question #: 871
Topic #: 1
DRAG DROP
–
The team has reported the following impediments at the daily standup meeting. Drag each impediment on the left to the action that the project manager needs to take on the right.
Suggestion Answer:
Question #: 872
Topic #: 1
DRAG DROP
–
A new project manager for an agile project is reviewing, with an established team, some of the roles to avoid confusion on what to expect. Drag the description on the left to the appropriate role on the right.
Suggestion Answer:
Question #: 873
Topic #: 1
DRAG DROP
–
According to a new product development process, the marketing department will begin adding business and user requirements directly into agile project documents. Drag the Product information on the left to the correct documents on the right.
Suggestion Answer:
Question #: 874
Topic #: 1
A project manager is managing an iterative project that delivers value incrementally. Over time, the stakeholders have challenged that the team is delivering less value now than they did at the beginning of the project. The project is still predicted to be completed as planned.
How should the project manager respond to the stakeholders?
A. Explain to the stakeholders that progress is measured by the completion of project requirements that are tracked against the project schedule, and relay that the project is on schedule.
B. Explain to the stakeholders that value delivery is based on resources invested and the potential gain or loss reduction, and that each of these factors can vary over time.
C. Inform the stakeholders that the project prioritizes the highest business value items in the backlog first, and explain it is not unusual for the project to deliver less business value over time.
D. Review the value delivery schedule with the project team to understand why value delivery is decreasing, implement solutions to stabilize value delivery, and communicate the corrective actions.
Selected Answer: D
Question #: 875
Topic #: 1
After finalizing a complex project, the project manager notices that multiple risks became issues during the execution phase. Unfortunately, the project manager was not prepared to deal with them as they were low probability and impact risks.
What should the project manager have done to avoid this situation?
A. Scheduled daily meetings with key stakeholders to assess project risks
B. Hired a risk analyst to constantly monitor the project risks
C. Classified all risks as high probability and impact
D. Assessed and prioritized risks continuously along the project life cycle
Selected Answer: D
Question #: 876
Topic #: 1
A project manager is about to kick off a new project with the team. Due to an unprecedented event, all team members are currently working remotely.
How should the project manager ensure the continuity of information sharing for the project?
A. Encourage the team to create and distribute larger weekly reports.
B. Setup clear communication channels with increased team interactions online.
C. Advise the team to communicate as much as possible with all team members.
D. Send out multiple emails regarding the project’s milestone deadlines.
Selected Answer: B
Question #: 877
Topic #: 1
A project manager is assigned to an automotive product development project in the middle of the pilot phase. According to the test lab, a durability test was completed with good results six weeks ago, but there were no reports left behind by the test engineer who left the organization the previous month.
What should the previous project manager have done to prevent this issue?
A. Built a pair-engineering environment so that experienced engineers always work with junior engineers to assist in knowledge transfer.
B. Led a technical benchmark workshop every month to share state-of-the-art technology trends and ask all team members to attend the workshop.
C. Contracted with a third-party test lab to outsource all testing processes and required that they produce all test reports.
D. Built shared repository for the project in the internal server and asked the team to create, record, and save all project deliverables to the server.
Selected Answer: D
Question #: 878
Topic #: 1
A project sponsor asked the product owner to deliver the functionality that provides the highest return on investment (ROI) as soon as possible. Which artifact should the project lead use to track benefits?
A. Requirements backlog
B. Product backlog
C. Project charter
D. Project scope
Selected Answer: B
Question #: 879
Topic #: 1
A project has progressed significantly and is getting close to completion. The project manager observed that team members are no longer focused and have started arriving to work late.
What should the project manager do?
A. Engage functional managers to secure roles for team members.
B. Hold motivation sessions to keep team member morale high.
C. Ask for replacement project team members.
D. Penalize team members who arrive to work late.
Selected Answer: B
Question #: 880
Topic #: 1
A project manager is leading a project to develop a new mobile application. During an informal conversation, a stakeholder asked the project manager to add new features to the current sprint.
What should the project manager do?
A. Request the stakeholder to wait until the following sprint planning.
B. Discuss this demand during the following standup meeting.
C. Accept the change request and negotiate the time line.
D. Ask the product owner to discuss this request with the stakeholder.
Selected Answer: D
Question #: 881
Topic #: 1
A project manager is assigned to a strategic communication project that involves subject matter experts (SMEs), interns, and new recruits. The project manager discovers that the project is not gaining much traction due to knowledge gaps from the interns. The budget for training is exhausted and the project needs to be delivered without delay.
Which two actions should the project manager take? (Choose two.)
A. Identify the sources and specifics of the knowledge gap from the interns and new recruits.
B. Initiate a project change request for additional budget to train the interns and new recruits.
C. Ignore the issues with the project and try to deliver the project successfully without asking for training funds.
D. Put the interns and new recruits into groups and assign a SME as a mentor.
E. Hire more SMEs and inform the human resources manager to lay off the nonperforming interns and new recruits.
Selected Answer: AD
Question #: 882
Topic #: 1
A project manager has been newly assigned to an existing project. The project manager noted that the input from a business unit, which is critical to the success of the project, was not included in any project assets. Instead, there were many complaints about the project’s operational results and the alignment with solutions affected by the business unit’s operations.
What action should the project manager take?
A. Validate that the project requirements information is up-to-date.
B. Determine the degree to which the project is in compliance.
C. Optimize alignment among needs, expectations, and project objectives.
D. Determine a strategy for change responses to new objective requests.
Selected Answer: C
Question #: 883
Topic #: 1
During the fourth sprint, a project manager noticed that none of the customer representatives have participated in any of the sprints. The team told the project manager that they had a prototype ready.
What should the project manager do next?
A. Contact the customer to confirm that they received updates of the work in progress (WIP).
B. Tell the team to create a prototype manual to provide guidance for the end user.
C. Deliver a presentation about the capabilities to the quality assurance (QA) team.
D. Invite the customer representatives to the review meeting to review the prototype with the team.
Selected Answer: D
Question #: 884
Topic #: 1
A project is late due to a large number of scope changes. This was raised as a risk in the risk register during the initiation phase. The team is afraid that they will be blamed in case of failure and recommends that the project manager ask for an extension.
What should the project manager do first?
A. Ask the team to document the impact of the risk in detail.
B. Refer to the change log and ensure that changes are documented.
C. Refer to the risk register and follow the mitigation plan.
D. Ask the sponsor for their advice on the way forward.
Selected Answer: C
Question #: 885
Topic #: 1
A project is on its second iteration out of eight. After some daily meetings, the project manager notices that one team member is always directing the meeting. The team is not comfortable with the situation and, as a result, the activities are blocked.
What should the project manager do?
A. Conduct a session to help the team improve their interactions.
B. Update the risk register and define a contingency plan.
C. Moderate the daily meetings to help the team to feel more comfortable.
D. Meet with the team member to show the impact of their behavior.
Selected Answer: A
Question #: 886
Topic #: 1
A company is looking to adopt a new software solution to align business processes across multiple business units using a technology that was never used in the organization. What should the project manager focus on?
A. New system and the likelihood of technical debt
B. Specific requirements for important departments
C. Out-of-scope requirements across the organization
D. Conflicting priorities and business requirements
Selected Answer: D
Question #: 887
Topic #: 1
A steering committee has asked the project manager to assist with the decision-making process between build versus buy delivery options. Which value metric should the project manager evaluate to respond to the steering committee’s request?
A. Net present value (NPV)
B. Earned value (EV)
C. Impact value
D. Expected monetary value (EMV)
Selected Answer: D
Question #: 888
Topic #: 1
An organization is transitioning to an agile project delivery approach. Each project is structured as a Scrum team. A project is in the initiation phase. In one of the workshops, a business subject matter expert (SME) indicated that the project may have legal constraints. The legal team was not identified as a stakeholder in the project brief.
What should the project lead do?
A. Ask the solutions architect to contact the legal department and create the epic(s) in the product backlog.
B. Advise the SME that there are no legal requirements identified in the project brief and continue the workshop.
C. Ask the project sponsor to contact the legal department and identify the legal impact.
D. Add the legal department to the list of stakeholders and contact them to discuss the project scope.
Selected Answer: D
Question #: 889
Topic #: 1
A member of an agile team constantly borrows the password to enter the software development platform. This situation has created a problem, because a version of the code was modified without authorization and nobody wants to take responsibility for this modification.
What should the project lead have done to prevent this situation?
A. Checked user permissions
B. Defined the ground rules
C. Reviewed the security policies
D. Shared the code of ethics
Selected Answer: B
Question #: 890
Topic #: 1
A project manager is assigned to an analysis project for a customer. The project manager needs to keep the performance of the team a step ahead of the estimated delivery schedules.
What should the project manager do to impact the sprint cycles going forward on the project?
A. Build the capacity of the team to improve sprint cycles and provide weekly trend reports.
B. Engage an expert in project management to explain to the team how fast to work on the sprint cycle.
C. Work with the team on how to focus on only precommunicated project results.
D. Train the team to analyze data and complete the user stories within the schedule.
Selected Answer: A
Question #: 891
Topic #: 1
A project manager is working on a project implementing a new time management system that will be rolled out in the next three months throughout the whole organization. Some managers have doubts about the transition period.
How should the project manager align with the managers during the rollout and cut over?
A. Organize a sprint review for the new business units one month before the transition ends.
B. Organize sprint reviews with the managers, grouping them based on hierarchy.
C. Organize sprint reviews for all managers, grouping them based on the deployment schedule.
D. Organize a full-day sprint review with all the senior managers in the organization.
Selected Answer: C
Question #: 892
Topic #: 1
An organization is using a hybrid delivery approach for a complex project. In the iteration review, a senior manager asks for a complete redesign of the functionality presented. The manager is new to the organization and has no experience with agile delivery.
What should the project lead do first?
A. Ask the development team to explain how the functionality was implemented.
B. Ask the manager for more details about their expectations for the functionality.
C. Inform the manager that the agreed upon scope cannot be changed.
D. Inform the manager that their request will be escalated to the project sponsor.
Selected Answer: B
Question #: 893
Topic #: 1
A team has noticed a labeling mistake in two different prototypes. The mistake resulted in a need to apply a different destructive testing plan for each prototype. This resulted in a decline in team morale.
What should the project lead do?
A. Lead the team through the next sprint to prevent a similar issue.
B. Influence stakeholders to support the team allowing recovery within limits.
C. Bring in subject matter experts (SMEs) to coach the team.
D. Use cost and time contingencies to mitigate a project baseline impact.
Selected Answer: A
Question #: 894
Topic #: 1
A project manager is working on a project that is using a hybrid approach. One key input for the deliverable will be from the outcome of another project that is using an agile approach.
What should the project manager do next?
A. Participate in the other project’s daily standup meetings.
B. Ask the other project manager to change the delivery methodology.
C. Align with the other project manager’s high-level project time lines.
D. Request that the other project manager develop a work breakdown structure (WBS).
Selected Answer: C
Question #: 895
Topic #: 1
A project manager is working on a software development contract. The project is halfway through a 3-year contract when there is a change in the political landscape and 20% of the stakeholders are replaced. Almost immediately decisions become delayed, invoices go unpaid, and meetings become unmanageable.
What tool would assist the project manager to better understand the new project landscape?
A. Communication analysis
B. Power distance analysis
C. Stakeholder analysis
D. Engagement analysis
Selected Answer: C
Question #: 896
Topic #: 1
A project manager is managing a new type of project for a traditional organization. The culture of the organization is not typically in support of change.
Which two factors should the project manager consider in developing the portion of the project plan related to culture? (Choose two.)
A. The relevant experience and qualifications of each team member.
B. The amount of flexibility the team exercises while doing work.
C. The amount of risk the organization is willing to accept.
D. The speed the team can perform without compromising quality.
E. The influence of the stakeholders on the project.
Selected Answer: CE
Question #: 897
Topic #: 1
While preparing an earned value analysis (EVA) for a project sponsor, the project manager provides the following information in the latest project report:
Approved work package cost estimates: US$9,500
Contingency reserves: US$500 –
Management reserves: 10% of contingency reserves
Percent complete of the project: 50%
Planned percent of the project: 40%
Actual cost (AC) of the project: US$4,500
According to the project status, the current budget at completion (BAC) is considered achievable.
What value represents the cost performance required for the remaining work to keep the project cost goal within the baseline?
A. 0.91
B. 0.88
C. 0.64
D. 1.25
Selected Answer: A
Question #: 898
Topic #: 1
Due to a change in market conditions, the business value for the original project requirements has changed. What should the project manager consider for execution?
A. Evaluate and work on small requirements to deliver business value.
B. Negotiate with the stakeholder to deliver with existing business value.
C. Continue as planned since changes will have no impact on the project.
D. Take into consideration the requirements with the modified business value.
Selected Answer: D
Question #: 899
Topic #: 1
A supplier that the company has used for years has trouble accepting the new terms of an agile contract. They do not understand the terms in the contract and feel they should not have to sign it because they have had a long relationship with the company.
Which action should the project manager take?
A. Train the supplier in agile approaches to help them understand the contract.
B. Change contract terms and conditions to avoid losing the supplier.
C. Issue a request for proposal (RFP) to find new suppliers with agile experience.
D. Ask the team if they can do the work until there is an available supplier.
Selected Answer: A
Question #: 900
Topic #: 1
A customer is unhappy after weeks of working in a newly implemented virtual environment and wants their key stakeholders to be more involved in the development processes. The customer is requesting access to the information radiators of the project management information system (PMIS). The development company has never allowed clients access to the system.
What should the project manager do?
A. Submit the request and advise for approval, then investigate the training needs for team members and stakeholders.
B. Break down the request situation to identify the root causes for the customer’s dissatisfaction.
C. Deny the request and negotiate for alternatives that will achieve the customer’s desired results.
D. Submit the request and advise for denial, as the company has never allowed customers access to the PMIS.
Selected Answer: B
