PMP: Project Management Professional

Question #: 501
Topic #: 1
The project schedule is falling behind and the project manager observes that the project team seems to be spending the majority of their time writing documentation instead of performing project tasks.
What should the project manager do to help ensure that the team focuses on project tasks?

A. Assign a team member to handle the documentation activities
B. Coach the project team to complete the project documentation activities
C. Review and adapt the appropriate project artifacts
D. Save all documentation activities until tire end of the project

Selected Answer: C

Question #: 502
Topic #: 1
A high-performing team member’s performance has been consistently increasing over the past year, leaving other peers behind. The project manager has been reluctant to publicly recognize the team member’s contributions for fear of discouraging others. The project manager is also concerned that the team member may leave if not rewarded for the contributions made.
What should the project manager do?

A. Promote the higher performing team member to a higher position
B. Request the high-performing team member to mentor the other team members
C. Remind the high-performing team member to focus on shared rewards rather than individual rewards
D. Reward the high-performing team member privately to avoid team disruption

Selected Answer: D

Question #: 503
Topic #: 1
A large project is affecting the neighborhood in which it is located. The neighbors are not satisfied with the project and their resistance to the project may affect the project deadline.
What two actions should the project manager take? (Choose two.)

A. Send letters to the neighbors and ask them kindly not to disturb the project
B. Set up a meeting with neighborhood representatives to win their cooperation
C. Analyze the situation and find out what is causing the neighborhood’s negative attitude
D. Ask the customer to extend the project deadline to allow time for conflict resolution
E. Ask the mayor of the city to use their authority to stop neighborhood resistance

Selected Answer: BC

Question #: 504
Topic #: 1
A company has decided to implement a new archiving system. A data breach occurred during the implementation of the project.
What should the project manager do first?

A. Implement the planned risk response to handle the issue
B. Review possible alternative documentation methods with team
C. Update the risk register with the risk and proposed impact
D. Ask the team to fix the system to resolve the issue

Selected Answer: A

Question #: 505
Topic #: 1
After gathering all the requirements for a project with dependencies on external stakeholders, the project team is finishing the second iteration. At this point, the project manager learns about a possible change in regulations that would prevent the product launch.
What should the project manager do to realize benefits?

A. Add an entry in the risk log
B. Implement the changes
C. Review target benefits
D. Improve the team’s velocity

Selected Answer: A

Question #: 506
Topic #: 1
After a couple of iterations, the project manager decides to present the product to a key stakeholder. The stakeholder’s feedback is that the team missed the mark on many features.
What should the project manager do to avoid this in the future?

A. Set up requirements-gathering sessions with all key stakeholders to evaluate the scope once again and reprioritize the backlog based on the sessions
B. Schedule adequate sprint demos to gather early feedback from the stakeholders and adapt the plan accordingly
C. Incorporate design thinking practices into the project life cycle to better understand the product’s personas and be more effective to match their needs
D. Evaluate the team’s skills to look for someone with experience in product design and assign that person the task of rebuilding the product interface

Selected Answer: C

Question #: 507
Topic #: 1
A new team member is added to a self-organizing team. The new team member is reluctant to speak and take part in team discussions or decisions.
Which two actions should the team take to engage this new team member? (Choose two.)

A. Revisit the team’s discussion on team behaviors and norms
B. Report to the project manager about the new team member’s behavior
C. Coach the new team member to improve engagement with the team
D. Force the new team member to participate in activities that are considered easy
E. Facilitate an open discussion on all ideas and perspectives

Selected Answer: CE

Question #: 508
Topic #: 1
A company wants to increase the commercial value of one of its products in a highly competitive market. In order to do this, the company commissions a project to create a prototype. The team constructs the prototype incrementally.
Which action should the project manager take as a priority?

A. Emphasize the use of Kanban methodology
B. Ensure the project sponsor is aware of the go-to market date
C. Deliver business value as soon as possible
D. Implement a plan-do-check-act (PDCA) cycle

Selected Answer: C

Question #: 509
Topic #: 1
During the daily meetings with the team the project manager notices that a new team member is not making the expected progress on an assigned task.
What should the project manager do?

A. Ask the new team member to follow the team ground rules
B. Ask an experienced team member to identify a replacement
C. Ask the new team member to reassess their own capabilities
D. Ask an experienced team member to coach the new team member

Selected Answer: D

Question #: 510
Topic #: 1
A company’s project management office (PMO) has started to implement iterative tools. A project manager is starting a new project and has identified an opportunity to use the iterative tools. One of the senior managers is concerned about this modified framework as it is fairly new to the company.
What should the project manager do first?

A. Organize individual sessions with the stakeholders to build awareness and trust in the new framework
B. Look for external training on the new framework to eliminate the risk of low engagement from stakeholders
C. Send documentation to the senior manager about the advantages of the new framework
D. Escalate the senior manager’s concern to the project sponsor and distribute the status to the team

Selected Answer: A

Question #: 511
Topic #: 1
A project in the execution phase is behind schedule and is missing some materials. The contractor submits an offer to supply the missing materials and reimburse the cost since the internal procurement process will cause more delay. The project manager does not agree with the costs submitted by the contractor for the missing materials.
What should the project manager do next?

A. Ask the project sponsor to allocate more budget to cover the costs
B. Update the procurement management plan and negotiate with the contractor.
C. Ask the contractor to review the offer and reduce the costs.
D. Update the procurement strategy and negotiate with the contractor

Selected Answer: D

Question #: 512
Topic #: 1
A project manager presented the project schedule to the mam stakeholders. They have requested that the project be completed two months earlier than the scheduled date.
What should the project manager do?

A. Hold a stakeholder meeting to align timelines and scope expectations
B. Crash the schedule to shorten the timeline while keeping the scope unchanged
C. Update the cost management plan to allocate more resources to the project to finish the scope earlier
D. Reduce the scope of the project by removing activities and shortening the timeline

Selected Answer: A

Question #: 513
Topic #: 1
During the execution of a project the project manager notices that only one team member has one of the technical skills needed to build the product. The project manager is afraid this might have a future impact on the quality and schedule, because most of the upcoming activities will require at least three people with this specific skill.
What two actions should the project manager take to prevent the team from being unqualified? (Choose two.)

A. Exclude the activities from the roadmap
B. Encourage working in pairs and knowledge sharing
C. Teach the entire team the new skill
D. Facilitate a training event with an external tracer
E. Increase the time estimates on the activities that require such abilities

Selected Answer: BD

Question #: 514
Topic #: 1
The team is working on a critical project deliverable and the project manager is concerned about meeting the deadline. There have been complaints from some stakeholders about some of the team members’ performance. The project manager wants to understand the situation and provide feedback to the team as soon as possible.
What three actions should the project manager take to address this situation? (Choose three.)

A. Define team ground rules
B. Perform a retrospective session
C. Implement daily team meetings
D. Request a manager performance review
E. Conduct an annual review

Selected Answer: ABC

Question #: 515
Topic #: 1
An organization is embarking on the deployment of a new digital solution that will revolutionize purchasing services. The project manager has created all the necessary plans and activities to ensure a successful integration and solution launch. There is a risk of a partner’s system being unavailable which could impact the project negatively.
What key activity is needed to ensure the project’s success?

A. Communicate to the project stakeholders that full integration may not be possible and that the project will potentially be delayed as a result
B. Eliminate the risk by mandating the partner to change the system settings to facilitate an easier integration with the new solution
C. Continuously monitor the risk of the partner system’s unavailability, and put the proper resolution plans in place in case the risk materializes into an actual issue
D. Mitigate the risk by developing alternative plans to make the solution ready and available without full integration capabilities

Selected Answer: C

Question #: 516
Topic #: 1
The CEO has authorized the development of a complex financial product for a company to provide greater future benefits. The budget has been acquired through financing with global investors who expect all risks to be identified as soon as possible.
What should the project manager use to identify the risks?

A. An analysis of shared risks between parties
B. Strengths, weaknesses, opportunities, and threats (SWOT) analysis
C. Expert judgment
D. A risk value assessment

Selected Answer: C

Question #: 517
Topic #: 1
The sponsor is supportive in leveraging agile approaches. The project manager is contemplating how to roll out the agile approach and gam buy-in from both project team members and stakeholders.
What should the project manager do first?

A. Determine which agile software tools will be required to support agile delivery within the organization
B. Select a current predictive project, define the approach, and provide agile training to execute the remainder of the project
C. Start with a pilot project of appropriate complexity, and provide agile training to those who are impacted
D. Determine how to transform the organization using agile techniques, including organizational training and communications

Selected Answer: C

Question #: 518
Topic #: 1
A technical manager newly appointed by the client, visits the project site to verify the project deliverables. The technical manager feels that the project manager has not been providing enough information.
What should the project manager do first to resolve this situation?

A. Update the issue log and escalate to the project sponsor
B. Identify the lack of information as a risk and update the risk register
C. Schedule more frequent meetings with the technical manager
D. Review and update the stakeholder engagement plan

Selected Answer: D

Question #: 519
Topic #: 1
During initiation of a new product improvement project, a project manager finds historical data showing that a similar project resulted in customers complaining of an even worse user experience compared to the previous product version.
How can the project manager prevent this outcome in the new project?

A. Hire a team of external users to perform acceptance testing on the product
B. Define a user focus group as external stakeholders with a high influence on outcomes
C. Hire a consultant to perform a benefit analysis as an input to the project charter
D. Define a high-level risk and plan mitigation after completing the work breakdown structure (WBS)

Selected Answer: B

Question #: 520
Topic #: 1
In analyzing a project for monthly status reporting, the project manager notices that the schedule performance index (SPI) is 0,75 and the cost performance index
(CPI) is 1,25. The project manager must provide the first project status review soon and wants to emphasize that the project is under control.
How should the project manager report the project status to key stakeholders?

A. Prepare a detailed presentation for stakeholders on earned value including how it is calculated and the project’s current earned value results
B. Report that the project is behind schedule but that an additional experienced resource can be added to stay within schedule and maintain the budget
C. Perform a detailed root cause analysis utilizing a pareto chart and fishbone diagrams to demonstrate that the project is under control
D. Report that the project is not tracking as expected, but is still under control since the next project milestone is over a month away

Selected Answer: D

Question #: 521
Topic #: 1
After a meeting with the customer, the project manager receives special recognition because the project is always on schedule. Later that day, the project manager attends a regular project team meeting to follow up on the status of the deliverables.
What should the project manager do in the project team meeting?

A. Share the customer feedback with the project team
B. Follow the meeting agenda and make a list of the next deliverables
C. Document this feedback in the meeting minutes
D. Start planning how to improve the dates of next deliverables

Selected Answer: A

Question #: 522
Topic #: 1
Team members are having a discussion with the project manager. In the last retrospective meeting, the team realized that the obsolete equipment could affect the next iteration of the project. The team recommends buying new equipment because it is critical to the success of the final deliverable.
What should the project manager do next?

A. Check the project budget to verify if there is enough contingency reserve
B. Review the cost management plan to determine how to address this issue
C. Tell the team members that more equipment is not part of the project’s scope
D. Submit a change request to increase the budget and buy new equipment

Selected Answer: A

Question #: 523
Topic #: 1
A company’s CEO has just returned from a conference on the use of artificial intelligence (AI) and would like the project manager to implement this technology in the organization.
What should the project manager do first?

A. Start developing a business case
B. Start a strength, weaknesses, opportunities and threats (SWOT)
C. Engage stakeholders and allocate resources
D. Gather requirements from stakeholders

Selected Answer: B

Question #: 524
Topic #: 1
A project manager is leading a project with several stakeholders in other functional areas of the company. One of these stakeholders has just been promoted to lead another functional area, and remains a stakeholder for this project.
What should the project manager have the project team update to ensure proper communications to stakeholders?

A. Project management plan
B. Stakeholder engagement plan
C. Stakeholder register
D. Communications management plan

Selected Answer: B

Question #: 525
Topic #: 1
A verbal announcement is made that the new team member joining the Scrum team has limited mobility. The scrum master is aware that some team members are unsure how the dynamics of the team will change.
What should the scrum master do?

A. Create a stakeholder engagement plan
B. Design a communications management plan
C. Update the team charter accordingly
D. Set up a meeting to discuss accommodations the team will have to make

Selected Answer: C

Question #: 526
Topic #: 1
Stakeholders in some industries prefer to deal with programmers and system analysts directly, bypassing project managers. This complicates managing resources on projects.
How should a project manager solve this issue?

A. Propose implementing a new project management information system (PMIS).
B. Request a meeting with senior management to escalate the situation
C. Promote adoption of the communications management plan with the project team.
D. Host a team-building event to develop team cohesion and improve communication

Selected Answer: C

Question #: 527
Topic #: 1
During an inspection, the production phase was stopped because the inspector claimed that regulatory labels were missing.
What should the project manager do?

A. Conduct an expert judgment evaluation.
B. Review the quality management plan
C. Update the lessons learned register
D. Review the risk management plan

Selected Answer: B

Question #: 528
Topic #: 1
A project team is having difficulties understanding technical details regarding requirements. The information was not initially provided by the customer, but the information is critical in the current iteration for clarification on how tasks need to be accomplished.
How should the project manager approach this situation?

A. Request that the customer reviews and clarifies feature definitions for the current sprint
B. Send a burndown chart of the current sprint to the customer and seek clarifications.
C. Educate the customer and have them participate in daily standup meetings.
D. Schedule weekly meetings and product reviews with the customer to clarify requirements

Selected Answer: A

Question #: 529
Topic #: 1
A project manager has received an updated earned value analysis report. The following are the key findings from the report:
* Budget at completion = US$1 million
* Earned value = US$0,7 million
* Actual cost = US$0,75 million
* Cost performance index = 0,933
Based on this information, what should the project manager conclude about project performance?

A. The project will be completed exactly as planned
B. The project will be easier to complete than planned
C. The project will be difficult to complete as planned
D. The project will not be completed as planned

Selected Answer: C

Question #: 530
Topic #: 1
A project manager has been appointed to a multimillion-dollar project. The project is considered to be high risk since no similar projects have been undertaken before and there is no historical data. Some external stakeholders are reluctant to provide support.
What approach should the project manager take?

A. Examine the plans, processes, policies, and knowledge that are specific to the organization undertaking the project
B. Establish dialogue with stakeholders on the project constraints, assumptions, and critical inputs
C. Convince senior management to close the project since the project lacks sponsorship and is considered to be high risk
D. Host a project team meeting, then update the risk register and the project management plan

Selected Answer: B

Question #: 531
Topic #: 1
A project manager is assigned to a project in a company that is transitioning to agile. Not all stakeholders believe in the project, and some stakeholders would like the entire project defined and planned out early in the project. However, the project sponsor needs a quick win to ensure the continuation of the project.
What approach should the project manager use?

A. An agile approach as this would provide working functionality earlier
B. A predictive approach as this would please the senior stakeholders
C. A hybrid project as this will mitigate stakeholders’ concerns
D. A predictive approach as this will show benefits for all stakeholders

Selected Answer: A

Question #: 532
Topic #: 1
A team is currently working on a mobile app solution. During sprint execution, one of the developers requires clarification about the acceptance criteria for a particular task.
What should the project manager do to obtain the information required by the developer?

A. Request direction from the project sponsor
B. Write an email to the client requesting clarification
C. Seek support from the development manager
D. Work with the product owner to clarify the requirement

Selected Answer: D

Question #: 533
Topic #: 1
A project manager works with a global virtual team. The team is facing difficulty in communicating with each other and often misses important messages. This difficulty leads to missed deadlines.
What should the project manager do to enhance project team effectiveness?

A. Implement team colocation to improve communication
B. Identify the root cause of communication issues
C. Initiate daily communication of project progress
D. Schedule a communications control board meeting

Selected Answer: B

Question #: 534
Topic #: 1
A team member misses a project meeting without it being approved and has been penalized as defined in the ground rules. This team member, as well as other team members, insist that it is the first time they have seen this rule regarding the project and they do not agree with the penalty.
What should the project manager have done to avoid this situation?

A. Ensured the team charter was developed by the team members
B. Ensured the team members are fully supportive of all decisions
C. Distributed the project charter to all team members
D. Used a charismatic leadership style

Selected Answer: C

Question #: 535
Topic #: 1
A team is working on implementing a communications system when the client says that they are considering closing the project. The project manager schedules an urgent meeting with the client to understand why the project is at risk.
Which two tools or techniques can the project manager use to influence the client’s decision to keep the project active? (Choose two.)

A. Alternatives analysis
B. Voting
C. Cost-benefit analysis
D. Multi-criteria decision making
E. Autocratic decision making

Selected Answer: AC

Question #: 536
Topic #: 1
A project manager has two projects that are being executed at the same time. The duration of the critical project must be reduced, but the project manager does not have enough resources to achieve this goal. In addition, the schedule does not have activities that can be overlapped.
What should the project manager do?

A. Analyze both projects to determine the most effective use of common resources
B. Use resource optimization to justify requesting more resources for the critical project
C. Provide schedule optimization training to the project teams to improve their skills
D. Apply fast-tracking techniques to compress the schedule of the critical project

Selected Answer: A

Question #: 537
Topic #: 1
A project manager for a maintenance project has a contract that is renewed annually. The project started 6 years ago. After contract renewal this year the auditors reported that this version of the contract violates a new law that was passed last year.
What has happened in this situation?

A. The contract has not been appropriately reviewed by the project team
B. The stakeholder engagement plan has not been correctly implemented
C. The legal department has not disseminated the law correctly to all staff
D. The project manager does not have enough knowledge on this legal matter

Selected Answer: A

Question #: 538
Topic #: 1
A project manager realizes that a project is becoming delayed because some key decisions are affected by contradicting views between the organization’s senior management and external stakeholders.
What should the project manager do?

A. Review the stakeholder register and ensure that communications are being followed in line with the communications management plan.
B. Isolate the project team from external factors such as senior management and stakeholders so that decisions can be made more quickly
C. Review the remaining scope and rebaseline the project’s schedule to take into account delays in decision making
D. Review the adequacy of the project’s governance and ensure that an appropriate structure is in place

Selected Answer: D

Question #: 539
Topic #: 1
A team member shares with their functional manager some negative details about the performance of another team member that was discussed during the retrospective. The project manager finds out about this discussion.
What two actions should the project manager take? (Choose two.)

A. Contact the team member’s functional manager and invite them to the next retrospective
B. Meet with the entire team to review the ground rules about safe environments
C. Meet with the product owner to talk about the situation
D. Contact the team member to explain what information can be shared outside the team
E. Meet with the sponsor to review the situation

Selected Answer: BD

Question #: 540
Topic #: 1
A project just kicked off and management’s expectation is to ensure that the deliverable of the first iteration helps the marketing team present the product prototype to potential customers.
What should the project manager do?

A. Increase the details of the work breakdown structure (WBS) to minimize errors and delays
B. Split the backlog into phases to ensure that the key features are delivered first
C. Ask the sponsor to prioritize some functionalities of the product
D. Identify the minimum functionality required for the product

Selected Answer: D

Question #: 541
Topic #: 1
A project manager is in rapid development mode on a joint application development module. The company wants delivery to occur in two weeks. The module needs to be integrated with other modules on a similar timeline, but release management has a three-week backlog.
What should the project manager do?

A. Push the team to deliver more so that the modules are developed and rolled out according to management’s request
B. Speak to the stakeholders to resolve the bottleneck and see how the entire process can be streamlined
C. Have the team work toward the tighter deadline so that integration will be easier
D. Speak to the team and slow the current pace to ensure the team is in alignment with the release date

Selected Answer: B

Question #: 542
Topic #: 1
An organization is introducing agile to its projects. During an informal discussion the project manager learned that team members who are currently working on different teams are discussing how they would like to be together on the same team.
What should the project manager do?

A. The project manager should not allow resources to choose teams because the project manager assigns the resources based upon project needs
B. The project manager should not allow resources to choose on which team they would like to work because they will always choose their favorite team
C. The project manager should allow the resources to periodically choose on which team they would like to work
D. The project manager should indicate that the team members have already been assigned to a team through workforce optimization

Selected Answer: C

Question #: 543
Topic #: 1
During a retrospective meeting a project manager hears that stakeholders have been constantly complaining at iteration demos about product features not being delivered as requested.
What advice should the project manager give to the Product owner to ensure that product features are always delivered as requested?

A. Include stakeholders during daily standup meetings to monitor progress
B. Validate acceptance criteria with stakeholders prior to backlog refinement
C. Avoid including stakeholders in iteration reviews
D. Create a requirements traceability matrix and distribute it accordingly

Selected Answer: B

Question #: 544
Topic #: 1
A project for a new product launch is in a very initial stage and the requirements are evolving. Due to stiff competition in the market, the customer would like to launch the product keeping the scope flexible. The project team intends to start the work based on the forecast of a similar project delivered last year.
Which project approach suits the scenario?

A. Execute it as a Scrum project
B. Execute it as a predictive project
C. Execute it using the same approach as the reference project
D. Execute it as a project with stage gates

Selected Answer: A

Question #: 545
Topic #: 1
A project team is experiencing delays in completing a task that turned out to be more complex than initially estimated. This is a critical task that could impact current iteration goals.
What two options will help the team initially address this obstacle? (Choose two.)

A. Escalate the issue to the project sponsor
B. Review and update dependencies
C. Schedule a retrospective
D. Conduct a root cause analysis
E. Create a risk management plan

Selected Answer: BD

Question #: 546
Topic #: 1
The project manager of an agile project has been asked to reduce the budget by 30%. Since this is a small project team, the budget is primarily allocated to resources.
What strategy should the project manager use in order to keep delivering value in a restricted environment?

A. Reduce the project staff and adjust the scope and timelines accordingly in support of the budget reduction
B. Balance the project team in order to accommodate the budget challenges, and provide training to mitigate the risk of low performance
C. Prioritize the product backlog looking for high business value and low effort, and adjust the project budget and staffing to account for those items
D. Restrict the project scope only to basic critical features and run the project with the current staffing level until all of the budget is consumed

Selected Answer: C

Question #: 547
Topic #: 1
During the implementation phase of a project, a new regulation affects the project, and a critical status meeting discussing the scope changes is required. The project manager discovers that a key stakeholder cannot attend the scheduled meeting.
What should the project manager do?

A. Call for a change control board (CCB) meeting, and inform the stakeholder about the outcome
B. Update the communications management plan and implement the change
C. Meet with the project sponsor to discuss how to address the situation
D. Meet with the stakeholder prior to the meeting to obtain their opinion

Selected Answer: D

Question #: 548
Topic #: 1
A new project has been kicked off following a planning session. The project is under direct oversight of an executive in the organization. After a review meeting, the project manager overhears an executive request a dashboard from one of the team members to show the overall project status.
What should the project manager do?

A. Update the stakeholder engagement assessment matrix
B. Update the communications management plan to include informal requests
C. Ask the team member to develop a dashboard to fulfill the request
D. Tell the team member to route the request through the project manager

Selected Answer: B

Question #: 549
Topic #: 1
A project manager is managing a project which has a very complex and long execution period. Although the project is mostly predictive, the team was able to break the design and execution into smaller packages using a hybrid framework. The business wants to keep track of the value delivered by this framework application but there is no defined set of measurable items for the framework.
What should the project manager do first?

A. Work with the stakeholders to determine which measurable benefits can be tracked and assign an accountable person to monitor and report them
B. Create a report based on the work breakdown structure (WBS) and update it on a regular basis.
C. Use the same benefits tracking process from the last predictive project and add this to the monthly status report
D. Research which templates of reports were used the most for this framework and incorporate them into the project

Selected Answer: A

Question #: 550
Topic #: 1
Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule.
How should the project manager address this situation?

A. Meet with the project team to decide how the remaining budget will be spent
B. Keep the extra budget as management reserve until project closeout
C. Give the team extra time to finish tasks within the original timeline
D. Follow the project escalation policy and communications management plan

Selected Answer: D

Question #: 551
Topic #: 1
A group has been working together for one month. During daily meetings a team member continues to express issues in completing their tasks.
What should the project manager do?

A. Wait for the team to identify and solve the problem independently
B. Move the team member to another task that is more skill appropriate
C. Have a confidential discussion with the team member to identify the root cause
D. Start a discussion with all team members to help resolve the issues

Selected Answer: C

Question #: 552
Topic #: 1
A team has different ideas on how to address a feature of a product under construction and; although the sprint began two days ago, they have still not reached a consensus.
What should the project manager do?

A. Ask the product owner, who is the key stakeholder, to choose among the different ideas
B. Propose ideas to the group, ask everyone to vote, and then choose the most popular idea
C. Schedule a session to give everyone the chance to express their opinions about each idea, then vote and decide
D. Offer an opinion about the pros and cons of each idea and try to reach a consensus in a facilitated meeting

Selected Answer: A

Question #: 553
Topic #: 1
A junior staff member was recently assigned to the team. The new team member tells the project manager that they are confused because they are not familiar with what is expected of them on the project.
What should the project manager do to assist the new team member?

A. Advise the new team member to enroll in project management training
B. Instruct the new team member to review the responsible, accountable consult, and inform (RACI) matrix before asking for help
C. Advise the new team member to review the project charter and stakeholder engagement plan
D. Review the resource management plan and provide mentoring to the new team member if necessary

Selected Answer: C

Question #: 554
Topic #: 1
Which three of the following scenarios are impediments to which a scrum master should pay attention? (Choose three.)

A. A team member talking about a user story that is not on the Scrum board
B. A team member talking about a user story that is on the Scrum board
C. A technology that blocks agile capabilities
D. A lack of team empowerment and an inability to self-organize
E. A review of the backlog at daily standup meetings

Selected Answer: ACD

Question #: 555
Topic #: 1
A project team is engaging a development team in another country to develop software. During progress reviews, the project manager identified completion date delays due to rework because there were different interpretations of the client’s needs.
What should the project manager do?

A. Set up a meeting with key stakeholders to clarify requirements
B. Escalate to the project steering committee and request additional time
C. Travel to the development team’s office to push the schedule
D. Create prototypes with the development team to confirm requirements

Selected Answer: D

Question #: 556
Topic #: 1
A team has been working on a project for several months, but the completion date is unclear because the scope is changing frequently as new knowledge is gained. Some deliverables have already been completed, but when new stakeholders join the team, they complain that project outcomes are not meeting business goals.
How can the project manager prevent this situation from happening in the future?

A. Create a prioritized backlog and define iteration review sessions with stakeholders
B. Create a detailed work breakdown structure (WBS) and milestone schedule approved by all stakeholders
C. Schedule a daily meeting to review team performance and impediments
D. Schedule a kick-off meeting for every project phase to share the project management plan with all stakeholders

Selected Answer: A

Question #: 557
Topic #: 1
A company recently used desktop research for a feasibility study, which showed that the project is behind schedule. The project team also has concerns about the impact of scope changes on the project schedule.
What should the project manager do to keep the project on schedule while still meeting project objectives?

A. Collaborate with the change control board (CCB) to review the scope and submit any change requests
B. Submit a change request to the CCB and update the schedule
C. Update the scope and add more resources to the project
D. Update the scope and move on to the next project milestone

Selected Answer: A

Question #: 558
Topic #: 1
A project manager has been using predictive methodology for more than 10 years and is switching to an agile project. The team members have not previously worked together. After two sprints of work, the team has not achieved any outcome and there is a lot of pressure to get work done.
What kind of leadership style should the project manager use at this stage?

A. A directive style that makes decisions for the group to reach early outcomes
B. A leadership style that coaches people who want help and fosters greater team collaboration
C. A passive leadership style that allows the team to self-organize until the norming stage is reached
D. A democratic style that uses techniques where majority opinion prevails

Selected Answer: B

Question #: 559
Topic #: 1
A project manager has been assigned to lead a project to deploy a new system. The stakeholders disagree on the project objectives and approach.
What should the project manager do?

A. Create a roles and responsibilities matrix based on the project charter and ask the sponsor to share it with all stakeholders to provide credible authority
B. Conduct scoping workshops with the project team to create a work breakdown structure (WBS), assign tasks to various entities, share this with all stakeholders, and ask the team to complete their tasks as scheduled
C. Conduct a general meeting with all stakeholders and review and address a list of activities for each of them
D. Breakdown the situation to identify the root causes for the disagreement and then work with each stakeholder and participating entity on their exact roles and responsibilities

Selected Answer: D

Question #: 560
Topic #: 1
The project manager started a new project and must ensure that the team members and stakeholders are adequately trained. After an interview with the team, the project manager discovers that all resources have experience in different agile methodologies.
What should the project manager do?

A. Make sure the project team is aware of all agile techniques
B. Skip the training because the team already understands agile
C. Ensure the team has a common understanding of agile
D. Teach one agile methodology fully and completely

Selected Answer: C

Question #: 561
Topic #: 1
A project manager invites the company CEO, sponsor, team members, and an external client representative to a meeting to review the project management plan.
The project manager starts to present the budget but the CEO suddenly asks to end the meeting.
What should the project manager have done to avoid this situation?

A. Reviewed the communications management plan before inviting an external client representative to the meeting
B. Reviewed the cost management plan with internal participants and CEO prior to inviting an external client representative to the meeting
C. Performed a root cause analysis with the external client representative and documented the findings in the lessons learned register
D. Sent the presentation slides to internal participants first and then to the external client representative prior to the meeting

Selected Answer: B

Question #: 562
Topic #: 1
A project manager is assigned to a new project to deliver a product at the end of the year. The project manager was informed by the vendor that a core component could not be shipped on time, which will impact the schedule.
What should project manager to do next to minimize the impact on the project?

A. Schedule a meeting with all stakeholders to extend the project deadline
B. Replace the vendor with a new vendor who can offer the component on time
C. Add an item to the next status review to make stakeholders aware of the vendor issue
D. Review and update the issue log and determine if any alternative components can be offered

Selected Answer: D

Question #: 563
Topic #: 1
In a hybrid project, the customer decided on a major change for the project design. This change was approved and the impact on schedule and budget is known.
The software team leader, who is supposed to develop the software, refuses to commit to delivery dates claiming that they work using an agile approach and cannot commit to a final delivery date. The hardware team depends on this software to develop their part of the product.
What should the project manager do?

A. Add this risk to the risk register and monitor it according to the risk management plan
B. Escalate this to higher management and ask for help to resolve the issue
C. Impose the delivery dates on the software team leader and notify the functional manager about the situation
D. Ask the software team leader to use a predictive approach and commit to a delivery date

Selected Answer: D

Question #: 564
Topic #: 1
A project manager is having difficulty acquiring final acceptance of some deliverables from a stakeholder for reasons that seem to be outside of the project acceptance criteria.
What should the project manager do?

A. Persuade this stakeholder using emotional intelligence skills to obtain acceptance.
B. Obtain final acceptance from another stakeholder who is also familiar with the project.
C. Escalate this issue to the project sponsor and ask for support in obtaining final stakeholder acceptance.
D. Create a project acceptance waiver noting the stakeholder’s concerns so they can be addressed later.

Selected Answer: C

Question #: 565
Topic #: 1
How should the project manager develop the project management plan to ensure that the project continually delivers the expected benefits?

A. Clarify project benefits with the sponsor
B. Identify the goal of each work product
C. Perform integration testing of each release
D. Include the entire project team in testing

Selected Answer: B

Question #: 566
Topic #: 1
During project execution, a project manager is informed that most of the project team members have enrolled in the newly implemented work-from-home company policy.
How should the project manager reflect this change in the project?

A. Update the communication styles for enrolled team members in the communications management plan.
B. Update roles and responsibilities for enrolled team members in the responsibility assignment matrix (RAM).
C. Update the stakeholder engagement plan to include the emergency contact information for enrolled team members.
D. Update the resource calendar for enrolled team members in the resource management plan.

Selected Answer: A

Question #: 567
Topic #: 1
A project manager for a large multiyear industrial project has a project with diversified stakeholders from various geographical areas. Recently, the project manager encountered an issue with stakeholder engagement.
Which two tools should the project manager use to determine the underlying reason for why engagement is not having the planned effect? (Choose two.)

A. Five whys
B. Communications management plan
C. Ishikawa diagrams
D. Issue log
E. Open-space meetings

Selected Answer: AC

Question #: 568
Topic #: 1
A project manager is assigned to a project within a program. The high-level requirements of the project are known, but the priorities of some of the requirements are uncertain as they are interdependent on some other pipeline projects within the program.
How should the project manager prepare for the next steps of the project?

A. Escalate to the management team to increase the timeline based on the complexity of the project
B. Wait for the other project estimates before planning the schedule
C. Prioritize and estimate the milestones for the high-level requirements based on historical data
D. Ask the project management office (PMO) to estimate the tasks for all the projects and share the project management plan

Selected Answer: C

Question #: 569
Topic #: 1
A new team member has joined an agile project, replacing a team member who recently left. The project team needs the new team member to speed up their ability to contribute effectively to the project.
What should the project manager do to help in this situation?

A. Assign the new team member the same tasks that were assigned to the previous team member who they replaced
B. Schedule knowledge transfer sessions and assign less complex tasks to the new team member
C. Send technical documentation to the new team member and schedule training for the next iteration
D. Have the new team member complete all of the company’s mandatory training

Selected Answer: D

Question #: 570
Topic #: 1
A team is holding the first demonstration of the software built to date on a medium-sized project. The product owner has uncovered a number of issues they would like to be addressed before providing approval.
How should the project manager approach this problem?

A. Plan to address the issues through backlog grooming and incorporate them into the next sprint
B. Refer the product owner to the change management plan, then escalate to the steering committee
C. Refer the product owner to the signed business requirement document and explain that the current plan cannot facilitate these changes
D. Tell the product owner the issues will be addressed in the second version of the software

Selected Answer: A

Question #: 571
Topic #: 1
A project manager has just finished initiating a project. While planning the project manager notes that several essential team members do not have the required skills for key tasks later in the project.
What should the project manager do first?

A. Develop the resource management plan and ensure adequate training
B. Replace the current project team members
C. Outsource the task to be completed by a specialized vendor
D. Update the issue log to account for the lack of team member qualifications

Selected Answer: A

Question #: 572
Topic #: 1
A project to develop a large hydropower plant is in the implementation phase and is managed using a hybrid approach.
What should the project manager do to ensure full compliance of quality requirements during the execution phase?

A. Analyze the quality requirements.
B. Plan quality management
C. Continually survey the quality of the deliverable
D. Set up quality policies and procedures

Selected Answer: C

Question #: 573
Topic #: 1
A project manager finished reviewing the project deliverables for the current iteration with the customer. A new key stakeholder who just joined the customer’s team, complains that the results do not provide the capabilities the business anticipated.
What should the project manager do to address this issue?

A. Create a change request and update the scope management plan
B. Conduct stakeholder identification and a project objectives review session
C. Update the stakeholder list and fix the deliverables
D. Update the project management plan and lessons learned

Selected Answer: C

Question #: 574
Topic #: 1
As part of the strategic plan, a company decides to implement a new software platform to manage a centralized document repository. Some requirements are clear and some need more detail.
What should the project manager do first to decide how to manage this project?

A. Select a predictive development life cycle based on the team’s experience
B. Determine the most appropriate life cycle approach for the project
C. Register all requirements into a backlog for further detailed analysis
D. Split the requirements, put them into two separate projects, and apply different approaches

Selected Answer: C

Question #: 575
Topic #: 1
One team member is not as active as the rest of the team during a brainstorming session. The project manager has a separate conversation with the team member and learns that the team member is slightly hearing impaired. The team member appreciates the project manager’s concern. The project manager then decides to change the time and room for the meeting to ensure everyone can participate.
What interpersonal skill did the project manager use?

A. Networking
B. Emotional intelligence
C. Conflict management
D. Influencing

Selected Answer: B

Question #: 576
Topic #: 1
For the purposes of quality assurance, a quality audit was conducted on the processes being used in the project execution plan. One of the nonconformance issues raised by the auditor was that attendance lists for the project risk review meetings were not available.
Why is an attendance list important?

A. It is standard practice on projects to conduct risk review meetings which should have records on meeting attendance
B. The attendance list is evidence that risk review meetings were held with the appropriate project team members
C. It is a record that shows the number of attendees in the meeting
D. It is a document that is registered within the lessons learned register

Selected Answer: B

Question #: 577
Topic #: 1
A company is initiating a project to enhance one of its existing products. All of its products are developed internally.
What should the project manager do?

A. Ensure the stakeholder engagement plan is accurate and properly documented
B. Review the lessons learned from the previous project
C. Identify the risk of implementing the new solution and evaluate the impact on the project
D. Create a lessons learned document for the initiation phase

Selected Answer: A

Question #: 578
Topic #: 1
The client will not agree to closure, claiming that the project team has not performed the code inspections mandated in the development contract. The project team has performed the code inspections, however the records are not complete.
What should the project manager do?

A. Seek expert legal advice on the interpretation of the clauses in the contract
B. Hold a meeting with the project team project sponsor and the client to agree to the further work required to close the project and add to lessons learned
C. Close the project and hand over the deliverables to the client
D. Hold a lessons learned workshop with the project team and project sponsor to avoid contractual compliance issues arising in future projects

Selected Answer: A

Question #: 579
Topic #: 1
A project manager has a team of shared resources from other projects who are working on a client project. Three days before the project is due. The team informs the project manager that the project will be delayed because a component was not delivered on time. Competing priorities of the shared resources are delaying delivery of the component.
What should the project manager have done to prevent this delay from happening?

A. Updated the risk management plan and registered lessons learned for the project
B. Reorganized the team for the project based on the work breakdown structure (WBS)
C. Maintained constant communication with the stakeholders of the other projects
D. Used the resource management plan to identify the impacts of the other projects

Selected Answer: C

Question #: 580
Topic #: 1
A project manager has been managing a highly complex project. The project manager has ensured that all of the required tasks have been completed. During a recent external audit. The project manager was informed of a heavy penalty being levied on the project for the latest module that was implemented.
What should the project manager have done to ensure that there were no liabilities arising from the recent implementation?

A. Ensured that all defects identified during testing were resolved before implementation
B. Ensured that all of the required tasks identified in the scope were completed successfully
C. Ensured that all documentation was completed post implementation before closing the project
D. Ensured that all the required approvals were received per the organizational procedures

Selected Answer: D

Question #: 581
Topic #: 1
A project manager at a company is considering a high-performing junior member of the organization to be the new project manager for a current project.
What should the project manager do to prepare for a recommendation to senior management?

A. Compile key highlights featuring the team member from the meeting minutes
B. Ask the team member to write a short biography listing their qualifications
C. Gather project artifacts that demonstrate the team member’s high performance
D. Calculate the health of the projects on which the team member has worked

Selected Answer: C

Question #: 582
Topic #: 1
A project manager is assigned to a project that is in development. As the project manager reviews the project’s progress, they find a few tasks that are behind schedule. After investigating, the project manager discovers that a few team members were pulled to work on other assignments, which impacted their ability to focus on the project manager’s project.
Which two actions can the project manager take to bring the team back on track? (Choose two.)

A. Establish daily standups to review project progress and track the completion of deliverables
B. Allow the team members to catch up at their own pace
C. Alert the business stakeholders immediately of the schedule delay
D. Discuss the risk of project delay and work priorities with the respective functional managers
E. Work with the team to identify options to accelerate project delivery.

Selected Answer: DE

Question #: 583
Topic #: 1
A project manager accepts a delivery at the project site but the items are of a poor quality. The project manager gets the local vendor to fix the items but more deliveries from this vendor are expected.
What should the project manager do going forward?

A. Allocate extra time to inspect deliveries for quality assurance upon arrival at the site
B. Review the contract requirements and ask for the applicable evidence for quality assurance
C. Have the vendor issue the quality documentation prior to the next delivery
D. Call the vendor and have them verbally guarantee the quality of the next site delivery

Selected Answer: B

Question #: 584
Topic #: 1
During project execution, the risk owner is monitoring the critical speed rate of a power engine to eventually trigger the defined risk-response strategy. During the risk assessment and management process phase, it was defined that the power engine has the following characteristics:
1,600 rpm (rate-per-minute) -> stops working and crashes the system
1,500 rpm (rate-per-minute) -> warns of max rate allowed
1,400 rpm (rate-per-minute) -> reduces the power and brakes the engine
Which of the following statements is correct?

A. 1,600 rpm is a project risk, 1,500 rpm is an event that triggers a response strategy, and 1,400 rpm is a project issue.
B. 1,600 rpm is a project issue, 1,500 rpm is an event that triggers a response strategy, and 1,400 rpm is a project risk.
C. 1,600 rpm is a project issue, 1,500 rpm is a project risk, and 1,400 rpm is an event that triggers a response strategy.
D. 1,600 rpm is an event that triggers a response strategy, 1,500 rpm is a project issue, and 1,400 rpm is a project risk.

Selected Answer: C

Question #: 585
Topic #: 1
Project A is critical for the company and must be completed within nine months. The project charter has been signed but the project scope statement has not been prepared. Management asks the project manager to move forward with the project without an approved project scope statement.
What should the project manager do next?

A. Escalate the issue to the project sponsor and add it to the risk register
B. Refuse to work on the project because management is not following standard project management practices
C. Meet with management to explain the potential problems with running a project without a project scope statement
D. Start the project with inputs from the project charter to save time

Selected Answer: C

Question #: 586
Topic #: 1
A project manager is starting a project using a hybrid approach and notices some team members only have knowledge of predictive approaches.
What does the project manager need to do first in order to have good project performance?

A. Coach those team members lacking hybrid knowledge to learn on the job.
B. Change the team to include hybrid experts.
C. Assess the required training per team member.
D. Deliver hybrid training to all team members.

Selected Answer: C

Question #: 587
Topic #: 1
While reviewing prototypes, the quality team found some deviations that do not affect the mam functionality but have the potential to be an issue in the future. To avoid major problems in the future, the team recommends corrective actions that will require additional funds. The project is already struggling to stay on budget and has even used some of the contingency reserves.
What should the project manager do?

A. Ask the product designer why the deviation was not considered in the design phase
B. Report to the project sponsor that the product is working and the project is struggling with the budget
C. Evaluate and initiate the change request process with the stakeholders
D. Ask the quality team to discard the sample and test again with a new sample

Selected Answer: C

Question #: 588
Topic #: 1
A team has been struggling with various issues during the course of an iteration. The project lead facilitates a discussion of the issues and the team forms new team agreements. During the next iteration, some of the same issues appear again.
What should the project lead do next?

A. Notify senior management of the issues, and have them review the importance of agreements with the team
B. Challenge the team to determine if the issues surfaced again because agreements were not followed
C. Post the agreements in a conspicuous place where all of the team members can see them
D. Let the team self-organize and determine the best means to prevent the issues from occurring again

Selected Answer: B

Question #: 589
Topic #: 1
A technical subject matter expert (SME) identifies an occurrence that should be captured in the project’s lessons learned. The SME asks the project manager to write, document and include it in the lessons learned register.
What should the project manager do?

A. Assign the documenting task to a project team member.
B. Ask the SME to document and capture the occurrence.
C. Request the SME to wait until the project closure phase.
D. Take ownership of documenting this information.

Selected Answer: B

Question #: 590
Topic #: 1
During the course of a project, the project manager wants to ensure that the work carried out and the product being created do not deviate from the prescribed business value.
What should the project manager pay special attention to in order to achieve this goal?

A. Reviewing and updating the requirements management plan
B. Carrying out quality audits and failure analyses
C. Monitoring the work breakdown structure (WBS)
D. Monitoring and updating the benefits realization plan

Selected Answer: D

Question #: 591
Topic #: 1
The project manager has observed that two team members have been arguing with each other openly at meetings. To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members.
What two actions should project manager take? (Choose two.)

A. Ask the team members to work it out themselves
B. Discuss this situation with other project managers and ask for advice
C. Reiterate ground rules at the next meeting and ensure that all team members are clear about these rules
D. Address the behavioral issue with each team member
E. Discuss the behavior directly with their managers and request them to correct the behavior

Selected Answer: CD

Question #: 592
Topic #: 1
The project sponsor on an agile project informed the project lead that an executive would like an update on the project’s progress.
What should the project lead do?

A. Provide a link to the project’s shared drive for the executive to search through for any artifacts that are of interest
B. Invite the executive to the project’s meeting space to determine if the project information radiators meet their needs
C. Reach out to the project management office (PMO) for status report templates and provide project updates in that format
D. Ask the project sponsor or product owner to provide an update since the project lead should be trying to keep the team free from impediments

Selected Answer: B

Question #: 593
Topic #: 1
A project manager is leading a meeting with key stakeholders, the project sponsor and the product owner to define the features that will be released after the next iteration. The purpose of the meeting is to review the product backlog prioritization, considering that during the past iteration some deliverables were not completed.
Which two items should be taken into account first to review and update the product backlog priorities during the meeting? (Choose two.)

A. Complexity and the cost of development
B. Industry trends and the technical approach
C. Cost of delaying some features against business value
D. Reusing components from another product
E. Length of time each feature has been on the backlog

Selected Answer: AC

Question #: 594
Topic #: 1
A project manager led the implementation of an electronic invoicing project that has just been completed. The financial manager communicated that the team discovered three invoices with errors.
Which two documents should the project manager update as soon as possible? (Choose two.)

A. Issue log
B. Risk register
C. Stakeholder register
D. Change log
E. Backlog register

Selected Answer: AD

Question #: 595
Topic #: 1
During an iteration of a project, a planned activity becomes more complex. The work should be delivered in the shortest time possible.
What approach should be used in this situation?

A. The team facilitator gets support from external team members.
B. The team members bring in a specialist to help them
C. The product owner moves it to the product backlog.
D. The cross-functional team member work together to complete the activity

Selected Answer: D

Question #: 596
Topic #: 1
A multinational company has a plan to expand their business into a new country where they currently have no presence. A project manager is assigned to initiate this project.
After reviewing the business case, what should be considered first when developing an appropriate implementation strategy?

A. Acquire project resources from the new country to mitigate the risk of uncertainty
B. Evaluate the environmental and regulatory factors and identify high-level risks and assumptions
C. Identify and monitor the risks closely since the company does not have lessons learned for this country
D. Ensure that project sponsors are in agreement on the project deliverables and timeline during the project

Selected Answer: B

Question #: 597
Topic #: 1
A project manager is assigned to lead a newly formed agile team. The functional manager has assigned tasks to team members, but the team members do not feel empowered.
How can the project manager promote empowerment and accountability among the team?

A. Assign the tasks individually based on the role of the team member to ensure expertise on the subject.
B. Encourage and assign the team to perform demos of their products or software with the customers
C. Give the team autonomy to make their own decisions on how to perform the tasks
D. Encourage the team to keep the product owner involved when choosing ways to resolve the given task

Selected Answer: C

Question #: 598
Topic #: 1
A project manager who is managing a critical project in a multinational company is conducting a progress meeting with all team members. During the meeting, one of the team members states that they are facing a critical problem that will prevent them from completing their assigned task.
What should the project manager do?

A. Ask the team member to follow the approved communications management plan to communicate their issue
B. Schedule a meeting with the concerned team member to review and update the issue log together
C. Review the risk register with the team member to find the proper response action for this issue
D. Ask the team member to raise a change request to assess the issue in detail

Selected Answer: C

Question #: 599
Topic #: 1
During the last sprint review the product owner stated that the product does not deliver any value. The project manager believes that the product meets all the provided specifications. The team is confused by the product owner’s statement.
What should the project manager do when using a hybrid approach?

A. Escalate the matter to the executive board so they can decide on next steps
B. Prioritize the project backlog and ask the development team to fix the issues
C. Review the project’s benefits management plan with the product owner
D. Ask the product owner to terminate the project as it is no longer aligned to the expected benefits

Selected Answer: C

Question #: 600
Topic #: 1
A geographically distributed project team has development issues between the collocated and virtual teams causing productivity to decrease.
What should the project manager do to address this issue?

A. Force the team members to work from one location
B. Develop protocols for resolving conflicts between team members
C. Obtain special expertise to advise the team members
D. Set up face-to-face meetings with project team members

Selected Answer: B