PMP Topic 4
Question #: 939
Topic #: 1
During user acceptance testing, a project sponsor asks the project manager to add a couple of features. To meet the firm go-live date, the project team will need to work overtime.
What should the project manager do?
A. Submit an emergency change request and assign tasks to the team.
B. Request approval for overtime and a bonus to deliver on time.
C. Inform the sponsor that the project team cannot commit to more work.
D. Consult with the project team and provide options to the sponsor.
Selected Answer: D
Question #: 938
Topic #: 1
A project manager is working on an international effort that involves a project team located on four different continents. The project team is extremely proud of the progress they have made on a recent iteration of the project. However, senior stakeholders unfamiliar with the project’s progress are concerned that the project may be unsuccessful.
What should the project manager do to help mitigate the stakeholders’ concerns?
A. Create and send out a high-level progress summary to all stakeholders that has been approved by the program manager.
B. Setup an in-person status meeting so stakeholders can speak with the project team about their project concerns.
C. Setup a virtual meeting with the stakeholders to discuss concerns and provide regular progress updates every 2 weeks.
D. Ask key developers to identify the most important risks and what the project team is doing to address those risks for the stakeholders.
Selected Answer: C
Question #: 937
Topic #: 1
A project lead is managing a project in the execution phase. A new product owner was assigned and the project lead had their first meeting with the new product owner. During the meeting, the new product owner indicated the scope of the first release needs to be changed.
What should the project lead ask the product owner to do first?
A. Create new backlog items and discuss them in the next sprint retrospective.
B. Create new backlog items and discuss them in the next sprint planning.
C. Review the new backlog items and discuss them in the next standup.
D. Review the priorities of the existing backlog items included in the release.
Selected Answer: D
Question #: 936
Topic #: 1
An internal process was recently introduced by the management team. The new process, however, has not added much value and is impacting the project’s deliverables.
What should the project manager do?
A. Allocate one team member who can focus only on process adherence.
B. Ensure that the team implements the process without delays in deliverables.
C. Discuss this with the team and convince them to continue with the process.
D. Negotiate with management and get the required process changed.
Selected Answer: D
Question #: 935
Topic #: 1
A customer approaches the product owner with a new requirement and asks for a rough estimation to implement it. The outline of the task would be similar to a prior deliverable.
What should the product owner do to properly inform the customer?
A. Analyze the current backlog and the backlog refinement to determine a gap for fulfilling the requirement.
B. Check the work breakdown structure (WBS) and the cost estimation for the similar requirement and provide an estimate for the new requirement.
C. Revisit the user story of the similar requirement, learn about its story points and velocity, and sketch out the time needed for this requirement.
D. Refer to the lessons learned register where the experience and effort of former requirements should have been noted.
Selected Answer: C
Question #: 934
Topic #: 1
A project manager noticed that a talented team member remains passive and quiet during project meetings with the larger project team and other stakeholders. The team member interacts with the project manager quite well during one-on-one interactions.
What should the project manager do?
A. Praise the talkative team members for their input to encourage the quiet team member to speak up.
B. Encourage the quiet team member to actively participate during the team meetings.
C. In the larger team meetings, share the feedback given by the quiet team member during their one-on-ones.
D. Take the laissez-faire approach and give the quiet team member time to work up the courage to speak up.
Selected Answer: B
Question #: 932
Topic #: 1
Three testers joined the project team just before the end of the build. During the project team meeting, the testers indicated that the project quality is poor, and they should not continue testing until all the defects are fixed.
Which three actions should the project manager do? (Choose three.)
A. Stop the project and review the output.
B. Ask the testers to provide additional information.
C. Brainstorm the issue with the project team.
D. Continue with testing according to the plan.
E. Ask the sponsor for assistance and guidance.
Selected Answer: BCD
Question #: 931
Topic #: 1
A project is nearing the completion of a sprint when the product owner announces that a local regulator has banned part of the deliverable. What should the project manager do?
A. Complete the sprint and seek a waiver from the regulator.
B. Perform a sprint risk assessment and analyze challenges.
C. Add more items to the sprint backlog that will add value.
D. Complete the sprint, but do not release the deliverable.
Selected Answer: B
Question #: 929
Topic #: 1
In the execution phase of a large construction project, the contracted logistic company decided to increase their price as a result of unavailability of shipping containers. What should project manager do?
A. Assess the impact of the price increase given by the logistic company and follow the contract and global guidelines for this situation.
B. Agree to absorb the price increase because the unavailability is beyond the control of the logistic company.
C. Abandon the contract with the logistic company and look for another company that has not increased their prices.
D. Explain to the logistic company that an increase in price is not acceptable because they signed a contract.
Selected Answer: A
Question #: 928
Topic #: 1
After releasing the first deliverable of the project, one of the impacted departments refused to use the system because they believe that it adds more work. What could the project manager have done to prevent this?
A. Deployed a user survey
B. Reviewed organizational standard policies
C. Created an escalation plan
D. Conducted a stakeholder analysis
Selected Answer: D
Question #: 927
Topic #: 1
For the second time in a week, one of the team members failed to deliver their assigned work. As a result, it is impossible for the team to achieve their agreed-upon target.
What should the project manager do?
A. Insist that the team member maintain the agreed-upon rate of output to maintain the deadline.
B. Review the project team’s performance level and discuss areas for improvement.
C. Discuss the issue with the team member to identify the root cause and work to resolve it.
D. Seek a replacement who has the same skillset and availability as the team member.
Selected Answer: C
Question #: 926
Topic #: 1
During project execution, a project manager wants to involve the business lead before the users are involved in the project. However, the business lead is also engaged in another big project and cannot join this project meeting.
What should the project manager do first?
A. Ask a delegate from the business lead to communicate and handle the transition work.
B. Summarize the changes and potential user impact in an email and send it to the business lead.
C. Adjust the project completion date until the business lead is able to engage in the discussion.
D. Add resources to answer questions that the users and business lead will have during the project.
Selected Answer: A
Question #: 925
Topic #: 1
A project manager is working in a constantly changing business environment. In order to address this situation, the project manager has decided to use a collaborative leadership style.
Which landscape describes the project environment?
A. High accountability, little authority
B. Good roadmaps, little accountability
C. Available resources, bad roadmaps
D. Enough authority, insufficient resources
Selected Answer: A
Question #: 922
Topic #: 1
A project manager is leading a virtual IT project with a remote team. A team member tells the project manager that they do not know if they can finish on time because they are unaware of the other team members’ progress.
What can the project manager do to resolve this conflict?
A. Communicate by email with each team member to assign the tasks.
B. Host weekly meetings with the entire team to improve communication.
C. Ask the team that is having the problem to follow the project plan.
D. Schedule weekly meetings with each team member.
Selected Answer: B
Question #: 921
Topic #: 1
A project manager is leading a team that is new to agile. During the kickoff meeting, one team member asks how risks will be managed using agile approaches.
How should the project manager respond?
A. Risk management is a collaborative effort and will be managed during each iteration.
B. Risks are managed by the project manager and forecasted at the beginning of each project.
C. Risks will be managed during a retrospective session with all of the team members.
D. Risks are managed by the team and they will be analyzed during risk management kickoff.
Selected Answer: A
Question #: 919
Topic #: 1
As part of project execution, a contractor proposed and conducted site acceptance tests and pre-implementation technical training. However, during the implementation phase, the project manager notes a clear gap in the project team’s competence in following the implementation of the technical requirements.
What should the project manager have done to avoid this situation?
A. Ensured the training conducted by the contractor used standard methods
B. Reviewed the proposed training with the contractor
C. Performed a proper training needs assessment
D. Prepared proper training outcome measurements
Selected Answer: C
Question #: 918
Topic #: 1
A project manager is reviewing the documents for closing a phase when the customer calls to say that the project is not generating any value for the company. What should the project manager do?
A. Wait to close the project until the customer is satisfied.
B. Validate the project scope, objectives, and outcomes with the customer.
C. Analyze which activities will generate the most value for the project.
D. Perform a cost-benefit analysis for the project.
Selected Answer: B
Question #: 917
Topic #: 1
A struggling company is executing a critical project. However, due to external environment changes, there is not enough funding to complete the project.
What should the project manager do first?
A. Reduce the scope of the project to match the available funds.
B. Park the project until the external environment is favorable.
C. Ask the project sponsor to look for additional funding.
D. Assess the impact and evaluate alternatives to accommodate the change.
Selected Answer: D
Question #: 916
Topic #: 1
A project manager is leading a multiyear project. Near the end of the first year, the project manager checks to see if the whole budget allocated for the year will be used. Some features utilizing this year’s budget were added later in the year as change requests, but these features will not be ready by the end of the first year.
What should the project manager do?
A. Ask the team to test partially ready features and check if payment can be authorized with a signed formal acceptance.
B. Authorize payment for the features ready this year and for the features planned for the following year that are now ready.
C. Approach the product owner and the financial department to create a new nonbinding contract without fixed deliverables.
D. Provide an update to the financial department regarding the status of the time line of the project.
Selected Answer: D
Question #: 914
Topic #: 1
A project manager forms a new virtual project team that will be leading the project subcontractors in various countries. The project manager notices that each of the team members comes from a different culture.
Which action should the project manager take to increase team cohesiveness?
A. Execute a rotating relocation, where team members spend a certain amount of time in each of the countries.
B. Empower the team and emphasize the project manager’s trust in them.
C. Arrange a weekly virtual meeting to allow team members to exchange their cultures.
D. Require each team member to physically attend at least two meetings per year.
Selected Answer: C
Question #: 913
Topic #: 1
During a project kickoff meeting, the client indicates that the benefits of the project will become the most important revenue stream for the company. The client needs to find opportunities to deliver value to their company as soon as possible.
What should the project manager do?
A. Apply project schedule compression techniques to deliver benefits faster.
B. Plan project iterations taking into consideration value delivery.
C. Develop a project management plan to achieve the goals of the project faster.
D. Align the goals of the project with the revenue goals of the company.
Selected Answer: B
Question #: 911
Topic #: 1
A project manager works for an organization that intends to begin using agile delivery, but there is a lack of support from some business units. The project manager needs to address the lack of trust in agile.
What should the project manager recommend?
A. Negotiate special arrangements for an agile pilot project.
B. Define detailed work instructions for agile project delivery.
C. Implement and establish an agile framework for the project.
D. Hire a team of contractors for agile project delivery.
Selected Answer: A
Question #: 910
Topic #: 1
A project manager has been working on a critical project to transform an organization’s operations. The project manager had successfully completed four sprints when the innovation director was replaced. The new director placed a hold on the project until a new strategy can be put in place.
What should the project manager do first?
A. Discuss the vision and possible impacts with the new director.
B. Review the risk management plan from previous projects with the new director.
C. Escalate to the project sponsor to remove the project hold.
D. Seek approval from the new director to replace the current contingency budget.
Selected Answer: A
Question #: 909
Topic #: 1
A project manager notices the team is disagreeing on the level of effort required to complete a task. What should the project manager do?
A. Advise the team that an average of all the estimates will be used as it will be the most reliable level of effort.
B. Advise the team that they can resolve the estimation issue and they can work on it as long as it takes.
C. Advise each team member to explain the rationale for their estimate and then ask the team to come to consensus.
D. Advise the team that the project manager will determine the level of effort since the team cannot agree.
Selected Answer: C
Question #: 908
Topic #: 1
A project manager who is providing development support for a product notices some of their long-standing customers moving to a competitor because of improved value being delivered from their product. What should the project manager do first?
A. Ask the product owner if the value delivery of the product has changed.
B. Intensify the focus of the product to recapture the lost customers.
C. Put the ongoing product development on hold and discuss with the team.
D. Request a change to the product based on the new market insight.
Selected Answer: A
Question #: 907
Topic #: 1
A project defined to be executed in four months is divided into eight iterations. During its first retrospective, the team realizes that only one member has experience doing a key project requirement.
What should the project manager do?
A. Invite the team member to share experience in the next retrospective.
B. Ask the sponsor to add team members with the required experience.
C. Plan knowledge-sharing sessions within the team.
D. Ask the sponsor for a training course for the team.
Selected Answer: C
Question #: 906
Topic #: 1
A team is about to close a deployment and is waiting to receive critical information from the customer. The customer continues to postpone sending information, which is consequently delaying the deployment.
What should the project manager have done to prevent the delay?
A. Delegated the task to the product owner
B. Asked the team to use the sample data
C. Engaged the sponsor and sought their support
D. Received all key information ahead of time
Selected Answer: D
Question #: 905
Topic #: 1
A project manager has noticed that a specific team member rarely contributes or shares opinions during team discussions. However, the team member is effective at delivering assigned tasks on time.
How can the project manager leverage this?
A. Engage with the team member, let them know their strengths, and encourage them to share more.
B. Meet with the team member prior to meetings and share their thoughts with others so everyone can benefit.
C. Pair this team member with a more outspoken team member so their voice can be heard more.
D. Ensure the team member is assigned critical path tasks to meet the schedule.
Selected Answer: A
Question #: 904
Topic #: 1
A project manager is executing a large project with many stakeholders. One of the primary stakeholders is requesting a change to the project scope. The project manager knows that this scope change will not require much effort from the project team. The project manager is worried that going through the full change control process will hold up the project schedule.
What should the project manager do?
A. Ask the primary stakeholder for their official approval to avoid the change control process.
B. Implement the change in order to avoid changes to the schedule baseline.
C. Reject the change request because the project is already being executed.
D. Submit a formal change request since the change is affecting the project baseline.
Selected Answer: D
Question #: 903
Topic #: 1
A project manager is assigned to a critical project to build a complex application for a client whose goal is to achieve an ideal state for their business model, but is unsure about how to achieve the solution. What collaboration model should the project manager recommend in this situation?
A. Ask the client to specify their business needs in a contract format and approve it.
B. Schedule quarterly review meetings with the client.
C. Request that proper stakeholders, including the client, are assigned.
D. Ask the project team to write the business requirements based on the client’s needs.
Selected Answer: C
Question #: 900
Topic #: 1
A supplier that the company has used for years has trouble accepting the new terms of an agile contract. They do not understand the terms in the contract and feel they should not have to sign it because they have had a long relationship with the company.
Which action should the project manager take?
A. Train the supplier in agile approaches to help them understand the contract.
B. Change contract terms and conditions to avoid losing the supplier.
C. Issue a request for proposal (RFP) to find new suppliers with agile experience.
D. Ask the team if they can do the work until there is an available supplier.
Selected Answer: A
Question #: 1196
Topic #: 1
An agile team has been assigned to a project that mandates the implementation of changes to key government products. The team has been given 6 months to fulfill this mandate.
What should the team lead do next?
A. Create the project charter and statement of work (SOW) to estimate the changes and the scope of the change.
B. Create all of the stories just for the next sprint and skip the epics until the next sprint.
C. Create all of the stories needed to fulfill this change, document them in the backlog, and prioritize them according to business value.
D. Create the epics at a high level for the requirements and begin grooming sessions.
Selected Answer: C
Question #: 843
Topic #: 1
A project manager is in a team meeting and the project team requires a decision to be made about a new suggested timeline due to an impact from a potential scope change. What should the project manager do?
A. Follow the stakeholder engagement plan.
B. Review the stakeholder map along with the organizational chart and delegate the most senior person to make the decision.
C. Schedule a project decision meeting with all stakeholders to discuss the decision.
D. Make the decision on behalf of the organization.
Selected Answer: C
Question #: 832
Topic #: 1
In an ongoing project, the customer, who has been the main contact for the project, informs the project manager that they will be introducing a new contact person due to their busy schedule. Moving forward, the new contact will also be making key decisions.
What should the project manager do next?
A. Update the stakeholder register with the new contact’s details.
B. Inform the project team of the new point of contact.
C. Update the communications management plan.
D. Request a meeting with the customer and the new contact.
Selected Answer: A
Question #: 1167
Topic #: 1
In a marine construction project, the project manager is informed by the marine authority that the work permit will not be issued until certain environmental reinforcement work has been completed. After reviewing the project management plan, the reinforcement work is not included in the project scope.
What should the project manager do?
A. Raise this issue, and review and update the progress report for the next monthly project meeting.
B. Communicate with an officer in the environmental protection department to check if it is necessary.
C. Organize a meeting with the team and update the work breakdown structure (WBS).
D. Start the organization’s change control process via a change request.
Selected Answer: B
Question #: 674
Topic #: 1
A project charter has been approved and the project manager has been assigned to the project. The project manager is currently working with the project team to subdivide the project work packages.
What is the project manager doing?
A. Resource leveling
B. Work breakdown structure (WBS)
C. Decomposition
D. Network diagram
Selected Answer: C
Question #: 662
Topic #: 1
A team realizes that there is no access to data that the project depends on to complete the current iteration. This dependency was known; however, the team is unsure of the available options to remove this obstacle.
What should the project manager do next?
A. Move the dependent task to the next iteration.
B. Guide the team to determine alternatives.
C. Escalate the issue to the company’s IT manager.
D. Escalate the issue to the project sponsor.
Selected Answer: C
Question #: 655
Topic #: 1
A project is on its second iteration out of six. The team realizes that a key deliverable will depend on the acquisition of a new device.
What should the project manager do?
A. Invite the stakeholders to discuss prioritization of a new deliverable.
B. Detail the reason for the deliverable delay in the status report.
C. Register a risk and escalate it to the project sponsor.
D. Include the responsibility for acquisition with the core team.
Selected Answer: A
Question #: 641
Topic #: 1
A hybrid project has just deployed, and the project manager is planning project closure with lessons learned workshops. A key stakeholder informs the project manager that having the Scrum team in the workshops is a waste of time because the project was delivered successfully.
What should the project manager do?
A. Invite the Scrum team members as optional participants.
B. Ask the Scrum team members to share retrospectives.
C. Invite the Scrum team members as mandatory participants.
D. Ask the scrum master to attend the workshops.
Selected Answer: B
Question #: 18
Topic #: 1
A project manager is assigned to a critical software development project. The team is using a hybrid approach and has divided development into four sprints. At the end of sprint three, the project manager discovers that the earned value (EV) is US$500,000 and the planned value (PV) is US$550,000.
What should the project manager do?
A. Fast track the project
B. Adjust the budget
C. Introduce a float
D. Adjust the project time line
Selected Answer: A
Question #: 815
Topic #: 1
A project manager has experience working with a specific provider that has been requested for an upcoming project. This provider often fails to meet deliverable dates; however it is the only company with the specific experience required for the project.
What should the project manager do during the planning phase?
A. Encourage the provider to work overtime with no additional costs to the project.
B. Hire resources to obtain knowledge about the provider’s specific capabilities.
C. Add penalty clauses to the contract and update the risk register.
D. Contract another provider with less experience and give them a chance to provide the deliverables.
Selected Answer: C
Question #: 811
Topic #: 1
During the execution phase, the project manager discovered that the deliverables are not meeting the quality specifications requested by the main stakeholder. This has caused the schedule performance index (SPI) to deteriorate from 0.98 to 0.72 and the cost performance index (CPI) from 1.5 to 1.1.
What action should the project manager take to mitigate the issue of the deliverables being rejected during the next iteration?
A. Submit a change request to prioritize resolutions for the quality issue to minimize the impact on the rest of the deliverables.
B. Reinforce the definition of done (DoD) during sprint planning so that the team has a common understanding of expectations.
C. Create a dedicated sprint to complete all of the pending specifications from previous sprints.
D. Assure that the product backlog is properly prioritized to avoid dependencies that cause rejection.
Selected Answer: A
Question #: 1138
Topic #: 1
A project is in the planning phase. The project manager notices that the available engineers do not have the required skills. Since outsourcing is not an option for this project, the project manager asks human resources (HR) to hire or assign engineers with the required skills. However, the company cannot afford this at the moment.
What should the project manager do first?
A. Introduce a mentoring program to facilitate knowledge sharing.
B. Change the scope to include only the work that the team is qualified to do.
C. Add extra time for training during the course of the project.
D. Use the management reserve to obtain the needed resources.
Selected Answer: C
Question #: 713
Topic #: 1
During execution of a complex project, the project manager encounters numerous change requests from various teams. These changes may result in the project not meeting its objectives.
How should the project manager ensure that these changes are managed effectively?
A. Record the changes using the risk register and continue monitoring.
B. Include the changes in the backlog and review priorities with the product owner.
C. Deny the change requests and keep delivering the project as planned.
D. Review the project and communications management plan with the main stakeholder.
Selected Answer: B
Question #: 1108
Topic #: 1
A project manager has just been assigned to a new project. The project manager’s first task is to present the project benefits to the stakeholders.
Which three items should form part of the presentation? (Choose three.)
A. Risks associated with achieving the target benefits
B. Stakeholder register
C. Communications management plan
D. Expected business value
E. Metrics to measure benefits throughout the project
Selected Answer: ADE
Question #: 791
Topic #: 1
The project manager of a large construction project discovers that the blueprints received from the client appear incomplete. What should the project manager do first?
A. Continue project execution using the current blueprints from the client.
B. Escalate this issue to the project sponsor.
C. Consult with the client to determine if project execution should be continued.
D. Reschedule the project execution date.
Selected Answer: C
Question #: 884
Topic #: 1
During the fourth sprint, a project manager noticed that none of the customer representatives have participated in any of the sprints. The team told the project manager that they had a prototype ready.
What should the project manager do next?
A. Contact the customer to confirm that they received updates of the work in progress (WIP).
B. Tell the team to create a prototype manual to provide guidance for the end user.
C. Deliver a presentation about the capabilities to the quality assurance (QA) team.
D. Invite the customer representatives to the review meeting to review the prototype with the team.
Selected Answer: D
Question #: 1023
Topic #: 1
A company has always acquired very specialized services from local companies for its projects. During the planning stage for a regulatory project, the project manager is informed that local vendors would not be able to operate due to an unexpected major event. There is an option to hire the same services from companies in other countries.
What should the project manager do in this situation?
A. Review organizational process assets (OPAs) for similar projects.
B. Create a change request to extend the duration of the project.
C. Plan to execute the procurement tasks in a virtual environment.
D. Ask the project sponsor to put the project on hold.
Selected Answer: C
Question #: 164
Topic #: 1
An IT project manager for a project that is 50% complete learns that a critical team member plans to relocate to another country soon. The team member is needed for the remainder of the project.
How should the project manager improve team dynamics?
A. Require that all team members be physically present for the weekly project review
B. Offer the team member an incentive to stay until the end of the project
C. Replace the team member with someone who has similar qualifications and is located closer
D. Set up a weekly video conference to monitor the progress of the team member’s work
Selected Answer: C
Question #: 773
Topic #: 1
A project has been successfully completed. The project was ahead of schedule, under budget, and delivered the expected benefits. The project sponsor was satisfied and distributed recognition certificates to key project team members. However, the project sponsor accidentally forgot to issue a certificate to a key team member.
How should the project manager treat the missed key team member to avoid disappointment and demotivation?
A. Invite the team member to lunch with the business leader and project sponsor.
B. Thank the team member in a public meeting for their significant contributions to the project.
C. Explain the situation to the team member and follow up with a reward and recognition for them.
D. Request an additional recognition certificate for the missed team member from the project sponsor.
Selected Answer: D
Question #: 1201
Topic #: 1
The project manager’s firm is executing a construction project. The project is stalled due to reemerging conflicts and misunderstandings among stakeholders.
What should the project manager do to ensure a smooth start and completion of the project?
A. Invite all the stakeholders to a change control board (CCB) meeting, share feedback and facts, and come to a consensus.
B. Advise the firm to cancel the project due to misunderstandings among the stakeholders and the associated risks.
C. Conduct an on-site survey, start the project to avoid any undue delays, and ensure costs are under control.
D. Determine the root cause of the misunderstandings, get all parties to reach a consensus, and help to implement the outcome.
Selected Answer: D
Question #: 188
Topic #: 1
During an agile project, a project manager lost one of the resources, and at the same time, uncovered new requirements, which were added to the backlog. What should the project manager do next?
A. Reevaluate the backlog priority with the product owner since the velocity has been impacted.
B. Reevaluate the scope of the current iteration to keep the same velocity and timeline.
C. Reevaluate the velocity as the iteration duration will be impacted by new requirements.
D. Reevaluate the project schedule as the velocity will be impacted by the loss of resources.
Selected Answer: B
Question #: 186
Topic #: 1
A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings among team members. The project sponsor has allocated a monetary award.
How should the project manager utilize the award?
A. Meet with the team members and ask them how to spend the reward.
B. Arrange a luncheon for all team members and include team-building sessions.
C. Draft a points system to allocate a portion of the money for each resource.
D. Allocate the reward to the team leaders to spend on the team as they see fit.
Selected Answer: B
Question #: 9
Topic #: 1
Five agile teams working together on a product recently performed release planning. Midway through the project, each team showed that their progress was on track. When all of the teams integrated at the product level, many integration issues were observed. The overall product release progress declined with predictions showing the committed content will not be able to be accomplished.
What should the project manager have done differently?
A. Performed a Scrum of Scrums on a regular basis to help the teams remove impediments
B. Formed a separate quality assurance team to test all items coming from each team at the end of each sprint
C. Arranged an online session on the integration concept and suggested tools to the teams
D. Ensured frequent and continuous integration of work to obtain early feedback and continuous learning
Selected Answer: A
Question #: 492
Topic #: 1
During project execution, the project manager discovered that a key deliverable was missing from the scope of work. After investigation, the project manager and the team discovered that the missing deliverable will impact the critical path.
What should the project manager do to avoid future delays?
A. Submit a change request.
B. Add additional resources to the project
C. Update the scope of work
D. Review the risk management plan
Selected Answer: A
Question #: 327
Topic #: 1
A project manager is performing the role of scrum master for a team of developers. There is a conflict among the developers, generated by differences in how a feature can be delivered. The project manager organized a few spikes to resolve this conflict.
What should the project manager do next?
A. Organize a multivoting event to achieve consensus of the whole team.
B. Allow the team to decide on their own which option should be implemented.
C. Organize more spike events until consensus of the team is reached.
D. Ask the project sponsor to decide which option should be implemented.
Selected Answer: A
Question #: 1206
Topic #: 1
During the project planning phase, a project manager is informed that they cannot start one activity before another department implements the required IT system. What should the project manager do?
A. Fast track this dependency to avoid delaying the project.
B. Perform Integrated Change Control.
C. Ask IT to prioritize the needed system to meet the schedule.
D. Include the dependency in the project schedule.
Selected Answer: D
Question #: 294
Topic #: 1
A project team strongly encourages the project manager to purchase an application that will significantly reduce work time. Without the application, the deadline might be missed. However, the purchase will impact the project cost. The sponsor would like to explore a less expensive application that will save the team’s time.
What should the project manager do?
A. Raise a change request.
B. Create a decision tree.
C. Purchase the application.
D. Analyze assumptions and constraints.
Selected Answer: D
Question #: 1156
Topic #: 1
An innovation project with a budget of over US$30 million is expected to have a large impact on the technology industry. The business area is concerned if the project will meet stakeholder expectations and raised this concern with the project manager.
What should the project manager do to manage business concerns and expectations before starting the project?
A. Request that the project team develop a release plan and roadmap for the project.
B. Ask the product owner to prioritize the backlog items based on the return on investment (ROI).
C. Direct the project team to estimate user stories in greater detail.
D. Meet with the project finance team to measure market variations and product impact.
Selected Answer: B
Question #: 896
Topic #: 1
A project manager is working on a software development contract. The project is halfway through a 3-year contract when there is a change in the political landscape and 20% of the stakeholders are replaced. Almost immediately decisions become delayed, invoices go unpaid, and meetings become unmanageable.
What tool would assist the project manager to better understand the new project landscape?
A. Communication analysis
B. Power distance analysis
C. Stakeholder analysis
D. Engagement analysis
Selected Answer: C
Question #: 1004
Topic #: 1
A transportation company is developing a new tool to improve their delivery process. As project development for sprint two began, the executive steering committee made a request to include a new capability to perform a what-if analysis in the tool based on the customer demand and forecast.
What should the project manager do next?
A. Revise the project schedule and budget based on the additional scope, and review with the team.
B. Include the new capability to the product backlog and continue activities based on the current plan.
C. Perform an impact analysis on the schedule and budget based on the additional scope.
D. Analyze and negotiate with the executive steering committee regarding this new request.
Selected Answer: C
Question #: 851
Topic #: 1
The project team is planning a schedule with limited information. The team is having issues identifying the detailed tasks and estimating task duration.
Which three techniques should the project manager use? (Choose three.)
A. Gantt chart that includes milestones and deadlines
B. Rolling wave planning and an adaptive approach
C. Relative estimation to determine the task or deliverable sizes
D. Iterations and reviews to continuously keep adapting the plan
E. Bottom-up estimating based on a work breakdown structure (WBS)
Selected Answer: BCD
Question #: 551
Topic #: 1
Early in the execution phase, a project manager discovers that recent changes in enterprise environmental factors (EEFs) will severely reduce the implementation cost and shorten the project schedule.
How should the project manager address this situation?
A. Meet with the project team to decide how the remaining budget will be spent
B. Keep the extra budget as management reserve until project closeout
C. Give the team extra time to finish tasks within the original timeline
D. Follow the project escalation policy and communications management plan
Selected Answer: B
Question #: 666
Topic #: 1
A project manager is leading a software development project that will assist in maintenance management for a power plant. The project manager is analyzing project performance data and trying to forecast if the project will have any slippage in the future.
What should the project manager do?
A. Perform schedule analysis.
B. Perform quality control analysis.
C. Perform trend analysis.
D. Perform root cause analysis (RCA).
Selected Answer: C
Question #: 126
Topic #: 1
A project manager has been assigned to a project after the charter has been approved. While reviewing the charter with the team, the project manager finds that some major budget items, necessary for achieving the project outcome, have been missed.
What should the project manager do next?
A. Immediately discuss this with the project sponsor and request to revisit the budget to ensure its accuracy
B. Add the missing budget items to the risk log and present them in the next project steering committee
C. Start the project and deal with these budget issues as they arise throughout the project life cycle
D. Reduce the quality and cost of other deliverables to allow additional budget for the items that were missed
Selected Answer: A
Question #: 480
Topic #: 1
During the execution of a project within an operations function, the project manager encounters scope changes and a delay in the delivery of critical tasks.
How should the project manager address this situation?
A. Communicate the concerns to the project management office (PMO) during the weekly project reports
B. Call for a team meeting to decide if the changes should be included
C. Initiate the change request to modify the scope and adjust the timelines
D. Conduct an impact analysis and present the results to the steering committee for approval
Selected Answer: B
Question #: 708
Topic #: 1
A project manager is managing the transition to operations. The project sponsor wants to ensure that good support is provided to the end users.
What should the project manager do?
A. Ensure that comprehensive documentation is handed over.
B. Ask the project team to provide operational support for 1 year.
B. Ensure that knowledge is transferred to the operations team.
C. Ensure that the user guide is detailed and has clear instructions.
Selected Answer: C
Question #: 171
Topic #: 1
A project manager is working on a construction project. The company owner asks the project manager to provide cost estimates for the new decoration project within 4 hours.
How will the project manager be able to complete this task?
A. Call a meeting with the project team to identify the most appropriate approach
B. Tell the owner that a rough order of magnitude will be provided
C. Contact a subject matter expert (SME) for advice and consultation
D. Tell the owner that the task requires more time and expertise
Selected Answer: B
Question #: 517
Topic #: 1
The CEO has authorized the development of a complex financial product for a company to provide greater future benefits. The budget has been acquired through financing with global investors who expect all risks to be identified as soon as possible.
What should the project manager use to identify the risks?
A. An analysis of shared risks between parties
B. Strengths, weaknesses, opportunities, and threats (SWOT) analysis
C. Expert judgment
D. A risk value assessment
Selected Answer: B
Question #: 686
Topic #: 1
A new team member has joined a project team. During the first sprint, the new team member approached the project manager and requested to implement a new way of testing. The team has been resistant to the proposed change.
What should the project manager do?
A. Ask the new team member to focus only on development and not do the testing.
B. Coach the new team member to conduct the testing the way it has always been done for this project.
C. Schedule a meeting with the new team member to learn about the new method of testing.
D. Request that the new team member do the testing the way it has always been done for this project.
Selected Answer: C
Question #: 685
Topic #: 1
A project manager is scheduled to meet with a client for their weekly risk management meeting. The project manager observed that one of the tasks which had external dependencies is delayed by one week. The project manager knows this will have an impact but does not know the exact details.
What two things should the project manager do? (Choose two.)
A. Discuss the issue with the external supplier’s authority.
B. Gather additional information and estimate the impact.
C. Wait for the client to raise a concern and collect more information.
D. Review the lessons learned from similar past projects.
E. Update the risk log and bring this up in the meeting with the client.
Selected Answer: BE
Question #: 670
Topic #: 1
A project team is performing a post-release evaluation of a product that requires detailed feedback from seven stakeholders. Six of the stakeholders have promptly provided feedback. One of them has not provided any feedback despite numerous requests from the team.
What should the project manager do in this situation?
A. Explain to the sponsor why the reluctant stakeholder needs to provide feedback.
B. Host a meeting with the reluctant stakeholder and project team to resolve any conflict.
C. Meet with all seven of the project stakeholders and request all of their feedback.
D. Schedule a meeting with the reluctant project stakeholder to obtain their feedback.
Selected Answer: D
Question #: 120
Topic #: 1
A project manager is planning a project with multiple work packages. Each work package has its own defined scope, but funding will be at the project level.
How should the project manager determine if the allocated resource budget is sufficient to cover the resource costs of the project?
A. Estimate the costs at the work package level and add those costs to calculate the total cost of the project and compare it to the allocated budget.
B. Create a budget burndown and a scope burnup and then verify that the project scope is completed before the allocated budget is depleted.
C. Divide the allocated budget by the number of work packages and verify that each work package can be completed within the allocated budget.
D. Fund each work package in the order of its importance and shift any remaining scope from non-funded work packages to funded work packages.
Selected Answer: A
Question #: 630
Topic #: 1
A project is on its fifth iteration out of six. One member of the team has left the company unexpectedly.
What should the project manager do next?
A. Take on some of the necessary work to minimize the impact.
B. Invite the stakeholders to discuss a mitigation plan.
C. Detail the reason for the project delay in the status report.
D. Register an issue and escalate it to the project sponsor.
Selected Answer: B
Question #: 868
Topic #: 1
A project team is reviewing the project business document for a phase-gate session and discovers that the benefits need to be validated by the project sponsor.
Unfortunately, the project sponsor was recently changed, and the new sponsor does not seem to be supportive.
What should the project manager do to address this situation?
A. Notify and escalate to the high-level management team and request that they take action.
B. Arrange for a discussion with the project sponsor and clarify the project business document.
C. Schedule a one-on-one meeting with the project sponsor to obtain their buy-in on the project benefits.
D. Identify and add the change in management as a risk in the risk register.
Selected Answer: C
Question #: 831
Topic #: 1
A project manager works in a startup company and is in charge of a key project that has critical and time-sensitive delivery objectives. One of the project team members missed completing an assigned deliverable on time, despite repeated assurances from the team member that it would be completed on time.
What should the project manager do next?
A. Meet with the team member and work on a development plan for them to avoid missed deliverables in the future.
B. Hold a team meeting to discuss team member commitments and communications.
C. Record the issue, then refocus the team’s efforts on delivering the next set of deliverables.
D. Give the team member a formal warning for the negative impact due to failure to deliver and not meet deadlines.
Selected Answer: C
Question #: 36
Topic #: 1
Eight highly qualified experts have been assembled to work for a 6-month period on a specific aspect of an organization’s product development process.
How should the project manager support this team to succeed?
A. Define roles and targets for all team members and regularly follow up with one-to-one meetings to review progress.
B. Hand over control of specific aspects of their roles as experts and let them agree on their own timelines and targets.
C. Work with the team members to define the overall objective and support them to engage around the goal.
D. Bring in a senior colleague who is also an expert to ensure the team is on track to achieve the goals and objectives.
Selected Answer: C
Question #: 482
Topic #: 1
During project execution, the project manager notices that the work performance reports have deteriorated drastically in less than two weeks. The project team in country A is complaining about delays resulting from holidays occurring in country B that have impacted their project team.
How should the project manager handle this situation?
A. Implement crashing to compress the schedule and improve the schedule performance index (SRI).
B. Implement fast-tracking to compress the schedule and improve the SPI
C. Perform conflict management using the project’s resource management plan.
D. Review the risk management plan to evaluate the probability and impact of these delays
Selected Answer: D
Question #: 800
Topic #: 1
A project manager is attending a progress meeting with a client. The client requests a design change which might potentially add value to the project.
What action should the project manager take?
A. Consult with team members and allow them to make a decision.
B. Accommodate the change request to serve the client’s needs.
C. Convince the client not to make changes to the project.
D. Make transactional decisions focusing on the project goals.
Selected Answer: D
Question #: 795
Topic #: 1
To prevent influential stakeholders from dominating product delivery decisions, the product owner decided to use planning poker. What is a key advantage of using this technique?
A. Assists the team in planning the activities within the iteration
B. Allows for more accurate estimates
C. Incorporates a technique similar to brainstorming
D. Ensures active project team participation
Selected Answer: D
Question #: 38
Topic #: 1
During the execution of a project, a company decides that everybody will need to take vacation time before the end of the year. This may cause a change in the project time line.
How should the project manager address the situation?
A. Agree with functional management and team members on a vacation schedule that would minimally impact the project schedule
B. Submit a formal request to senior management asking them not to proceed with this decision based on the impact it will have on the project
C. Push out the project timeline according to the vacation plan in place based on the recent company policy
D. Discuss the vacation plan and include scheduling changes in the change log database
Selected Answer: D
Question #: 658
Topic #: 1
A project manager is well informed on the industry standards of the organization and believes that they are not reflected in the project deliverables. What should the project manager review next?
A. Organizational process assets (OPAs)
B. Quality process
C. Project charter
D. Quality management plan
Selected Answer: A
Question #: 572
Topic #: 1
A project manager has just finished initiating a project. While planning the project manager notes that several essential team members do not have the required skills for key tasks later in the project.
What should the project manager do first?
A. Develop the resource management plan and ensure adequate training
B. Replace the current project team members
C. Outsource the task to be completed by a specialized vendor
D. Update the issue log to account for the lack of team member qualifications
Selected Answer: A
Question #: 43
Topic #: 1
A new major road project is starting, and the contractor has contractually committed to submitting regular status reports and participating in integration meetings.
Halfway through the project life cycle, the contractor stops participating in meetings and submitting reports, stating these items consume too much time.
What should the project manager do first?
A. Assess the risk of the contractor not attending meetings and submitting reports for the rest of the project and escalate it to the project sponsor
B. Remind the contractor that they committed to attending meetings and submitting reports per the contract
C. Submit a claim for not fulfilling the contract terms and handle the claim in accordance with the alternative dispute resolution
D. Speak with the company’s lawyer and request that they demand the contractor fulfill their contractual commitments
Selected Answer: B
Question #: 441
Topic #: 1
A company starts implementing Scrum. About halfway through the first sprint, communication issues develop. Some project team members are not in sync with other team members.
What is the cause for this communication gap?
A. The project sprint board has not been updated
B. Daily standup meetings were not held or enforced
C. The project status dashboard has not been updated
D. The communications management plan has not been developed
Selected Answer: B
Question #: 249
Topic #: 1
An organization is adopting an agile mindset. On the first agile project, the project manager faced an issue because the team was unable to make decisions on time.
What should the project manager do to address the problem?
A. Assess the situation to understand how the organization’s culture impacts the decision-making process, and coach the team toward a new model.
B. Adopt an autocratic leadership style and dictate all decisions in order to speed up the team’s velocity.
C. Invite senior leadership to a team-building workshop and restate the importance of accountability and leadership under the new company direction.
D. Define clear guidelines on how decisions should be made under the new organizational policy and reinforce them with the team on every occasion.
Selected Answer: A
Question #: 1118
Topic #: 1
A company is starting a new agile project with a team that has expertise working on these kinds of projects. During the backlog refinement meeting, the team realizes that they are not completing the estimations because some key information is missing.
What should the project manager do?
A. Ask to postpone the iteration planning because the estimation is not complete.
B. Ask the product owner to review the stories with stakeholders prior to planning.
C. Review the project backlog with the product owner before estimating the stories.
D. Review the previous project estimations and assign them to the stories.
Selected Answer: B
Question #: 57
Topic #: 1
A project manager for an agile project is concerned that the team has been losing momentum over the last iterations.
Which two tools should the project manager use to analyze team performance? (Choose two.)
A. Burndown chart
B. Product backlog burnup chart
C. Cumulative flow diagram of completed features
D. Work breakdown structure (WBS)
E. Project schedule
Selected Answer: AC
Question #: 497
Topic #: 1
An integrated project involves the interaction of both hardware and software and the sponsor has approved the schedule management plan. The project team evaluated the product’s feasibility of functionality and accelerated testing.
What should the project manager do as a servant leader?
A. Support the team as necessary to find the minimum viable product (MVP).
B. Amend the project budget to include MVP testing.
C. Submit a change request to the project sponsor for accelerated testing.
D. Develop the product as per the schedule to perform integration and testing.
Selected Answer: A
Question #: 473
Topic #: 1
A company’s project management office (PMO) has been trying to implement an adaptive approach in the project management framework and a project manager has been asked to use adaptive tools in their next project. This is not the first time the request has been made and the previous project failed when adaptive tools were implemented.
What should the project manager do?
A. Prepare a change request and seek approval from the steering committee regarding the new project framework
B. Conduct individual interviews with key stakeholders in order to understand all concerns, then prepare a communications management plan
C. Bring in a third party company to develop and implement a hybrid framework for this specific project
D. Recommend to the PMO that it is not the right time to start implementing adaptive tools in projects
Selected Answer: B
Question #: 657
Topic #: 1
A project manager schedules virtual daily standup meetings for a project, but half of the team members regularly join late or miss the meeting all together. What should the project manager do?
A. Discuss ground rules with the team that will include daily meetings.
B. Agree on a new time and reschedule the daily standups.
C. Use one-to-one virtual meetings because they are more efficient.
D. Ask senior management for coaching regarding this situation.
Selected Answer: B
Question #: 105
Topic #: 1
A project manager has just been hired by a company without a project management governance structure. During the kick-off meeting, a key stakeholder emphasizes the importance of the project meeting the company’s strategy, investment, and compliance requirements.
What should the project manager do?
A. Put into place a project governance model in line with the requirements
B. Replicate the organizational governance to the project governance
C. Create an organizational project management governance
D. Ask the organization to create a project portfolio governance
Selected Answer: B
Question #: 1135
Topic #: 1
A project manager is in the middle or handling a major upgrade to an existing product. The project manager learns that the resources initially promised as part or the project are being moved to another priority project.
What should the project manager do?
A. Perform an impact analysis to see the effect on the project
B. Examine ways of modifying the scope of the project.
C. Adopt a resource leveling procedure to level the resources
D. Retrieve the documentation that shows the resource allocation
Selected Answer: A
Question #: 87
Topic #: 1
A project engineer in country A is complaining about the sample received from the supplier in country B because the sample is not the correct length. During a telephone conference, the supplier checked the drawings and insisted that the measurement was accurate.
What should the project manager do next?
A. Hire a company in country B to perform a quality check before shipment
B. Evaluate the procurement contract to determine the agreed-upon specifications
C. Escalate the issue to the purchasing department for review
D. Add an additional task to cut the received part according to the specifications
Selected Answer: B
Question #: 316
Topic #: 1
In a hybrid project, the customer has issued a contract that specifies the deliverables for each quarter. The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter. The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed.
Which two actions should the project manager take? (Choose two.)
A. Ask the customer for their priorities regarding the requirements for the second milestone.
B. Escalate the issue to upper management to resolve the problem, and suggest a plan.
C. Convince the customer to leave the second milestone in place and not change it.
D. Tell the customer that moving the milestone has a very high impact on the cost of the project.
E. Go back to the development team and discuss which second milestone requirements can be performed in the first quarter.
Selected Answer: AE
Question #: 131
Topic #: 1
A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on
20 December might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A. Review the supplier’s contract to understand the terms of sale
B. Insist that the supplier deliver the goods on the agreed date
C. Update the risk register and take advantage of the opportunity
D. Accept the risk and update the risk register
Selected Answer: A
Question #: 675
Topic #: 1
A large matrix organization is adopting a new communications approach. This is necessary because their projects often require the resourcing of expert knowledge in the form of specialists from various departments and divisions.
What should the project manager do to set up effective communications?
A. Focus on the recipients’ needs and not the information itself.
B. Use the highest possible technical language and avoid using metaphors.
C. Ensure that messages sent to the recipients are delivered.
D. Plan on transmitting the information in an easily understandable manner.
Selected Answer: D
Question #: 640
Topic #: 1
A customer is concerned with the quality of the product delivery, as the production deployment is approaching. What should the project manager do next to ensure acceptance of the deliverables?
A. Verify the production budget before advancing the product.
B. Evaluate the quality checklist for product compliance.
C. Review the approved exit criteria for the product.
D. Test product integration in accordance with the requirements.
Selected Answer: B
Question #: 887
Topic #: 1
A company is looking to adopt a new software solution to align business processes across multiple business units using a technology that was never used in the organization. What should the project manager focus on?
A. New system and the likelihood of technical debt
B. Specific requirements for important departments
C. Out-of-scope requirements across the organization
D. Conflicting priorities and business requirements
Selected Answer: D
Question #: 613
Topic #: 1
A distributed protect team wants to use the common ground principle to ensure that they have a common understanding of the scope. The team asks the protect lead to set up a workshop.
What should the project lead do?
A. Ask the senior members of the development team to elaborate on the scope in detail
B. Invite participants to the workshop with sufficient lead time to prepare
C. Reduce the number of participants to ensure that consensus is reached easier
D. Provide the participants with specific instructions and sot the expectations
Selected Answer: B
Question #: 623
Topic #: 1
A project manager is leading a team that is geographically dispersed. The team needs to collaborate and finalize the monthly reports. Occasionally, meetings occur during the weekends due to the time differences. Team members have expressed that they do not want to work on the weekends.
What should the project manager do?
A. Take over the activity and deliver the reports whenever work is required on a weekend.
B. Avoid reporting during the months that team members would need to work on the weekend.
C. Remind the team members of their governance responsibilities documented in the team charter.
D. Communicate to the project stakeholders that the reports will be delayed certain months of the year.
Selected Answer: C
Question #: 1219
Topic #: 1
A project team member does not submit the project status report on time. The team member is frustrated about being required to complete the report. The team member believes that the report does not reflect the reality of the project, has too many pages, and will not be read by stakeholders.
What should the project manager do?
A. Review the requirements of the report with the team member to redefine its purpose.
B. Instruct the team member to provide the report and document this in the performance review.
C. Reassign the report to another team member to prepare and submit it as requested.
D. Escalate to the team member’s functional manager that the report was not submitted as requested.
Selected Answer: C
Question #: 1197
Topic #: 1
A project manager has been assigned to a hybrid project. The project manager needs to ensure all team members are collaborating and are aware of the project’s ongoing changes.
What should the project manager do?
A. Encourage collaboration on a daily basis, facilitating different communication channels.
B. Distribute a project newsletter that includes any project changes and required project information.
C. Meet daily with the project team and include a monthly report on the risks and issues.
D. Send out daily emails with the project status and task lists to all team members.
Selected Answer: D
Question #: 1195
Topic #: 1
A company is transitioning from a predictive approach to an agile approach. A project manager is assigned to the first pilot with an inexperienced team. Due to an unexpected event, the whole team is asked to work remotely. During the second sprint, the project manager starts to notice a lack of commitment from the team members.
What should the project manager do in this situation as a servant leader?
A. Coach team members to increase their engagement and collaboration.
B. Request an exception to allow the team to return to work on-site.
C. Force the team to attend the daily standups to gather the project status.
D. Allow the team to address the problem as a self-organized team.
Selected Answer: D
Question #: 1187
Topic #: 1
During a project to develop a new pharmaceutical product, the project manager was informed that there has been a change in government regulations regarding the materials of the project. What should the project manager do?
A. Update the contingency plan to take this issue into account.
B. Meet with the stakeholders to update the risk register and risk management plan.
C. Study the new regulations with the team and evaluate if there is any impact on the project variables.
D. Review the procurement documentation and modify requirements as needed.
Selected Answer: B
Question #: 1186
Topic #: 1
A project manager is implementing an enterprise-wide software project. The project has a great business impact and is fully supported by senior management. However, the project manager is facing difficulties getting the support of several key departments.
What should the project manager do?
A. Ask senior management to communicate with these departments.
B. Understand the user concerns and revisit the stakeholder engagement plan.
C. Hire a project management consultant to help resolve the issue.
D. Convince senior management to introduce rewards to resisting departments.
Selected Answer: D
Question #: 1185
Topic #: 1
An IT company’s office is closed abruptly due to a new government restriction. All employees are now working remotely. Project team A has a critical project delivery due in 2 weeks. The project manager, apprehensive about this sudden change, instantly emails the customer explaining that the project delivery will be delayed. The customer is unhappy with this and has escalated the issue to senior management.
What should the project manager have done differently?
A. Disclosed to senior management in confidence, then communicated the delay to the customer
B. Communicated a new delivery date to the customer along with the news about the delay
C. Assessed the situation with the project stakeholders first and communicated the impact to the customer
D. Spoken to the customer on the phone and explained the reason for the delay instead of writing an email
Selected Answer: B
Question #: 1184
Topic #: 1
A project manager is acting as a servant leader and is struggling to make deadlines on a critical roadway construction project that is falling behind schedule due to a low-performing team. In order to get the project back on track, what should the project manager do first?
A. Empower the team members to conduct their job activities and hold each person accountable to improve the schedule.
B. Notify the project sponsor that the team is underperforming and request additional resources to compress the schedule.
C. Contact each team member to inform them that further schedule slips will not be tolerated by the project sponsor.
D. Begin holding daily meetings to assign each team member discrete tasks with specific due dates.
Selected Answer: A
Question #: 1182
Topic #: 1
An organization is transitioning to agile. The project manager is discussing how to manage risks with the development team in light of the transition for a particular project. The team estimates the risk level as low.
What should the project manager do?
A. Create a risk register to identify, capture, review, and manage risks using a risk management process.
B. Trust the development team’s risk estimation and inform the project sponsor that the risks will be evaluated at a later time.
C. Create a risk register and include a single generic risk, set the level to low, and then close the risk at the end of the project.
D. Capture all the backlog entries assessed by the development team to have evidence that risk management has been completed.
Selected Answer: B
Question #: 1181
Topic #: 1
A system migration project is in its closing stage. The project manager is being pressured to close the project. The project manager communicated to all stakeholders; however, the last department to migrate indicated that they have not received the notification.
What should the project manager do?
A. Close out the project and tell the manager to open a service desk ticket.
B. Log the issue and assign it to the project team member(s).
C. Escalate the issue to the project sponsor and upper management.
D. Report the issue during the next status meeting at the end of the week.
Selected Answer: C
Question #: 1180
Topic #: 1
During the initiation stage of a multimedia exhibition-design project, the project manager is developing the project management plan. What should the project manager do to complete this task?
A. Initiate a survey to solicit end-customer opinions and prioritize exhibition contents.
B. Initiate an additional services agreement in case the key deliverables list was not clearly stated in the contract.
C. Benchmark other similar exhibitions’ deliverable lists and final outcomes.
D. Clarify the high-level business requirements with the event organizer as a basis for forming the deliverables list.
Selected Answer: B
Question #: 1179
Topic #: 1
During the development of a project in a dynamic market environment, new unforeseen legal requirements have come into effect. The project manager is not sure if some of the project deliverables will be fully compliant with the new requirements.
What should the project manager do?
A. Agree with the project team that the new requirements will be applied to the next project, not the one already under development.
B. Evaluate the consequences of noncompliance with relevant stakeholders and update the risk register with agreed actions.
C. Request the project management office (PMO) to assign a dedicated resource to monitor the external environment to enable more reaction time.
D. Stop the project until someone in the organization can identify all the new requirements and how they impact the project.
Selected Answer: A
Question #: 1178
Topic #: 1
A project manager is assigned to a global project where, during the planning process, team members from different regions are not agreeing to collaborate with each other. What should the project manager do?
A. Review the organizational culture, structure, and governance.
B. Coordinate a meeting with regional managers to ask for support.
C. Review lessons learned from previous projects that used the same team.
D. Coordinate a meeting to understand the situation and resolve any conflicts.
Selected Answer: B
Question #: 1177
Topic #: 1
At the end of a workshop to review project deliverables, a number of follow-up action items were generated. What should the project manager do next?
A. Defer all actions until the next workshop to keep the team focused on other higher priorities.
B. Prioritize the actions with the team, assign individuals who will be responsible for completion, and monitor progress.
C. Review the critical path and update the project schedule with the newly identified tasks.
D. Follow up on each item as soon as possible to ensure timely completion and report the status to management.
Selected Answer: B
