PMP Topic 2
Question #: 101
Topic #: 1
A project manager is starting a new project, and the project team is located in different countries. The team was going to use a specific tool to hold virtual meetings. However, that tool is not available in one team member’s country.
How should the project manager deal with this situation?
A. Contact the project sponsor to have the team member removed from the project
B. Ask the team member to move to another location where the tool is available
C. Investigate alternative tools for virtual meetings that are available to all team members
D. Start the project and use email to communicate with the team member until the tool is available
Selected Answer: C
Question #: 102
Topic #: 1
Halfway through a project, the project sponsor is replaced by another peer who was not previously engaged in the project. The new project sponsor has rejected most of the project artifacts, and the team did not get the latest increment approved on the current iteration. Stakeholders are not feeling confident about the project outcome.
What should the project manager have done to prevent this situation?
A. Performed a stakeholder analysis when the sponsor joined the project
B. Held a governance meeting to review the project increment
C. Escalated the issue to ensure the increment would be approved
D. Conducted a product iteration review with the new project sponsor
Selected Answer: D
Question #: 103
Topic #: 1
A regulatory branch of an environmental government agency has recently placed a ban on the manufacturing of a specified thickness of plastic packaging products. This ban will take effect in 12 months. The project manager for a startup firm working in alternative packaging has been monitoring the progress of this law for a while and, as part of the risk management, has identified new products that can support a growing customer base.
What should the project manager do next?
A. Begin a marketing campaign to sell alternative packaging after the 12-month period ends
B. Organize a meeting with all stakeholders and review the stakeholder engagement plan
C. Continue production processes and plan to discuss changes at the next annual target review meeting
D. Inform management of the new law as an opportunity to expand market share and share the proposed products
Selected Answer: D
Question #: 104
Topic #: 1
A project manager is part of a balanced matrix project organization. The project manager will receive all work performance updates directly from the new sourcing department head who has no time to spare to give the project manager the information.
What should the project manager do?
A. Discuss the situation with the company project sponsor for advice
B. Request information directly from the sourcing department team members
C. Work out a resolution in consultation with the sourcing department head
D. Present the situation to the manager of the sourcing department head
Selected Answer: C
Question #: 105
Topic #: 1
A project manager has just been hired by a company without a project management governance structure. During the kick-off meeting, a key stakeholder emphasizes the importance of the project meeting the company’s strategy, investment, and compliance requirements.
What should the project manager do?
A. Put into place a project governance model in line with the requirements
B. Replicate the organizational governance to the project governance
C. Create an organizational project management governance
D. Ask the organization to create a project portfolio governance
Selected Answer: A
Question #: 106
Topic #: 1
A third-party supplier demands payment for the services provided for a project. The agreement was that payment would be made after the organization receives payment from the client. The third-party supplier lacks the capital to meet their payroll and has informed the project manager that if they do not receive payment quickly, they will withdraw team members from the project.
What should the project manager do?
A. Explain the third-party supplier situation to the client and request payment.
B. Inform the client that the project must be delayed until payment is received.
C. Reassign resources from other projects to pay the third-party supplier.
D. Process a bank loan to pay the payroll of the third-party supplier.
Selected Answer: A
Question #: 107
Topic #: 1
A project manager is developing the stakeholder register and is having trouble understanding the motivation of some of the stakeholders.
What should the project manager do to get this information?
A. Identify each stakeholder’s motivations from the business case.
B. Request stakeholders articulate their motivations at the kick-off meeting.
C. Email project objectives to all stakeholders and ask for endorsement.
D. Organize a one-on-one conversation with each stakeholder.
Selected Answer: D
Question #: 108
Topic #: 1
During a project’s initiation phase, a lessons learned sharing session was held with the team from another project. Low construction productivity was discussed as a potential delay to project completion.
What should the project manager do next?
A. Discuss this issue with the project sponsor to request additional funding to implement mitigation
B. Prequalify contractors with proven track records to eliminate productivity concerns
C. Add construction productivity to the risk register and develop a mitigation strategy for site execution
D. Hire a construction management consultant to develop a comprehensive site execution plan
Selected Answer: C
Question #: 109
Topic #: 1
A project manager is managing a mobile application development project when one of the experienced team members starts missing deadlines. The delays will impact project implementation.
What should the project manager do next?
A. Assign an additional resource to help the team member with the tasks
B. Ask the team member’s functional manager if there are any known issues
C. Convene a team meeting to encourage and motivate the entire team
D. Meet with the team member to understand their concerns and/or issues
Selected Answer: D
Question #: 110
Topic #: 1
A project manager is leading a hybrid project. The only available resources that have experience with agile are not at the project manager’s location. The project has a strict schedule and budget, and the project manager is concerned about their ability to deliver it.
What should the project manager do?
A. Engage the agile resources through video conferencing on a daily basis
B. Advise the sponsor that the project will be delayed as agile training will be required
C. Request a budget extension to get local resources experienced in agile
D. Plan to have the agile resources temporarily relocate to the project manager’s location
Selected Answer: A
Question #: 111
Topic #: 1
An agile facilitator has gathered a team for a new project. This team and facilitator have not yet worked on a project together.
How should the facilitator proceed?
A. Set up a lessons learned session from a similar project.
B. Hold a team charter discussion.
C. Schedule a release planning session.
D. Conduct a product roadmap session with the team.
Selected Answer: B
Question #: 112
Topic #: 1
A project manager has been assigned to lead a software project to generate savings at an important financial institution. Initially, the duration of the project was 13 months, but due to various issues during execution, the project was extended to 16 months. By month 11, the expected savings were exceeded but not all of the functionalities planned for that date were fulfilled.
How should the project manager inform the stakeholders of the project’s progress?
A. Complete the outstanding functionalities before informing the sponsor of the project progress
B. Communicate the benefit expectations and the action plan for the pending functionalities
C. Send an email with the monthly project progress to all relevant stakeholders
D. Report that the project has not fulfilled all the expected functionalities
Selected Answer: B
Question #: 113
Topic #: 1
A project manager is working on the delivery of a solution that needs to be deployed to the public quickly. The project team is experienced, the stakeholders are supporting the delivery, and the customer is cooperating.
What strategy should the project manager use to ensure on-time delivery of the solution?
A. Meet with the customer to agree on the components of the solution and the priorities
B. Ask the sponsor for support regarding the allocation of additional resources to finish on time
C. Have a high-level plan for incremental deliveries and get the customer’s feedback as early as possible
D. Have a detailed plan of all milestones, deliverables, functionalities, and allocation of resources
Selected Answer: C
Question #: 114
Topic #: 1
There is frequent conflict between two project team members working on a project. This has caused a negative impact on the project.
How should the project manager handle this situation?
A. Counsel both team members and caution them with a final warning.
B. Relocate the two project team members into different project teams.
C. Escalate the issue to the human resources (HR) manager before a larger problem develops.
D. Help cultivate self-awareness between the two team members through emotional intelligence (EI).
Selected Answer: D
Question #: 115
Topic #: 1
A few virtual team members are located in a region that generally has good internet connectivity. However, they frequently experience connectivity issues joining team calls during the day.
What should the project manager do?
A. Determine what the problem is and develop an action plan
B. Ask the team members to use chat tools as an alternative to calls
C. Procure tools that consume less bandwidth for internet calls
D. Record the meeting to share with the team members who were unable to join
Selected Answer: A
Question #: 116
Topic #: 1
A company’s CEO complains about the frequency of project communications. The CEO receives five project reports each week by email but does not have enough time to review them. In addition, the information that the CEO receives is not relevant in that it does not explain the project status.
What should the project manager do first?
A. Meet with the team and decide the type and frequency of the reports to send to the CEO
B. Send the CEO one executive summary per week instead of five reports per week
C. Review the communications management plan
D. Review the stakeholder engagement plan.
Selected Answer: C
Question #: 117
Topic #: 1
A project manager finds it challenging to comply with standardized processes for knowledge transfer. The project teams and stakeholders are scattered around field sites, the office, and remote locations. In addition, some team members have limited access to the electronically shared files.
How should the project manager manage this challenge?
A. Study the environment and the available resources to determine which approach to use.
B. Send the intended information through email since it is the primary communication tool.
C. Communicate a strong message to the team explaining the importance of knowledge transfer.
D. Request changes in the processes since it is not suitable for the company environment.
Selected Answer: A
Question #: 118
Topic #: 1
During iteration planning, team A identifies that an important deliverable is dependent upon a deliverable from team B.
What should the project manager do?
A. Ask team B to focus on their backlog and deliver based on their priority
B. Inform team B of the dependency and ensure that the deliverable is planned
C. Make team A a part of team B and ensure that the deliverable is ready
D. Request team B to immediately start this activity and deliver to team A
Selected Answer: B
Question #: 119
Topic #: 1
A large construction project is progressing well as per the project objectives. The project manager would like to report the project’s value to the project sponsor and seek the next phase of funding closure.
What should the project manager do?
A. Ensure a measurement system is in place like earned value analysis (EVA) to track project value for the project sponsor
B. Create a detailed project report on successes and challenges for the project sponsor
C. Submit a detailed report on the cost budget vs. the cost actuals as the project sponsor will want to know more about finances
D. Arrange a site visit to show the project sponsor the construction progress in person
Selected Answer: A
Question #: 120
Topic #: 1
A project manager is planning a project with multiple work packages. Each work package has its own defined scope, but funding will be at the project level.
How should the project manager determine if the allocated resource budget is sufficient to cover the resource costs of the project?
A. Estimate the costs at the work package level and add those costs to calculate the total cost of the project and compare it to the allocated budget.
B. Create a budget burndown and a scope burnup and then verify that the project scope is completed before the allocated budget is depleted.
C. Divide the allocated budget by the number of work packages and verify that each work package can be completed within the allocated budget.
D. Fund each work package in the order of its importance and shift any remaining scope from non-funded work packages to funded work packages.
Selected Answer: A
Question #: 121
Topic #: 1
A project manager is managing a project that is halfway through its execution phase, and the quality standards of the deliverables were formally accepted.
However, a government agency has recently introduced new standards that may significantly impact the project. The deliverables must be changed to align with the new quality standards.
What should the project manager do?
A. Schedule training for the project team on the new regulations introduced by the government agency
B. Set up a structured, independent processes to determine if project activities followed the standards
C. Update the lessons learned register and inform senior management of the new standards
D. Evaluate the impact the new regulations will have on the project and submit a change request
Selected Answer: B
Question #: 122
Topic #: 1
A project team’s performance is being impacted by impeding internal procedures that are affecting the progress of activities and team autonomy.
What should the project manager do first to address this situation?
A. Discuss the issue in the next sprint review meeting
B. Train the team members on the organization’s procedures
C. Ask the organization to improve the internal procedures
D. Try to remove the barriers and empower team members
Selected Answer: A
Question #: 123
Topic #: 1
A self-organizing team for a critical project is consistently delivering value according to their commitments. During a retrospective, the project manager observed that most of the team members were stressed due to over commitments.
What should the project manager do?
A. Support the team during the planning phase to only commit to what they are able to deliver
B. Request additional resources to continue delivering value while reducing team stress
C. Ask individual team members to plan staggered leave to avoid becoming stressed
D. Help the team members by organizing regular stress-relieving and team- building sessions
Selected Answer: D
Question #: 124
Topic #: 1
A project manager received the project charter for a new product. The project is expected to have two main deliveries: the hardware part that has detailed specifications already defined, including a sample machine, and the user interface software that has only a basic specification and a requirement for a user experience design approach.
Which project management approach should the project manager use?
A. The software development has a high uncertainty level, so an agile approach is recommended for the project.
B. A hybrid approach will work, using agile for software development and a predictive approach for the hardware deliveries.
C. The deliverables are significantly different, so the project should be split into two projects that are driven by a program.
D. The scope is well defined; therefore, a predictive approach is straightforward and the hardware and software can by synchronized on the gates.
Selected Answer: B
Question #: 125
Topic #: 1
An agile team member received certification on a new tool; however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge.
How should the servant leader apply emotional intelligence to leverage this situation to benefit the project?
A. Request budget to reward the team member so others will be motivated to obtain the same certification.
B. Promote the team member to product owner to leverage the new knowledge with the clients.
C. Ask the team member to use their recently acquired knowledge to develop and provide training to the team.
D. Provide an incentive to team members who begin using the new tool on this project.
Selected Answer: C
Question #: 126
Topic #: 1
A project manager has been assigned to a project after the charter has been approved. While reviewing the charter with the team, the project manager finds that some major budget items, necessary for achieving the project outcome, have been missed.
What should the project manager do next?
A. Immediately discuss this with the project sponsor and request to revisit the budget to ensure its accuracy
B. Add the missing budget items to the risk log and present them in the next project steering committee
C. Start the project and deal with these budget issues as they arise throughout the project life cycle
D. Reduce the quality and cost of other deliverables to allow additional budget for the items that were missed
Selected Answer: A
Question #: 127
Topic #: 1
A project schedule risk has turned into an issue. The project manager foresees delays in project execution.
What should the project manager do to resolve the issue?
A. Escalate the issue to senior leadership for resolution
B. Work with relevant stakeholders to determine possible solutions
C. Update the schedule baseline to the new project time line
D. Update the risk management plan and send it to the project team
Selected Answer: B
Question #: 128
Topic #: 1
A project manager is assigned to a project where a vendor has been engaged to build a new system. One week before user acceptance testing (UAT) is scheduled, the vendor informs the project manager that they can only deliver half of the promised functions by the UAT start date.
What should the project manager do next?
A. Communicate with the vendor and project team and explore possibilities for resolving the issue
B. Wait until the vendor cannot deliver and then invoke liquidated damages based on the contract
C. Escalate to management and prepare for project closure by canceling the contract with this vendor
D. Adjust the project schedule to accommodate the current development progress of the vendor
Selected Answer: D
Question #: 129
Topic #: 1
In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician. The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technician’s poor performance as the reason for the conflict.
How should the project manager resolve the problem?
A. Use a direct, collaborative approach with the technician and supervisor
B. Provide a just-in-time training to the technician to improve their skill set
C. Replace the technician with a high performing resource as time is critical
D. Talk to the supervisor to tone down their approach and attitude
Selected Answer: D
Question #: 130
Topic #: 1
A project is comprised of team members who are not engaged and committed to project success.
What should the project manager do to address this situation?
A. Contact the project sponsor to request approval to release the current team and hire replacement personnel
B. Call each team member to gain their perspective on the problem, then bring the whole team together to discuss a solution
C. Send each team member a direct email indicating that disciplinary action is likely if they do not change their attitude
D. Accept the situation knowing there is schedule slack available to release on an incremental basis when necessary
Selected Answer: B
Question #: 131
Topic #: 1
A project manager has been assigned a project to build a new solar farm that will provide clean energy to a new housing complex. The government has decided to reduce the tax on renewable energy products starting 1 January. The supplier has reached out and stated that the order placed for solar panels to be delivered on
20 December might be delayed until early January. On the other hand, the project will face similar constraints due to the December holidays.
What should the project manager do about this risk?
A. Review the supplier’s contract to understand the terms of sale
B. Insist that the supplier deliver the goods on the agreed date
C. Update the risk register and take advantage of the opportunity
D. Accept the risk and update the risk register
Selected Answer: A
Question #: 132
Topic #: 1
A project manager is assigned to manage a project for a previous client of the company. The project manager was warned that this client will likely try to add extra scope to the project without considering the impact of change on time, cost, quality, and risks.
Which action should the project manager take to help plan and manage the budget and resources?
A. Refuse to allow the client to change the scope and examine the lessons learned register.
B. Decompose the deliverables into work packages and review the project charter.
C. Create tight scope statements and review the historical information.
D. Include a scope change process and review the project charter.
Selected Answer: C
Question #: 133
Topic #: 1
A project manager is managing a project with a hybrid approach and has requested a senior team member to perform a quantitative risk analysis. The team member responds that they do not have the knowledge to perform such an analysis.
What should the project manager do?
A. Help the team member to perform the quantitative risk analysis through coaching, mentoring, and training
B. Escalate the issue to the functional manager
C. Perform the quantitative risk analysis for the team member
D. Contact the project management office (PMO) and request them to assign another team member who has the knowledge to perform this task to the team
Selected Answer: A
Question #: 134
Topic #: 1
A senior developer working on a large artificial intelligence (AI) project has worked hard and shown excellent results. The project manager is very happy with the developer’s contribution and thinks that the developer deserves a reward.
What should the project manager do?
A. Create an opportunity for the project team to recognize this developer
B. Print a recognition certificate and present it to the developer during a meeting
C. Send a recognition email to the team and copy management
D. Reward the developer according to their motivations and interests
Selected Answer: D
Question #: 135
Topic #: 1
A global program is being kicked off, and various distributed teams are involved in delivering the initiative. Besides planning and executing the scope for the initiative, team interactions must be considered.
How should the project teams interact in their meetings?
A. Videoconferencing
B. Encrypted emails
C. Phone conversations
D. Chat conversations
Selected Answer: A
Question #: 136
Topic #: 1
A project manager is part of a global project team and is in charge of managing the scope defined by their country. There is a clear division regarding which pieces of the scope should be treated by global and local teams. During the last sprints, the project manager has been receiving requests that the global team should handle.
What should the project manager do in this situation?
A. Assess the team’s capacity to absorb the workload
B. Evaluate and understand the cause of the conflict
C. Escalate the situation to the project sponsor
D. Reject the workload back to the global team
Selected Answer: A
Question #: 137
Topic #: 1
A company is transitioning projects from a predictive to an agile approach. The CFO is concerned that one of the agile projects has an important feature for the financial department that is being delayed for a later iteration.
What should the project manager do to clarify the situation?
A. Request support from the CEO on how to deal with the situation
B. Increase the size of the team in order to match any prior expectations of the CFO
C. Create an executive board to review the product backlog and replan the next iterations
D. Clarify with the CFO that the prioritization process is based on business value
Selected Answer: D
Question #: 138
Topic #: 1
A project manager for a technologically complex engagement reviews the key project indicators with the main stakeholders on a regular basis. During one of the meetings, the project sponsor explains that they are using the project manager’s risk register as a way to communicate about the project at the executive level.
How should the project manager ensure that project risks are reported accurately in the risk register?
A. Update the risks in the risk management plan
B. Review the risks throughout project execution
C. List the project risks identified in the kick-off meeting
D. Plan to update the risks at project closure
Selected Answer: B
Question #: 139
Topic #: 1
A project manager recently finished a project and started managing a new project with a different supervisor. As part of the early project activities, the supervisor from the original project is assigned to the team as a nonsupervisory resource and immediately begins challenging all decisions made by the current supervisor.
What should the project manager do to resolve this conflict?
A. Ensure the new supervisor takes the lead when being challenged
B. Give the project team time to work through the issues with the new supervisor
C. Immediately remove the resource from the project team
D. Communicate with the resource on the roles and responsibilities of this project
Selected Answer: D
Question #: 140
Topic #: 1
A project manager sent the first communication about the project management plan to the team. The next day, two field engineers were asking about their roles and the project schedule.
What should the project manager have done?
A. Sent the roles and responsibilities matrix along with the project management plan
B. Confirmed that the communication was understood and solicited feedback from the team
C. Briefed each team member on their roles before sending the project management plan
D. Discussed the roles with the managers to help explain them to their team members
Selected Answer: B
Question #: 141
Topic #: 1
A solution designer in an agile team often passes the design information to team members without any documentation. This has resulted in misunderstandings within the team.
What should the agile leader do?
A. Move the solution designer to another team
B. Review the process that resulted in this situation
C. Ask the team to document the design
D. Stop work until the design document is completed
Selected Answer: B
Question #: 142
Topic #: 1
A software system is being built for a company. Once the system is in production, the team would like to collect usage data to evaluate the delivered value.
Which evaluation practice should the project lead use to obtain accurate usage data?
A. Embed a feedback form into the system for users to respond
B. Build the functionality in the software to collect the operational usage data
C. Send out a questionnaire to all users regarding the most useful features
D. Interview a sampling of users to obtain the usage data
Selected Answer: B
Question #: 143
Topic #: 1
A software project using an agile approach is facing quality issues with every release, generating many production problems.
What should the project manager do to fix the problem and improve the quality?
A. Use the retrospective meeting to better understand the root cause of the quality problems and put together a plan with the team to address the problems
B. Hire an external company to add an additional layer of testing, making sure that the final product is well inspected before releasing
C. Create a reward system granting incentives to the team members who are able to catch more defects
D. Seek extra funding approval with the sponsor to replace junior team members for more experienced ones
Selected Answer: A
Question #: 144
Topic #: 1
A project manager is managing a national rollout for an innovative product in a regulated environment that is expected to change. The project management office
(PMO) needs visibility of the regulatory constraints while maintaining a degree of flexibility.
Which tool can the project manager use?
A. Use a burndown chart to provide transparency
B. Use a burnup chart to provide transparency
C. Use a kanban board to increase accountability
D. Use a product backlog to manage changes
Selected Answer: D
Question #: 145
Topic #: 1
A project manager is managing a very important business transformation project. The goal of the project is to extend a desktop application with a mobile application module. The marketing department believes that a main competitor is working on a similar product.
Which delivery approach should the project manager use for this project?
A. Extreme Programming (XP) delivery, to mitigate the high risk related to a new product
B. Traditional delivery, to ensure high quality and that the product meets market demands
C. Incremental delivery, to ensure that mobile capability is released fast to the users
D. Iterative delivery, to ensure that user feedback is incorporated into the second iteration
Selected Answer: C
Question #: 146
Topic #: 1
During the implementation phase of a construction project, a key supplier went bankrupt and cannot supply the contracted material. This issue could affect the project schedule.
What should the project manager do first?
A. Escalate to the management team for delay approval
B. Add the risk and the delay to the risk register
C. Update the schedule to include the delay
D. Update the issue log and act to minimize the impact
Selected Answer: D
Question #: 147
Topic #: 1
A project manager for a factory construction project in a small town is evaluating the necessary actions to engage stakeholders. The local community is speculating the impact of the facility. There are rumors of job opportunities and environmental impacts, which are listed on the project risk matrix.
What should the project manager do with regard to community engagement in this situation?
A. Build channels to extend communication efforts to the local community.
B. Focus on the sideward stakeholders only and let the organization manage the community.
C. Use the city administration to address communication with the community.
D. Include the local union representative in the high-power, high-impact stakeholder group.
Selected Answer: A
Question #: 148
Topic #: 1
A project manager was replaced in the early phases of a new project. The new project manager discovers that the business team is not supporting the project.
After discussing these concerns with the team, it is determined that the project does not have the full support of senior management.
What should the new project manager do next?
A. Request the business team to clearly define their issues with the project work completed to date.
B. Send out a status report describing the situation to the stakeholders and request general assistance.
C. Study the stakeholder analysis to understand which stakeholder holds the most influence and seek their assistance.
D. Ask senior management to be more involved with the project and to provide their full support.
Selected Answer: D
Question #: 149
Topic #: 1
A company has rolled out the latest retail management system, and the project has been handed over to operations. The operations team finds that many of the day-to-day requirements are not covered in the system, and support for the project has limited hours. The project team has dissolved and the contract resources are no longer working on the project. As a result, the operations team has been facing numerous customer issues.
What should the project lead have done initially to avoid this situation?
A. Involved operations stakeholders during planning
B. Reviewed the project management plan
C. Increased support hours for the hours of operation
D. Created a detailed operations manual
Selected Answer: A
Question #: 150
Topic #: 1
A project team is transitioning from a predictive to an agile approach. The project manager is trying to minimize the support issues that the product has had in production. One particular pain point is the transition to operations, where the issues usually arise.
What should the project manager do to improve this scenario?
A. Engage the operation teams in the retrospectives and demo sessions and incorporate their feedback on project activities
B. Increase the focus on backlog items that cover support requirements, as well as product manuals and operation guides
C. Foster stakeholder participation by engaging them early on the backlog discussions
D. Ask the support/operation team to participate in the daily standup meetings to contribute to the project’s progress
Selected Answer: A
Question #: 151
Topic #: 1
After signing an agreement with a vendor, the project manager notices that the vendor is continuously asking for changes on the procurement statement of work
(SOW). These changes would improve the project outcome.
What should the project manager do next?
A. Consult the list of selected vendors for the bid and evaluate a possible change of vendor.
B. Revise the procurement control process to avoid undesired changes that might affect the schedule.
C. Assess the situation as an opportunity for improvement and perform a risk analysis.
D. Conduct an audit on the procurement process and inform the vendor about the audit’s observations.
Selected Answer: C
Question #: 152
Topic #: 1
A project manager is performing earned value management (EVM) for a cross-country pipeline project. The project manager has determined the ratio of earned value (EV) to actual cost (AC) for the project and has found the calculated result to be 0.9024.
What does this value mean for the project?
A. The project is earning less value than was planned
B. The project has started exceeding the planned cost
C. The project has earned more value than planned
D. The project is close to exceeding the planned cost
Selected Answer: A
Question #: 153
Topic #: 1
A customer complains that the user stories released so far contain too much jargon and do not reflect the expectations of the product.
What should the project manager do next?
A. Rewrite the stories to include the technical vision of the product
B. Ask the senior developer to rewrite all the stories
C. Engage with the customer and rewrite all the stories
D. Request approval from the company director to conduct training for the team
Selected Answer: C
Question #: 154
Topic #: 1
An unforeseen event has shut down public works projects for 4 weeks. Activities on the critical path will fall behind based on the project schedule.
What should the project manager do?
A. Add 4 additional weeks to the schedule and request additional resources.
B. Ask the sponsor to obtain a special work permit to continue work.
C. Crash the resource management plan to keep the schedule on track.
D. Review the project management plan to see the impact of the possible delay.
Selected Answer: D
Question #: 155
Topic #: 1
During a regular project progress meeting, the CEO informed the project manager that a major stakeholder has been unaware of recent developments on the project. The project manager is sure that the stakeholder was duly identified and classified in the stakeholder register.
Which project document should the project manager review in order to determine the reason for this issue?
A. Requirements traceability matrix
B. Issue log
C. Stakeholder register
D. Stakeholder engagement assessment matrix
Selected Answer: D
Question #: 156
Topic #: 1
A healthcare organization hired a new compliance specialist to ensure that the healthcare compliance needs are met. The feedback about the new compliance specialist from the team was average.
What should the project manager do to help the new compliance specialist improve?
A. Coordinate a one-to-one meeting with the specialist to assess the situation
B. Escalate this situation to the manager of the area for a possible solution
C. Provide time for the specialist to adjust to the pace of the project
D. Contact the human resources (HR) manager about the team’s feedback
Selected Answer: A
Question #: 157
Topic #: 1
A company has selected a cross-functional team to develop an innovative digital product to drive the digital transformation project for the business.
What should the project manager do to ensure business value is delivered early?
A. Create robust incentives to the team members to encourage speedy delivery
B. Create a detailed project plan and escalate delays to the functional managers
C. Break down the deliverables into sprints and deliver value incrementally
D. Fast track the project and monitor tasks closely to ensure timely delivery
Selected Answer: C
Question #: 158
Topic #: 1
A company that uses a predictive approach and operates in a highly regulated market is losing profitability because its product life cycle is taking longer than those of its competitors. A new project manager has been hired to change this scenario.
What approach should the project manager propose?
A. Migrate to an agile model, focusing primarily on an iterative approach, leaving the incremental life cycle as a next step
B. Change to an agile model, focusing primarily on the incremental life cycle, leaving the iterative approach as a next step
C. Maintain a predictive approach, but increase the focus on better planning and tracking to anticipate problems and avoid delays
D. Propose a hybrid approach, leveraging the benefits of an agile approach while respecting some aspects of the company’s industry
Selected Answer: D
Question #: 159
Topic #: 1
A company is using an agile approach to launch a new product. In the second sprint, the team encounters a technical problem they have never faced before.
What should the project manager do?
A. Organize an early retrospective with the team to analyze the problem
B. Ask the product owner to write the specifications for the related user story
C. Facilitate a problem-solving session with the team to analyze the problem
D. Inform the project sponsor about the problem faced by the team
Selected Answer: C
Question #: 160
Topic #: 1
A project manager assigned team members to work in pairs on a large amount of technical reports. At times, the project manager noticed that important information was not shared properly among the team. This has caused delivery delays and, ultimately, the failure to complete the project.
What is the root cause of this issue?
A. Incorrect communication techniques applied during implementation
B. Lack of team member training on documentation planning
C. Improper assignment of tasks to team member pairings
D. Team cohesiveness was lost because team members worked in pairs
Selected Answer: A
Question #: 161
Topic #: 1
A key stakeholder has recently started in a company and has been assigned to a hybrid project. Although very experienced in their domain, the stakeholder has only been exposed to predictive project approaches.
What should the project manager do?
A. Inform the project management office (PMO) that the team will use a predictive approach for this project
B. Inform the stakeholder that they must level their knowledge with other stakeholders
C. Allocate time to mentor the stakeholder in the selected project approach
D. Update the risk register with the potential impact and apprise the steering committee
Selected Answer: C
Question #: 162
Topic #: 1
A senior manager attends one of the project review meetings and expresses concern that the project will not meet the quality standards.
What should the project manager do?
A. Ask the senior manager to approve the user acceptance testing (UAT) plan
B. Inform the senior manager that there are approved quality standards
C. Review the quality management plan with the senior manager
D. Estimate the backlog items to forecast quality
Selected Answer: C
Question #: 163
Topic #: 1
Two team members were recently released from a project because the customer reduced the budget. However, the agile team is still receiving the same, if not more, work requirements as before.
How should the agile project leader resolve this situation?
A. Update the project budget with the released team members.
B. Update the restriction log with the new team capacity.
C. Explain the new project requirements to the team.
D. Explain the new team velocity to the customer.
Selected Answer: B
Question #: 164
Topic #: 1
An IT project manager for a project that is 50% complete learns that a critical team member plans to relocate to another country soon. The team member is needed for the remainder of the project.
How should the project manager improve team dynamics?
A. Require that all team members be physically present for the weekly project review
B. Offer the team member an incentive to stay until the end of the project
C. Replace the team member with someone who has similar qualifications and is located closer
D. Set up a weekly video conference to monitor the progress of the team member’s work
Selected Answer: C
Question #: 165
Topic #: 1
A product development team has team members located in four different countries. A senior manager is assigned the task of recruiting a project manager to manage this project and the virtual team.
Which skill is required for a project manager to successfully manage this team?
A. Possesses strong interpersonal skills to drive high-performing virtual teams
B. Plans and controls every aspect of the team’s deliverables to avoid surprises
C. Speaks several languages and has lived in different countries
D. Implements the organization’s standards and processes for the project
Selected Answer: A
Question #: 166
Topic #: 1
A senior project manager is working for a company that is not yet making a profit. However, the company has many innovative projects in development. Most of the project time lines have slipped, and the staff is overwhelmed.
What should the project manager do to help the company meet their financial objectives?
A. Prioritize the projects, giving higher priority to projects that will increase profit
B. Ensure that all of the projects are of high quality and are delivered on time
C. Request that upper management hire additional staff to support the projects
D. Make sure the project is fast tracked so that slipped time lines are recovered
Selected Answer: A
Question #: 167
Topic #: 1
A project manager is assigned to a building construction project. The project manager has taken an agile course and wants to use agile practices in the project.
What should the project manager do?
A. Choose the agile practices that can be implemented in this type of construction project and apply them
B. Hire a consultant to provide a second opinion about whether agile can be applied to a construction project
C. Review the stages of the project to allocate additional budget for agile resources
D. Assign a scrum master to the project to implement agile practices in the project
Selected Answer: A
Question #: 168
Topic #: 1
During project execution, a global project team was using a video conferencing tool to support the daily meetings. However, during these meetings, only a few team members were actively participating. As a result, lots of misunderstandings occurred.
What should the project manager do to address this issue?
A. Check the ground rules of the meeting to review the initial agreement with the team members
B. Use round-robin check-ins to facilitate the meeting, so all participants have the opportunity to speak
C. Book one-on-one meetings with the team members who are not speaking up during the daily meetings to get their updates
D. Identify one team representative to speak up during the daily meeting and share the team updates
Selected Answer: A
Question #: 169
Topic #: 1
A company has a transformation project in progress. During a planning session, several stakeholders are in constant disagreement and often use personal arguments to support their position. Team members are getting frustrated with the situation.
What should the project manager have done to avoid this situation?
A. Established ground rules before the discussion had started
B. Reinforced that higher-level management has the decision power
C. Invited a high-level sponsor to the meeting to reduce the level of disagreement
D. Asked stakeholders not to voice their opinions during the meeting
Selected Answer: A
Question #: 170
Topic #: 1
While monitoring a project at a work site, the project manager notices that the site team’s work breaks have increased by a few minutes every week.
How should the project manager approach this?
A. Dismiss some of the workers for failing to adhere to the break policy
B. Issue a formal written warning to all hourly workers for their break tardiness
C. Have a meeting with the team to discuss the issue and propose solutions
D. Reduce payment to the workers due to their extended breaks
Selected Answer: C
Question #: 171
Topic #: 1
A project manager is working on a construction project. The company owner asks the project manager to provide cost estimates for the new decoration project within 4 hours.
How will the project manager be able to complete this task?
A. Call a meeting with the project team to identify the most appropriate approach
B. Tell the owner that a rough order of magnitude will be provided
C. Contact a subject matter expert (SME) for advice and consultation
D. Tell the owner that the task requires more time and expertise
Selected Answer: B
Question #: 172
Topic #: 1
DRAG DROP –
A company has created a cross-functional team to drive the digital transformation project for the business. The team is expected to deliver the minimum viable product (MVP) that addresses market need in the shortest possible time.
Match the roles for the team on the left to their corresponding responsibilities on the right.
Select and Place:
Suggestion Answer:
Question #: 173
Topic #: 1
A project is approaching successful completion, and all stakeholders are really proud of the achieved results. The project management office (PMO) recommends the project manager to lead the next similar project.
What should the project manager do next?
A. Engage key stakeholders to complete and deliver lessons learned.
B. Select the same stakeholders for the next project to avoid doing knowledge transfer.
C. Present the project achievements and delegate knowledge transfer to the steering committee.
D. Request the PMO to manage the lessons learned repository.
Selected Answer: A
Question #: 174
Topic #: 1
In order to increase a project’s profit margin, the project manager and subject matter experts (SMEs) agreed to select the oldest model of a specific machine available in the market. When the machine reached its destination country, it was blocked by customs authorities who restricted the import of this machine model.
What should the project manager have done to prevent this from happening?
A. Ensured that the SMEs correctly defined the project scope and the machine model.
B. Ensured the project sponsor provided enough funding to purchase the latest version of the machine.
C. Ensured that regulatory compliance was considered in the quality management plan.
D. Ensured that the technical team researched and selected the latest model of the machine.
Selected Answer: C
Question #: 175
Topic #: 1
A project is behind schedule because of a delayed equipment installation. This is affecting many other activities. The manager responsible for the equipment delivery notified the project manager that there is a capacity issue for the team doing the installation.
What should the project manager have done to prevent this situation from happening?
A. Defined the skill requirements more clearly in the scope statement.
B. Asked the manager to follow the agreed-upon resource management plan.
C. Conducted periodic reviews with the manager on resource availability.
D. Consulted with the installation team on a regular basis to check for conflicts.
Selected Answer: B
Question #: 176
Topic #: 1
The scope of a project is to replace the street signs within a 10-km radius. The client does not want to sign the project closure report if the radius is not extended by 1 km, to be aligned with the council’s development plan.
What should the project manager do?
A. Delay the approval and ask the project sponsor for additional funding.
B. Contact the council and ask for their approval to extend the scope of the project.
C. Initiate a new project and discuss the request because it came in too late.
D. Obtain formal acceptance for the completed work and submit a change request.
Selected Answer: D
Question #: 177
Topic #: 1
A company has started developing a new product. During execution the project team notices that another competitor has launched a product with very similar functionalities and a cheaper market price.
What should have been done differently to avoid this scenario?
A. A minimum viable product (MVP) should have been released to get feedback from the market.
B. More backlog refinement meetings should have been scheduled.
C. The Kanban method should have been utilized to optimize the work in progress (WIP).
D. An iterative life cycle approach should have been adopted.
Selected Answer: A
Question #: 178
Topic #: 1
An organization is about to start a multiphased project. Due to strict regulations, some of the phases must be completely planned in advance. However, other phases allow for more flexibility and experimentation on scope and schedule. The sponsor wants to pursue the project objectives as planned, but also wants to accommodate new information and changes as the project progresses.
Which project management approach should the project manager select for this project?
A. Hybrid
B. Incremental
C. Agile
D. Phased
Selected Answer: A
Question #: 179
Topic #: 1
A project manager is leading an innovation project that is facing a lot of risks due to a high level of uncertainty. What strategy should the project manager use to manage these risks using an agile approach?
A. Develop an agile risk matrix to track, assess, and evaluate the uncertainty of the project.
B. Implement a scrum risk retrospective to analyze the risks at the end of the project.
C. Assign an agile risk manager to better understand and track the project risks.
D. Evaluate the risks constantly and reprioritize work as the project progresses.
Selected Answer: D
Question #: 180
Topic #: 1
A laboratory is launching a new product, defined to be executed in eight iterations with a fixed release date. At the beginning of the second iteration, the project manager realizes that a significant regulatory feature is missing in the project backlog.
What should the project manager do?
A. Ask the product owner to add the missing feature in the backlog.
B. Invite stakeholders to discuss the impact of adding the regulatory feature.
C. Estimate the related cost and ask for a project extension.
D. Increase the capacity of the team to include the missed feature.
Selected Answer: A
Question #: 181
Topic #: 1
A senior vice president requested the creation of more agile teams to run projects of varying lengths and complexities in parallel with each other. This will impact the amount of time the project managers will be able to dedicate to each project. The project managers typically dedicate 50% of their time to projects regardless of their complexity.
What should the project manager do as a servant leader to help achieve this transformation?
A. Review the organizational process assets (OPAs) to evaluate mitigation plans for similar risks.
B. Create a risk entry regarding the project manager’s capacity and develop a mitigation plan.
C. Empower the team to develop the necessary skills to move the project forward independently.
D. Issue a change request to hire additional project managers based on the increased workload.
Selected Answer: C
Question #: 182
Topic #: 1
A project manager is in a cross-functional agile team. The project manager has been assigned a software project with multiple features that will take the team about a year to complete. The CEO is insisting that the solution needs to meet business goals for the year end, which is due in 6 months.
What should the project manager do to align stakeholders’ needs and expectations?
A. Work with the stakeholders to create a prioritized backlog and release a roadmap.
B. Modify the requirements to those that can be completed in 6 months.
C. Implement fast-tracking and crashing activities to complete the project in 6 months.
D. Include all stakeholders in daily scrum meetings to keep them informed.
Selected Answer: A
Question #: 183
Topic #: 1
A project manager is managing a project to deploy new software to 200 end users. During the implementation, there is a missed process that caused some of the users to lose their computer data.
What should the project manager do first?
A. Meet with the team to discuss the root cause and encourage the team to take note of it and continue to focus on the deployment.
B. Record this case until the final lessons learned session is complete to prevent impacting the team’s morale during implementation.
C. Meet with the team members and request they conduct a review of the case by providing feedback as lessons learned.
D. Invite a consultant to review the process in order not to repeat the same issue and share the results with the team.
Selected Answer: A
Question #: 184
Topic #: 1
A project manager is assigned to a major construction project. The project is critical to the city’s population, and especially to the local government official who committed to delivering the project on time as an election promise. A new project sponsor has been assigned and wants to include aspects that the previous project sponsor did not support.
What should the project manager do next?
A. Meet with the new project sponsor to review the current project scope and the requested changes.
B. Rebaseline the project as there is now a new project sponsor, which is presenting an opportunity to review and recalibrate the project objectives.
C. Invite the project sponsor to a briefing with the project team to demonstrate progress and seek further support to meet project-committed deliverables.
D. Inform the new project sponsor that the new aspects will not be included in this project.
Selected Answer: C
Question #: 185
Topic #: 1
In an agile team, some of the team members are coming forward to ask for more autonomy on the project.
What should the project manager do in this situation?
A. Encourage the team lead to make decisions.
B. Encourage the team members to make decisions.
C. Discourage them as conflicts may be created.
D. Discourage this request, as it is for the management team.
Selected Answer: A
Question #: 186
Topic #: 1
A project had scheduling delays, which necessitated the team to work overtime to meet critical milestones. This led to some misunderstandings among team members. The project sponsor has allocated a monetary award.
How should the project manager utilize the award?
A. Meet with the team members and ask them how to spend the reward.
B. Arrange a luncheon for all team members and include team-building sessions.
C. Draft a points system to allocate a portion of the money for each resource.
D. Allocate the reward to the team leaders to spend on the team as they see fit.
Selected Answer: A
Question #: 187
Topic #: 1
A company is conducting a digital transformation project that has a hard deadline. The marketing team wants to combine this implementation with a new product, and the newly assigned project manager is not aware of all the dependencies.
Using a hybrid approach, what should the project manager do to ensure the dependencies are taken into consideration?
A. Implement a project newsletter so the different team members can be informed about the progress of each project.
B. Make sure that each individual project schedule is aligned with the common deadlines.
C. Combine all of the small projects into one big project so the team can collaborate better as one big team.
D. Facilitate communication promoting a Scrum of Scrums so the different teams are aware of the dependencies and progress.
Selected Answer: D
Question #: 188
Topic #: 1
During an agile project, a project manager lost one of the resources, and at the same time, uncovered new requirements, which were added to the backlog. What should the project manager do next?
A. Reevaluate the backlog priority with the product owner since the velocity has been impacted.
B. Reevaluate the scope of the current iteration to keep the same velocity and timeline.
C. Reevaluate the velocity as the iteration duration will be impacted by new requirements.
D. Reevaluate the project schedule as the velocity will be impacted by the loss of resources.
Selected Answer: B
Question #: 189
Topic #: 1
An agile project will be delivered to a client based on a fixed price in cryptocurrency. Due to the volatility of cryptocurrency, both parties have agreed to adjust the scope to the value of the cryptocurrency at the end of every iteration and halt the project when the agreed price is reached.
Which approach should be used in this situation?
A. A flow-based approach starting with the smallest stories.
B. An iterative approach starting with the highest value epic.
C. A predictive approach with short phases.
D. An incremental approach with a minimum viable product (MVP).
Selected Answer: B
Question #: 190
Topic #: 1
A project is about to start. The project manager has found that the client does not have an appropriate knowledge management system and does not have a requirement for it.
What should the project manager do?
A. Provide just-in-time knowledge to the client, upon request.
B. Utilize the cloud wiki to collect the necessary knowledge.
C. Ask the team to collect the knowledge locally and share it at the end of the project.
D. Coordinate with the team and the project stakeholders to collect the knowledge.
Selected Answer: D
Question #: 191
Topic #: 1
A team has individual daily start times for each team member. Sometimes the overlap between team member working hours is short. During those times, the interactions and work as a team are reduced and ineffective.
What should the project manager do?
A. Inform the team members who are joining late to join early and work together.
B. Allocate the overlap time for each team member and ask them to adhere to the schedule.
C. Ask the team to define a team charter and agree on core working hours.
D. Ask the team to start at the same time to obtain the maximum number of team working hours.
Selected Answer: B
Question #: 192
Topic #: 1
A project team consisting of various professionals of different nationalities is struggling to achieve their project deliverables. What should the project manager do?
A. Provide the team with support to solve their own problems.
B. Inform the project sponsor and train the entire team.
C. Ask the human resources (HR) department to conduct performance training.
D. Ask the functional department manager to replace the team members.
Selected Answer: A
Question #: 193
Topic #: 1
An organization is struggling to start an important project. The project manager has identified that the scope definition is the main item preventing the project from starting. Although most of the scope items are defined and agreed upon among the stakeholders, there are a few items that are hard to grasp and very complex to define at this stage.
What should the project manager do?
A. Propose that the well-defined scope items be delivered using a predictive approach and use an agile approach to deal with the complex items.
B. Maintain stakeholder momentum in working on the scope definition until a full detailed scope is achieved prior to starting the project.
C. Recommend splitting the project into two smaller projects in order to work exclusively in an agile environment without interference from a predictive approach.
D. Update the risk register and escalate the issue to the project management office (PMO), requesting more resources be added to help define the project scope.
Selected Answer: A
Question #: 194
Topic #: 1
A project is ending its fifth out of six iterations. During the iteration review, a customer adds a new regulatory feature that exceeds the capacity of the remaining iteration.
What should the project lead do?
A. Register an issue and escalate it to the project sponsor.
B. Invite the stakeholders to discuss a new prioritization.
C. Estimate the impact and consult with the product owner.
D. Increase the team capacity to finish the project on time.
Selected Answer: B
Question #: 195
Topic #: 1
A project manager at a large corporation has been assigned to oversee a customer experience project. Within the project, customer satisfaction is a big issue and there are many unresolved customer queries on a daily basis. The project manager has been informed that the customer service team is overwhelmed with these unresolved queries.
Which two actions should the project manager take to correct this problem? (Choose two.)
A. Contact the customers in batches and inform them that the issues are being worked on currently.
B. Confirm the issues truly exist by conducting a survey and other analyses that may detect the real issue.
C. Deploy solutions that will track, prioritize, and resolve queries as soon as possible.
D. Ask senior management to replace the customer service manager with a more qualified one.
E. Request that the customer service team prioritizes work on queries that are received this week.
Selected Answer: BC
Question #: 196
Topic #: 1
During the execution phase of a project, a new department has been created in the company. The manager of this department has requested to be involved in the regular project communications and reporting cycles.
What should the project manager do?
A. Ask the project team members to include the manager in all of their communications regarding this project.
B. Inform the manager that only stakeholders identified in the communications management plan should be involved.
C. Perform a stakeholder analysis and update the communications management plan to reflect the new situation.
D. Suggest the manager contact the steering committee and project management office (PMO) to be included.
Selected Answer: C
Question #: 197
Topic #: 1
Close to the end of a project, a customer claims that some deliverables have not been met and starts initiating change requests.
What should the project manager do next?
A. Refer to the requirements traceability matrix.
B. Escalate the change request to the project sponsor.
C. Revise the project scope baseline.
D. Review the approved project charter.
Selected Answer: A
Question #: 198
Topic #: 1
A project has met the agreed-upon product requirements and is closing. There is time remaining in the schedule and excess budget. The resources are not yet scheduled to move to other projects. Several product champions want to continue adding functionality to the product.
What should the project manager do?
A. Use the remaining time and resources to add additional scope to the project without spending the project budget.
B. Ensure product quality by spending the remaining resources and time on additional quality checks for the product.
C. Acknowledge the project closure criteria has been met and release the remaining budget and resources.
D. Obtain approval from the sponsor to add additional functionality to the project deliverables with the leftover budget.
Selected Answer: C
Question #: 199
Topic #: 1
A company wants to be a pioneer in its industry and has announced the launch date of a new innovative product. After the first sprint planning, the team realizes that it is not possible to deliver all the features in the required time.
What should the project manager do to ensure success?
A. Ask the customer to reduce the backlog to meet the launch date.
B. Increase the capacity of the team to deliver the completed backlog on time.
C. Assist the team in defining a minimum viable product (MVP) by the launch date.
D. Schedule a meeting with the stakeholders to review the contingency plan.
Selected Answer: C
Question #: 200
Topic #: 1
An agile project is running its third iteration with a duration of 2 weeks. A new operations director, who only has a predictive background, started working at the company. In the first meeting with the project manager, the director demands a weekly project status report.
What should the project manager do?
A. Invite the director to attend the daily standup meetings.
B. Share this with the team and ask them to develop reports for the director.
C. Introduce the agile aspect to the director and agree on a solution.
D. Explain to the director that agile projects have live reports.
Selected Answer: D
