PEGACSA72V1: Certified System Architect (CSA) 72V1

Question #: 20
Topic #: 1
You are designing a form for an online bookstore to display new arrivals. The form is displayed on laptops and tablets. Pictures of the book covers are displayed in columns. The number of columns changes depending on the screen size.
Which layout do you use to display the book cover pictures?

A. Column layout
B. Screen layout
C. Smart layout
D. Dynamic layout

Selected Answer: A

Question #: 47
Topic #: 1
While reviewing a UI form in a Grooming/Elaboration playback, you notice a typo in the label of a field. Which tool allows you to identify the section rule that contains the incorrect label?

A. Live UI
B. The Property Analyzer
C. The Tracer
D. The Clipboard tool

Selected Answer: C

Question #: 72
Topic #: 1
A report contains columns New Hire ID, New Hire Name, Start Date, and Location. The organization has offices in various cities throughout the U.S. A facilities manager requests a report that includes only new hires who are located in the Atlanta and Boston offices and have a start date within 30 days of the report date.
How would you configure the filter to support this requirement?

A. Create three conditions: Location equals Boston OR Location equals Atlanta AND Start Date equals 30 days.
B. Create three conditions: Location equals Boston AND location equals Atlanta AND Start Date equals next 30 days.
C. Create one condition: Location equals Boston or Atlanta, Start Date equals next 30 days.
D. Create three conditions: Location equals Boston OR Location equals Atlanta AND Start Date equals next 30 days.

Selected Answer: D

Question #: 66
Topic #: 1
You need to configure a case type to send a confirmation for change-of-address requests. The confirmation is sent to customers as an email, text message, and letter.
Which two options ensure that the content of the confirmation is the same for all three correspondence types? (Choose two.)

A. Create one correspondence rule containing the confirmation, then circumstance the correspondence rule for each correspondence type.
B. Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference another correspondence rule that contains the confirmation.
C. Create one correspondence rule containing the confirmation. Configure the correspondence rule to support all three correspondence types.
D. Create one correspondence rule for each correspondence type. Configure each correspondence rule to reference a paragraph rule that contains the

Selected Answer: D

Question #: 65
Topic #: 1
A new hire process includes a Screen Job Applicant assignment. The recruiter who has been assigned the task should complete it within 24 hours. If the assignment is not completed in 24 hours, the system automatically sends an email notification to the hiring manager.
How would you configure the process to ensure that the director receives the email after the goal is passed?

A. Add a Send Email shape to the process after the assignment.
B. Add an SLA with an escalation action to the assignment.
C. Add the SendCorrespondence flow action to the assignment.
D. Add a notification to the assignment.

Selected Answer: A

Question #: 64
Topic #: 1
In a purchase application, you allow customers to create purchase requests. Each purchase request contains a list of line items. Each line item holds the product identifier, quantity, and price. If a product is not in stock the application creates a purchase order. The purchase order is processed by the purchasing team.
Which two entities would you model as case types? (Choose two.)

A. Customer
B. Purchase order
C. Purchase request
D. Line item

Selected Answer: B

Question #: 60
Topic #: 1
Before a member is admitted to a hospital, a health care organization reviews authorization requests for insurance coverage. An intake operator performs the
Review Authorization Request assignment to determine if the member qualifies for coverage.
If the member qualifies for coverage, the case advances to the Review Treatment assignment for review by a physician. When the case arrives in the physicians worklist, the system automatically sends the physician an email.
If the member is denied coverage, the system resolves the request. The system also automatically sends two types of correspondence to the member: a letter and an email notification.

How would you configure the process so that the system automatically sends an email to the physician when the case arrives at the physicians worklist?

A. Add an SLA to the Review Treatment assignment that includes an escalation notification.
B. Add a notification to the Review Authorization Request assignment.
C. Add a notification to the Review Treatment assignment.
D. Add a SendCorrespondence local action to the Review Authorization Request assignment.

Selected Answer: D

Question #: 57
Topic #: 1
As part of an authorization process, you need to check whether members of a health care organization are eligible for coverage based on the policy contract terms. Your application uses an activity to perform this evaluation.
Which shape would you use to add the activity to the process?

A. Utility
B. Assignment
C. Connector
D. Subprocess

Selected Answer: D

Question #: 56
Topic #: 1
An insurance claim type is defined as follows:

If the Review claim step is configured to set the status to Pending-Investigation, when is the status of the case set to Pending-Investigation?

A. When the Review claimstep starts.
B. When the Review claimstep completes.
C. When Investigate claimstep completes.
D. When the Process claimstage starts.

Selected Answer: B

Question #: 55
Topic #: 1
In an insurance claim application there is a claim case defined. The claim case creates a top-level repair case. Data propagation is configured to copy relevant claim data into the repair case.
What is true with regards to the data propagation feature for subsequent updates to the claim case?

A. The data propagation feature will continue to track changes and propagate data to the repair case until the claim case is resolved.
B. The data propagation feature will track changes and propagate data for the entire lifecycle of the repair case.
C. The data propagation feature cannot be used because it only supports data propagation to child cases.
D. The data propagation feature only propagates data when the repair case is created.

Selected Answer: D

Question #: 53
Topic #: 1
A process includes standard and gold program levels. When the deadline has passed for gold level cases, the system transfers the case to the manager.
Which two configurations would you make to the SLA to support this requirement? (Choose two.)

A. Add an advance flow action to the deadline.
B. Add a transfer action to the deadline.
C. Increase the urgency level for gold level cases.
D. Use a when condition test for gold level cases.

Selected Answer: A

Question #: 52
Topic #: 1
Customer Service Representatives (CSRs) review customer requests to replace a lost or stolen credit card. Once the request is approved, customers are notified by letter of the expected delivery date for a replacement card typically within one week.
The CSR must be available to prioritize time-sensitive requests such as requests from customers who are on vacation. Time-sensitive requests are prioritized as follows:
– Customers receive a replacement card the next day.
– Fulfillment requests are sent to a dedicated workbasket.
– Customers receive notification of the expected delivery date by email.
Which action for time-sensitive requests do you implement as an optional action?

A. Increase the urgency for time-sensitive requests.
B. Send the notificationby email rather than letter.
C. Update the notification with the expected delivery date.
D. Route fulfillment requests to a dedicated workbasket.

Selected Answer: A

Question #: 51
Topic #: 1
You have been asked to configure the following relationship between three case types: Account Open, Link Savings, and Fund Account.
1. A customer can complete an Account Open case before completing a Fund Account case.
2. A customer must complete a Link Savings case before completing a Fund Account case.
Which configuration satisfies this requirement?

A. Configure theAccount Opencase type to create aFund Accountcase as a top-level case. Configure theAccount Opencase type to create aLink Savingscase as a child case.
B. Configure theAccount Opencase type to create aFund Accountcase as a childcase. Configure theFund Accountcase type to create aLink Savingscase as a top-level case.
C. Configure theAccount Opencase type to create aFund Accountcase as a top-level case. Configure theFund Accountcase type to create aLink Savingscase as achild case.
D. Configure theAccount Opencase type to create the other cases as top-level cases. Add a validate rule to theAccount Opencase to require a resolvedLink

Selected Answer: C

Question #: 44
Topic #: 1
You want to create a data page with a list of available shipping options. The shipping options are stored in a database table mapped in the application. Which source option would you select for the data page?

A. Lookup
B. Report definition
C. Data transform
D. Service

Selected Answer: D

Question #: 43
Topic #: 1
In an application, three email addresses (work, home, and other) can be captured for a customer. You use .Email (work) to refer to the work email address. What type of property is used to capture the email addresses?

A. Page
B. Value group
C. Value list
D. Page group

Selected Answer: C

Question #: 40
Topic #: 1
Each of the following classes has a data transform named SetValues with the Call data transforms in superclass option selected. The SetValues data transforms set the properties PropA and PropB, as shown in the following table.

What is the value of PropA and PropB after the SetValues in MyCo-App-Data-A has been invoked?

A. PropA=1 and PropB=2
B. PropA=1 and PropB=4
C. PropA=3 and PropB=4
D. PropA=3 and PropB=2

Selected Answer: D

Question #: 39
Topic #: 1
You have been asked to create a sequence of user forms for a travel reservation process. The forms contain fields that require calculation. For which reason do you use a declare expression to calculate values?

A. To perform the calculation in a specific case stage
B. To perform the calculation when the user clicks a button
C. To perform the calculation when a form is submitted
D. To perform the calculation wherever a field is updated

Selected Answer: A

Question #: 38
Topic #: 1
A customer data object references an address as depicted by the data model below. How would you define the address property in the customer class?

A. As a single value
B. As a page
C. As a page list
D. As a page group

Selected Answer: D

Question #: 37
Topic #: 1
You are designing hotel booking forms for a travel application.
The first form contains two fields in which users enter a room type and the length of stay in days. A third field displays the total cost of the room.
The second form contains a field in which users select additional-cost options such as a sight-seeing tour. A second field displays the total cost of the options.
The third form contains a field that displays the grand total of the room and options.
Which two properties are considered source properties for the declare expression used to calculate the grand total? (Choose two.)

A. Options
B. Total cost of options
C. Length of stay
D. Total cost of room

Selected Answer: D

Question #: 35
Topic #: 1
You have created a series of forms for a vacation booking process. Declarative expressions are used to calculate values such as the cost of the flight, hotel, car rental, and taxes. The last form includes a field that displays the total amount that will be charged on the users credit card.
How do you configure the calculations so that the total amount is calculated only when the user reaches the last form?

A. Use the backward chaining option for all the expressions.
B. Use the backward chaining option for the total amount expression. Use forward chaining for all the other expressions.
C. Use the forward chaining option for all the expressions.
D. Use the forward chaining option for the total amount expression. Use backward chaining for all the other expressions.

Selected Answer: C