MS-721: Collaboration Communications Systems Engineer

Question #: 2
Topic #: 1
You have a Teams Phone deployment that uses Direct Routing on a single Session Border Controller (SBC).
Users report that outbound PSTN calls are failing, but inbound PSTN calls are successful.
When you review the SBC logs, you discover that Microsoft is responding to SIP option requests, but is NOT sending SIP option requests.
What is the cause of the issue?

A. The online PSTN gateway is disabled.
B. An SBC certificate is expired.
C. An external DNS entry is missing from the FQDN of the SBC.
D. The phone numbers of the users are defined by running the New-csTeamsUnassignedNumberTreatment cmdlet.

Selected Answer: C

Question #: 3
Topic #: 1
The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. call queues
B. calling policies
C. voice routing policies
D. auto attendants
E. caller ID policies

Selected Answer: AD

Question #: 5
Topic #: 1
You have a Microsoft Teams Phone deployment.
You are deploying Direct Routing by using a certified Session Border Controller (SBC). The FQDN of the SBC is sbc1.contoso.com. You use signaling port 5067.
You cannot place calls and receive an error message in the Microsoft Teams admin center as shown in the following exhibit.

What is a possible cause of the issue?

A. Calling plan licenses are not assigned to users
B. The failover timer is set to 0 seconds
C. The Forward P-Asserted Identify (PAI) header is disabled
D. The Baltimore or the Digicert root certificates are missing on the SBC.

Selected Answer: D

Question #: 6
Topic #: 1
You have a Microsoft Teams Phone deployment that contains two users named User1 and User2.
User1 will be on leave for two weeks.
You need to redirect all calls to the phone number of User1 to the phone number of User2. The solution must minimize administrative effort.
What should you modify for User1?

A. the voicemail transfer target settings
B. the call delay and order settings
C. the call delegation settings
D. the phone number type

Selected Answer: C

Question #: 7
Topic #: 1
You have a Microsoft Teams Phone deployment.
You have a call queue named Customer Service.
You need to ensure that when the agents of Customer Service make calls, the outbound calling name appears as Contoso, and the caller ID shows the phone number of Customer Service. Other users must NOT be affected.
Which three actions should you perform? Each correct answer presents a part of the solution.
NOTE: Each correct selection is worth one point.

A. From the Microsoft Teams admin center, configure a new caller ID policy.
B. Set Calling Party Name to the organization name.
C. From the Microsoft Teams admin center, modify the global (Org-wide default) caller ID policy.
D. Set Replace the caller ID with to Resource account.
E. Set Override the caller ID policy to On.

Selected Answer: ABD

Question #: 9
Topic #: 1
Your company has offices in London and Vancouver
The company has a Teams Phone deployment that uses Calling Plans.
The London office contains a user named User1.
User1 moves from the London office to the Vancouver office.
You need to update the phone number and emergency location of User1 to match the new office.
What should you do first?

A. Run New-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
B. Modify the current Usage location for User1.
C. Run Grant-CsTeamsEmergencyCallingPolicy -Identity Vancouver.
D. Add a new emergency location for User1.

Selected Answer: B

Question #: 11
Topic #: 1
You have a Microsoft Teams Phone deployment.
You need to ensure that a user named user1@contoso.com can call international phone numbers by using Direct Routing.
Which type of policy should you use?

A. a teams policy
B. a voice routing policy
C. a calling policy
D. a caller ID policy

Selected Answer: B

Question #: 12
Topic #: 1
You have a Microsoft Teams Phone deployment that uses Direct Routing.
You plan to use Microsoft Power BI to analyze Call Quality Dashboard (CQD) data for the deployment.
You download the Power BI query templates for CQD from the Microsoft Download Center.
You need to use Power BI Desktop to review reports about PSTN calls that go through Direct Routing.
What should you do first?

A. From Microsoft Call Quality Dashboard, download the current Tenant Data Upload file.
B. Publish the template to the Power BI service.
C. Install the Power BI Connector for CQD.
D. Install the Microsoft Power Platform connector.

Selected Answer: C

Question #: 13
Topic #: 1
You have a Microsoft Teams Phone deployment that has 10 offices. Each office has a Session Border Controller (SBC).
A user reports that she can make internal calls by using the dial pad, but cannot use the dial pad to make external calls.
What is a possible cause of the issue?

A. The user is missing a validated emergency address
B. The user has the incorrect voice routing policy applied
C. Enterprise Voice is disabled for the user
D. The user has the incorrect Teams app setup policy applied

Selected Answer: B

Question #: 14
Topic #: 1
Your company has an office in Seattle.
The default dial-in number for the company’s Microsoft Teams meetings has an area code of 425.
The company does NOT have an office in New York. However, most of the company’s customer are in New York.
You need to get a new default dial in number that has a local 718 area code You will NOT define additional location information in Teams.
Which two actions should you perform before you assign the bridge? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Get an auto attendant toll free number
B. Search for new numbers by using a 718 area code
C. Get a Dedicated conference bridge (Toll Free) number
D. Search for new numbers by using New York
E. Get a Dedicated conference bridge (Toll) number

Selected Answer: BE

Question #: 15
Topic #: 1
You have a Microsoft Teams Phone deployment.
You are designing a room that will be used for collaboration.
You need to select a device for the room. The device must meet the following requirements:

Support video –
Support one-touch join for meetings
Can start new meetings from within the room
Support HDMI ingestion of content into Teams
Which two types of devices should you select? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Microsoft Teams Rooms on Windows
B. Microsoft Teams panels
C. Microsoft Teams Rooms on Android
D. Microsoft Teams displays

Selected Answer: B

Question #: 17
Topic #: 1
Your company has offices in Paris and London.
You are migrating from an on-premises PBX telephony solution to a Microsoft Teams Phone deployment that uses Direct Routing. You plan to use the existing telephony carrier. The new solution will provide telephony services to users in Both offices.
You need to recommend a solution that is the most resistant to possible failures. The solution must ensure that calls are routed through each user’s respective office.
Which two actions should you include in the recommendation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Configure voice routing policies for each office.
B. Configure a single voice routing policy for all users.
C. Deploy a highly available Session Border Controller (SBC) pair to each office.
D. Deploy one Session Border Controller (SBC) to each office. Configure the SBCs as a high-availability pair.

Selected Answer: A

Question #: 19
Topic #: 1
You have a Teams Phone deployment. The deployment has a single Session Border Controller (SBC) that uses Direct Routing.
Users report that outbound PSTN calls fail.
You need to identify the quantity of specific SBC SIP errors.
What should you review?

A. Quality of Experience Reports in Microsoft Call Quality Dashboard
B. the Jitter tab in Network parameters in the Microsoft Teams admin center
C. the network effectiveness ratio on the Usage tab for the SBC in the Microsoft Teams admin center
D. Endpoint Reports in Microsoft Call Quality Dashboard

Selected Answer: C

Question #: 20
Topic #: 1
You have a Microsoft Teams Phone deployment.
You need to implement PSTN connectivity by using Direct Routing.
What are three requirements for the implementation? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. a public DNS entry that maps the FQDN of the Session Border Controller (SBC) to a public IP address
B. a Session Border Controller (SBC) that uses a hostname in the onmicrosoft.com domain
C. a Teams-certified Session Border Controller (SBC)
D. a firewall rule that opens a TCP signaling port to Microsoft Teams
E. a firewall rule that opens a UDP signaling port to Microsoft Teams

Selected Answer: ACD

Question #: 21
Topic #: 1
Your company has a main office in Dallas.
The company has a Microsoft Teams Phone deployment.
Currently, the default audio conferencing bridge is set to a phone number that has a Miami area code.
In the Microsoft Teams admin center, you get a number in the Dallas area code.
You need to assign the new Dallas number as the default audio conferencing bridge.
What should you configure in the Microsoft Teams admin center?

A. the Phone numbers node under Voice
B. the Conference bridges node under Meetings
C. the Auto attendants node under Voice
D. the Networks & locations node under Locations

Selected Answer: B

Question #: 23
Topic #: 1
You port phone numbers from a legacy carrier to Microsoft Teams Phone to use with Microsoft Teams Calling Plans.
You attempt to assign a number to a resource account that will be used by an auto attendant, but the number does NOT appear on the list of available numbers.
You need to ensure that you can assign the number to the resource account.
What should you do?

A. Run the Set-CsOnlineApplicationInstance cmdlet.
B. Submit a request to convert the number from a user number to a service number.
C. Run the Set-CsTeamsUnassignedNumberTreatiment cmdlet.
D. Order a new number from Microsoft.

Selected Answer: B

Question #: 24
Topic #: 1
You create a network region named Region1 in Microsoft Teams.
You are adding a network site to Region1. The site has a 1.5-Mb connection.
You need to ensure that all users at the site have a good voice experience.
What should you do?

A. Tag all traffic with a DSCP value of 46.
B. Assign the Region1 users a meeting policy that has IP video disabled.
C. Create and assign a Teams Network Roaming Policy that has IP video disabled.
D. Assign the Region1 users a meeting policy that has a media bit rate of 1,500 Kbs.

Selected Answer: A

Question #: 26
Topic #: 1
You have a Microsoft Teams Phone deployment.
You implement Teams Rooms on Windows.
You need to apply a custom theme to the display of Team1 Rooms on Windows.
What should you configure?

A. a configuration profile
B. a SkypeSettings.xml file
C. a team template
D. a LayoutModification.xml file

Selected Answer: B

Question #: 28
Topic #: 1
You have a Microsoft Teams Phone deployment.
You have Teams devices located in meeting rooms and public areas.
You need to turn on Device lock for the devices.
What should you configure?

A. a calling policy
B. a setup policy
C. a Teams policy
D. a configuration profile

Selected Answer: A

Question #: 29
Topic #: 1
You have a Teams Phone deployment.
You are designing a meeting space that contains a Teams certified conference phone.
You need to configure the phone to meet the following requirements:
Show the calendar on the display by default
Support one-touch join for Teams meetings
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Create and assign a Teams IP phone policy
B. Assign a Microsoft Teams Rooms Pro license to the phone
C. Assign a Shared Device license to the phone
D. Create and assign an Audio Conferencing policy
E. Enable the Cloud Video Interop for Teams service

Selected Answer: AB

Question #: 30
Topic #: 1
You are deploying Teams Rooms to a Windows device.
You need to prevent meeting attendees from using room remote in the Teams mobile app.
What should you configure in the Microsoft Teams admin center?

A. Supported meeting mode
B. Coordinated Meetings
C. Front row experience
D. Bluetooth beaconing

Selected Answer: B

Question #: 31
Topic #: 1
You have a Microsoft 365 tenant that has Modem authentication enabled for all services Multi-factor authentication (MFA) is enforced for all users.
You are deploying Microsoft Teams Rooms.
The first time you attempt to sign in to a Teams Rooms, you receive an error message indicating that the device cannot sign in to Teams.
You verify that Modern authentication is enabled in Teams Rooms.
What prevents you from signing in?

A. Teams Rooms must be domain-joined first
B. MFA is unsupported in Teams Rooms
C. The Microsoft Authenticator app is not configured for the Teams Rooms account
D. The Teams Rooms account is not licensed for Microsoft Intune

Selected Answer: B

Question #: 32
Topic #: 1
You have a Microsoft Teams deployment.
You plan to use a SkypeSettings.xml file to deploy Teams Rooms.
Which two actions can you perform in the file? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

A. Define the account sign-in credentials.
B. Allow remote control from personal devices.
C. Automatically accept proximity-based meeting invitations.
D. Enable the default video camera.

Selected Answer: AC

Question #: 34
Topic #: 1
You have a Microsoft Teams Phone deployment that contains common area phones located in a public lobby.
You need to enable Advanced calling features on all the common area phones.
What should you configure from the Microsoft Teams admin center?

A. a customization policy
B. a configuration profile
C. a calling policy
D. a policy package

Selected Answer: B

Question #: 35
Topic #: 1
You have a Teams Phone deployment that uses Direct Routing and a legacy PBX.
You need to leverage the PBX during outbound calls from a scheduled Teams meeting.
What should you create?

A. an Audio Conferencing policy
B. an Audio Conferencing routing policy
C. a meeting broadcast policy

Selected Answer: B

Question #: 36
Topic #: 1
You have a Teams Phone deployment that contains a branch office.
You need to restrict toll bypass for a user based on the office in which the user is working during an inbound or outbound PSTN call.
What should you use?

A. a voice routing policy
B. Local Media Optimization
C. Location-Based Routing
D. dial plans
E. a calling policy

Selected Answer: C

Question #: 38
Topic #: 1
You have a global Teams Phone deployment that has local service numbers from multiple office.
You need to ensure that when the users at an office in Sydney create a Teams meeting invite, the invite displays a local conferencing number by default.
What should you do?

A. Assign a local service number from the Sydney office to a resource account.
B. Modify the global (org wide default) Audio Conferencing policy and assign a local service number from the Sydney office.
C. Create a new caller ID policy and assign a local service number from the Sydney office.
D. Create a new Audio Conferencing policy and assign a local service number from the Sydney office.

Selected Answer: D

Question #: 40
Topic #: 1
You have a Microsoft Teams Phone deployment.
You need to configure users to include a toll free phone number as part of their meeting invites.
Which type of policy should you configure?

A. voice routing
B. audio conferencing
C. customization
D. meeting

Selected Answer: A

Question #: 41
Topic #: 1
Your company has an office in Atlanta.
The company has a Microsoft Teams Phone deployment that contains a toll-free phone number.
You notice that the Atlanta office has significantly high toll-free dial-in usage for meetings.
You need to disable the toll-free number for meetings organized by users in the Atlanta office.
Which type of policy should you configure from the Microsoft Teams admin center?

A. meeting
B. calling
C. audio conferencing
D. voice routing

Selected Answer: C

Question #: 42
Topic #: 1
Your company has a Microsoft 365 E5 subscription that uses Microsoft Teams.
The company has a department named HR.
You need to ensure that when a user in the HR department creates a highly confidential meeting, a watermark is applied to the recording.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

A. Assign a meeting policy for the HR department users.
B. Assign a Microsoft Teams Premium license to the HR department users.
C. Assign a customization policy for the HR department users.
D. Assign an Azure Information Protection Premium P2 license to the HR department users.
E. Assign a meeting template policy for the HR department users.
F. Assign an Azure Active Directory Premium P2 license to the HR department users.

Selected Answer: AB

Question #: 43
Topic #: 1
You have a Microsoft Teams deployment.
You need to ensure that users can schedule meetings that have the following:

Presenter bios –

Attendee registration –

Registration management –
Which two types of policies should you configure? Each correct answer presents cart of the solution.
NOTE: Each correct selection is worth one point.

A. app permission policy
B. meeting policy
C. live events policy
D. meeting template policy
E. teams events policy
F. customization policy

Selected Answer: BE

Question #: 44
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Teams Devices in the Microsoft Teams admin center, you select Phones select the Configuration profiles tab, select the Standard Phone Policy, and select Assigned devices.
Does this meet the goal?

A. Yes
B. No

Selected Answer: B

Question #: 45
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Teams Devices in the Microsoft Teams admin center, you locate each affected phone and review the settings on the Details tab.
Does this meet the goal?

A. Yes
B. No

Selected Answer: C

Question #: 46
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Users in the Microsoft Teams admin center, you locate each affected user and review the settings on the Voice tab.
Does this meet the goal?

A. Yes
B. No

Selected Answer: D

Question #: 47
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -AllowIPVideo parameter to $False.
Does this meet the goal?

A. Yes
B. No

Selected Answer: A

Question #: 48
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -IPVideoMode parameter to DISABLED.
Does this meet the goal?

A. Yes
B. No

Selected Answer: A

Question #: 49
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsNetworkRoamingPolicy and set the -AllowIPVideo parameter to $False.
Does this meet the goal?

A. Yes
B. No

Selected Answer: B

Question #: 54
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
Your company uses configuration profiles to manage Microsoft Teams-certified IP phones. The Standard configuration profile is applied to the IP phones.
The help desk receives reports that several user phones fail to lock automatically after the timeout period.
You need to verify whether the configuration profile is applied to the problematic phones.
Solution: From Devices in the Microsoft Teams admin center, you select Phones, find the reported phones, and review the Configuration profile column.
Does this meet the goal?

A. Yes
B. No

Selected Answer: C

Question #: 55
Topic #: 1
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are optimizing a network to better support voice and collaboration workloads in Microsoft Teams.
When the users are at a specific corporate site, you need to prevent the users from adding video during calls.
Solution: You run New-CsTeamsMeetingPolicy and set the -MediaBitRateKb parameter to 1.
Does this meet the goal?

A. Yes
B. No

Selected Answer: A

Question #: 56
Topic #: 1
You are adding new sites to your company.

The reporting team needs location-based reports in Microsoft Power BI that include the subnet information of the new sites.

You need to add the information to Microsoft Teams.

What should you do?

A. From the Microsoft Teams admin center, add the subnets to the Network planner.
B. From the Microsoft Call Quality Dashboard, upload tenant data.
C. From the Microsoft Teams admin center, define a network topology.
D. From the Microsoft Teams admin center, define a network subnet.

Selected Answer: B

Question #: 57
Topic #: 1
You are selecting devices for use in conference rooms. The conference rooms must support two front of room displays.

Which two types of devices meet the requirements? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

A. Microsoft Teams audio conference phones
B. Microsoft Teams displays
C. Microsoft Teams Rooms on Windows
D. Microsoft Teams Rooms on Android

Selected Answer: A

Question #: 58
Topic #: 1
You have a Teams Phone deployment.

When you review the Server – Client summary reports in Teams, you discover that Wired Inside data is unavailable as shown in the following exhibit.

You need to review the monthly and daily trends in the reports.

What should you do?

A. From the Microsoft Teams admin center, configure the network topology.
B. From the Microsoft Teams admin center, upload reporting labels.
C. From the Microsoft Call Quality Dashboard, upload the Building data file.
D. From the Microsoft Call Quality Dashboard, upload the Endpoint data file.

Selected Answer: C