CSA: ServiceNow Certified System Administrator Topic 3
QUESTION NO: 98
What needs to be specified, when creating a Business Rule? (Choose four.)
A. UI action
B. Table
C. Fields to update
D. Who can run
E. Script to run
F. Application scope
G. Update set
H. Timing
I. Condition to evaluate
Answer: A,B,E,F
QUESTION NO: 99
What feature can track the amount of time that a task has been open, to ensure that tasks are completed within an allotted time?
A. Task Escalation Clock
B. Service Level Agreements
C. Inactivity Monitor
D. Response Time Clock
E. Business Time Remaining
Answer: B
QUESTION NO: 100
What is a quick way to create a report from a list view?
A. Click on filter breadcrumb, drag and drop on the Report > Create New module
B. Click Funnel, define filter conditions, click Create Report
C. Click Context Menu, select Create Report
D. Apply filter, right click on column header, select Bar Chart
E. Apply filter, right click on column header, select Create Report
Answer: B
QUESTION NO: 101
What import utility do you use when the field names on the import set match the name of the fields on the Target table?
A. Schema Mapping
B. Automatic Mapping
C. Mapping Assist
D. Mapping Dashboard
Answer: B
QUESTION NO: 102
As an IT employee what interface would you use, if you wanted to browse internal IT documentation, like troubleshooting scripts and FAQs?
A. Knowledge
B. ServiceNow Wiki
C. Knowledge Now
D. SharePoint
E. Stack Overflow
Answer: A
QUESTION NO: 103
A new Service Desk employee in Latin America complains that the create dates and times are incorrect on their Incident list. What would you suggest to fix this issue?
A. Have them clear their cache.
B. Have them use the gear icon to set the employee’s time zone.
C. Recommend they use Chrome, instead of Explorer.
D. Use the system properties to correct the instance’s time zone.
E. Have them correct the time zone on their computer.
Answer: E
QUESTION NO: 104
What are three security modules often used by the System Administrator? (Choose three.)
A. System Properties > Security
B. Utilities > Migrate Security
C. System Security > Security
D. Self-Service > My Access
E. System Security > Access Control (ACL)
F. Password Management > Security Questions
G. System Security > High Security Settings
Answer: A,E,G
QUESTION NO: 105
When testing a catalog item, having a manager approval flows, which of these best practices would you follow? (Choose three.)
A. Make sure the latest flows are activated.
B. Use the instance Incognito setting to quickly toggle between requester and approver.
C. Impersonate the requester to ensure the form works.
D. Make sure the requester’s user record has a manager specified.
E. Create and select your Testing Update Set, before starting the test cases.
F. Use your Admin account, so you can approve the items quickly.
Answer: D,E,F
Explanation:
QUESTION NO: 106
What is a no-code approach to control the mandatory or read-only state of a form field?
A. UI Action
B. Client Script
C. UI Script
D. UI RuIe
E. UI Policy
Answer: E
QUESTION NO: 107
When moving multiple update sets at one time, what might you do to facilitate the move?
A. Batch
B. Verify
C. Test
D. Preview
Answer: D
QUESTION NO: 108
What is specified in an Access Control rule?
A. Groups, Conditional Expressions and Workflows
B. Table Schema, CRUD, and User Authentication
C. Object and Operation being secured; Permissions required to access the object
D. security_admin
Answer: C
QUESTION NO: 109
Which icon would you double click, to expand and collapse the list of all Applications and
Modules?
A. Star
B. Clock
C. Application
D. Funnel
Answer: C
QUESTION NO: 110
What do you call any component that needs to be managed in order to deliver services?
A. CSDM Items
B. CMDB
C. Configuration item
D. Service Offerings
E. Asset
Answer: C
QUESTION NO: 111
A new service catalog item is being developed, but should only be visible to managers inside the HR Department. What method would you use to fulfill this requirement?
A. Specify the Dept_Mgr role on the catalog content block
B. Add the Department Manager group to the catalog item’s user criteria
C. Add the Department Manager group to the catalog item’s ACL
D. Only publish the item in the HR service catalog
E. Use a Dept_Mgr ACL on the HR service catalog
Answer: C
Explanation:
QUESTION NO: 112
A user wants to create a set of filter conditions, where they want to show records which satisfy two conditions:
Incidents where the state is Closed
Incidents where Assignment Group is Network
After clicking the Funnel icon, what should the user do?
A. Define the first condition; click AND button; define second condition; click Run
B. Define the first condition; click AND button; define second condition; press enter
C. Define the first condition; click OR button; define second condition; press enter
D. Define the first condition; click > icon on breadcrumb, define second condition; click Run
E. Define the first condition; click > icon on breadcrumb, define second condition; press enter
Answer: A
Explanation:
QUESTION NO: 113
Access Control rules are applied to a specific table, like the Incident table. What is the object name for a rule that is specific to the Incident table and the Major Incident field?
A. Incident.Major_Incident
B. incident=>major_incident
C. incident<=>major_incident
D. incident||major_incident
E. incident.major_incident
Answer: E
QUESTION NO: 114
Two departments (HR Onboarding and Facilities) have come to you, asking for a way for employees to request event room set up services. The requirements are the same for the form and the task routing to the Facilities’ assignment group.
For HR, the item will be used primarily for the Onboarding coordinators, for employee orientation sessions.
For Facilities, the item will be used for anyone in the company who needs room set up services.
However, both departments have their own service catalogs. What do you do, to support these requirements?
A. Create one Catalog Item for HR Event Room Set Up and one for Facilities Event Room Set Up; then publish each to the appropriate Catalog.
B. Create one Catalog Item for Event Room Set Up; then publish to both Catalogs.
C. Create one Catalog Item for Event Room Set Up; then publish to the Parent Catalog, which is accessible to both HR and Facilities.
D. Create one Catalog Item for Event Room Set Up; then use ACLs to control access.
Answer: C
Explanation:
QUESTION NO: 115
After finishing your work on High Security Settings, what do you do to return to normal admin security levels?
A. Select Normal role
B. Log out and back in
C. Use System Administration > Normal Security module
D. Select Global Update Set
E. End Impersonation
Answer: B
QUESTION NO: 116
What type of field allows you to look up values from one other table?
A. Reference
B. Verity
C. Options
D. Selections
E. Dot walk
F. Lookup
Answer: F
QUESTION NO: 117
Which module would you use to create a new automation of business logic such as approvals, tasks, and notifications?
A. Process Automation > Flow Designer
B. Process Automation > Flow Administration
C. Process Automation > Workflow Editor
D. Process Automation > Process Flow
E. Process Automation > Active Flows
Answer: A
QUESTION NO: 118
A department manager asks an analyst to build some reports. Where do you recommend the analyst start?
A. Report Dashboard > Create New
B. Reports > Getting Started
C. Performance Analytics > Reports
D. Self-Service > Reports
E. Reports > Create New
Answer: E
QUESTION NO: 119
What are the steps for applying an update set to an instance?
A. Retrieve, Preview, Commit
B. Specify, Transform, Apply
C. Retrieve, Assess, Apply
D. Get, Test, Push
E. Pull, Review, Push
Answer: A
QUESTION NO: 120
When importing spreadsheet data into ServiceNow, in which step does the data get written to the receiving table?
A. Run Transform
B. Run Import
C. Import Dataset
D. Execute Transform
E. Schedule Transform
Answer: D
QUESTION NO: 121
What would you do, on a list, if you wanted to show the records in groups, based on the column category? (Choose two.)
A. On list Context Menu, select Group By > Category
B. On the Filter Menu, select Group By > Category
C. Click Group On icon, select Category
D. On Navigator Filter, type tablename.group.category and press enter
E. On the Category column title, click Context menu > Group By Category
Answer: A,E
QUESTION NO: 122
Which collaboration tool is available from the banner, using the bubble icon?
A. Now Messenger
B. Agent Chat
C. Connect Chat
D. Collaborate Now
E. Live Feed
Answer: C
Explanation:
QUESTION NO: 123
On the knowledge base record, which tab would you use to define which users are not able to write articles to the knowledge base?
A. Can Contribute
B. Cannot Author
C. Cannot Contribute
D. Cannot Write
E. Read Only
Answer: C
QUESTION NO: 124
Which features allow you to update multiple records at one time? (Choose two.)
A. List Editor
B. Field Update Action
C. Bulk Record Update
D. Data Remediation Dashboard
E. Update Selected Action
Answer: A,B
QUESTION NO: 125
Categories in the knowledge base, by default, can be created and edited by which knowledge workers? (Choose two.)
A. Knowledge Authors
B. Knowledge Contributors
C. Knowledge Controller
D. Knowledge Managers
E. Knowledge Category Managers
F. Knowledge Submitters
G. Knowledge Owners
H. Knowledge Taxonomy Owner
Answer: B,D
QUESTION NO: 126
Which collaboration tool opens a sidebar and allows you to create new conversations with other
ServiceNow users?
A. Skype Now
B. Collaborate Now
C. Agent Messenger
D. Agent Chat
E. Connect Chat
Answer: E
QUESTION NO: 127
What module would you use if you wanted to view a list of all of the fields on the Incident table?
(Choose two.)
A. Tables & Columns
B. Dictionary
C. Data Class Manager
D. Dictionary Dashboard
E. Database View
F. Schema
Answer: A,F
QUESTION NO: 128
What component causes a flow to run after a record has been created or updated?
A. Date-based trigger
B. On-change trigger
C. Record-based trigger
D. Application-based trigger
E. Updated-date trigger
Answer: E
QUESTION NO: 129
What type of field is Boolean and appears as a check box?
A. Yes/No
B. True/False
C. On/Off
D. Binary
E. 0/1
Answer: B
QUESTION NO: 130
Which module is used to access the knowledge bases which are available to you?
A. Knowledge > Home
B. Self Service > Knowledge
C. Knowledge > All
D. Knowledge > Knowledge Bases
E. Knowledge > Overview
Answer: D
QUESTION NO: 131
A customer requests the following data quality measures be added:
Incident numbers should be read only, on all lists and forms, for all users.
Short Description field should be mandatory, on all records, across all applications, on Insert.
Which type of policy would you use to meet this requirement?
A. Data Quality Policy
B. Dictionary Design Policy
C. UI Data Policy
D. UI Policy
E. Field Criteria Policy
F. Data Policy
Answer: D
QUESTION NO: 132
What type of user (persona) has clearly defined paths and workflows in the platform and have one or more roles (ie itil and approver_user)?
A. Workflow User
B. Request Fulfiller
C. ITSM User
D. Approving Manager
E. Service Desk User
F. Process User
Answer: D
Explanation:
QUESTION NO: 133
Which module would you use to customize your instances banner image, text and colors?
A. System UI > UI Pages > Branding
B. Service Portal > Portals > Branding
C. System Properties > Basic Configuration UI16
D. System Properties > Branding
E. Homepage Admin > Pages > Branding
Answer: C
QUESTION NO: 134
Which database provides a logical model of your company infrastructure by identifying, controlling, maintaining and verifying CIs that exist?
A. IMDB
B. ITSM
C. CSDM
D. CMDB
E. LDAP
Answer: D
QUESTION NO: 135
Which module is used as the first step for importing data?
A. Coalesce Data
B. Transform Data
C. Import Data
D. Load Data
Answer: C
QUESTION NO: 136
When you need to orchestrate business processes across services with little technical user knowledge, which utility would you use?
A. Flow Manager
B. Flow Designer
C. Flow Editor
D. Workflow Editor
E. Workflow Designer
Answer: C
QUESTION NO: 137
When a user reports that they are not able to see modules on the application navigator, what can you do, to see what modules are visible to them?
A. Look up their password, so you can login with their account
B. Initiate a Connect Chat session
C. Install the Bomgar plug-in
D. Impersonate the user
E. Launch a NowChat window
Answer: B
Explanation:
QUESTION NO: 138
What is a key difference between Reporting and Performance Analytics?
A. Performance Analytics contains snapshots of data taken over time; Reporting shows only the data as it is, at the moment the report is run.
B. Performance Analytics can show trends; Reports cannot.
C. Reports can be run on a scheduled basis; Performance Analytics cannot.
D. Performance Analytics data can be published to Dashboards; Reports cannot.
E. Performance Analytics shows KPIs; Reporting does not.
Answer: B
Explanation:
QUESTION NO: 139
While showing a customer their incident form, they ask to change the Priority values to display their internal terminology P1, P2, P3, P4. They want it to be consistent across all Tasks. How would you do that? Right click on Priority and select what?
A. Configure Lists
B. Show Options
C. Configure Task
D. Show Choices
E. Show Choice List
F. Configure Options
Answer: F
Explanation:
QUESTION NO: 140
Your customer would like to create a new template to notify users who are affected by network outages at their site. Which module would you use to create a new notification?
A. System Notification > Email > Notifications
B. Administration > Notification Overview
C. System Properties > Email > Settings
D. User Preferences > Email > Notifications
E. Click Gear > Notifications > New
Answer: A
QUESTION NO: 141
When designing a flow, how do you reference data from a record, in that flow?
A. Drag the table icon onto the flow definition
B. Use the condition builder to specify the desired values
C. Specify the source table on the data pill related list
D. Drag the data pill onto the flow definition
E. Add the table reference using the slush bucket
Answer: D
