CSA: ServiceNow Certified System Administrator Topic 2
QUESTION NO: 45
What is the Import Set Table?
A. A table where data will be placed, post-transformation
B. A table that determines relationships
C. A staging area for imported records
D. A repository for Update Set information
Answer: C
Explanation:
QUESTION NO: 46
What is a characteristic of importing data into ServiceNow?
A. An existing Transform Map can be used one time on the same import set
B. Coalesce fields are used only after running Transform
C. Any user can manage and set up import sets
D. An existing Transform Map can be used multiple times on the same import set
Answer: D
Explanation:
QUESTION NO: 47
What module in the Service Catalog application does an Administrator access to begin creating a new item?
A. Maintain Categories
B. Maintain Items
C. Content Items
D. Items
Answer: B
Explanation:
QUESTION NO: 48
Which of the following allows a user to edit field values in a list without opening the form?
A. Data Editor
B. Edit Menu
C. List Editor
D. Form Designer
Answer: C
Explanation:
QUESTION NO: 49
Which three Variable Types can be added to a Service Catalog Item?
A. True/False, Multiple Choice, and Ordered
B. True/False, Checkbox, and Number List
C. Number List, Single Line Text, and Reference
D. Multiple Choice, Select Box, and Checkbox
Answer: D
Explanation:
QUESTION NO: 50
How are Workflows moved between instances?
A. Workflows are moved using Update Sets
B. Workflows are moved using Transform Maps
C. Workflows are moved using Application Sets
D. Workflows cannot be moved between instances
Answer: A
Explanation:
QUESTION NO: 51
The baseline Service Catalog homepage contains links to which of the following components?
A. Record Producers, Order Guides, and Catalog Items
B. Order Guides, Item Variables, and flows
C. Order Guides, Catalog Items, and flows
D. Record Producers, Order Guides, and Item Variables
Answer: A
Explanation:
QUESTION NO: 52
Which of the following statements is true when a new table is created by extending another table?
A. The new table archives the parent table and assumed its roles in the database
B. The new table inherits all of the Business Rules, Client Scripts, and UI Policies of the parent table, but none of the existing fields
C. The new table inherits all of the fields of the parent table and can also contain new fields unique to itself
D. The new table inherits all of the fields, but does not inherit Access Control rules, Client Scripts, and UI Policies of the parent table
Answer: C
Explanation:
QUESTION NO: 53
Where can Admins check which release is running on an ServiceNow instance?
A. Memory Stats module
B. Stats module
C. System.upgraded table
D. Transactions log
Answer: B
Explanation:
QUESTION NO: 54
A knowledge article must be which of the following states to display to a user?
A. Published
B. Drafted
C. Retired
D. Reviewed
Answer: A
Explanation:
QUESTION NO: 55
What is the name of the conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common tasks?
A. Answer Agent
B. live Feed
C. Virtual Agent
D. Connect Chat
Answer: C
Explanation:
QUESTION NO: 56
What is the purpose of a Related List?
A. To create a one-to-many relationship
B. To dot-walk to a core table
C. To present related fields
D. To present related records
Answer: D
Explanation:
QUESTION NO: 57
Which one of the following statements describes the purpose of a Service Catalog flow?
A. A Service Catalog flow generates three basic components: item variable types, tasks, and approvals
B. Although a Service Catalog flow cannot send notifications, the flow drives complex fulfillment processes
C. A Service Catalog flow is used to drive complex fulfillment processes and sends notifications to defined users or groups
D. A Service Catalog flow generates three basic components: item variable types, tasks, and notifications
Answer: C
Explanation:
QUESTION NO: 58
Which term best describes something that is created, has worked performed upon it, and is eventually moved to a state of closed?
A. report
B. flow
C. event
D. task
Answer: D
Explanation:
QUESTION NO: 59
Which are valid Service Now User Authentication Methods? (Choose three.)
A. XML feed
B. Local database
C. LDAP
D. SSO
E. FTP authentication
Answer: B,C,D
Explanation:
QUESTION NO: 60
Access Control rules may be defined with which of the following permission requirements?
(Choose three.)
A. Roles
B. Conditional Expressions
C. Assignment Rules
D. Scripts
E. User Criteria
F. Groups
Answer: A,B,D
Explanation:
QUESTION NO: 61
Which section of the ServiceNow UI allows you to perform a global search?
A. Application Navigator
B. Banner frame
C. List pane
D. Content frame
Answer: B
Explanation:
QUESTION NO: 62
How do you make a list filter available to everyone?
A. Make active, assign a name, and save
B. Assign a group, set visibility, and save
C. Assign a name, set visibility, and save
D. Make active, set visibility, and save
Answer: C
Explanation:
QUESTION NO: 63
What would NOT appear in the Application Navigator if “service” is typed into the filter field?
A. Configuration > Business Services
B. Self-Service > Knowledge
C. Service Portal > Widgets
D. Incident > Assigned to me
Answer: D
Explanation:
QUESTION NO: 64
Which of the following is used to categorize, flag, and locate records?
A. Search
B. Favorites
C. Tags
D. Bookmarks
Answer: C
Explanation:
QUESTION NO: 65
Which tool should be used to populate commonly used fields in a form?
A. Template
B. Reference Qualifier
C. Formatter
D. Assignment Rule
Answer: A
Explanation:
QUESTION NO: 66
How is a group defined in ServiceNow?
A. A group is one record stored in the Group Type [sys_user_group_type] table
B. A group is one record stored in the Group [sys_user_group] table
C. A group defines a set of users that share the same location
D. A group defines a set of users that share the same job title
Answer: B
Explanation:
QUESTION NO: 67
What is a role in ServiceNow?
A. A role is one record in the Role [user_sys_role] table
B. A role is a set of modules for a particular application
C. A role is one record in the Role [sys_user_role] table
D. A role is a persona used in Live Feed Chat
Answer: C
Explanation:
QUESTION NO: 68
What is a Notification?
A. A new Knowledge article created by a Business Rule
B. A tool for alerting users that events that concern them have occurred
C. A message through Connect related to a Change Request
D. An email file attachment
Answer: B
Explanation:
QUESTION NO: 69
Which one of the following is NOT a type of Visual Task Board?
A. Flexible
B. Freeform
C. Feature
D. Guided boards
Answer: C
Explanation:
QUESTION NO: 70
What is (are) best practice(s) regarding users/groups/roles? (Choose two.)
A. You should never assign roles to groups.
B. You should assign roles to users.
C. You should add users to groups.
D. You should assign roles to groups.
Answer: C,D
Explanation:
QUESTION NO: 71
What are two ways to generate an Event? (Choose two.)
A. Business Rule
B. Workflow
C. Log entry
D. Knowledge article publication
Answer: A,B
Explanation:
QUESTION NO: 72
Which core table in the ServiceNow platform provides a series of standard fields used on each of the tables that extend it, such as the Incident [incident] and Problem [problem] tables?
A. Task [task] B. Assignment [assignment] C. Service [service] D. Workflow [workflow]
Answer: A
Explanation:
QUESTION NO: 73
Which of the following statements describes how data is organized in a table?
A. A column is a field in the database and a record is one user
B. A column is one field and a record is one row
C. A column is one field and a record is one column
D. A column contains data from one user and a record is one set of fields
Answer: A
Explanation:
QUESTION NO: 74
What is a sys_id?
A. Unique 32-character identifier that is assigned to every record
B. A client-side Business Rule
C. A server-side Business Rule
D. Unique 64-character identifier that is assigned to every record
Answer: A
Explanation:
QUESTION NO: 75
When creating a global custom table named “abc”, what is the table name that is automatically assigned by the platform?
A. snc_abc
B. abc
C. u_abc
D. sys_abc
Answer: C
Explanation:
QUESTION NO: 76
Access Control rules may provide access security for which of the following database objects?
A. For a specific role, group, or user
B. For a specific row, column, or table
C. For specific groups
D. For a specific CMDB Configuration item
Answer: D
Explanation:
QUESTION NO: 77
What is the primary application used to load data into ServiceNow?
A. Service Level Management
B. Configuration
C. System Import Sets
D. System Update Sets
Answer: C
QUESTION NO: 78
Which of the following steps can be used to import new data into ServiceNow from a spreadsheet?
A. Select Data Source, Schedule Transform
B. Load Data, Create Transform Map, Run Transform
C. Define Data Source, Select Transform Map, Run Transform
D. Select Import Set, Select Transform Map, Run Transform
Answer: D
Explanation:
QUESTION NO: 79
Which tool is used for creating dependencies between configuration items in the CMDB?
A. CI Relationship Editor
B. CMDB Builder
C. CI Service Manager
D. Cl Class Manager
Answer: D
Explanation:
QUESTION NO: 80
What is the difference between a UI Policy and Data Policy?
A. Data Policies run when data is entered through the form, by an Import Set, or by web services, while UI Policies are set only by web services
B. Data Policies can be converted into UI Policies, but UI Policies cannot be converted into Data
Policies
C. Data Policies run regardless of how data is entered into ServiceNow, while UI Policies are used for form interactions
D. Data Policies run only after UI Policies run successfully
Answer: C
Explanation:
QUESTION NO: 81
Which one of the following is an accurate list of changes that are captured in an Update Set?
A. Changes made to: tables, forms, schedules, and client scripts
B. Changes made to: tables, forms, Business Rules, and data records
C. Changes made to: tables, forms, groups, and configuration items (CIs)
D. Changes made to: table, forms, views, and fields
Answer: D
QUESTION NO: 82
What are the steps to retrieve an Update Set?
A. Verify Update Set is Complete, Retrieve, Preview, Apply
B. Verify Update Set is Complete, Test Connection, Apply
C. Verify Update Set is Complete, Test Connection, Commit
D. Verify Update Set is Complete, Retrieve, Preview, Commit
Answer: C
Explanation:
QUESTION NO: 83
IntegrationHub enables execution of third-party APIs as a part of a flow. These integrations are referred to as
A. an action
B. a spoke
C. a connection
D. an integration step
Answer: B
QUESTION NO: 84
Which of the following protects applications by identifying and restricting access to available files and data?
A. Application Configuration
B. Verbose Log
C. Access Control Rules
D. Application Scope
Answer: D
Explanation:
QUESTION NO: 85
Which one statement correctly describes Access Control rule evaluation?
A. Table access rules are evaluated from the general to the specific
B. If more than one rule applies to a record, the older rule is evaluated first
C. If a row level rule and a field level rule exist, both rules must be true before an operation is allowed
D. The role with the most permissions evaluates the rules first.
Answer: C
QUESTION NO: 86
ServiceNow contains a resource which provides the following:
A standard and shared set of service related definitions across ServiceNow products and platform that will enable and support true service level reporting.
A CMDB framework across our products and platform that will enable and support multiple configuration strategies.
What resources do these statements describe?
A. Common Services Data Model (CSDM)
B. Information Technology Service Management (ITSM)
C. Configuration Management Database (CMDB)
D. Information Technology Infrastructure Library (ITIL)
Answer: A
QUESTION NO: 87
An IT manager is responsible for the Network and Hardware assignment groups, each group contains 5 team members. These team members are working on many tasks, but the manager cannot see any tasks on the Service Desk > My Groups Work list. What could explain this?
A. The Service Desk > My Groups Work list shows active work tasks that are not yet assigned.
B. The manager does not have the itil role.
C. The manager is not a member of the Service Desk group.
D. The manager is not a member of the Network and Hardware groups.
E. The Assignment Group manager field is empty.
Answer: B
QUESTION NO: 88
What do you need to do before you can use an Application-based trigger in your flow?
A. Activate application trigger spoke
B. Activate trigger security rules
C. Activate application spoke, and plug-ins as needed
D. Assign Application trigger role [sn_app_trigger_write] to SME
E. Activate application plugins only
Answer: B
Explanation:
QUESTION NO: 89
The ServiceNow platform includes which types of interfaces? (Choose three.)
A. Now Mobile Apps
B. Agent Control Center
C. Back Office Dashboard
D. Service Portals
E. Now Platform® User Interfaces
F. Field Service Taskboard
Answer: B,E,F
Explanation:
QUESTION NO: 90
Which of the following are not included in an Update Set, by default? (Choose four.)
A. Homepages
B. Data
C. Published Workflows
D. Business Rules
E. Schedules
F. Database changes
G. Related Lists
H. Report Definitions
I. Scheduled Jobs
J. Client Scripts
K. Views
Answer: A,B,E,F
QUESTION NO: 91
You are showing your customer a new form that you have created for their new application. They would like to add a field to the form. Where could you do that? (Choose two.)
A. Select Fields and Columns module
B. Right click on form header, select Configure > Form Layout
C. Click on context menu, select Configure > Form Designer
D. Select Field Class Manager module
Answer: A,B
QUESTION NO: 92
Which ServiceNow resource is a framework that ensures the data your ServiceNow application requires maps correctly to the appropriate CMDB tables?
A. Common Service Data Model (CSDM)
B. Service Mapping Utility (SMU)
C. Service Schema Map (SSM)
D. CMDB Class Manager (CMDBCM)
E. CI Class Manager (CICM)
Answer: A
QUESTION NO: 93
What do you activate when you want to add applications or functionality within your development instance?
A. App Package
B. Updated Pack
C. Patch
D. Plugin
E. App Updated Set
Answer: D
QUESTION NO: 94
What field contains a record’s 32-character, unique identifier?
A. sn_rec_id
B. rec_id
C. u_id
D. sys_id
E. sn_gu_id
F. sn_sys_id
G. id
Answer: D
QUESTION NO: 95
Your company is giving all first line workers a special T-shirt as a recognition for their hard work. Management team wants a way for employees to order the T-shirt, with the ability to specify the preferred size and color. How would you ensure that only first line workers (non-managers) can submit the order?
A. Create Record Producer and use the Available For list to specify First Line [sn_first_line] role
B. Create Catalog Item and use the Not Available list to specify the Manager Group
C. Create Catalog Item and use the Available For list to specify ITIL [itil] role
D. Create Order Guide and use the User Criteria list to specify First Line [sn_first_line] role
Answer: B
QUESTION NO: 96
What is used frequently to move customizations from one instance to another?
A. Update Sets
B. Code Sets
C. Update Packs
D. Configuration Logs
E. Remote Sets
F. Local Sets
G. Code Packs
Answer: A
QUESTION NO: 97
What icon do you use to change the label on a Favorite?
A. Clock
B. Hamburger
C. Pencil
D. Three dots
E. Triangle.
F. Star
Answer: C
