CIS-SAM Topic 3
Question #: 100
Topic #: 4
The baseline sam_admin role contains the additional roles of: sam_user, asset, and procurement_user, and which of the following? (Choose two.)
A. itil
B. sam_developer
C. contract_manager
D. model_manager
E. entitlement_manager
Selected Answer: C
Question #: 103
Topic #: 5
Software Asset Lifecycle has __________ components.
A. 8
B. 6
C. 7
D. 5
Selected Answer: D
Question #: 104
Topic #: 5
Additional Software Model Lifecycles phases can be added as __________ .
A. Options
B. Items
C. Choices
D. Selections
Selected Answer: B
Question #: 105
Topic #: 5
Software Model Lifecycles can only be created for an external, publisher defined date.
A. True
B. False
Selected Answer: B
Question #: 106
Topic #: 5
Once a weekly software content update adds lifecycle data to your instance, can it be deleted from the software model?
A. It can be deleted or deactivated
B. Yes, it can once accepted
C. It cannot unless the lifecycle stage is EOL
D. No, it cannot
Selected Answer: D
Question #: 107
Topic #: 5
During contract negotiations, what report could you run to gain visibility to products nearing end-of support?
A. Software Contract Lifecycle Report
B. Software Model Lifecycle Report
C. Software Licenses Report
D. Software Support Report
Selected Answer: C
Question #: 108
Topic #: 5
Once you are ready to retire software in ServiceNow, what is the critical first step in the retirement process?
A. Manually set Allocations available on the entitlement to Zero (0)
B. Expire identified active software entitlements
C. Run the Software Model Lifecycle Report
D. Revoke all current allocations
E. Recover the identified software entitlements
Selected Answer: B
Question #: 109
Topic #: 5
Publisher information such as general availability and end-of-life dates will be provided as part of what feature within ServiceNow?
A. License change projection
B. Software model lifecycle
C. Publisher packs
D. Normalization suggestions
E. Reconciliation dimensions
Selected Answer: D
Question #: 110
Topic #: 5
A user is notified their software install has been flagged for reclamation. The user declines approval.
What is the next step in the workflow?
A. Nothing happens.
B. The user’s manager must approve or decline the reclamation.
C. The reclamation candidate is removed from the candidate list.
D. The software is reclaimed since it was not in use.
Selected Answer: A
Question #: 111
Topic #: 5
Which of the following features enables organizations to easily upgrade a standard version of their software to an enterprise version?
A. Software Entitlement
B. Software Edition
C. Software Assurance
D. Software Allocation
Selected Answer: C
Question #: 112
Topic #: 5
What role must be granted in order to create new reports that could be viewed by other people?
A. Report Creator [Report_Creator] B. Report Publisher [report_publisher] C. ITIL [itil] D. Global Report User [report_global]
Selected Answer: D
Question #: 114
Topic #: 5
Software Asset Management (SAM) Professional reports can be delivered in which formats? (Choose three.)
A. PowerPoint
B. PDF
C. CSV
D. XLS
Selected Answer: BCD
Question #: 115
Topic #: 6
The goals of Software Asset Management include which of the following? (Choose three.)
A. Optimize spend
B. Rationalize business applications
C. Maintain compliance
D. Identify unauthorized usage
E. Support software audits
Selected Answer: ACE
Question #: 116
Topic #: 6
Which ServiceNow plugin is used by Software Asset Management (SAM) Professional and configured during SAM Professional setup?
A. Vendor Procurement
B. Asset Cost Management
C. Normalization Data Services
D. Asset Management
E. ITSM Software Asset Management
Selected Answer: C
Question #: 117
Topic #: 6
Which SAM role must be a trained ServiceNow administrator?
A. sam_admin
B. sam_developer
C. discover_admin
D. entitlement_manager
E. model_manager
Selected Answer: B
Question #: 118
Topic #: 6
Within Software Asset Management there are many key terms to understand, what is the best definition for Reconciliation?
A. Software license details that define use rights
B. One or more use rights assigned to a specific device or user
C. Classification of the acquired software
D. The process of standardizing discovered software installation data to defined norms
E. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
Selected Answer: E
Question #: 119
Topic #: 6
By default, which persona is responsible for loading asset management data from integrations and discovery tools into SAM Pro?
A. ServiceNow process owner
B. SAM manager
C. SAM administrator
D. ServiceNow administrator
E. SAM user
Selected Answer: D
Question #: 120
Topic #: 6
As part of the discovery process, when records are written to the software installation table a check is performed to determine if the information already exists in the discovery model table, if a record exists, what does the system do?
A. The record is deleted and recreated to ensure the most recent discovery model is recorded.
B. Nothing, the record exists so it is ignored.
C. A new record is created for the installation in the discovery model table.
D. A reference to the discovery model record is identified and associated to the software installation record.
Selected Answer: D
Question #: 121
Topic #: 6
Which of the following are valid on import errors (vs. after import) when using the automated entitlement import feature? (Choose three.)
A. Purchased rights should be greater than 0
B. The end date must be greater than the start date
C. Publisher Part Number and Software Model not found
D. Duplicate entry
E. Publisher Part Number already exists
Selected Answer: ACD
Question #: 122
Topic #: 6
What are the available actions associated with the Normalization Suggestions feature? (Choose two.)
A. Accept – updates the discovery model with suggested values
B. Reject – ignores the suggestion. The next time the scheduled job is executed, it will not pick the same package or rule that was rejected previously
C. Save – allows you to save the suggestion to review again later
D. Ignore – ignores the suggestion. All fields are updated to read only until the next time the job is executed with the same package or rule that was ignored previously.
E. Create – creates a discovery model with suggested values
Selected Answer: C
Question #: 123
Topic #: 6
What is used to identify and normalize software installed in an environment?
A. Software Discovery Mode
B. Software Installation Model
C. Software Model
D. Software Normalization Model
E. Software Reconciliation Model
Selected Answer: A
Question #: 124
Topic #: 6
When a software title is transferred between vendors, the content library download and update feature will automatically propagate those changes to which of the following? (Choose three.)
A. Software entitlements
B. Software reconciliations
C. Software models
D. Transform maps
E. Discovery models
Selected Answer: ACE
Question #: 125
Topic #: 6
When creating a transform map to map software installation data into the appropriate SAM table, why would you set the coalesce values for the u_display_name. u_publisher, u_version, u_installed_on, and u_assigned_to fields to be true? (Choose two.)
A. To ensure that you import all these fields into the table
B. To avoid duplication of data
C. To ensure completeness of data
D. To ensure that if all fields match an existing record on import, that a new record is created
E. To ensure that if all fields do not match an existing record on import, that a new record is created
Selected Answer: BE
Question #: 126
Topic #: 6
What information is required when importing device allocations? (Choose three.)
A. Software model associated with the allocation
B. Purchase order of the device
C. User assigned to the device
D. Entitlement associated with the allocation
E. Quantity of rights allocated to the device
Selected Answer: B
Question #: 128
Topic #: 6
Software models are used to connect purchased software rights with discovered software installations via which mechanism?
A. Transform Map
B. Software Discovery Model
C. Software Discovery Map
D. Reconciliation Map
E. Software Install Model
Selected Answer: C
Question #: 130
Topic #: 6
ServiceNow Discovery finds IP-enabled devices and the software that runs on them. It uses a combination of the following methods to explore the devices. (Choose three.)
A. Agents
B. Signature files
C. Patterns
D. Probes
E. Sensors
Selected Answer: CDE
Question #: 131
Topic #: 6
What does the acronym “CAL” stand for?
A. Client Access Limit
B. Computer Access License
C. Client Access License
D. Concurrent Access License
Selected Answer: C
Question #: 132
Topic #: 6
Within the ‘Run Reconciliation’ process, how can the reconciliation be grouped?
A. Country, Department, Corporation, Location, Account
B. Country, Department, Company, Region, Cost Center
C. Country, Business Unit, Corporation, Location, Account
D. Country, Business Unit, Company, Region, Cost Center
Selected Answer: B
Question #: 133
Topic #: 6
By default, which ServiceNow role can read, but not create, a custom license script?
A. sam_developer
B. sam_user
C. sam_reconcile_user
D. sam_admin
Selected Answer: D
Question #: 134
Topic #: 6
Which of the following is set in a software entitlement and used during reconciliation to determine your compliance position?
A. Reconciliation rule
B. Compliancy rule
C. Baseline KPI
D. License metric
E. License allocation
Selected Answer: D
Question #: 135
Topic #: 6
Once downgrade rights have been populated in the Downgrade Rights table, can they be deleted?
A. Yes, they can once accepted
B. They can be deleted or deactivated
C. They cannot until all associated allocations have been removed
D. No, they cannot
Selected Answer: D
Question #: 136
Topic #: 6
By default, which ServiceNow role can run on-demand reconciliation?
A. sam_user
B. sam_reconcile_user
C. sam_cmdb_user
D. sam_admin
E. sam_manager
Selected Answer: D
Question #: 137
Topic #: 6
On the License Workbench, which of the following is defined as the “Estimated cost of remediating non-compliance”?
A. Software spend
B. Reconciliation cost
C. True-down cost
D. Over-licensed cost
E. True-up cost
Selected Answer: E
Question #: 138
Topic #: 6
Automated license reconciliation keeps license positions accurate and up-to-date without manual calculations. Disregarding on-demand runs for a specific publisher or all publishers, how often does reconciliation run?
A. Bi-weekly
B. Daily
C. Every other day
D. Monthly
E. Weekly
Selected Answer: D
Question #: 139
Topic #: 6
When reconciliation is run, what information does the software product results display?
A. Results for all products and installations associated to the publisher
B. Results for each license metric associated to the software model
C. Results for all models and installations associated to the product
D. Results for all license metrics related to the software model
Selected Answer: C
Question #: 140
Topic #: 6
When reconciliation is run, what information does the software publisher results display?
A. Results for all products and installations associated to the publisher
B. Results for each license metric associated to the software model
C. Results for all models and installations associated to the product
D. Results for all license metrics related to the software model
Selected Answer: A
Question #: 141
Topic #: 6
What type of record is only created when a software model or entitlement exists for the product?
A. SAM Analytics Results
B. Software Asset Results
C. Software Product Results
D. Software Model Results
Selected Answer: D
Question #: 142
Topic #: 6
For which of the following reasons could an installation be unlicensed at the Product Result level?
A. The software installation was not completed correctly due to an incorrect workflow set-up.
B. Software installation records are not associated with a software discovery model.
C. The software normalization process has not yet run.
D. The software discovery model is not mapped to the appropriate software model.
E. The software installation has not been fully reconciled.
Selected Answer: B
Question #: 143
Topic #: 6
By default, which ServiceNow role can only view reconciliation results?
A. sam_reconcile_user
B. sam_user
C. sam_viewer
D. sam_cmdb_user
E. sam_manager
Selected Answer: B
Question #: 144
Topic #: 6
For products monitored by System Center Configuration Manager (SCCM), what usage data point(s) are imported for reclamation analysis?
A. Number of Times Used
B. Average Use Time
C. Last Used and Total Usage Time
D. Last Used Only
Selected Answer: C
Question #: 145
Topic #: 6
Which catalog provides a collection of models in the environment?
A. Service Catalog
B. Item Catalog
C. Product Catalog
D. Vendor Catalog
E. Model Catalog
Selected Answer: C
Question #: 146
Topic #: 6
Software reclamation is integrated with which of the following to automate the process of uninstalling software from devices and reclaiming those software rights?
A. Integrated Risk Management
B. HR Management
C. Client Software Distribution
D. Incident Management
Selected Answer: C
Question #: 147
Topic #: 6
Reclamation rules can be applied to what types of software? (Choose two.)
A. Subscription software
B. End-of-life software
C. Blacklisted software
D. Installed software
E. Free-ware software
Selected Answer: AD
Question #: 148
Topic #: 6
Which of the following are valid Remediation Options on the License Workbench after reconciliation has been run? (Choose five.)
A. Create Entitlements
B. Remove Metric Attributes
C. Purchase Rights
D. Remove Unallocated Installs
E. Remove Unlicensed Installs
F. Create Allocations
G. Remove Allocation
Selected Answer: CDEFG
Question #: 149
Topic #: 6
Which of the following are valid States of Remediation Options on the License Workbench after a reconciliation has been run? (Choose four.)
A. New
B. Cancelled
C. Void
D. Complete
E. Done
F. In Progress
Selected Answer: ACDF
Question #: 150
Topic #: 6
What role(s) are required to import financial data for use in software spend detection? (Choose two.)
A. sam_spend_import
B. sam_spend_manager
C. sam_user
D. sam_admin
E. procurement_user
Selected Answer: AD
