CIS-SAM Topic 2
Question #: 55
Topic #: 3
The definition for _________________ in the Reconciliation Product result is: “Estimated cost of remediating non-compliance based on the least number of rights needed.”
A. Reconciliation cost
B. True-up cost
C. True-down cost
D. Over-licensed cost
Selected Answer: B
Question #: 56
Topic #: 3
When reconciliation is run, a list of product results displays the compliance status of software versions and editions with respect to discovery and entitlements.
A. True
B. False
Selected Answer: B
Question #: 57
Topic #: 3
In order to write to the reconciliation results, a user would need the following role in ServiceNow: sam_reconcile_user
A. True
B. False
Selected Answer: B
Question #: 58
Topic #: 3
Select the field attribute that indicates whether this product result is from the most recent reconciliation run.
A. Current
B. Last
C. Active
D. Latest
Selected Answer: D
Question #: 59
Topic #: 3
In defining a Custom License Metric, in the Reconciliation Order field, the ___________ ‘metric rank priority’ number takes precedence.
A. Lower
B. Impact
C. Higher
D. WBS
Selected Answer: A
Question #: 60
Topic #: 3
The license metric attributes related list contains metric values set in software entitlements, and is used for reconciliation (metric group, license metric, and software model combination).
A. True
B. False
Selected Answer: A
Question #: 61
Topic #: 3
By default, when is a product result generated for a licensable product after reconciliation?
A. Always, even if there are no software models defined for the product
B. Never
C. Only when there are software entitlements defined for the product
D. Whenever there is at least one software model defined for the product
E. Only when related entitlements have a cost identified
Selected Answer: A
Question #: 62
Topic #: 3
Which feature provides detailed, actionable information for software reconciliation?
A. License Workbench
B. License Position Report
C. Normalization and Content Service dashboard
D. Normalization Suggestions
E. Historical Results
Selected Answer: E
Question #: 63
Topic #: 3
What are the four tiers of software reconciliation results? (Choose four.)
A. Software License Metric
B. Software Product
C. Software Allocation
D. Software Entitlement
E. Software Publisher
F. Software Model
Selected Answer: ABEF
Question #: 64
Topic #: 3
When reconciliation is run, what information does the license metric results display?
A. Results for all models and installations associated to the product
B. Results for all products and installations associated to the publisher
C. Results for each license metric associated to the software model
D. Results for all license metrics related to the software model
Selected Answer: C
Question #: 65
Topic #: 3
To run an on-demand reconciliation, which module would you navigate to?
A. Software Asset > Discovery > Run Reconciliation
B. Software Asset > Reconciliation > Run Reconciliation
C. Software Asset > Discovery > License Workbench
D. Software Asset > Reconciliation > License Workbench
E. Software Asset > Reconciliation > Run License Position Report
F. Software Asset > Discovery > Run License Position Report
Selected Answer: B
Question #: 66
Topic #: 3
Which of the following features are available from the main publisher results screen of the License Workbench? (Choose three.)
A. All Publishers
B. Publisher Compliance
C. Pinned Publishers
D. Publisher License Metrics
E. Publishers Out of Compliance
F. Publisher Software Models
Selected Answer: ACE
Question #: 67
Topic #: 3
Which related list is NOT available from the software model on the License Workbench?
A. Unlicensed Subscriptions
B. Unlicensed Software Products
C. Removal Candidates
D. Remediation Options
E. License Metric Results
Selected Answer: B
Question #: 68
Topic #: 3
License metrics can be defined for which of the following? (Choose four.)
A. Publishers
B. Users
C. Cores
D. Devices
E. Metric Types
F. Operating Systems
G. Processors
Selected Answer: BCDG
Question #: 69
Topic #: 3
Which license metric would be used for software that is only allowed to be installed on one computer per license right?
A. Per Processor
B. Per Named Device
C. Per Named User
D. Per Core
Selected Answer: B
Question #: 70
Topic #: 3
Which of the following license metrics require allocations in order to maintain compliance? (Choose two.)
A. Per Core
B. Per User
C. Per Named Device
D. Per Named User
E. Per Core (with CAL)
F. Per Application Instance
G. Named User Plus
Selected Answer: CD
Question #: 71
Topic #: 3
Which of the following are NOT tabs available on the License Workbench? (Choose three.)
A. Publisher License Metrics
B. All Publishers
C. Publishers Out of Compliance
D. Publisher Software Models
E. Publisher Compliance
F. Pinned Publishers
Selected Answer: ADE
Question #: 72
Topic #: 3
You can view IBM, Microsoft, Oracle and VMware license metrics as part of ServiceNow standard baseline configuration features.
A. True
B. False
Selected Answer: B
Question #: 73
Topic #: 3
When creating a reportable bar graph view of License Metrics, you can use which of the following options to refine how you view license metric data?
A. ‘Group by’ or ‘Stacked by’
B. ‘Group by’ and ‘Stacked by’
C. ‘Stacked by’
D. ‘Group by’
Selected Answer: B
Question #: 74
Topic #: 3
A Software Product can only have a single license metric type associated to it.
A. True
B. False
Selected Answer: C
Question #: 75
Topic #: 3
By default, the license metric field is displayed on which record form within ServiceNow?
A. Software Model
B. Software Allocations
C. Software Entitlement
D. Software Product
E. Software publisher
Selected Answer: C
Question #: 76
Topic #: 3
What product must you procure a separate license for in order to utilize Workflow and Client Software Distribution (CSD) to automatically install software on devices.
A. ITSM
B. Asset Management
C. Orchestration
D. Discovery
E. Deployment management
Selected Answer: C
Question #: 77
Topic #: 3
Software license management (SLM) is a key component of the software asset lifecycle. What is its primary objective?
A. To convert regular per user licenses into subscription licenses
B. To track, control, and reduce software costs, including costs associated with non-compliance findings during a software audit
C. To reserve a block of licenses for a specific group of users and/or user role(s)
D. To accurately calculate annual true-up cost and total spend on a product
E. To automatically install and remove software on devices using Workflow and Client Software Distribution (CSD)
Selected Answer: B
Question #: 78
Topic #: 3
The Per Named Device license metric licenses which of the following?
A. A user for a number of installations of software
B. A device for a number of installations of software
C. A specific user for a number of installations of software
D. Cores on a physical server or virtual machine
E. A specific device for a number of installations of software
Selected Answer: E
Question #: 79
Topic #: 3
What is the purpose of the Metric Group on the Software Entitlement record?
A. To select the group of license metrics to be used on the entitlement
B. To select a group to see specific license metrics for a software category
C. To select a category of specific license entitlement attributes
D. To select a group to see specific license key attributes
Selected Answer: A
Question #: 80
Topic #: 3
ServiceNow Performance Analytics identifies a trend that use of a certain software package has reduced over time. This is a potential indicator of what?
A. Your company is under-licensed for the product.
B. Your company needs to renegotiate your contract to get better pricing.
C. Your company is over-licensed for the product.
D. Your company needs to retire the unused entitlements.
Selected Answer: C
Question #: 81
Topic #: 3
A(n) ______________ is required for a user or device to consume software rights.
A. License
B. Allocation
C. Entitlement
D. Workflow
Selected Answer: B
Question #: 82
Topic #: 3
Which of the following is required to identify users and devices that have the right to use software?
A. Software License
B. Software Allocation
C. Software Model
D. Software Entitlement
E. Software Installation
Selected Answer: B
Question #: 84
Topic #: 3
When importing entitlements, a record generates the error, “Publisher Part Number not found”. However, the record is for an expired entitlement that is no longer needed. Which is the best UI action to select?
A. Create Entitlement
B. Delete
C. Create Part Number
D. Reject
Selected Answer: D
Question #: 85
Topic #: 3
Which of the following describes Practical Management within the capability blueprint?
A. Improve management controls and drive immediate benefits.
B. Know what you have so you can manage it.
C. Improve efficiency and effectiveness through integration with other areas, such as request, procurement, and IT Service Management.
D. Achieve best in-class.
Selected Answer: A
Question #: 87
Topic #: 3
Blacklisted candidates are ______________ .
A. Software installations that are not normalized
B. Unlicensed and unallocated installations
C. Software installations not allowed in the network environment
D. Software installations with low usage
Selected Answer: C
Question #: 88
Topic #: 3
Which of the following is not a core Software Asset Management function?
A. Financial Management
B. Reclamation
C. Rights Allocation
D. Inventory Management
Selected Answer: A
Question #: 89
Topic #: 4
In addition to creating a new purchase order for software licenses, additional remediation options are available in Software Model results to: (Choose two.)
A. Remove Unallocated Installs
B. Remove Duplicate Allocations
C. Remove Unlicensed Installs
D. Remove Blacklisted Installs
Selected Answer: AC
Question #: 90
Topic #: 4
What list can include manual creation, remediation options, and reclamation rules?
A. Software Models Results
B. Blacklisted Installations
C. Removal Candidates
D. Software Usage
Selected Answer: C
Question #: 91
Topic #: 4
Which of the following remediation options can be performed on an individual user or device basis? (Choose three.)
A. Remove Unallocated Installs
B. Remove Unlicensed Installs
C. Create Allocations
D. Remove Allocations
E. Purchase Rights
Selected Answer: CDE
Question #: 92
Topic #: 4
Which of the following reasons could apply when a remediation option has an ‘In Progress’ status? (Choose two.)
A. Workflow(s) or process(es) have been initiated to allocate software rights
B. Rights are now available and can be consumed during reconciliation
C. Workflow(s) or process(es) have been initiated to purchase software rights
D. Workflow(s) or process(es) have been initiated to harvest software rights
E. Customer instance is pending updates to CDS Server
Selected Answer: D
Question #: 93
Topic #: 4
Which stage of the software asset lifecycle includes all of the following steps?
Discovering software in the environment
Normalizing installed software to standards
Reconciling entitlements to discovered software
Remediating detected variances
A. Sunset
B. Manage
C. Support
D. Source
E. Plan
Selected Answer: B
Question #: 94
Topic #: 4
Which catalog provides a listing of goods offered or available by a third party?
A. Service Catalog
B. Model Catalog
C. Item Catalog
D. Vendor Catalog
E. Product Catalog
Selected Answer: A
Question #: 95
Topic #: 4
A software model can have up to how many catalog items?
A. 1
B. 2
C. 6
D. 10
E. Unlimited
Selected Answer: A
Question #: 96
Topic #: 4
HOTSPOT –
Define the three catalogs that support the request and procurement process.
Question #: 97
Topic #: 4
If a user requests three items from the software catalog at the same time, how many individual requests are created?
A. None; task records are created
B. 1
C. 3
D. 1 for each publisher
E. 1 for each product type
Selected Answer: B
Question #: 98
Topic #: 4
Which of the following elements are included in Operational Integration of a SAM practice? (Choose three.)
A. Software Retirement
B. Software License Contracts
C. Software Sourcing
D. License Change Projection
E. Software Entitlements
F. Software Allocations
G. Software Model Lifecycle
Selected Answer: BCD
Question #: 99
Topic #: 4
You have a contract that is getting ready to expire. What options do you have for handling this contract and remaining compliant? (Choose three.)
A. Reject
B. Extend
C. Cancel
D. Activate
E. Delete
F. Renew
Selected Answer: BCF
