CIS-SAM Topic 1
Question #: 1
Topic #: 1
Which of the following data elements are key to an effective Software Asset Management practice within ServiceNow? (Choose four.)
A. Software allocations
B. Software models
C. Foundation data
D. Software contracts
E. Software entitlements
Selected Answer: ABCE
Question #: 2
Topic #: 1
HOTSPOT –
Match the best practice method for the amount of data:
Question #: 3
Topic #: 1
Within Software Asset Management there are many key terms to understand, what is the best definition for Normalization?
A. One or more use rights assigned to a specific device or user
B. Classification of the acquired software
C. The process of standardizing discovered software installation to defined norms
D. The process of producing a compliance position by comparing the number of software rights acquired against the normalized software inventory
E. Software license details that define use rights
Selected Answer: C
Question #: 4
Topic #: 1
Which discovery sources are recommended by ServiceNow to populate ServiceNow software installation table? (Choose two.)
A. ServiceNow Service Mapping
B. HP UCMDB
C. Microsoft SCCM
D. ServiceNow Discovery
E. ServiceNow Orchestration
Selected Answer: CD
Question #: 5
Topic #: 1
Creation of a template can help facilitate future data imports and be reused to import and transform data.
A. True
B. False
Selected Answer: A
Question #: 6
Topic #: 1
Client access is the right to use for a specific amount of time.
A. True
B. False
Selected Answer: B
Question #: 7
Topic #: 1
Coalesce can only use a single field to uniquely identify a record.
A. True
B. False
Selected Answer: B
Question #: 8
Topic #: 1
When receiving an order, which data point is mandatory?
A. Assigned To
B. Cost
C. Asset Tag
D. Serial Number
Selected Answer: C
Question #: 9
Topic #: 1
How are the Software Asset Management Professional Plugins activated?
A. They are requested from and activated by an admin user
B. They are activated by the sam_developer user
C. They are activated by the sam_admin user
D. They are requested from and activated by ServiceNow support
E. They are activated by default in the base ServiceNow system
Selected Answer: D
Question #: 10
Topic #: 1
Which of the following are true of plugins? (Choose two.)
A. Plugins can be disabled or deactivated when no longer in use.
B. Plugins can be activated by default in the base ServiceNow system.
C. When a plugin is active you cannot hide its functionality.
D. Plugins are stand-alone and do not depend on other plugins being activated.
E. Plugins are software components that provide specific features and functionalities.
Selected Answer: BE
Question #: 11
Topic #: 1
When receiving software related to a purchase order in ServiceNow, which data point is mandatory?
A. Serial Number
B. Assigned To
C. Cost
D. License key
E. Asset Tag
Selected Answer: E
Question #: 12
Topic #: 1
Which of the following are NOT features of the Publisher workbench navigation tree? (Choose two.)
A. Expand and collapse tree links
B. List of all publishers
C. Software model compliance icons
D. Filter products
E. Compliance toggle switch
F. List of all publishers out of compliance
Selected Answer: BF
Question #: 13
Topic #: 1
Mechanism for mapping data from the import set table to the permanent table in ServiceNow is called:
A. Mapping Assist
B. Transform Map
C. Reconciliation Map
D. Discovery Map
Selected Answer: B
Question #: 14
Topic #: 1
In which stage of the ServiceNow Implementation Methodology (SIM) is the purpose to define processes and requirements for engagement and finalize delivery plan and user stories?
A. Transition
B. Close
C. Create
D. Prepare
E. Initiate
F. All of the above
Selected Answer: D
Question #: 15
Topic #: 1
What is used to determine if installations are a part of a suite only when the suite parent is not discovered on a device?
A. inference percent
B. product results
C. software model
D. model bundles
Selected Answer: A
Question #: 16
Topic #: 1
Which statements are true in regards to ServiceNow’s Client Software Distribution (CSD) functionality? (Choose two.)
A. Removes software daily utilizing a scheduled job.
B. ServiceNow does not have Client Software Distribution.
C. The first stage in the CSD process flow is configuration.
D. CSD can automatically distribute and reclaim software without a license for Orchestration.
Selected Answer: AC
Question #: 17
Topic #: 1
Which of the following SAM roles has permission to grant a user the script writing capability?
A. discover_admin
B. sam_admin
C. sam_developer
D. asset
Selected Answer: C
Question #: 18
Topic #: 1
Within the Capability Blueprint there are 4 tiers identified. Which tier is identified as Tier 1?
A. Strategic Conformance
B. Operational Integration
C. Trustworthy Data
D. Practical Management
Selected Answer: D
Question #: 19
Topic #: 1
Which of the following are available publisher packs? (Choose four.)
A. SAP
B. OpenVMS
C. Citrix
D. NetSuite
E. Oracle
F. IBM
Selected Answer: ACEF
Question #: 20
Topic #: 1
Which of the following features aggregates usage over a period of time and specifies a minimum number of hours the software must be used, or date last used?
A. Software usage metering
B. Software reconciliation rule
C. Software reclamation type
D. Software consumption rule
E. Software reclamation rule
Selected Answer: E
Question #: 21
Topic #: 1
By default, which user role must verify the successful activation of plugins by ServiceNow support?
A. sam_user
B. asset_admin
C. sam_admin
D. sys_admin
Selected Answer: D
Question #: 22
Topic #: 1
When populating software usage records automatically via Microsoft System Center Configuration Manager (SCCM), which plugins are required? (Choose two.)
A. Microsoft Publisher Pack plugin
B. Microsoft SCCM Software Usage plugin
C. Microsoft SCCM Integration plugin
D. Performance Analytics Premium for Software Asset Management plugin
E. Orchestration-Client Software Distribution plugin
Selected Answer: BC
Question #: 23
Topic #: 1
An allocation is automatically created in which of the following scenarios? (Choose two.)
A. After receiving the rights for software from a purchase order
B. After a Create allocation remediation option has been taken
C. After reconciliation runs and identifies that rights are ‘Not allocated in use’
D. When a software installation is discovered
E. After successfully sourcing a request via an existing entitlement
Selected Answer: BE
Question #: 24
Topic #: 1
In the ServiceNow base platform, which roles have the ability to refresh processor definitions?
A. sam_user / sam_admin / sys_admin
B. sam_user / sys_admin
C. sam_admin / sys_admin
D. sys_admin / asset_admin
Selected Answer: C
Question #: 25
Topic #: 2
Which of the following are required to import usage data using the System Center Configuration Manager (SCCM) data? (Choose three.)
A. Reclamation Candidate
B. Software Product
C. SCCM Application
D. Software Models
E. Product Process
F. Reclamation Rule
Selected Answer: BEF
Question #: 26
Topic #: 2
Software usage data can be imported utilizing:
A. Transform Map
B. Other Third Party Sources
C. System Center Configuration Manager (SCCM)
D. Manually
Selected Answer: A
Question #: 27
Topic #: 2
Which of the following statements is incorrect with regards to on-premise import and export of Content Service data?
A. Clicking on the “Manage Software Library” module takes the user to an interceptor page where they can select to import or export data.
B. On-premise instances do not receive automatic Software Library updates.
C. Normalization content is eligible for the export feature.
D. By default, you are opted in to the Manage On-Premise Library (com.sn_samp_on_prem) plugin.
E. You must opt-in to the SAM Content Service through the Content Service setup page.
Selected Answer: D
Question #: 28
Topic #: 2
If a value from an import does not exist in ServiceNow and the import should not create a new record, which option should be selected?
A. Reject
B. Create
C. Delete
D. Ignore
Selected Answer: A
Question #: 30
Topic #: 2
What is a first key step prior to uploading your entitlement import data via the ServiceNow-provided template?
A. Ensure you have filled out every field in the template file
B. Ensure the entitlement data is listed on the first tab of the template file
C. Ensure you have downloaded and used the latest version of the template file
D. Ensure you have the sam_user role assigned to you
Selected Answer: C
Question #: 32
Topic #: 2
The Software Asset Management Content Service is automatically enabled and cannot be opted out.
A. True
B. False
Selected Answer: B
Question #: 33
Topic #: 2
What table is populated with the content library data that is pulled from the content service?
A. samp_sw_package
B. cmdb_sw_product_model
C. sam_content_library
D. cmdb_ci_spkg
Selected Answer: A
Question #: 34
Topic #: 2
When specified during an entitlement import, which of the following is matched to data in the Content Service Library and used to create a software model automatically?
A. Purchage Order (PO)
B. Software Model
C. Publisher Part Number (PPN)
D. Asset Tag
Selected Answer: C
Question #: 35
Topic #: 2
As part of the software normalization process, software discovery models are normalized via which mechanisms? (Choose two.)
A. Fix script
B. Scheduled job
C. Business rule
D. Integration
E. Workflow
Selected Answer: BC
Question #: 36
Topic #: 2
What is the definition of Partially Normalized?
A. A discovery model normalized based on publisher field alone.
B. The software discovery model has not yet completed its run through the normalization process.
C. A discovery model was normalized based on publisher and product fields only.
D. A discovery model was normalized based on publisher, product, version fields.
Selected Answer: C
Question #: 37
Topic #: 2
What is the name of the Scheduled job that runs daily for normalization?
A. Create a Software Normalization
B. Software Installation Normalization
C. Software Model Cleanup
D. Discovery Model Normalization
Selected Answer: D
Question #: 38
Topic #: 2
Within Software Asset Management there are many key terms to understand, what is the best definition for Software Allocation?
A. One or more use rights assigned to a specific device or user.
B. Something acquired with use rights.
C. The process of normalizing a discovered software installation to standardized values.
D. Finding and recognizing software or a software feature on a device.
Selected Answer: A
Question #: 39
Topic #: 2
How often is the scheduled job for the normalization process run?
A. Nightly
B. Weekly
C. Every time Discovery is run
D. Nightly for new discovery models and weekly for all discovery models that do not have a status of normalized or manually normalized
E. Immediately for new discovery models and nightly for all discovery models that do not have a status of normalized or manually normalized
Selected Answer: A
Question #: 40
Topic #: 2
Discovery models may not be fully normalized until updated content is downloaded from the ServiceNow Software Content Library. How do you determine if the content has been downloaded?
A. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard.
B. Determine if the business rule “Create a Software Normalization Download” has been triggered yet or not.
C. Query the scheduled job reports to determine if the “Software Content Library Download” (samp_cds_download) job has completed yet.
D. Review the number of records in the samp_product_map table. If there are ~7,700 records in the table, the download has completed at least once.
Selected Answer: A
Question #: 41
Topic #: 2
When populating the Downgrade Rights table, if there is no software model corresponding to a discovery map, which of the following is automatically created?
A. Software Discovery Model
B. Software Model
C. Software Downgrade Model
D. Software Install Model
Selected Answer: B
Question #: 42
Topic #: 2
For software asset management, when software is discovered, the records from the discovered pattern are copied into which table?
A. cmbd_sam_sw_reconcile
B. cmbd_sam_sw_discover
C. cmbd_sam_sw_allocate
D. cmdb_sam_sw_discovery_model
E. cmbd_sam_sw_install
Selected Answer: E
Question #: 43
Topic #: 2
Within ServiceNow Discovery, the Exploration phase determines what?
A. Are you there? How will I classify you?
B. What else can you tell me about yourself?
C. Have I seen you before?
D. How should I classify you specifically?
Selected Answer: B
Question #: 44
Topic #: 2
If your organization is currently running Discovery, but has not yet installed the SAM Professional application, what must you do after installing SAM in order to make your discovered software installation information available to SAM?
A. Convert the records from the [cmdb_ci_spkg] table into the [cmdb_sam_sw_install] table
B. Run the “Migrate software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
C. Run the “Discover software installations” script to copy records from the [cmdb_ci_spkg] table to the [cmdb_sam_sw_install] table
D. Export the records from the [cmdb_ci_spkg] table into an xml spreadsheet and import them into the [cmdb_sam_sw_install] table
Selected Answer: B
Question #: 45
Topic #: 2
ServiceNow Discovery identifies the software running on an IP-enabled device during which of its phases?
A. Classification
B. Identification
C. Port Scan
D. Exploration
E. Communication
Selected Answer: D
Question #: 46
Topic #: 2
When a Software Installation record is created, ServiceNow attempts to match the installation to a:
A. Software Entitlement
B. Software Model
C. Software Discovery Model
D. Application Model
Selected Answer: C
Question #: 47
Topic #: 2
ServiceNow Discovery has 4 phases: Scanning; Classification; Identification; and Exploration.
In which phase is the software running on a device identified?
A. Classification
B. Scanning
C. Exploration
D. Identification
Selected Answer: C
Question #: 48
Topic #: 2
Any product that accurately discovers software installations on computers in an environment can be used as the source for a Software Installation data.
A. True
B. False
Selected Answer: B
Question #: 49
Topic #: 2
When are discovery models created?
A. They are manually created
B. They are automatically created during discovery
C. When SAM Plugin is enabled
D. They are automatically created during reconciliation
E. They are automatically created during normalization.
Selected Answer: B
Question #: 50
Topic #: 2
By default, which persona is responsible for controlling the day-to-day activities of the SAM process and ensuring the overall quality of software asset data?
A. ServiceNow administrator
B. SAM manager
C. SAM user
D. SAM process owner
E. SAM developer
Selected Answer: B
Question #: 51
Topic #: 2
When creating custom products: (Choose the best answer.)
A. Custom products should not be tracked in ServiceNow.
B. Custom products should not be created for anything included in the content library.
C. Custom products are automatically created in the content library.
D. Custom products should be created for anything included in the content library.
Selected Answer: B
Question #: 52
Topic #: 3
If a customer does not like the way reconciliation runs or calculates compliance, it is okay to modify the scripts includes, business rules and other logic to accommodate the business requirement.
A. True
B. False
Selected Answer: D
Question #: 53
Topic #: 3
By default, which ServiceNow role can view reconciliation results?
A. sam_reconcile_user
B. sam_user
C. sam_viewer
D. sam_cmdb_user
Selected Answer: B
Question #: 54
Topic #: 3
The process of determining compliance by comparing software rights owned with normalized software installations discovered is __________________ .
A. Discovery
B. Allocation
C. Normalization
D. Reconciliation
Selected Answer: D
