CIS-HR Topic 3
Question #: 75
Topic #: 1
What is the difference between a configuration and a customization?
A. Configuration uses complex JavaScript while Customization involves field name changes and new buttons.
B. There is no difference between Configuration and Customization.
C. Customization uses the built-in tools in the platform while Configuration involves code changes.
D. Configuration uses the built-in tools in the platform while Customization involves code changes.
Selected Answer: C
Question #: 76
Topic #: 1
Which Service Portal configuration option is used to customize the logo, theme, and title of the HR Service Portal?
A. Designer
B. Page Editor
C. Widget Editor
D. Branding Editor
Selected Answer: D
Question #: 77
Topic #: 1
What is the minimum role required to access the HR Properties module?
A. HR Manager [sn_hr_core.manager] B. LE Admin [sn_hr_le.admin] C. Admin [admin] D. HR Admin [sn_hr_core.admin]
Selected Answer: D
Question #: 78
Topic #: 1
The HR Case [sn_hr_core_case] table is an extension of what?
A. Incident table
B. Case table
C. Task table
D. Lifecycle Events table
Selected Answer: C
Question #: 79
Topic #: 1
What role is required to assign scoped HR roles?
A. HR Admin [sn_hr_core.admin] B. HR Manager [sn_hr_core.manager] C. LE Admin [sn_hr_le.admin] D. HR Basic [sn_hr_core.basic]
Selected Answer: C
Question #: 80
Topic #: 1
The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions.
Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
A. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events] B. Employee Document Management [com.sn_employee_document_management] C. Human Resources Scoped App: Core [com.sn_hr_core] D. Employee Service Center [com.sn_hr_service_portal]
Selected Answer: A
Question #: 81
Topic #: 1
The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?
A. Talent Management [sn_hr_core_talent_management] B. HRIT Operations Case [sn_hr_core_case_operations] C. HR Case [sn_hr_core_case] D. Task [sc_task]
Selected Answer: C
Question #: 82
Topic #: 1
Delegated Developers are granted access only to what in which they are working?
A. Interfaces
B. APIs
C. Instances
D. Scopes
Selected Answer: D
Question #: 83
Topic #: 1
The customer you will be implementing for wants to utilize Now Mobile.
What is the minimum HR SKU they may purchase that includes Now Mobile?
A. HR Service Delivery Professional
B. Now Mobile is a standalone solution
C. HR Service Delivery Enterprise
D. HR Service Delivery Standard
Selected Answer: A
Question #: 84
Topic #: 1
If the HR Admin [sn_hr_core.admin] needs to develop within the HR application but cannot have the system Admin role, what additional role should be granted?
A. HR Basic [sn_hr_core.basic] B. Scoped Developer [sn_hr_core.developer] C. Delegated Developer [delegated_developer] D. HR Manager [sn_hr_core.manager]
Selected Answer: C
Question #: 85
Topic #: 1
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
A. It indicates who should sign the document
B. It indicates who generated the document
C. It indicates the Opened for user
D. It indicates who the document is about
Selected Answer: A
Question #: 86
Topic #: 1
How can fields for a specific HR Service be displayed on the New Case Creation page?
A. HR Service-specific fields cannot be added to the New Case Creation page
B. Using the Case Creation Service Configurations
C. Using the Case Options field on the HR Service
D. Using the HR Criteria module
Selected Answer: B
Question #: 87
Topic #: 1
Which field on the HR Service record defines which HR Catalog Item is associated with the Service?
A. COE
B. Topic Detail
C. Template
D. Record Producer
Selected Answer: D
Question #: 88
Topic #: 1
What must be updated or loaded into the Customer’s instance before importing the stories?
A. Backlog
B. Epics
C. Products
D. Groups
Selected Answer: C
Question #: 89
Topic #: 1
When the Lifecycle Events application is installed, the LE Admin role is granted to which role?
A. HR Admin [sn_hr_core.admin]
B. It is not added to other roles
C. HR Basic [sn_hr_core.basic]
D. HR Manager [sn_hr_core.manager]
Selected Answer: A
Question #: 90
Topic #: 1
Which of the following applications is installed with the Human Resources Scoped App: Core plugin?
A. Employee Service Center
B. Employee Document Management
C. Lifecycle Events
D. HR Case Management
Selected Answer: D
Question #: 91
Topic #: 1
If you wanted someone to administer the Employee Service Center without granting them the HR Admin role, which scoped Admin role would they need?
A. Service Portal Admin [sn_hr_sp.admin] B. Widget Admin [sn_hr_widget.admin] C. Employee Files Admin [sn_hr_ef.admin] D. Integrations Admin [sn_hr_integrations.admin]
Selected Answer: A
Question #: 92
Topic #: 1
When does the platform assign a Client Role to a user?
A. Client Roles must be manually added to each employee record
B. When an HR Profile is created or modified for the employee
C. Client Roles are automatically added with Group membership
D. When a User record is created for the employee
Selected Answer: B
Question #: 93
Topic #: 1
If you had little coding experience and were tasked with adding new pages to the customer’s Employee Service Center, which Service Portal Configuration option would be best to complete the task?
A. Page Editor
B. Designer
C. Widget Editor
D. Branding Editor
Selected Answer: B
Question #: 94
Topic #: 1
What provides a graphical interface to create survey categories, questions, configure the details, and publish the survey?
A. Survey Designer
B. Survey Workflow
C. Survey Developer
D. Survey Portal
Selected Answer: A
Question #: 95
Topic #: 1
HR Administrators can configure a personal copy of the HR Case Dashboard using which of the following buttons? (Choose two.)
A. Change Layout
B. Delete Content
C. Modify Layout
D. Add Content
E. Add Layout
Selected Answer: AD
Question #: 96
Topic #: 1
What determines when the HR Chat queue is available?
A. Schedule field on the HR Profile
B. Schedule field on the User record
C. HR Chat is always available
D. Schedule field on the Queues record
Selected Answer: D
Question #: 97
Topic #: 1
What defines the path the Case or HR Task will take when it is escalated?
A. Assignment Rules
B. Business Rules
C. Matching Rules
D. Escalation Rules
Selected Answer: D
Question #: 98
Topic #: 1
If the HR Administrator group has been tasked with collecting Performance Analytics data, what additional role should be granted to the group?
A. Performance Analytics Data Collector [pa_data_collector] B. Performance Analytics Administrator [pa_admin] C. Performance Analytics Threshold Admin [pa_threshold_admin] D. System Administrator [admin]
Selected Answer: A
Question #: 99
Topic #: 1
If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?
A. Employee Document Management Writer[sn_hr_ef.document_writer)
B. Employee Document Management Reader[sn_hr_ef.document_reader]
C. EF Admin [sn_hr_ef.admin] role
D. No additional roles are needed
Selected Answer: C
Question #: 100
Topic #: 1
If both the Knowledge Base and the KB article have no “Can Read” User Criteria, what role is required to read the article?
A. HR Basic [sn_hr_core.basic]
B. HR Manager [sn_hr_core.manager]
C. No role is needed
D. HR Admin [sn_hr_core.admin]
Selected Answer: D
Question #: 101
Topic #: 1
Using the base HRSD configuration with no integrations, when the subject person electronically signs an HR document or PDF document, the signature is saved as what?
A. a digital signature
B. a picture of the signature that is added to the document
C. a digital key
D. a digital certificate
Selected Answer: B
Question #: 102
Topic #: 1
What role needs to be removed from the Admin role at go live to prevent the System Admin from being able to see HR Profile information?
A. HR Manager [sn_hr_core.manager] B. HR Agent [sn_hr_core.agent] C. Core Admin [sn_core.admin] D. HR Admin [sn_hr_core.admin]
Selected Answer: B
Question #: 103
Topic #: 1
If you select Data Type Numeric Scale on the Assessment Metric (Survey Question) form there is a Scale definition field made visible.
What does it mean to select High for the Scale definition?
A. It means a high score is bad
B. It means a high score is good
C. There is no option for Scale definition
D. There is no option for High
Selected Answer: B
Question #: 104
Topic #: 1
In which Application Scope is the Lifecycle Events table contained?
A. Human Resources: Core
B. Human Resources: Lifecycle Events
C. Human Resources: Integrations
D. Human Resources: Service Portal
Selected Answer: D
Question #: 105
Topic #: 1
What settings define and track cross-scope access to applications?
A. Access Controls
B. Restricted Caller Access
C. Access Restrictions
D. Business Rules
Selected Answer: B
Question #: 106
Topic #: 1
What determines which Knowledge bases, Knowledge articles, and Service Catalog Items an employee can view?
A. Filters
B. User Groups
C. HR Criteria
D. User Criteria
Selected Answer: A
Question #: 107
Topic #: 1
The Template field referenced on the HR Service record is used to do what?
A. Populate fields on the HR Case record
B. Filter who can access the HR Service
C. Create pre-configured responses HR professionals can use
D. Make the HR Service accessible on the Employee Service Center
Selected Answer: B
Question #: 108
Topic #: 1
When is the Record producer field needed on the HR Service record?
A. When the HR professional will be creating Cases on behalf of the employee
B. When you want the employee to request the HR Service from the Employee Service Center
C. It is always a required field
D. There is no Record producer held on the HR Service record
Selected Answer: D
Question #: 109
Topic #: 1
What are the major HR Service Catalog components? (Choose four.)
A. HR Template
B. Assignment Group
C. HR Catalog Item
D. Matching Rule
E. Record Producer
F. HR Service
G. HR Profile
Selected Answer: ACEF
Question #: 110
Topic #: 1
How can HR Tasks be marked as optional?
A. Set Optional to True on the HR Task Template
B. Set Optional to True on the Activity Set
C. Tasks cannot be optional
D. Set Optional to True on the HR Case form
Selected Answer: A
Question #: 111
Topic #: 1
What provides a graphical representation of other tables related to a specific table, either through class extension or reference?
A. System Structure
B. Table Map
C. System Map
D. Schema Map
Selected Answer: D
Question #: 112
Topic #: 1
Scenario: An existing ITSM customer is now implementing HR Enterprise. As part of the implementation, the Scoped Application Restricted Caller Access [com.glide.scope.access.restricted_caller] plugin was automatically activated.
By default, what is the Caller Access field set to?
A. Caller Denial
B. Caller Tracking
C. Caller Restriction
D. Caller Allowed
Selected Answer: C
Question #: 113
Topic #: 1
Which of the following is the key factor in determining the implementation timeline?
A. Configuration complexity
B. Types of integrations
C. Customer location
D. Customer business type
Selected Answer: A
Question #: 114
Topic #: 1
Beginning with the Orlando release, which module allows HR Administrators to define which groups may access the various COEs or HR Services without needing to edit or create new ACL records?
A. COE Properties
B. COE ACL Configuration
C. Access Policies
D. COE Policy groups
Selected Answer: B
Question #: 116
Topic #: 1
A customer using Lifecycle Events Enterprise has documented a large offboarding Lifecycle Event that includes many steps. Many of the steps, including approvals, must be completed in a specific order.
Which of these is the best method to use to ensure the activities are triggered in the appropriate order?
A. Create a new lifecycle event for each of the dependent items
B. Create separate trigger conditions for each of the dependent activities
C. Create activity containers for the dependent items
D. Create separate activity sets for each of the dependent activities
Selected Answer: D
Question #: 117
Topic #: 1
What kinds of records can be created using HR Service Activities? (Choose two.)
A. Workflows
B. Approvals
C. HR Templates
D. Tasks
Selected Answer: A
Question #: 118
Topic #: 1
Which HR Integrations module is used to document the URL, basic integration properties, and inbound and outbound username and password information for a third-party application?
A. HR Integration Service
B. HR Schema Mapping
C. Sources
D. HR Webservices
Selected Answer: C
Question #: 119
Topic #: 1
How can a PDF document on an active HR case be generated? (Choose two.)
A. Autogenerated by system configuration
B. By the Subject Person’s manager
C. By the employee
D. By the Assigned to person
Selected Answer: D
Question #: 120
Topic #: 1
After configuration on a Lifecycle Event is complete, what additional configuration is needed to initiate the LE process for an employee?
A. None. The LE will automatically trigger based on its configuration
B. An Event is needed to initiate the LE process
C. A Scheduled Job is needed to initiate the LE process
D. An HR Service is needed to initiate the LE process
Selected Answer: D
Question #: 121
Topic #: 1
In Employee Document Management, which of the following statements is true for legal holds?
A. Legal Holds are permanent and cannot be removed
B. Legal Holds may be placed on a group of HR profiles
C. Legal Holds may be placed on either a Document Type or an individual employee’s HR Profile
D. Legal Holds may be manually placed on individual employee documents
Selected Answer: C
Question #: 122
Topic #: 1
Each HR service created in _______ has a corresponding transform map job.
A. HR Transform Maps
B. HR Integration Service
C. HR Service Mapping
D. HR Schema Mapping
Selected Answer: B
Question #: 123
Topic #: 1
If the Workflow editor is utilized for a Lifecycle Event, how does the system know when a task or approval should be triggered?
A. Activities are manually triggered
B. The activity set trigger condition determines when it is triggered
C. Activities are automatically triggered on specific dates
D. The Activity trigger condition determines when it is triggered
Selected Answer: B
Question #: 124
Topic #: 1
What Primary Security aspects are focused on for the HR application? (Choose three.)
A. Password Security
B. ACL Security
C. Contextual Security
D. Physical Security
E. Roles and Groups
F. Platform Access
Selected Answer: CEF
Question #: 125
Topic #: 1
A customer using Lifecycle Events Enterprise has configured their onboarding process. Now, management has tasked the HR Admin with creating a way to back out onboarding work in case the new employee decides not to join the company.
Which of these is the best method to use to reverse work already performed as part of this Lifecycle Event?
A. Check the “allow blackout” box on each of the activities
B. Configure a new Lifecycle Event with the necessary activities
C. Configure the rescind activity set with the necessary activities
D. Check the “allow blackout” box on each of the activity sets
Selected Answer: C
Question #: 126
Topic #: 1
If the Applies to all services box is not checked on the COE ACL Configuration record, what additional configurations must be made to the record?
A. No additional configurations are needed
B. More than one group must be added to the Groups list
C. At least one HR Service must be selected for the Services list
D. An Applies when condition must be created for each Service
Selected Answer: C
