CIS-HR Topic 2
Question #: 36
Topic #: 1
What are the key differentiators between an HR Profile record and a User record? (Choose three.)
A. The HR Profile stores the employee’s assigned delegates.
B. The HR Profile includes group membership information.
C. The HR Profile includes employee organizational information like Colleagues.
D. The HR Profile stores login credential information.
E. The HR Profile may include employee marital status.
F. The HR Profile is intended to store confidential employee data that is pertinent for HR.
Selected Answer: CEF
Question #: 37
Topic #: 1
If a customer has a huge employee population, complex organizational structures, and requires custom integrations and language translations, what level of configuration complexity would their project be considered?
A. Drastic
B. Low
C. Major
D. Nominal
Selected Answer: A
Question #: 38
Topic #: 1
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
A. Form [sys_ui_form] B. Metric Result [asmt_metric_result] C. Question Answer [question_answer] D. HR Case [sn_hr_core_case]
Selected Answer: B
Question #: 39
Topic #: 1
With the I18N: Knowledge Management Internationalization Plugin v2 enabled, how are translated Knowledge articles associated with each other so that the user is presented with the article in the selected language?
A. Article Versions related list
B. Knowledge feedback related list
C. Affected Products related list
D. Translated Versions related list
Selected Answer: D
Question #: 40
Topic #: 1
When creating a PDF Document Template, where does the list of Document Revisions come from?
A. From Managed Documents
B. From Document Templates
C. From Knowledge Articles
D. From System Documents
Selected Answer: A
Question #: 41
Topic #: 1
Only users with which role, at a minimum, may view the confidential data on the HR Profiles table?
A. Profile Writer [sn_hr_core.profile_writer] B. Profile Reader [sn_hr_core.profile_reader] C. HR Case Writer [sn_hr_le.case_writer] D. HR Case Reader [sn_hr_le.case_reader]
Selected Answer: B
Question #: 42
Topic #: 1
What determines if a user can view a Knowledge article?
A. Can/Cannot Read User Criteria
B. Can/Cannot Contribute User Criteria
C. HR Criteria
D. ACL Rules
Selected Answer: A
Question #: 43
Topic #: 1
What do Client Roles define?
A. Groups for the customer’s clients.
B. Roles that come into force if user uses a browser client.
C. Named roles (eg VP of Operations, SVP Sales) for a customer’s clients.
D. Access for new hires, employees, alumni, contingent, and contract workers.
Selected Answer: D
Question #: 44
Topic #: 1
When a Guided Setup task is marked as complete, how can it be reopened?
A. Closed tasks cannot be reopened
B. Click the Mark as Incomplete button
C. Submit a request in HI
D. Restart the Guided Setup entirely
Selected Answer: B
Question #: 45
Topic #: 1
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
A. You must be a member of the Owning Group for the Managed Document
B. All Documents are visible
C. Your group memberships and the Document owner field on the Managed Document record
D. You must have created the Managed Document record
Selected Answer: C
Question #: 46
Topic #: 1
What is used to create a link on an HR Case form that accesses information outside the application?
A. HR Service
B. Link Generator
C. Restricted Caller Access
D. COE Configuration
Selected Answer: B
Question #: 47
Topic #: 1
When configuring a PDF Document Template, how does the system map form fields to ServiceNow fields?
A. The Document field type on the PDF Template Mappings record
B. The Preview value field on the PDF Template Mappings record
C. The Mapping field on the PDF Template Mappings record
D. The Document field on the PDF Template Mappings record
Selected Answer: C
Question #: 48
Topic #: 1
If the Match All field is checked on a User Criteria record, the user:
A. Must satisfy at least one of the criteria to meet the conditions.
B. Must satisfy at least of the criteria to meet the conditions.
C. Must satisfy a majority percentage of the criteria to meet the conditions.
D. Must satisfy all of the selected criteria to meet the conditions.
Selected Answer: D
Question #: 49
Topic #: 1
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
A. Add it to the HR Template
B. Add it to the HR Service configuration
C. All Knowledge bases are searched by default
D. Add it to the Contextual Search configuration
Selected Answer: D
Question #: 50
Topic #: 1
How is the HR template associated with an HR service?
A. On the HR service record
B. On the Lifecycle Event Activity Set
C. On the HR template record
D. On the HR case
Selected Answer: A
Question #: 51
Topic #: 1
Where does the HR Administrator define which HR Profile fields can be edited in the ServiceNow instance?
A. HR Profile > Setup
B. HR Administration > Properties
C. HR Administration > Setup
D. HR Profiles > Properties
Selected Answer: B
Question #: 52
Topic #: 1
What is the purpose of the Owning Group field on the HR Template?
A. They approve the Template to be published.
B. They own the Lifecycle Event.
C. They manage updates to the Template.
D. HR Cases are assigned to the Owning Group.
Selected Answer: C
Question #: 53
Topic #: 1
The Enterprise Service Management Integrations framework contains common components to be used for integrating HR applications with third-party systems.
Which capability does the Enterprise Service Management Integrations framework leverage to communicate with external instances and third-party systems?
A. Integration designer
B. Flow designer
C. Design Hub
D. Mobile designer
Selected Answer: B
Question #: 54
Topic #: 1
What are some of the benefits of having separate COE tables? (Choose two.)
A. Allows for an extra layer of security within the HR organization.
B. Allows HR case agents to gather the right information based on the Service.
C. Eliminates the need for an HR case agent.
D. Eliminates the need to create database views.
Selected Answer: AB
Question #: 55
Topic #: 1
Who can generate the PDF document on an active HR Case?
A. Only the Assigned to person
B. Only the Subject Person’s manager
C. Only an HR manager
D. Only the employee
Selected Answer: A
Question #: 56
Topic #: 1
What role is required to access the modules in the HR Integrations application?
A. HR Lifecycle Event Case Writer [sn_hr_le.case_writer] B. HR Core Profile Reader [sn_hr_core.profile_reader] C. Admin [admin] D. HR Integrations Admin [sn_hr_integrations.admin]
Selected Answer: D
Question #: 57
Topic #: 1
In the base ServiceNow platform, the Human Resources General Knowledge base has Can Contribute User Criteria set to Users with the [sn_hr_core.kb_write] role.
If a Knowledge article in the Human Resources General Knowledge base has no Can Contribute User Criteria set, what is the minimum role a user would need to edit the article?
A. HR Admin [sn_hr_core.admin] B. HR Basic [sn_hr_core.basic] C. KB Reader [sn_hr_core.kb_reader] D. KB Writer [sn_hr_core.kb_writer]
Selected Answer: D
Question #: 58
Topic #: 1
In which module can the HR admin manage the HR email address for incoming HR requests?
A. HR Administration > Email Administration
B. System Properties > Email Setup
C. System Properties > Email Properties
D. HR Administration > Properties
Selected Answer: D
Question #: 59
Topic #: 1
In the base ServiceNow configuration, when are HR Cases created after a Bulk HR case request is submitted?
A. Twice per day using a scheduled job
B. Every 6 hours using a scheduled job
C. Once a day using a scheduled job
D. Immediately
Selected Answer: D
Question #: 60
Topic #: 1
An employee in Chicago submits a request using the Employee Service Center. The HR Case template associated with the HR Service defines the Skills needed, but not an Assignment Group.
Using base platform functionality, which of the following is the first step the system takes to assign the Case?
A. An Assignment Rule creates a list of possible assignees
B. A Matching Rule assigns the Case to a group
C. The Case must be manually assigned
D. An Assignment Rule assigns the Case to a group
Selected Answer: D
Question #: 61
Topic #: 1
Which of the following are predefined Dashboards that are installed with HR Case Management? (Choose three.)
A. Manager Dashboard
B. Overview
C. Workforce Administration Dashboard
D. Onboarding Dashboard
E. Employee Relations Cases Dashboard
F. HR Case Dashboard
Selected Answer: ABF
Question #: 62
Topic #: 1
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
A. Managed Interactions, Self-Reliance, Smart Services
B. Managed Interactions, Self-Help, Advanced Services
C. No automation, Self-reliance, Smart Services
D. Managed Interactions, Self-Reliance, Automated Services
Selected Answer: A
Question #: 63
Topic #: 1
When using the Generate HR Profiles module to create HR Profiles, what field must be completed to ensure the employees are granted the appropriate Client Role?
A. Employment type
B. Profile type
C. Employee type
D. User type
Selected Answer: A
Question #: 64
Topic #: 1
What does the employee utilize when submitting a self-service request to the HR Organization?
A. HR Catalog
B. HR Skills
C. HR Template
D. HR Profile
Selected Answer: A
Question #: 65
Topic #: 1
What is the primary purpose of HR Topic Categories?
A. They group common HR Services.
B. They group common HR templates.
C. They group common HR employees.
D. They group common HR Catalog Items.
Selected Answer: A
Question #: 66
Topic #: 1
What are the benefits of the HR application being scoped? (Choose three.)
A. Provides an additional layer of control over HR data.
B. Allows HR Admins to configure the HR application.
C. HR department has more autonomy to manage all aspects of HRSD.
D. Allows the System Administrator complete control.
E. HR department has full control of the global application.
Selected Answer: ABC
Question #: 67
Topic #: 1
The HR Admin [sn_hr_core.admin] role allows the user to add members to groups.
What additional role is needed for an HR Admin to remove users from groups?
A. User Admin [user_admin] B. User Writer [user_writer] C. User Reader [user_reader] D. HR User Admin [hr_user_admin]
Selected Answer: A
Question #: 68
Topic #: 1
On the HR Case form, some HR Services have associated Response templates.
What determines which HR Services have Response Templates?
A. The HR Criteria on the HR Service
B. The HR Criteria on the Response Template record
C. The table and conditions on the Response Template record
D. The User Criteria on the HR Service
Selected Answer: C
Question #: 69
Topic #: 1
At what level is User Criteria set to control who can read and edit knowledge articles?
A. In either the Knowledge Base or Article.
B. In the Knowledge Article only.
C. In the User record.
D. In the Knowledge Base only.
Selected Answer: A
Question #: 70
Topic #: 1
How many COEs may be associated with an HR Service?
A. 5
B. 1
C. unlimited
D. 10
Selected Answer: B
Question #: 71
Topic #: 1
Which module provides a user-friendly interface for creating new HR Skills and assigning HR skills to members of the HR department?
A. Skills Routing
B. Skills Management
C. Manage HR Skills
D. Skills Definition
Selected Answer: C
Question #: 72
Topic #: 1
Which table is considered the core table for all HR Case records?
A. Skill [cmn_skill] B. Incident [incident] C. HR Task [sn_hr_core.task] D. HR Case [sn_hr_core_case] E. HR Profile [sn_hr_core_profile]
Selected Answer: D
Question #: 73
Topic #: 1
Which HR Role is typically granted to all HR Support staff, at a minimum?
A. HR Admin [sn_hr_core.admin] B. HR Basic [sn_hr_core.basic] C. HR KB Writer [sn_hr_core.kb_writer] D. Document Management User [document_management_user]
Selected Answer: B
Question #: 74
Topic #: 1
A user with only the HR Admin [sn_hr_core.admin] role can save and modify which copies of existing reports?
A. All
B. Global
C. Group
D. Personal
Selected Answer: A
