CIS-HAM: Certified Implementation Specialist – Hardware Asset Management

Question #: 106
Topic #: 1
What minimum role is required in order to use the Hardware Asset dashboard?

A. asset
B. asset_manager
C. ham_user
D. ham_admin
E. inventory_admin

Selected Answer: A

Question #: 107
Topic #: 1
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

A. New hardware assets found by audits
B. Hardware models up for end of life
C. Hardware nearing end of warranty
D. Active stock rules
E. Open asset audits
F. Requests that require sourcing

Selected Answer: ADE

Question #: 108
Topic #: 1
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

A. Now Agent Mobile App
B. Now Procurement App
C. Now Mobile App
D. Now Onboarding App

Selected Answer: A

Question #: 109
Topic #: 1
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard. What are the potential causes of this? (Choose three.)

A. The hardware model content has not yet been downloaded from the Content Service
B. Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
C. Your hardware model form contains a good model number, but a badly formatted model name
D. You have opted out of the ServiceNow Content Service
E. A normalization rule for the hardware model does not exist in the Content Service

Selected Answer: ABE

Question #: 110
Topic #: 1
What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

A. Lease
B. Delivery
C. Spare parts
D. Maintenance
E. Storage

Selected Answer: ABE

Question #: 111
Topic #: 1
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines. What is the name of the scheduled job?

A. Process CM Costs
B. Process Rate Cards
C. Process FM Costs
D. Process Expense Lines

Selected Answer: C

Question #: 112
Topic #: 1
What is included in the total cost of ownership? (Choose two.)

A. Delivery cost
B. Original cost
C. Depreciation expense
D. Operational expense

Selected Answer: BD

Question #: 114
Topic #: 1
By default, what Quick links are available on the Hardware asset overview view? (Choose three.)

A. Transfer orders
B. Assets eligible for refresh by model category
C. Asset requests
D. Model normalization
E. Asset count by model category
F. Asset count by lifecycle state

Selected Answer: ACD

Question #: 115
Topic #: 1
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:

A. Track its incurred costs
B. Manage its retirement
C. Track its relationship information
D. Manage its license contracts
E. Know who is using it

Selected Answer: C

Question #: 116
Topic #: 1
What is tracked throughout the life of an asset? (Choose three.)

A. Financial data
B. Contractual data
C. Lifecycle data
D. Configuration data
E. Hardware data

Selected Answer: ABC

Question #: 118
Topic #: 1
Which tier of the capability blueprint focuses on achieving best-in-class?

A. Operational integration
B. Trustworthy data
C. Strategic conformance
D. Practical management

Selected Answer: C

Question #: 119
Topic #: 1
Which of the following are components of the ServiceNow asset lifecycle? (Choose three.)

A. Discard
B. Order
C. Procure
D. Request
E. Install
F. Receive

Selected Answer: CDF

Question #: 120
Topic #: 1
What are the five valid phases of the Now Create methodology?

A. Review, prepare, create, validate, recap
B. Initiate, plan, execute, deliver, close
C. Create, recap, execute, deliver, review
D. Initiate, plan, execute, review, close

Selected Answer: B

Question #: 121
Topic #: 1
What are types of assets? (Choose four.)

A. Model
B. Software entitlement
C. Hardware
D. Consumable
E. Stockroom
F. Facility

Selected Answer: BCDF

Question #: 122
Topic #: 1
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three.)

A. Hardware asset order
B. Hardware bulk stock order
C. Hardware swap order
D. Hardware retire order
E. Hardware deployment
F. Hardware disposal

Selected Answer: ABF

Question #: 123
Topic #: 1
What plugin helps alleviate inconsistencies in company names?

A. Extended CMDB
B. Normalization Data Services
C. Contract Management
D. Data Certification

Selected Answer: B

Question #: 124
Topic #: 1
What are the Normalization statuses? (Choose six.)

A. Manufacturer Normalized
B. Match Not Found
C. Partially Normalized
D. Normalized
E. Manually Normalized
F. Version Normalized
G. New
H. Found

Selected Answer: ABCDEG

Question #: 125
Topic #: 1
An asset record tracks which data that is NOT part of configuration management? (Choose three.)

A. Lifecycle data
B. Contractual data
C. Financial data
D. Logical data
E. Operational data

Selected Answer: ABC

Question #: 126
Topic #: 1
When selected on the model category form, what feature prevents the automatic creation of an asset?

A. Enforce Asset Creation
B. Enforce Asset Verification
C. Enforce Asset Validation
D. Enforce CI Validation
E. Enforce CI Verification

Selected Answer: E

Question #: 127
Topic #: 1
In order for a hardware model to be fully normalized rather than partially normalized, what field is required in the hardware model record?

A. Manufacturer
B. Name
C. Asset tag
D. Display name
E. Model number

Selected Answer: E

Question #: 128
Topic #: 1
You have just created a new hardware model record for a group of laptops you purchased. When does normalization first run to normalize the record?

A. When the daily scheduled HAM – Daily job runs
B. When the weekly scheduled HAM – Normalization job runs
C. When you save the hardware model record
D. When you click the Normalize Hardware Model link under Related Links

Selected Answer: C

Question #: 129
Topic #: 1
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?

A. Monthly
B. Weekly
C. Daily
D. Quarterly

Selected Answer: B

Question #: 130
Topic #: 1
Normalization status is the level of normalization match based on what characteristics? (Choose three.)

A. Model name
B. Model category
C. Model number
D. Display name
E. Manufacturer

Selected Answer: ACE

Question #: 131
Topic #: 1
As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?

A. Manufacturer comparables
B. Manufacturer part number
C. Manufacturer lifecycle dates
D. Manufacturer price

Selected Answer: C

Question #: 132
Topic #: 1
What core sets of data are required for effective IT asset management? (Choose four.)

A. Manufacturers
B. Relationships
C. Locations
D. Users
E. Projects
F. Models

Selected Answer: ACDF

Question #: 133
Topic #: 1
What role is required to use the Hardware Model Normalization Overview dashboard?

A. ham_normalization
B. ham_user
C. ham_admin
D. asset_manager
E. asset

Selected Answer: E

Question #: 134
Topic #: 1
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?

A. CI update flow
B. Asset inventory
C. Scheduled job
D. Asset task
E. On-demand job

Selected Answer: D

Question #: 135
Topic #: 1
For what asset actions are asset tasks provided? (Choose three.)

A. Provision
B. Retire
C. Update/Repair
D. Swap
E. Assign/Allocate

Selected Answer: BCD

Question #: 136
Topic #: 1
What happens to the consumable’s asset record after it has been consumed?

A. The record is marked inactive but remains in the system
B. The record state is set to In use
C. The record remains in the system for reporting purposes only
D. The record is removed from the system

Selected Answer: C

Question #: 137
Topic #: 1
A contract can be cancelled when the State is what?

A. Expired
B. Active
C. Inactive
D. Rejected

Selected Answer: B

Question #: 138
Topic #: 1
During an inventory audit, what happens if you accidentally scan the same asset twice?

A. The first scan is imported
B. Both records are imported
C. HAM automatically removes duplicates
D. The most recent scan is imported

Selected Answer: C

Question #: 139
Topic #: 1
A blind inventory audit is typically initiated via which interface?

A. Third-party API
B. Now Inventory app
C. Now Agent Mobile app
D. Now Mobile app

Selected Answer: C

Question #: 140
Topic #: 1
Assets can be moved between stockrooms by using:

A. Stock orders
B. Stock rules
C. Transfer rules
D. Transfer orders

Selected Answer: D

Question #: 141
Topic #: 1
Describe the structure of a Transfer Order.

A. Transfer Order Task > Transfer Order
B. Transfer Order > Transfer Order Line > Transfer Order Task
C. Transfer Order > Transfer Order Task > Transfer Order Line
D. Transfer Order Task > Transfer Order Line

Selected Answer: B

Question #: 142
Topic #: 1
When running an asset audit, you receive the result of 10 “Expected and not found” assets. What does this mean?

A. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
B. You scanned 20 assets in your inventory, but only 10 of them were on your expected inventory list.
C. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
D. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.

Selected Answer: D

Question #: 143
Topic #: 1
What requirements must be met in order for a consumable asset to be consumed? (Choose three.)

A. Quantity > 0
B. State is In stock or Pending Delivery
C. Substate is pre-allocated
D. Substate is Available
E. Quantity > stockroom threshold
F. State is In stock

Selected Answer: ADF

Question #: 144
Topic #: 1
What are the main purposes of transfer order line tasks? (Choose two.)

A. To help track service levels and the time frame needed to complete a transfer order
B. To move transfer order lines from one stage to another
C. To help track the total number of assets moved from one stockroom to another
D. To automate reordering of consumables as they are consumed by users
E. To move transfer orders from one stage to another

Selected Answer: AB

Question #: 145
Topic #: 1
What prevents two asset managers from transferring the same asset at the same time?

A. A business rule
B. A stock rule
C. A stockroom rule
D. A transfer rule

Selected Answer: A

Question #: 146
Topic #: 1
When should you retire an IT asset?

A. At any point it is recommended by the HAM-defined asset policy
B. At any point that it is recommended by your company-defined policies and procedures
C. At any point it is recommended by the HAM-defined asset disposal procedure
D. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
E. When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life

Selected Answer: B

Question #: 147
Topic #: 1
What critical information should be tracked for your contracts? (Choose two.)

A. Who purchased the assets
B. What each contract costs
C. What needs to be cancelled
D. What assets each contract covers

Selected Answer: BD

Question #: 148
Topic #: 1
Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
B. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
C. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
D. The request automatically creates a purchase order to obtain the assets from a vendor.

Selected Answer: C

Question #: 148
Topic #: 1
Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A. The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
B. The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
C. The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
D. The request automatically creates a purchase order to obtain the assets from a vendor.

Selected Answer: C

Question #: 149
Topic #: 1
Stock rules have automatic restocking actions that occur through a daily scheduled job. What plugin must be activated in order to configure and use the scheduled job?

A. Cost Management
B. Procurement
C. Field Service Mobile
D. Order Management

Selected Answer: B

Question #: 150
Topic #: 1
Classes are represented as tables in the ServiceNow database. Which is the base asset class?

A. cmdb_asset
B. alm_hardware
C. alm_asset
D. cmdb_hardware

Selected Answer: C