CIS-HAM Topic 3
Question #: 69
Topic #: 1
A component is considered an IT asset when you want to: (Choose three.)
A. Manage its procurement
B. Know its relationships to a business service
C. Track its operational information
D. Track its incurred costs
E. Manage its maintenance contracts
Selected Answer: ADE
Question #: 70
Topic #: 1
Which is NOT considered an asset?
A. Websites
B. Switches
C. Routers
D. Buildings
E. Software entitlements
Selected Answer: A
Question #: 71
Topic #: 1
What are model records?
A. Models are specific versions or various configurations of an asset
B. Models are any computer, device, software or service in the CMDB
C. Models directly associate configuration item (CI) classes with asset classes
D. Models are anything capable of being owned or controlled to produce economic value
Selected Answer: A
Question #: 72
Topic #: 1
Which of the following are functions of the model category? (Choose two.)
A. Model categories group consumables in the Product Catalog
B. Model categories determine when to create assets from configuration items (Cls)
C. Model categories group related assets in the Service Catalog
D. Model categories provide the link between configuration management and asset management
E. Model categories provide the link between procurement management and asset management
Selected Answer: AB
Question #: 73
Topic #: 1
When does hardware normalization run by default?
A. On an hourly basis
B. On a daily basis
C. Every 12 hours
D. Upon saving
Selected Answer: B
Question #: 74
Topic #: 1
For a model to be fully normalized, what must be added to the model record?
A. Version
B. Owner
C. Manufacturer
D. Model number
Selected Answer: D
Question #: 75
Topic #: 1
Which elements are provided by the hardware asset management content service? (Choose three.)
A. Manufacturer lifecycle dates
B. Cost
C. Product warranty
D. Manufacturer
E. Model name
F. Compatibles
Selected Answer: ADE
Question #: 76
Topic #: 1
What hardware asset attribute should you track that is NOT part of a configuration item (CI)?
A. IP address
B. CPU
C. Cost
D. Operating system
E. Memory
Selected Answer: C
Question #: 77
Topic #: 1
Under which condition does the Now Platform NOT create an asset automatically?
A. Configuration normalization
B. Enforced CI verification
C. Data synching
D. Data justification
E. Model characterization
Selected Answer: B
Question #: 78
Topic #: 1
Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?
A. Name, Manufacturer, Model category
B. Asset tracking unit, Manufacturer, Model number
C. Name, Manufacturer, Model number
D. Name, Asset tracking unit, Model number
E. Asset tracking unit, Manufacturer, Model category
Selected Answer: C
Question #: 79
Topic #: 1
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
A. Asset tag
B. Display name
C. Model category
D. Model number
E. Asset tracking unit
Selected Answer: D
Question #: 80
Topic #: 1
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
A. Hardware Model Normalization (com.sn_hwnorm)
B. Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
C. Outbound Tracking (com.glide.outbound_tracking)
D. Normalization Data Services Client (com.glide.data_services_canonicalization.client)
Selected Answer: D
Question #: 81
Topic #: 1
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service. How do you determine if the content has been downloaded?
A. Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
B. Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
C. Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
D. Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Selected Answer: C
Question #: 82
Topic #: 1
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
A. Select Exclude from content service on the Normalization tab of the hardware model record
B. Click the Exclude button on the hardware model record
C. Click the Opt-out button on the hardware model record
D. Select Opt-out from content service on the Normalization tab of the hardware model record
Selected Answer: A
Question #: 83
Topic #: 1
What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two.)
A. Reduces manual intervention
B. Reduces field agent training
C. Increases data accuracy
D. Reduces process cost
E. Increases speed of updates
Selected Answer: AC
Question #: 84
Topic #: 1
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task. Which fields are automatically updated in the associated asset record? (Choose three.)
A. Software allocations
B. Maintenance contracts
C. Depreciation values
D. Related CI record
E. Disposal information
Selected Answer: ABD
Question #: 85
Topic #: 1
A transfer order is used to do what?
A. Transfer an asset between vendors
B. Move an asset to an external stockroom
C. Move an asset between stockrooms
D. Transfer an asset to a user
Selected Answer: C
Question #: 86
Topic #: 1
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two.)
A. Stockroom audit
B. Vendor audit
C. Location audit
D. Discovery audit
Selected Answer: AC
Question #: 87
Topic #: 1
Which of the following are valid contract states? (Choose three.)
A. Draft
B. Active
C. In use
D. New
E. Expired
Selected Answer: ABE
Question #: 88
Topic #: 1
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C. When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
A. 110
B. 180
C. 63
D. 90
Selected Answer: A
Question #: 89
Topic #: 1
Which applications are required to perform a blind audit of your asset inventory?
A. Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
B. Hardware Asset Management (HAM) and Software Asset Management (SAM)
C. ITSM Asset Management and ServiceNow My Assets mobile app
D. ITSM Asset Management and ServiceNow Agent mobile app
E. Hardware Asset Management (HAM) and ServiceNow Agent mobile app
Selected Answer: E
Question #: 90
Topic #: 1
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
A. Identified assets
B. Scanned assets
C. Expected assets
D. Labelled assets
E. Inventoried assets
Selected Answer: C
Question #: 91
Topic #: 1
What is the purpose of stock rules? (Choose two.)
A. To automatically transfer assets when a low quantity threshold is detected in a stockroom
B. To track stock orders from a vendor
C. To send notifications when a low quantity threshold is detected in a stockroom
D. To track stock movement between stockrooms
E. To send notifications when a stock shipment arrives at a stockroom
Selected Answer: AC
Question #: 92
Topic #: 1
Which of an organization’s assets are managed using stockrooms?
A. All available stock, consumable or not
B. Just consumable assets
C. All hardware and software assets
D. All disposable assets
Selected Answer: A
Question #: 93
Topic #: 1
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
A. Coalesce
B. Consolidate
C. Unique identifier
D. Unique source
E. Unique target
F. Combine
Selected Answer: A
Question #: 94
Topic #: 1
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract). By default, when does the contract administrator receive these notifications? (Choose four.)
A. 10 days before
B. 1 week before
C. 60 days before
D. Day of expiration
E. 90 days before
F. 30 days before
Selected Answer: CDEF
Question #: 95
Topic #: 1
Which of the following are valid contract states during a contract’s lifecycle? (Choose four.)
A. Draft
B. Canceled
C. Renewed
D. Extended
E. Active
F. Renegotiated
G. Expired
Selected Answer: ABEG
Question #: 96
Topic #: 1
What are the key steps for importing asset data? (Choose three.)
A. Merge transform maps
B. Run transform map
C. Update transform map
D. Create transform map
E. Load data
F. Consolidate data
Selected Answer: BDE
Question #: 97
Topic #: 1
What must exist before a consumable can be consumed? (Choose three.)
A. A stock order record
B. A model record
C. A transfer order record
D. A model category record
E. A consumable record
Selected Answer: BDE
Question #: 98
Topic #: 1
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
A. The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
B. The transfer order line is automatically placed in a state of Ready for fulfilment
C. A transfer order line task is automatically created to move the transfer order line from one stage to another
D. A transfer order line task is automatically created to validate enough stock exists
E. The asset(s) listed in the transfer order line are automatically readied for shipment
Selected Answer: C
Question #: 99
Topic #: 1
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
A. Mobile Asset App
B. Mobile App
C. Mobile ITAM App
D. Mobile Agent App
Selected Answer: B
Question #: 100
Topic #: 1
Select the three main components of the data certification process. (Choose three.)
A. Certify the certification
B. Assign the certification tasks
C. Create the certification filter
D. Create the certification schedule
E. Run the certification
Selected Answer: CDE
Question #: 101
Topic #: 1
Which catalog facilitates the ability to source from existing stock?
A. Procurement Catalog
B. Vendor Catalog
C. Service Catalog
D. Product Catalog
Selected Answer: C
Question #: 102
Topic #: 1
From where can you publish catalog items? (Choose two.)
A. From the model category
B. From an asset record
C. From a user record
D. From a vendor item
E. From a model
Selected Answer: DE
Question #: 103
Topic #: 1
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
A. Product Catalog
B. Inventory Catalog
C. Asset Catalog
D. Supplier Catalog
Selected Answer: A
Question #: 104
Topic #: 1
An asset is manually created from a purchase order before it has been shipped by the supplier. By default, the state of the asset is set to:
A. On order
B. In use
C. Awaiting delivery
D. Pending transfer
Selected Answer: A
Question #: 105
Topic #: 1
How often are the tabs in the Hardware Asset dashboard updated?
A. Daily based on scheduled job
B. Hourly
C. In real time
D. Every 15 minutes
Selected Answer: C
