CIS-HAM Topic 2
Question #: 33
Topic #: 1
How can you automate the replenishment of stock levels?
A. Transfer Rules
B. Transfer Orders
C. Stock Filters
D. Stock Rules
Selected Answer: D
Question #: 34
Topic #: 1
What are baseline asset states? (Choose three.)
A. In Stock
B. Consumed
C. Retired
D. Duplicate
E. Exported
Selected Answer: AC
Question #: 35
Topic #: 1
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
A. Asset and CI Action
B. Asset-CI Task Action
C. Asset Task Action
D. Asset Action
Selected Answer: D
Question #: 36
Topic #: 1
Which mobile app allows the user to conduct an inventory audit?
A. ServiceNow Agent mobile app
B. Mobile My Inventory
C. Mobile Hardware Asset Management
D. Mobile My Assets
E. ServiceNow Inventory mobile app
Selected Answer: A
Question #: 37
Topic #: 1
When running an asset audit, you receive the result of 10 “Scanned and expected” assets. What does this mean?
A. You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
B. You expected 10 assets in your inventory and scanned these 10 assets during your audit.
C. You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
D. You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
Selected Answer: B
Question #: 38
Topic #: 1
During an audit, when is the Expected Assets list populated in the asset audit form?
A. When the nightly scheduled job runs
B. When scanning completes
C. When scanning begins
D. Pre-populated by the asset manager before audit
E. When the asset manager Submits the results
Selected Answer: C
Question #: 39
Topic #: 1
Which of the following are valid substates of the Retired state? (Choose four.)
A. Disposed
B. Donated
C. Vendor Credit
D. Destroyed
E. Pending Disposal
F. Sold
Selected Answer: ABCF
Question #: 40
Topic #: 1
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
• Assigned to
• Model
• Model category
• State
• Stockroom
• Substate
A. The stock manager must create a separate model record if the cost per item is more/less
B. The data is automatically merged to create a blended quantity and cost
C. The data is automatically created in a new record if the cost per item is more/less
D. The stock manager must merge the consumable records to create a blended quantity and cost
Selected Answer: B
Question #: 41
Topic #: 1
How does an end user determine what consumables they have consumed?
A. Navigate to Self-Service > My Consumables
B. Navigate to Self-Service > My Assets
C. Navigate to Asset > Hardware Asset Dashboard
D. Navigate to Self-Service > My Hardware Asset Dashboard
Selected Answer: B
Question #: 42
Topic #: 1
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
A. Each asset should be listed as a transfer order line on the transfer order
B. Each asset should be listed in a transfer order task on the transfer order
C. Each asset should be listed as a transfer order line on the transfer order task
D. Each asset should be listed in an individual transfer order
Selected Answer: A
Question #: 43
Topic #: 1
What happens to the associated assets when you cancel a transfer order line on a transfer order?
A. The asset(s) on the order line are released, but their state remains Pre-allocated
B. The asset(s) on the order line are released and they can be attached to another transfer order
C. All assets on the transfer order are released, but their state remains Pre-allocated
D. A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
E. All assets on the transfer order are released and they can be attached to another transfer order
Selected Answer: B
Question #: 44
Topic #: 1
When transferring non-consumable assets between stockrooms, how must they be transferred?
A. In sets of two items
B. No more than 10% of the source stockroom’s inventory
C. As a single entity with a quantity of one
D. In groups of ten items
Selected Answer: C
Question #: 45
Topic #: 1
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset’s record as proof of adherence to environmental, regulatory, and legal requirements?
A. Certificate of discharge
B. Certificate of decommission
C. Certificate of destruction
D. Certificate of disposal
E. Certificate of retirement
Selected Answer: D
Question #: 46
Topic #: 1
You may adjust a contract when it is in which of the following states? (Choose two.)
A. Active
B. Extended
C. Canceled
D. Expired
E. Renewed
Selected Answer: AE
Question #: 47
Topic #: 1
Which catalogs support the request and procurement process? (Choose three.)
A. Product Catalog
B. Vendor Catalog
C. Asset Catalog
D. Service Catalog
E. Procurement Catalog
Selected Answer: ABD
Question #: 48
Topic #: 1
What are the three types of catalogs in ServiceNow? (Choose three.)
A. Product Catalog
B. Consumable Catalog
C. Asset Catalog
D. Vendor Catalog
E. Service Catalog
Selected Answer: ADE
Question #: 49
Topic #: 1
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
A. When stock is less than the threshold specified in the stock rule
B. By creating a purchase orders to restock from other stockrooms
C. By creating transfer orders to restock from other stockrooms
D. By notifying the stockroom manager of new transfer orders
Selected Answer: A
Question #: 50
Topic #: 1
When creating a list report that groups all assets by product model, which table is used?
A. alm_asset
B. alm_model
C. alm_model_category
D. alm_hardware
Selected Answer: A
Question #: 51
Topic #: 1
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two.)
A. Create a single asset via barcode scan
B. Receive one or multiple assets from a purchase order
C. Create multiple assets listed on a contract PDF scan
D. Create a single asset via Name search
Selected Answer: AB
Question #: 52
Topic #: 1
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found. What are potential causes of this? (Choose three.)
A. You have opted out of the Content Service
B. The content is not available from the Content Service
C. Your model form contains a good Model number, but a bad model Name
D. Something on your model form may be badly formatted
E. The content has not been downloaded from the Content Service
Selected Answer: BDE
Question #: 53
Topic #: 1
Which of the following are components of the asset request structure? (Choose three.)
A. Procurement orders
B. Transfer orders
C. Stock order tasks
D. Purchase orders
E. Catalog tasks
Selected Answer: BDE
Question #: 54
Topic #: 1
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
A. Help the asset manager generate reports
B. Show the value from maintaining inventory
C. Help the stock manager process transfer orders
D. Show the value from bulk purchasing
E. Help the asset manager process purchase orders
Selected Answer: B
Question #: 55
Topic #: 1
What do certification filters define?
A. The percentage of tasks required for the certification to be considered complete
B. When the certification is performed
C. The assets to be certified
D. What fields are displayed for certification
Selected Answer: C
Question #: 56
Topic #: 1
Which features are part of the ServiceNow Mobile App? (Choose two.)
A. Provides end users visibility to their assigned hardware
B. Enables reclamation of mobile devices
C. Provides users visibility to their disposed consumables
D. Enables end users to log incidents for their assigned assets
Selected Answer: AD
Question #: 57
Topic #: 1
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two.)
A. Hardware asset disposal status
B. New hardware assets found by audits
C. Hardware assets disposed (YTD)
D. Consumable models up for End of Life
Selected Answer: AC
Question #: 58
Topic #: 1
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)
A. Replacement parts
B. Storage costs
C. Maintenance agreements
D. Warranty costs
Selected Answer: AC
Question #: 59
Topic #: 1
What is the name of the scheduled job that generates expense lines based on rate cards?
A. Process Daily Costs
B. Process FM Costs
C. Process Daily Allocations
D. Process Expense Allocations
Selected Answer: B
Question #: 60
Topic #: 1
How do you calculate residual value?
A. Subtract the amortized value from the cost of the asset
B. Subtract storage and lease cost from the cost of the asset
C. Subtract the depreciation from the cost of the asset
D. Subtract the salvage value from the cost of the asset
Selected Answer: C
Question #: 61
Topic #: 1
Configuration items (CIs) track what type of information? (Choose two.)
A. Financial
B. Operational
C. Lifecycle
D. Contractual
E. Relationship
Selected Answer: BE
Question #: 62
Topic #: 1
When does an asset’s lifecycle begin?
A. When an asset request is fulfilled
B. Upon the asset deployment
C. When the asset is procured
D. Upon the asset’s request
Selected Answer: D
Question #: 63
Topic #: 1
What are the goals of IT asset management (ITAM)? (Choose four.)
A. Optimize cost
B. Provide decision support
C. Improve productivity
D. Provide financial reporting
E. Improve operational usage
F. Track logical relationships
Selected Answer: ABCD
Question #: 64
Topic #: 1
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
A. Now Create pack
B. Project pack
C. Success pack
D. Methodology pack
E. Asset pack
Selected Answer: C
Question #: 65
Topic #: 1
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)
A. Discovery
B. Cost Management
C. Procurement
D. Hardware Asset Management
E. Data Certification
F. Service Mapping
G. Managed Documents
Selected Answer: BCDEG
Question #: 66
Topic #: 1
What are the four tiers of Capability Blueprint?
A. Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
B. Trustworthy Data, Practical Management, Process Integration, Business Alignment
C. Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
D. Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
Selected Answer: C
Question #: 67
Topic #: 1
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
A. cmdb_model_category
B. alm_hardware
C. No migration is required
D. alm_asset
Selected Answer: C
Question #: 68
Topic #: 1
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
A. Check for the Hardware Assets module in the application navigator
B. Check for the Hardware Asset Dashboard module in the application navigator
C. Check for the Asset application in the application navigator
D. Check for the Hardware Asset Management application in the application navigator
Selected Answer: B
