CIS-HAM Topic 1
Question #: 1
Topic #: 1
What are the three tiers of Lifecycle Management? (Choose three.)
A. Know what you don’t have
B. Increase onboarding controls
C. Know what you have
D. Improve management controls
E. Improve efficiency
Selected Answer: CDE
Question #: 2
Topic #: 1
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
A. procurement_user
B. inventory_admin
C. itil
D. discovery_admin
E. asset
Selected Answer: C
Question #: 3
Topic #: 1
Which plugins for asset management functionality are inactive by default? (Choose three.)
A. Expense Line
B. Hardware Asset Management
C. Procurement
D. Depreciation
E. Cost Management
F. My Assets
Selected Answer: BCE
Question #: 4
Topic #: 1
What is the third tier of the capability blueprint?
A. Practical management
B. Strategic conformance
C. Trustworthy data
D. Operational integration
E. Financial management
Selected Answer: D
Question #: 5
Topic #: 1
Which is NOT a component of a hardware asset’s lifecycle?
A. Dispose
B. Request
C. Consume
D. Procure
E. Receive
Selected Answer: C
Question #: 6
Topic #: 1
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)
A. Mobile Asset Receiving
B. Mobile My Assets
C. Hardware Model Normalization
D. Hardware Asset Dashboard
E. Stockrooms
F. Asset & Model Records
G. Asset Inventory Audit
Selected Answer: CDG
Question #: 7
Topic #: 1
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three.)
A. Integrates with business services via the Service Catalog from request through to disposal
B. Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
C. Provides input into, aligns with, and follows corporate governance
D. Improves application privacy and security adherence
E. Leverages Service Mapping to predict service impact
Selected Answer: ABC
Question #: 8
Topic #: 1
What is the difference between ITAM personas and ITAM Roles? (Choose four.)
A. A user may have multiple roles, but a single persona
B. Roles control access to features in the product
C. Personas represent types of users of the product
D. Personas control access to features in the product
E. Roles represent types of users of the product
F. A user may have multiple roles and personas
Selected Answer: ABCF
Question #: 9
Topic #: 1
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it. Based on this role alone, which of the following operations can Hamm perform? (Choose four.)
A. Revert normalization results
B. Create and delete asset records
C. Create purchase orders
D. Create flows
E. Import assets
F. Add Service Catalog entries
Selected Answer: ABCF
Question #: 10
Topic #: 1
What information would you track for a configuration item (CI) versus an asset? (Choose two.)
A. Financial
B. Lifecycle
C. Contractual
D. Operational
E. Relationship
Selected Answer: DE
Question #: 11
Topic #: 1
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)
A. Manage its procurement, maintenance, or retirement
B. Track its operational information
C. Track its monetary value or costs
D. Manage its associated license, warranty, or lease contracts
E. Know its relationships to other assets in the CMDB
Selected Answer: ACD
Question #: 12
Topic #: 1
Which of the following are considered assets? (Choose three.)
A. Facilities
B. Contracts
C. Hardware
D. Software entitlements
E. Software distributions
Selected Answer: ACD
Question #: 13
Topic #: 1
What is the default display name for an asset?
A. An automatically generated combination of serial number and model category
B. An automatically generated combination of asset tag and model
C. An automatically generated combination of serial number and model
D. An automatically generated combination of asset tag and model category
Selected Answer: B
Question #: 14
Topic #: 1
What is the default state of a newly created asset?
A. In use
B. Consumed
C. On order
D. In stock
Selected Answer: A
Question #: 15
Topic #: 1
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
A. Unrecognized data doesn’t get sent to the ServiceNow Content Service and the customer doesn’t receive Content Library updates
B. Unrecognized data doesn’t get sent to the ServiceNow Content Service
C. Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
D. Customer doesn’t receive Content Library updates
Selected Answer: B
Question #: 16
Topic #: 1
What fields does the ServiceNow Content Service normalize or enrich? (Choose four.)
A. Lifecycle
B. Device type
C. Manufacturer
D. Memory
E. Asset tag
F. Hardware model
Selected Answer: ABCF
Question #: 17
Topic #: 1
What is the process of restructuring data to maintain consistency?
A. Integration
B. Normalization
C. Discovery
D. Service Mapping
Selected Answer: B
Question #: 18
Topic #: 1
What are ways to measure trustworthy data? (Choose four.)
A. Sustainability
B. Plausibility
C. Credibility
D. Dependability
E. Transferability
F. Reliability
Selected Answer: CDEF
Question #: 19
Topic #: 1
Any normalization that has occurred on a model can be reverted by using this feature.
A. Normalizations cannot be reverted
B. Rollback Normalization Business Rule
C. Undo Normalization Scheduled Job
D. Revert Normalization UI Action
Selected Answer: D
Question #: 20
Topic #: 1
Which of these tables are installed with Hardware Model Normalization? (Choose three.)
A. Device Type
B. Hardware Manufacturer
C. Hardware Normalize Key
D. Hardware Model Library
E. Device Name
Selected Answer: ABD
Question #: 21
Topic #: 1
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
A. Name, Asset tracking unit, Model number
B. Name, Manufacturer, Model number
C. Asset tracking unit, Manufacturer, Model category
D. Asset tracking unit, Manufacturer, Model number
E. Name, Device type, Model category
Selected Answer: B
Question #: 22
Topic #: 1
What is the global standard for product recognition used during hardware model normalization?
A. IAPSO
B. UPC
C. UNSPSC
D. ECCMA
E. NIGP
Selected Answer: C
Question #: 23
Topic #: 1
During hardware model normalization, a hardware asset is set to a normalization status of, “Partially Normalized”. What is the most likely cause?
A. The model name is missing from the hardware model record.
B. The model number is missing from the hardware model record.
C. The model product is missing from the hardware model record.
D. The model manufacturer is missing from the hardware model record.
Selected Answer: B
Question #: 24
Topic #: 1
What information should be tracked in an asset record? (Choose two.)
A. Physical resources
B. Financial information
C. Operational details
D. Contractual information
E. Logical relationships
Selected Answer: BD
Question #: 25
Topic #: 1
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
A. Yes, it can
B. No, it cannot unless the lifecycle stage is EOL
C. No, it cannot
D. Yes, it can be deleted or deactivated
Selected Answer: C
Question #: 26
Topic #: 1
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
A. Transform mappings
B. Mapping assist
C. Normalization transformation
D. Normalization mappings
E. Transform normalization
Selected Answer: D
Question #: 27
Topic #: 1
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
A. Missing transform map
B. Plugin issues
C. Invalid transform map
D. Missing data
Selected Answer: D
Question #: 28
Topic #: 1
Which values does the “Asset tracking strategy” field provide to affect individual models? (Choose three.)
A. Create consumable asset
B. Don’t create assets
C. Merge CI
D. Leave to category
E. Create assets
Selected Answer: ABD
Question #: 29
Topic #: 1
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
A. No configuration is required: asset tasks automatically activate behind the scenes
B. Activate HAM, then run scheduled job “Asset – Create FSM asset tasks” to insert the asset tasks
C. Activate HAM and then re-run the scheduled FSM jobs
D. Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Selected Answer: A
Question #: 30
Topic #: 1
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
A. The software allocations remain with the hardware asset and need to be reclaimed manually.
B. The software allocations are automatically returned back into inventory.
C. The software allocations are removed from the asset, but not returned to inventory.
D. The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
E. The behavior is controlled by the configurable system property glide.ham.retire_sw().
Selected Answer: D
Question #: 31
Topic #: 1
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
A. Extend date
B. Renew date
C. Expire date
D. Start date
Selected Answer: C
Question #: 32
Topic #: 1
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory. What audit statuses are displayed as part of the results? (Choose four.)
A. Scanned
B. Not found
C. New
D. Scanned and not expected
E. Scanned and expected
F. Expected and not found
Selected Answer: CDEF
