CCBA: Certification of Competency in Business Analysis

Question #: 301
Topic #: 1
The business analysis (BA) team is evaluating a new commercial off-the-shelf (COTS) application that will be implemented in the coming months. The company has over 20 legacy systems deployed. The Chief Information Officer (CIO) is worried about the need for integration and that some key linkages are missing. What is the BA team evaluating?

A. Technology and infrastructure
B. Industry standard architecture
C. Service oriented architecture
D. Business architecture

Question #: 302
Topic #: 1
A business analyst (BA) has identified the impacts and resolution for a proposed change. Based on the Responsible, Accountable, Consulted, Informed (RACI) matrix, who must approve the change before it is implemented?

A. Subject matter expert
B. Business sponsor
C. Project manager
D. System architect

Question #: 303
Topic #: 1
The business analyst (BA) has documented the requirements for a new system and is preparing the requirements for approval. Which of the following helps ensure that requirements are fully understood and traceable?

A. Requirements are extracted for review
B. Requirements are properly classified
C. Requirements are validated
D. Requirements meet regulatory standards

Question #: 304
Topic #: 1
A business analyst (BA) is conducting a workshop with the purpose of analyzing a business process. Stakeholders of different business units are in attendance. Each stakeholder is able to explain their unit’s contribution to the process, however, there is no end to end process owner who can provide a consolidated view. Which technique should the BA use to compare the stakeholder’s inputs against each other in order to check for consistency and omissions?

A. Schedule a follow-up workshop to give more time for additional input
B. Create a use case scenario that describes the process step by step
C. Develop a process model with swimlanes to highlight the handoff points
D. Create a logical data model with the information elicited

Question #: 305
Topic #: 1
A client wants to rehire a business analysis consulting firm for another project. The assigned business analyst (BA) developed a good rapport with the stakeholders, but delivered documents that contained lots of technical jargon that the client could not fully understand. Based on the feedback, the consulting company should:

A. recommend a new methodology which is the latest trend in the industry.
B. assign a different BA to the project.
C. discuss the feedback during the brainstorming sessions after project completion.
D. identify performance metrics before commencing work.

Question #: 306
Topic #: 1
The Business Requirements Document (BRD) prepared by the business analyst (BA) was circulated to stakeholders for approval. Some stakeholders objected to the Use Case diagrams and could not understand them. Why would these be included in the document?

A. The models were included as a mistake because Use Case diagrams are technical.
B. The models are part of the technical documents and not part of BRD documents.
C. The models are used for analysis and refining requirements and design.
D. The models did not change the value compared to text based requirements

Question #: 307
Topic #: 1
A one-location restaurant has been a huge success and the owner wants to expand into more markets. The owner wants to ensure that the quality of the food and pleasing atmosphere is maintained without introducing new variables. Working with the key members of the organization, the owner determines that training and standard processes must be defined. The owner engages a business analyst (BA) to create training materials and operating procedures based on the existing processes at the original restaurant. During this documentation, the BA identifies some opportunities for improvement. How must the BA proceed?

A. Schedule time with the owner to review any opportunities to improve existing processes and obtain permission to include changes before documenting
B. Create documentation based on the observed processes because improvements are outside of the scope of the project
C. Provide documentation of improved procedures based on the observed opportunities for then new location
D. Perform benchmarking and market analysis to determine whether there are standard procedures in the restaurant industry that support the opportunities identified

Question #: 308
Topic #: 1
A business analyst (BA) worked with two stakeholders to finalize the access rights related requirements for an internal software application. According to the first stakeholder “Comments, once entered in the application, should be stored for 365 days and should not allow the users to delete”. According to the second stakeholder, “The users with super administrator privileges should be able to add/delete/modify every page/section in the entire application.” Which characteristic does this pair of requirements fail to meet?

A. Concise
B. Consistent
C. Complete
D. Complex

Question #: 309
Topic #: 1
During the analysis, synthesis, and refinement of elicitation results the business analyst (BA) has discovered that some information is missing. Which course of action would resolve the situation?

A. Verify the requirements results
B. Conduct elicitation activities
C. Conduct traceability analysis
D. Validate the requirements

Question #: 310
Topic #: 1
A company wants to increase its market share in the industry and its Board has prioritized capabilities that need to be implemented to achieve the goal. The business requirements for the top priority were signed off and the solution design has been completed. Due to technical constraints, it is not feasible to implement all the requirements at the same time. What must the business analyst (BA) do to deal with this situation?

A. Redefine the business requirements associated with each implementation
B. Recommend a reduction in the project scope
C. Allocate requirements to different releases
D. Ensure all requirements are traceable using a matrix

Question #: 311
Topic #: 1
A business analyst (BA) is determining the current state as part of a new project. What is an internal enterprise asset that the BA must include in the analysis?

A. Brand name
B. Organizational structure
C. Business need
D. Enterprise mission statement

Question #: 312
Topic #: 1
A stakeholder would like to add requirements to an IT project which is in flight. The project manager wants to revisit the traceability repository prior to committing to the addition of any new requests, because it is used for which of the following activities?

A. Creating test plans and test cases
B. Approving requirement relationships
C. Developing documentation for technical support
D. Supporting change and scope management

Question #: 313
Topic #: 1
A business analyst (BA) is in the process of eliciting requirements. It has been determined that not all requirements can be implemented by the project deadline due to complexity. What must the BA do to ensure maximum benefit for the stakeholders?

A. Ensure users are trained based on requirements
B. Apply quality control on requirements
C. Utilize requirements documentation template
D. Maintain requirements based on priority

Question #: 314
Topic #: 1
A business analyst (BA) is working on a project that follows incremental and iterative approaches. The BA and the stakeholders have shortlisted several user stories to be considered in the project scope. Which of the following methods would enable them to arrive at a common understanding on delivering value in the product and ranking the stories?

A. Story decomposition
B. State modelling
C. Value stream mapping
D. MoSCoW prioritization

Question #: 316
Topic #: 1
A business analyst (BA) was asked by the vice president (VP) to evaluate the organization’s claims processing capability and recommend improvements. The VP agreed to the BA’s recommended solution approach and identified an external vendor to develop the modernized claims processing system. Before contracting with the external vendor, the BA realized that the budget should be approved by the Chief Financial Officer. What was missed by the BA when performing stakeholder analysis?

A. Attitude
B. Roles
C. Decision making authority
D. Level of influence

Question #: 317
Topic #: 1
A business analyst (BA) needs to obtain agreement on and approval of requirements for a software solution. In order for this task to proceed, what does the BA need to understand?

A. The verified requirements
B. The solution design
C. The business analysis approach
D. The stakeholder roles

Question #: 318
Topic #: 1
A business analyst (BA) is validating requirements and has found that the design cannot be validated to support the requirements. Which of the following is creating this situation?

A. Incorrect assumptions.
B. Lack of requirements traceability.
C. Missing requirements.
D. Substandard solution design.

Question #: 319
Topic #: 1
A company is embarking on a software project in a heavily regulated domain. The client expects large upfront planning and detailed documentation for the project. The recommended approach for the project will be:

A. adaptive.
B. predictive.
C. waterfall.
D. scrum.

Question #: 320
Topic #: 1
A business analyst (BA) is planning to elicit requirements. The BA understands the scope of the elicitation and has selected interviewing as an appropriate technique. Which of the following is part of the logistics for these interviews?

A. Relationships between elicited requirements
B. Performance metrics
C. Definition of the future state
D. Participants and their roles

Question #: 321
Topic #: 1
A business analyst (BA) has discovered an old checklist prepared for another initiative, which includes the following characteristics: Complete, Feasible, Unambiguous, Testable. What is the purpose of this checklist?

A. To verify requirements
B. To measure solution performance
C. To validate requirements
D. To compare solution options

Question #: 322
Topic #: 1
A business analyst (BA) needs approval for the requirements which were elicited, collated, and verified by a peer. The BA needs to understand the approval process and appropriate stakeholders who have the authority to approve the requirements. Which of the following artifacts contains this information?

A. Information management approach
B. Stakeholder engagement approach
C. Governance approach
D. Business analysis approach

Question #: 323
Topic #: 1
A business analyst (BA) is planning the requirements attributes. The BA received a long list of requirements that must be implemented in different phases. Which requirements attribute can the BA include to allocate the requirements to the proper phase?

A. Status
B. Author
C. Priority
D. Source

Question #: 325
Topic #: 1
A business analyst (BA) is working on a complex project involving many stakeholders for which the business case has been previously completed and signed off. After an organizational restructure, new stakeholders have been assigned to the project working group, but do not see the value in the project outcomes and refuse to collaborate. What is a guideline or tool the BA can use to focus stakeholders on a common goal?

A. A business requirements document
B. An alternate stakeholder plan
C. A stakeholder matrix
D. A future state description

Question #: 326
Topic #: 1
A business analyst (BA) has decided to use a passive/unnoticeable job shadowing elicitation approach. What is an advantage of using this technique?

A. Experiencing the performance of the task in a hands-on approach
B. Obtaining the opinions of the performers without management interfering
C. Gaining clarity in the process by asking questions of the performer as it is being performed
D. Identifying instances of informally performed tasks as well as any workarounds

Question #: 327
Topic #: 1
A passport agency has recently deployed an online system where customers can apply for, amend, and renew passports. The expected volumes have not been realized and as a result, the agency has not achieved the projected savings. A business analyst (BA) has been asked to investigate the potential causes of this shortfall by understanding the trends, patterns. and volumes at a detailed level. What method of requirements elicitation should the BA start with?

A. Data Mining
B. Mind Mapping
C. Business Rules Analysis
D. Interviews

Question #: 328
Topic #: 1
The business analyst (BA) is analyzing the formal relationships between people working in the enterprise. Which technique will the BA use to perform this task?

A. Organizational modelling
B. Stakeholder modelling
C. Focus groups
D. Functional decomposition

Question #: 329
Topic #: 1
A business analyst (BA) has elicited requirements for a new system. A subset of these requirements refers to judging the performance of the system, such as efficiency, capacity, security, and scalability. What technique is used to examine and group these requirements?

A. Functional decomposition
B. Scope model
C. Trace requirements
D. Non-functional requirements analysis

Question #: 330
Topic #: 1
A business analyst (BA) is measuring solution performance of a new system. What should the BA consider to avoid skewed results and an inaccurate conclusion?

A. Frequency
B. Volume
C. Currency
D. Timing

Question #: 331
Topic #: 1
A business analyst (BA) needs to make sure that the business analysis information is securely stored and accessible to stakeholders. Which element helps in achieving that goal?

A. Requirements attributes
B. Organization of information
C. Traceability approach
D. Level of abstraction

Question #: 333
Topic #: 1
A lead business analyst (BA) analyzed the performance of all BA’s within the organization. How should the BA approach communicating the results to stakeholders?

A. Compare a solution used at another company
B. Identify the performance objectives
C. Select performance measures
D. Determine the reporting requirements

Question #: 334
Topic #: 1
A company wants to increase transaction service offerings using its on-line channels. The existing application already has some of the required functionality. A new project has been initiated to implement the additional capabilities but the company management is unsure of the complexity of the project. What exercise must be carried out to determine the changes needed in the new application?

A. Perform gap analysis of current and future states
B. Identify internal solution component dependencies
C. Evaluate competitor applications
D. Assess organizational culture

Question #: 335
Topic #: 1
Stakeholders need a financial report that can be published and distributed to multiple end users. They would also like the report to be developed within a specific time frame and within cost. What must the business analyst (BA) do to achieve this goal?

A. Review the project budget
B. Revise business requirements
C. Define solution approaches
D. Update the project schedule

Question #: 336
Topic #: 1
A global organization is implementing a new Knowledge Management System and communication to the different regions has been informal. The approach is to convert the few remaining regions iteratively. The team has experienced variances at this point but feels confident in these final conversions. How should the business analyst (BA) communicate the information?

A. Repository
B. Document management
C. Email
D. Individual collaboration

Question #: 337
Topic #: 1
The business analyst (BA) has traced the requirements for the interaction between a customer and the new online ordering system. Besides enabling the BA to ensure quality of the requirements to stakeholders, tracing the requirements will also enable the BA to:

A. show all of the decision points in the business process.
B. illustrate the relationships between relevant requirements.
C. capture all users that will be impacted by the project.
D. detail the inner workings of the system being changed.

Question #: 338
Topic #: 1
A banking giant recently found a major security loophole in their online banking platform that could expose customer information. Security experts and the business analyst (BA) develop a low cost, low effort emergency fix to address this issue. What factor should the BA use to convince the bank to move forward with the emergency fix?

A. Cost
B. Schedule
C. Impact
D. Urgency

Question #: 339
Topic #: 1
An organization’s Business Analysis Center of Excellence (BACoE) has deployed several business analysts (BAs) to provide business analysis to a cross-functional initiative. After the first phase of the project, the BACoE seeks to determine the effectiveness of the business analysis work. Which of the following techniques could be used to elicit feedback from all affected stakeholders?

A. Brainstorming
B. Business cases
C. Surveys
D. Root cause analysis

Question #: 340
Topic #: 1
A project’s business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?

A. Implementation subject matter expert
B. Domain subject matter expert
C. Operational support
D. Project sponsor

Question #: 340
Topic #: 1
A project’s business requirements require that the new solution reduce the labor costs currently attributed to performing end of month accounting procedures. Currently the company routinely must pay overtime to meet the deadline. The business analyst (BA) has been documenting the process and wants to ensure that the approach to the process design is feasible for the staff who perform the end of month procedures. Which of the following stakeholders will provide this verification?

A. Implementation subject matter expert
B. Domain subject matter expert
C. Operational support
D. Project sponsor

Question #: 341
Topic #: 1
A business analyst (BA) is working on a set of tasks to establish a governance process for the project. The BA intends to identify who has authority and responsibility to propose changes, who should be involved in the change discussions, and how changes will be documented and communicated. Which of the following are the inputs that would help the BA complete the task?

A. Business analysis approach and stakeholder engagement approach
B. Governance approach and stakeholder engagement approach
C. Governance approach and business analysis approach
D. Stakeholder engagement approach and information management approach

Question #: 342
Topic #: 1
A business analyst (BA) is verifying requirements for a software solution. The BA needs to confirm that items determined to be important are included in the final requirements deliverable. Which of the following will help the BA complete this task?

A. Checklists
B. Requirements matrix
C. Evaluation criteria
D. Prioritization

Question #: 343
Topic #: 1
An organization is engaged in an effort to streamline the online customer experience. The business analyst (BA) prepares a business analysis information package to discuss the changes the customer will experience. Which one of the following tools will assist the BA in this discussion?

A. Context Diagram
B. Data Dictionary
C. Visual Prototype
D. Business Rules

Question #: 344
Topic #: 1
A business analyst (BA) creates several use case scenarios to specify the requirements for a system. When the beta version of the system is released, there are problems because several important pieces of information are missing. What should the BA have done to avoid this situation?

A. Performed decision analysis
B. Identified assumptions
C. Prepared activity diagrams
D. Analyzed completeness

Question #: 345
Topic #: 1
The business analyst (BA) assigned to support a legacy system has developed a customer survey to assess its usability. Before distributing the survey, what should the BA do?

A. Validate the survey with the project sponsor
B. Observe customer interaction with the system
C. Review the risk register with the project sponsor
D. Update the project plan to include the survey

Question #: 346
Topic #: 1
A new regulation is introduced that the project must comply with to remain competitive and industry compliant. Management wants to understand the effect of this new requirement on the project. What will the business analyst (BA) use to evaluate the change?

A. Process Modelling
B. Domain Knowledge
C. Traceability
D. Impact Analysis

Question #: 347
Topic #: 1
There are competing needs from the different business areas that will use a new system. The business analyst (BA) sets up a weekly meeting with a structured agenda to review the total effort, cost, business impact and risk of each requirement with the business leads to determine what is included in each release of the solution. What approach has the BA defined?

A. Prioritization approach
B. Communication approach
C. Collaboration approach
D. Traceability approach

Question #: 348
Topic #: 1
A large online retailer is introducing new technology to upgrade its aging ordering process. The business analyst (BA) has drawn a stakeholder matrix showing information on how to engage with the stakeholders throughout the project.

Using the stakeholder matrix as a guide, how should the BA engage the suppliers?

A. Meet with the suppliers to discuss their needs
B. Ensure the suppliers are kept informed by showing interest in their needs
C. Communicate changes to the suppliers by general communication
D. Focus efforts to engage with the suppliers regularly

Question #: 349
Topic #: 1
A business analyst (BA) is creating a business process model (BPM) showing how the organization will handle errors reported on its website. The BA held a workshop with stakeholders about how the process might work. The BA was also given an instruction manual about a similar error-handling situation, but was advised that some minor aspects are not applicable to the new process. How can the BA use the manual?

A. Ignore the manual’s information when creating the BPM since it is about a different situation
B. Identify the discrepancies in process between the manual and the workshop results and resolve these with stakeholders
C. Create a new version of the manual based on the original
D. Rely on the manual to create the BPM and ignore the interview results because no single stakeholder has the whole picture of the process

Question #: 350
Topic #: 1
The business analyst (BA) is assigned a small project, requiring minor enhancements to an existing system. The BA will meet with the business sponsor and developer next week to gather information about the change. What should the BA review before the meeting?

A. Minutes from the last steering committee meeting
B. Organizational structure of the impacted department
C. Functional design specification of the existing system
D. Current list of funded initiatives for the current year

Question #: 351
Topic #: 1
During planning, elicitation, and sign off of requirements, the stakeholders felt that their opinions were not heard and information was not frequently shared. What major competency was lacking in this process?

A. Collaboration
B. Trustworthiness
C. Information
D. Communication

Question #: 352
Topic #: 1
A business analyst (BA) must model information characteristics across multiple information systems for a project. What type of model captures this information?

A. Interface analysis
B. Business capability analysis
C. Decision analysis
D. Force field analysis

Question #: 353
Topic #: 1
A business analyst (BA) is defining a stakeholder approval approach for the requirement deliverables. The project involves implementing new government regulatory requirements with significant risk to the organization in case of non-compliance. According to the BABOK ® GUIDE, what will the BA need to do?

A. Ensure high level user stories are completed and accepted
B. Use an informal approval process to speed up delivery
C. Use a rigorous approval process of detailed specifications
D. Ensure the document is completed and signed off

Question #: 354
Topic #: 1
The business analyst (BA) has scheduled an informal review of audit requirements with the compliance officer. The BA wants to demonstrate that the requirements collectively support one another so begins with reviewing the:

A. template architectures.
B. business rules document.
C. functional specification.
D. work breakdown structure.

Question #: 355
Topic #: 1
A business analyst (BA) is working on a project involving the purchase of a commercial off-the-shelf (COTS) product. All internal risks have been identified and assessed. What is the BA’s next course of action?

A. Review the business objectives
B. Consult the business case
C. Assess external risks
D. Perform an environmental scan

Question #: 356
Topic #: 1
A business analyst (BA) working with a large insurance corporation interviewed an industry thought leader who predicted that many of the regulations currently imposed by the government will change very soon. The BA carefully documented all these inputs from the thought leader because it will impact many of the strategic initiatives of the insurance company. What specific element of requirement validation is being executed by the BA?

A. Identify constraints
B. Define measurable evaluation criteria
C. Identify assumptions
D. Evaluate alignment with solution scope

Question #: 357
Topic #: 1
A new payments system was recently implemented to replace an old legacy system. The system users have lodged a complaint that the new system is slower than the old system but system performance statistics show more efficiency. How does the business analyst (BA) demonstrate to users how the new system is performing?

A. Collect system metrics and communicate results in an understandable format
B. Identify the dependencies of the system with other applications
C. Analyze the feasibility of including additional hardware resources to the system
D. Evaluate the payments process to identify areas of improvement in the system

Question #: 358
Topic #: 1
A team of business analysts (BAs) identified policies that dictate how the organization grants paid time off for its employees and the associated business rules. What is this team of BAs trying to do?

A. Analyze the benefits information
B. Analyze the current state of the enterprise
C. Identify hidden business rules
D. Explore human resources documentation

Question #: 359
Topic #: 1
A project aiming at improving an organization’s Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?

A. Vendor assessment
B. Market analysis
C. Focus groups
D. Business case

Question #: 359
Topic #: 1
A project aiming at improving an organization’s Net Promoter Score is nearing completion. The business analyst (BA) and stakeholders are evaluating ways to measure the performance of the solution. Which technique may be employed?

A. Vendor assessment
B. Market analysis
C. Focus groups
D. Business case

Question #: 360
Topic #: 1
A business analyst (BA) is structuring requirements to ensure they are cohesive and tell the full story. Which of the following requirements is consistent with a stakeholder’s need: “As a Product Manager, I want to review my general insurance sales performance so I track my sales performance against my annual target”?

A. “Provide weekly new bank account sales reports on a shared drive.”
B. “Increase customer retention across the life insurance division”
C. “Segment insurance sales data between life and general”
D. “Migrate the insurance web portal to a cloud platform.”