CCBA: Certification of Competency in Business Analysis

Question #: 1
Topic #: 1
You are currently working on creating the activity list for an initiative in your organization. What characteristic must be assigned to each task in your task list?

A. Procurement needs
B. Risk level
C. Unique number
D. Roles and responsibilities

Question #: 2
Topic #: 1
Shelly is the business analyst for her organization and she’s working with Thomas to review the business requirements. They are discussing the identified requirements, how the requirements will transition to the operations, and the longevity of the solution. Thomas is concerned that the identified requirements may not map to the desired future state of the organization. What business analysis task is Shelly facilitating in this scenario?

A. Acceptance evaluation criteria definition
B. Requirements quality assurance
C. Validate requirements
D. Stakeholder management

Question #: 3
Topic #: 1
Which of the following are documented approaches to the business analysis work? Each correct answer represents a complete solution.

A. Deming’s Quality Circle
B. Lean
C. Six Sigma
D. Waterfall approach

Question #: 4
Topic #: 1
You are the business analyst for your organization and working with the stakeholders to prioritize the requirements. The stakeholders are concerned about the financial impact of the requirements should some of them fail during the implementation. You would like to rank the risk tolerance of the stakeholders based on their comments about the solution and the requirements. The following are the three categories of risk tolerance associated with the stakeholders except for which one?

A. Neutrality
B. Mitigation
C. Risk-seeking
D. Risk-aversion

Question #: 5
Topic #: 1
Tracy is a business analyst for her organization and she’s gathered and identified the needed requirements for the solution scope. What must Tracy do before she can begin managing the requirements? Choose the best answer.

A. Tracy must decompose the requirements in WBS.
B. Tracy must create cost-benefits analysis of each requirement to manage the benefits first.
C. Tracy must identify roles, responsibilities, and owners of the requirements to fully manage the requirements.
D. Tracy must communicate the requirements to the stakeholders for their consent and approval.

Question #: 6
Topic #: 1
Ben is the business analyst for his organization. Ben is currently working on a solution to improve a laser printer. He has taken the laser printer apart, identified each component, and documented each component’s purpose. What type of requirements organization is Ben doing in this scenario?

A. Functional decomposition
B. Process modeling
C. Scope modeling
D. Data modeling

Question #: 7
Topic #: 1
You are the business analyst for your organization and you’re working with Fran on business analysis processes. Fran is a stakeholder who wants to ensure that your business analysis approach and activities are compatible with the project activities. Of the following, what type of business analysis stakeholder is Fran?

A. Regulator
B. Project manager
C. Sponsor
D. Domain subject matter expert

Question #: 8
Topic #: 1
You are a business analyst for your organization and you’re working with Mary. Mary wants to know what you need to complete the process of planning the business analysis approach if you’re already the business analyst for your organization. Which of the following statements is true regarding the plan business analysis approach?

A. The plan business analysis approach describes the amount of budget needed for the requirements elicitation.
B. The plan business analysis approach is required to select an approach that will perform business analysis.
C. The plan business analysis approach describes the processes the business analyst will or will not do, based on the time and budget available.
D. The plan business analysis approach describes the amount of time needed for the business analysis approach.

Question #: 9
Topic #: 1
You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing. What technique can you use to track problems with the requirements?

A. Issue tracking
B. RTM
C. Problem tracking
D. Baselining

Question #: 10
Topic #: 1
Which one of the following statements is most true about changing requirements in a change-driven approach to business analysis and requirements management?

A. Change-driven approaches must use a change control system with a change control board.
B. Change-driven approaches only use a change control system for approved changes.
C. Change-driven approaches don’t use a formal change control process.
D. Change-driven approaches are driven by change control processes.

Question #: 11
Topic #: 1
Which element of the process of assessing the capability gaps is best described as gathering as much enterprise architecture information as is available about the current state of the organization and the areas affected by the business need?

A. Current capability analysis
B. Current organizational needs assessment
C. Enterprise architecture assessment
D. Snapshot baseline

Question #: 12
Topic #: 1
Beth is the business analyst for her organization and she wants to be certain that she and her team follow the correct procedures for enterprise analysis. What document can provide the governances for enterprise analysis efforts?

A. Organizational process assets
B. Enterprise environmental factors
C. Business analysis plans
D. Project charter

Question #: 13
Topic #: 1
Henry and Fred are working together on business analysis duties for the implementation of new software. Henry, the business analyst, tells Fred that they should take the current measurement of productivity, and then measure again after the solution has been implemented. This benchmarking approach will allow Henry and
Fred to see the real effect of the solution on the business need. What term is assigned to this measurement?

A. Post implementation factor
B. Yield
C. Key performance indicators
D. S-Curve

Question #: 14
Topic #: 1
Kendra is the business analyst for her organization. She’s working with the project manager and the project sponsor to discuss the current requirements. Kendra believes it’s important for the project manager to first implement the requirements with the highest amount of risks. Is this a good idea?

A. No, the project manager and team should actually implement the lowest risk requirements first.
B. Yes, if the risky requirements cause the project to fail, the organization will not suffer much loss, as it hasn’t invested much time or money on the project.
C. No, the project manager and team should implement the requirements with the highest risks last.
D. Yes, this allows the project manager to get the risky work done as soon as possible in the schedule.

Question #: 15
Topic #: 1
A business analyst is studying the cost of the endeavor in relation to the projected income the endeavor will bring once the project is completed. What financial valuation technique can the business analyst use to determine the breakeven point for the project?

A. Payback period
B. Average rate of return
C. Cost-benefit analysis
D. Discounted cash flow

Question #: 16
Topic #: 1
When a business analyst completes the elicitation process, she will create four outputs. Which one of the following is an output of the elicitation process?

A. Requirements management plan
B. Resource identification
C. Stakeholder Concerns
D. Solution scope

Question #: 17
Topic #: 1
When using a change-driven approach, the business analyst may create an initial list of high-level requirements for the initiative. This high-level requirements list is also known as what term?

A. Requirements envisioning
B. Project scope
C. Product scope
D. Requirements foundation

Question #: 18
Topic #: 1
As a business analyst, you may be called upon to define the scope of work and to develop the estimates for the endeavor. Which one of the following is an important tool for this activity?

A. Organizational process asset
B. WBS
C. Project management plan
D. Pareto chart

Question #: 19
Topic #: 1
You are the project manager of the NGQQ Project for your company. To help you communicate project status to your stakeholders, you are going to create a stakeholder register. All of the following information should be included in the stakeholder register except for which one?

A. Assessment information of the stakeholders’ major requirements, expectations, and potential influence
B. Stakeholder management strategy
C. Stakeholder classification of their role in the project
D. Identification information for each stakeholder

Question #: 20
Topic #: 1
According to ‘A Guide to the Business Analysis Body of Knowledge’, the two most common data models are the entity-relationship diagram and what other model?

A. Class model
B. Project network diagram
C. Data flow diagram
D. WBS

Question #: 21
Topic #: 1
You are the business analyst for your organization and you’re performing the solution assessment process. When you assess a solution, what are you actually looking for?

A. To determine the value of the proposed solution to the stakeholder requirements
B. To determine the quality of the proposed solution to the stakeholder requirements
C. To determine the cost of the proposed solution to the stakeholder requirements
D. To determine the accuracy of the proposed solution to the stakeholder requirements

Question #: 22
Topic #: 1
Beth is the business analyst for her organization and she’s creating a data dictionary for her organization. All of the following information should be included in the data dictionary for an endeavor Beth is leading except for which one?

A. Description
B. Aliases
C. Name
D. Code of account identifier

Question #: 23
Topic #: 1
You are a business analyst for your organization. Your current business analysis endeavor includes working with stakeholders who are located in offices around the world. Because these stakeholders are dispersed, what are likely to increase in this endeavor as opposed to a collocated group of stakeholders?

A. Face-to-face meetings
B. Communication needs
C. Risks
D. Costs

Question #: 24
Topic #: 1
What’s the difference between a desired outcome and a solution? Choose the best answer.

A. The desired outcome is how the organization will operate in the future; the solution is the method to reach the desired outcome.
B. They are synonymous.
C. The solution is the ideal fulfillment of the business goals; the desired outcome is the financial gain created by the implementation of the solution.
D. The desired outcome is what the solution will remove.

Question #: 25
Topic #: 1
In order to plan the business analysis approach, the business analyst must understand the organizational process needs and what other thing?

A. Objectives that apply to the initiative
B. Stakeholders’ threats and perceived threats
C. Consideration of risk and reward
D. Purpose of the proposed solution

Question #: 26
Topic #: 1
You are the business analyst for your organization. Management has asked you to define and document the requirements of an endeavor so that the requirements may be reused again in the organization. Why would an organization want to re-use requirements?

A. Re-using requirements is useful if the organization wants to sell the set of requirements to its customers.
B. Re-using requirements is useful if the current solution fails.
C. Re-using requirements is useful when the requirements are something the organization must do on an ongoing basis.
D. Re-using requirements doesn’t mean re-using the requirements over and over, but tracing the requirements to actual deliverables.

Question #: 27
Topic #: 1
In the life of a project, when do the number and impact of change requests often increase?

A. During project planning
B. Once the project scope is reviewed
C. Towards the end of the project
D. At the launch of the project

Question #: 28
Topic #: 1
You are the business analyst for your organization and preparing to plan the business analysis approach. There are three inputs to the business analysis approach. Which one of the following is not an input to this approach?

A. Organizational process asset
B. Expert judgment
C. Enterprise environmental factor
D. Business need

Question #: 29
Topic #: 1
Bradley is working with the business analyst Marsha to prioritize requirements for their organization. Marsha insists that the requirements be ranked on the cost- benefits analysis of the relative value to the organization. What type of prioritization approach does Marsha want to use in this scenario?

A. Likelihood of success
B. Business value
C. Urgency
D. CBR Ratio

Question #: 30
Topic #: 1
Billy is the business analyst for her organization and she’s working with a team to select a model. Richard doesn’t understand why a model is needed for the requirements. Which one of the following statements best describes the reason to use a model?

A. Models abstract and simplify reality.
B. Models restrict the effect, risk, cost, and schedule of the solution.
C. Models define the solution in time, cost, space, and logistics.
D. Models show the complete solution in a non-functional slice of the organization.

Question #: 31
Topic #: 1
What business analysis process is needed to define the solution scope and prepare the business plan for the endeavor?

A. Verify requirements.
B. Define requirements management and communication.
C. Prioritize requirements.
D. Determine solution approach.

Question #: 32
Topic #: 1
You are the business analyst for your organization. Your stakeholders have recently reviewed and approved the set of requirements that you’ve presented to them. You have now baselined the requirements. What does it mean to baseline the requirements in the light of this scenario? Choose the best answer.

A. The baseline represents the final collection and approval of all requirements.
B. The baseline represents the future set of physical deliverables.
C. The baseline represents the approved set of requirements and no additional changes are allowed.
D. The baseline represents the approved requirements and any changes must go through a change control system.

Question #: 33
Topic #: 1
When you, a Business Analyst, work with your stakeholders, team, and experts to define the business analysis activities, what thing do you actually define?

A. You define the requirements of the initiative.
B. You define the roles and responsibilities.
C. You define the communication needs.
D. You define the business analysis approach.

Question #: 34
Topic #: 1
A business analyst has just hosted a brainstorming session that has generated 57 ideas for a solution. What should the business analyst do with the ideas now?

A. Discuss each idea with the project manager.
B. Research each idea for time and cost.
C. Record the ideas as requirements.
D. Rate the ideas.

Question #: 35
Topic #: 1
Which of the following is used as a means of validating a created, selected, or tailored business analysis approach?

A. Process modeling
B. Progressive elaboration
C. Decision analysis
D. Structured walkthrough

Question #: 36
Topic #: 1
As a business analyst in your organization, you must understand the difference between operative rules and structural rules. What is the difference between structural rules and operative rules?

A. Structural rules are rules that the organization chooses to enforce as a matter of policy. Operative rules are intended to help determine when something is or is not true, or when things fall into a specific category.
B. Operative rules are rules that the organization chooses to enforce as a matter of policy. Structural rules are intended to help determine when something is or is not true, or when things fall into a specific category.
C. Operative rules are rules that describe the organizational process assets of the organization. Structural rules are policies that restrict the authority of each line of business.
D. Operative rules are rules that define how an organization operates. Structural rules define the boundaries of the structure, business units, and departments within the organization.

Question #: 37
Topic #: 1
The task of verifying requirements is used to ensure that the requirements are ready for formal review and validation by the customers and for what other purpose?

A. For defining the specifications for the desired future state based on the solution
B. For gaining approval of chartering the project
C. For defining the information to allow additional work to be performed
D. For gaining approval of cost and schedule

Question #: 38
Topic #: 1
Which technique in organizing requirements is best described as showing the concepts and relationships relevant to the solution or business domain?

A. Data flow diagram
B. Business rules analysis
C. Data modeling
D. Functional decomposition

Question #: 39
Topic #: 1
A business analyst is helping management determine which solution they should choose. As it happens that the organization can only choose one of the two solutions due to time and resource restrictions. Solution A worth $456,000 to the organization while solution B worth $565,000 to the organization. While solution A costs less, it is less risky and takes less time to complete so management elects to seize Solution A. What is the opportunity cost?

A. $565,000
B. There is not enough information to know how much the solution will cost the organization.
C. $109,000
D. $456,000

Question #: 40
Topic #: 1
You are the business analyst for your organization and you’re working with Adam on business analysis processes. Adam is steeped in knowledge regarding the project’s purpose. Of the following, what type of business analysis stakeholder is Adam?

A. Project manager
B. Domain subject matter expert
C. Sponsor
D. Regulator

Question #: 41
Topic #: 1
You are the business analyst for your organization. You are currently identifying opportunities for a customer to improve their business processes. The customer wants to streamline their business efforts either through new technologies, better processes, or a combination of both. The customer demands, however, that the solution should not cost more than $300,000 to implement and support for one year. What does the $300,000 represent?

A. Budget
B. Constraint
C. Solution cost
D. Requirements

Question #: 42
Topic #: 1
You are the business analyst for your organization. On your current project you’ll be using the change-driven approach for defining requirements and gathering feedback. Which of the following statements best describes the change-driven approach?

A. The change-driven approach favors defining requirements through experimentation.
B. The change-driven approach favors defining requirements standardized templates.
C. The change-driven approach favors defining requirements through team interaction.
D. The change-driven approach does not define the requirements until after a solution for the problem has been identified.

Question #: 43
Topic #: 1
According to the business analysis book ‘A Guide to the Business Analysis Body of Knowledge’, which your exam is largely based on, almost all methodologies fit somewhere along a spectrum between plan-driven and what other methodology?

A. Risk-driven
B. Cost-driven
C. Change-driven
D. Reward-driven

Question #: 44
Topic #: 1
Which of the following is used to rate available methodologies against organizational needs?

A. Structured walkthrough
B. Progressive elaboration
C. Decision analysis
D. Process modeling

Question #: 45
Topic #: 1
You’re organizing the business analysis approach for your organization. Jane wants to know when changes to requirements are most likely to happen in business analysis processes. Which one of the following statements best describes when changes to requirements may happen?

A. Changes to requirements usually happen at the end of the business analysis processes.
B. Changes to requirements usually happen early in the business analysis processes.
C. Changes to requirements may happen at any time.
D. Changes to requirements happen after the business analysis processes.

Question #: 46
Topic #: 1
There are three inputs for stakeholder analysis. Which input describes the organizational units that exist and their interactions with one another?

A. Business need
B. Enterprise architecture
C. Matrix structure
D. Organizational process asset

Question #: 47
Topic #: 1
You are the business analyst in your organization. Management comes to you with a customer complaint that they’d like you to analyze. What’s the common task associated with customer complaints or loss of revenue?

A. Stakeholder assessment of implementation
B. Issue management and identification
C. Evaluation of a business need
D. Capability assessment

Question #: 48
Topic #: 1
Kelly is the business analyst for her organization and she’s identifying roles and responsibilities of the people involved in business analysis activities. Her manager has asked Kelly to create the RACI matrix to accomplish this task. What is the RACI matrix?

A. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Action, Controlled, and Informed.
B. The RACI matrix is a roles and responsibilities chart that uses the legend of Role, Action, Controlled, and Information.
C. The RACI matrix is a roles and responsibilities chart that uses the legend of Responsible, Accountable, Consulted, and Informed.
D. The RACI matrix is a roles and responsibilities chart that uses the legend of Risk, Action, Cost, and Information.

Question #: 49
Topic #: 1
Beth is a business analyst for her organization and she’s discussing the solution with her key stakeholders. Beth is considering that moving to a new operating system, new office software, and new customized applications will be too much for the end users to learn and to manage their ongoing responsibilities. What task is Beth completing in this scenario?

A. Manage the stakeholders.
B. Evaluate solution performance.
C. Define transition requirements.
D. Assess organizational readiness.

Question #: 50
Topic #: 1
Management comes to you and asks you to complete some specifications and models about the current state of the organization.
Management wants you to complete this business analysis activity as soon as possible and report back to them with your findings. What is the primary purpose of the specify and model requirements process?

A. To analyze the roles and responsibilities of users within the organization to determine how the processes may be improved.
B. To analyze the utility function within the organization to determine how risk tolerance may allow for new opportunities.
C. To analyze the functioning of an organization and to provide an insight into opportunities for improvement.
D. To analyze the processes of an organization to determine what processes can be improved, removed, or added.

Question #: 51
Topic #: 1
In preparation for your business analysis examinations, you should be familiar with the tasks to complete requirements management and communication activities.
How many tasks are there in the knowledge area of requirements management and communication?

A. 7
B. 4
C. 5
D. 6

Question #: 52
Topic #: 1
Which business analysis task in the requirements management and communication domain is best described as creating and maintaining relationships among business objectives, requirements, team deliverables, and solution components to support business analysis activities?

A. Communicate requirements.
B. Prepare the requirements package.
C. Manage requirements traceability.
D. Document requirements for review.

Question #: 53
Topic #: 1
Which of the following describes the organizational policies, procedures, forms, and methodologies the business analyst is to follow?

A. Organizational process asset
B. Enterprise architecture
C. Business need
D. Matrix structure

Question #: 54
Topic #: 1
You are the business analyst for your organization. You’ve believed that your solution can actually be purchased from outside vendor rather than trying to create the solution internally. You decide to ask the vendor to provide a fee for their services based on the statement of work. What document will you give the vendor along with the statement of work?

A. Request for quote
B. Contract terms
C. Request for proposal
D. Purchase order

Question #: 55
Topic #: 1
Which requirements allocation technique is best described as the breaking down of the solution scope into smaller units for allocation?

A. Functional decomposition
B. Resource allocation granularity
C. WBS creation
D. Process modeling

Question #: 56
Topic #: 1
John and Hanna are business analysts in their organization and they are completing the verification activities to check for completeness of the requirements.
When should John and Hanna perform these verification activities?

A. At each milestone of the requirements analysis process
B. Once all of the requirements have been gathered
C. Iteratively throughout the requirements analysis process
D. As often as the requirements management plan calls for

Question #: 57
Topic #: 1
Business needs do not always originate from the business analyst or from business owners. There are several stakeholders which may identify or contribute to the identification of a business need. Which one of the following stakeholders are most likely to have the most direct awareness of problems that could lead to a business need?

A. End users
B. Business analysts
C. Project managers
D. Functional managers

Question #: 58
Topic #: 1
You are the business analyst for your organization and are leading a presentation about an identified problem. This presentation will help the stakeholders to understand the problem and it will help you when you begin to elicit requirements from the stakeholders. Which type of learner learns best through the presentation of models?

A. Kinesthetic learners
B. Auditory learners
C. Communication model learners
D. Visual learners

Question #: 59
Topic #: 1
Brian is the business analyst for his organization and he’s hosting a brainstorming session. He is facilitating the session with eight stakeholders. Why is it important for Brian to not set a goal for the number of ideas the group should generate in the session?

A. A goal for the number of ideas to be generated should be created.
B. A goal for the number of ideas puts too much pressure on the group.
C. A goal for the number of ideas may be too large to reach.
D. A goal for the number of ideas actually limits the ideas that can be generated.

Question #: 60
Topic #: 1
You are the business analyst for your organization and you’re preparing the solution for your organization’s review and implementation. Some of the requirements of the solution, however, must be inspected by compliance officers before the project and implementation can move forward. The requirements of the inspection can be best described as what?

A. Bottleneck
B. Requirements
C. Cost-negativity
D. Constraint