220-1101: CompTIA A+ Certification Exam: Core 1 Topic 6
Question #: 251
Topic #: 1
Which of the following server roles does RADIUS perform?
A. DNS
B. AAA
C. Mail server
D. Syslog
Selected Answer: B
Question #: 252
Topic #: 1
A technician is setting up three web servers for a retail company that takes online orders for its products. Which of the following network host services should the technician use to ensure the servers’ resources will be utilized efficiently?
A. UTM appliance
B. AAA server
C. Spam gateway
D. Load balancer
Selected Answer: D
Question #: 253
Topic #: 1
When a page that was printed on a laser printer is touched, the image on the paper smears. Which of the following is MOST likely the cause of this issue?
A. Duplexing assembly
B. Fuser
C. Toner
D. Transfer belt
Selected Answer: B
Question #: 254
Topic #: 1
A technician is troubleshooting a smartphone that has a large dark area on the screen. The screen has no damage to indicate that it is cracked. Which of the following BEST describes why a blot is on the screen?
A. Digitizer damage
B. Improper charging
C. Ambient light sensor damage
D. Liquid damage
Selected Answer: D
Question #: 255
Topic #: 1
A user reports a repetitive clicking noise is coming from a personal laptop. A technician notes the laptop’s inputs are severely delayed. Which of the following should the technician replace to resolve the issue?
A. The memory
B. The storage device
C. The integrated keyboard
D. The battery
Selected Answer: B
Question #: 256
Topic #: 1
A technician is preparing laptops for deployment to a medical department. The laptops require SSD-level encryption to be enabled, but BitLocker refuses to turn it on. An error message states that a BIOS-level setting has not been turned on. Which of the following should the technician check FIRST when troubleshooting this issue?
A. Reorder the priority in Windows Boot Manager.
B. Check to make sure Secure Boot is turned on.
C. Ensure that the Trusted Platform Module is enabled.
D. Verify that the latest updates are installed.
Selected Answer: C
Question #: 257
Topic #: 1
Which of the following BEST describes a lab environment in which virtual machines can be created, rebooted, and shut down without affecting the production network?
A. SCADA
B. Sandbox
C. Honeypot
D. Hybrid cloud
Selected Answer: B
Question #: 258
Topic #: 1
A SOHO customer would like to purchase network hardware to enhance security. The hardware should perform stateful packet inspection. Which of the following would BEST address the customer’s need?
A. Switch
B. Firewall
C. Router
D. Proxy
Selected Answer: B
Question #: 259
Topic #: 1
An IT manager is evaluating ticket resolution times. While reviewing the data, the manager notices repetitive issues are taking longer than expected to resolve. Which of the following changes should the manager implement to resolve repetitive issues more quickly?
A. Require the technicians to spend more time testing theories to determine the root causes of issues.
B. Require the technicians to verify full system functionality when resolving issues.
C. Require the technicians to gather more information when speaking with users about issues.
D. Require the technicians to document the findings, actions, and outcomes of issues.
Selected Answer: D
Question #: 260
Topic #: 1
A technician is troubleshooting a laptop that has a blank LCD panel. The technician shines a flashlight into the LCD and sees a faint image. Which of the following BEST describes the issue?
A. Defective inverter
B. Incompatible video driver
C. Incorrect input source
D. Burned-out bulb
Selected Answer: A
Question #: 261
Topic #: 1
Which of the following network options would work BEST to ensure a client-side virtual machine cannot access the rest of the network?
A. NAT mode
B. Bridge mode
C. Direct mode
D. Host-only mode
Selected Answer: D
Question #: 262
Topic #: 1
A technician is adding one more line at the demarcation point. Which of the following tools would be MOST useful to accomplish this task?
A. Toner
B. Punchdown
C. Network tap
D. Crimper
Selected Answer: B
Question #: 263
Topic #: 1
Which of the following 802.11 Wi-Fi protocols utilizes the 5.0GHz frequency and has the BEST speed and reception?
A. 802.11a
B. 802 11ax
C. 802.11b/g/n
D. 802.11n
Selected Answer: B
Question #: 264
Topic #: 1
A user called the help desk to report an issue with a laptop. Recently, the user has been unable to click the buttons on the track pad or press some keys on the keyboard. The technician inspects the laptop but does not find any physical damage caused by the user. Which of the following is the MOST likely cause of the issue?
A. Damaged digitizer
B. Swollen battery
C. Distended capacitors
D. Failed accelerometer
Selected Answer: B
Question #: 265
Topic #: 1
Following a scheduled power outage, users report they cannot access the local intranet. A technician is able to ping the IP address of the server that is hosting the website. Which of the following servers is MOST likely offline?
A. Web
B. DNS
C. File
D. DHCP
Selected Answer: B
Question #: 266
Topic #: 1
A server administrator is building a new application server. Which of the following RAID levels provides MAXIMUM performance and redundancy?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Selected Answer: D
Question #: 267
Topic #: 1
Which of the following delivers internet over a copper medium?
A. ONT
B. SDN
C. DSL
D. WISP
Selected Answer: C
Question #: 268
Topic #: 1
A customer has a Wi-Fi-capable laptop to use when traveling for work. Which of the following will allow the laptop to stay connected when the user travels?
A. Cellular card
B. Wi-Fi extender
C. Bluetooth
D. GPS
Selected Answer: A
Question #: 269
Topic #: 1
A department submits a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
A. Disconnect the printer power for troubleshooting.
B. Install a printer roller kit.
C. Replace the overheating fuser.
D. Replace the paper with thicker paper stock.
Selected Answer: A
Question #: 270
Topic #: 1
Which of the following does a DHCP reservation MOST likely apply to?
A. Smart TV
B. Mobile device
C. Workstation
D. Printer
Selected Answer: D
Question #: 271
Topic #: 1
A technician is working to connect an RS-232 serial signature pad to a customer’s ultralightweight laptop. Which of the following should the technician use to install the device?
A. Port replicator
B. Wi-Fi Direct
C. Hotspot
D. USB-C cable
Selected Answer: D
Question #: 272
Topic #: 1
Which of the following wireless networking protocols will support both 2.4GHz and 5GHz devices?
A. 802.11ac
B. 802.11ax
C. 802.11b
D. 802.11g
Selected Answer: B
Question #: 273
Topic #: 1
A customer reports that access to the network fileshare has become much slower than usual, but local applications do not seem to have trouble. The technician checks the bandwidth to other servers and finds no issues. Which of the following should the technician check NEXT?
A. Level of network utilization
B. Customer use of two-factor authentication
C. Amount of local drive space
D. RAID array drive health
Selected Answer: D
Question #: 274
Topic #: 1
A virtual file server in the cloud is configured to automatically add compute resources during times of high load on the server. Which of the following describes this cloud feature?
A. File synchronization
B. High availability
C. Rapid elasticity
D. Shared resources
Selected Answer: C
Question #: 275
Topic #: 1
A technician is on site troubleshooting a customer’s laptop. The technician needs to download a software update, but the company’s proxy is blocking updates. Which of the following would be the MOST appropriate action for the technician to take to get the update?
A. Connect to a hotspot
B. Request a traffic exemption
C. Change the DNS address to 1.1.1.1
D. Update the Group Policy settings
Selected Answer: B
Question #: 276
Topic #: 1
An integrated webcam on a user’s laptop broke, so a technician installed a temporary, external webcam. Since the external webcam installation, other users can only see part of the user’s face during videoconferences. Which of the following BEST describes the reason for this issue?
A. The webcam is not on a level surface.
B. The webcam driver should be updated.
C. The webcam is plugged into the wrong USB port.
D. The webcam is not compatible with the OS.
Selected Answer: A
Question #: 277
Topic #: 1
A network engineer recently deployed a new application server in a cloud environment. Which of the following should be implemented to prevent a single point of failure within the system?
A. Rapid elasticity
B. RAID
C. High availability
D. Shared resources
Selected Answer: C
Question #: 278
Topic #: 1
A new HD webcam’s image only updates one or two times per second. The specifications indicate the webcam is capable of updating 30 frames per second. Which of the following is MOST likely causing the issue?
A. The USB 2.0 port has insufficient bandwidth.
B. The Thunderbolt connector is not compatible.
C. The VGA cable does not support a digital signal.
D. The connection should use plenum instead of STP.
Selected Answer: C
Question #: 279
Topic #: 1
A user needs to transfer files from an Apple phone to a workstation. Which of the following connection types should the user utilize?
A. USB-C
B. Serial
C. Lightning
D. NFC
Selected Answer: A
Question #: 280
Topic #: 1
A technician is installing a USB Wi-Fi card. Which of the following would be the MOST appropriate way for the technician to receive the latest official drivers for the device?
A. Download the drivers from the vendor’s website.
B. Allow the OS to install the drivers automatically.
C. Utilize a third-party, non-OEM driver.
D. Run the autoinstall CD.
Selected Answer: C
Question #: 281
Topic #: 1
A user reports that all print jobs sent to a laser printer have random and incorrect characters throughout the pages. Which of the following actions should the technician do to resolve this issue?
A. Replace the fuser.
B. Adjust the rollers.
C. Update the driver.
D. Shake the toner.
Selected Answer: C
Question #: 282
Topic #: 1
An end user needs to upgrade the hard drive on a laptop and wants one that is fast and shock resistant. Which of the following is the BEST option for this end user?
A. Hybrid HHD/SSD
B. 5,400rpm HDD
C. 7,200rpm HDD
D. NVMe SDD
Selected Answer: D
Question #: 283
Topic #: 1
Which of the following connectors can be plugged into a Thunderbolt 3 port on a laptop?
A. miniUSB
B. microUSB
C. USB-A
D. USB-C
Selected Answer: D
Question #: 284
Topic #: 1
A company would like to take advantage of the cost savings of cloud computing by only paying for the resources used. Which of the following will BEST address this need?
A. Shared resources
B. Rapid elasticity
C. Metered utilization
D. High availability
Selected Answer: C
Question #: 285
Topic #: 1
A technician is attempting to fix a computer that does not turn on when the power button is pressed. Which of the following should the technician perform NEXT to troubleshoot the issue?
A. Verify the output voltages from the power supply unit.
B. Open the computer cabinet and replace the power button.
C. Remove and reconnect all cables that are plugged into the motherboard.
D. Reseat the power cable and confirm the outlet is providing energy.
Selected Answer: D
Question #: 286
Topic #: 1
A technician needs to install an NVMe drive in an old computer using a PCIe 4X card. The technician installs Windows on the drive and reboots the computer. An error message appears stating there is no bootable device found. The technician checks the BIOS but cannot select the new drive as a boot device. Which of the following is MOST likely causing the issue?
A. The boot partition is not set as active.
B. The BIOS does not have NVMe boot drivers.
C. The NVMe drive has an MBR partition.
D. The NVMe drive is out of space.
Selected Answer: B
Question #: 287
Topic #: 1
Which of the following cables should be used to terminate ST connectors on each end?
A. Optical fiber
B. Coaxial
C. Shielded twisted pair
D. HDMI
Selected Answer: A
Question #: 288
Topic #: 1
Which of the following cloud-computing concepts describes an application that is hosted on the internet but can be used and configured as needed internally per organization?
A. Hybrid cloud
B. Public cloud
C. Iaas
D. Saas
E. Paas
Selected Answer: D
Question #: 289
Topic #: 1
Which of the following devices would a punchdown tool MOST likely be utilized on?
A. Cable modem
B. Managed switch
C. PoE injector
D. Patch panel
Selected Answer: B
Question #: 290
Topic #: 1
A user reports a tablet restarts on its own every five to ten minutes. In addition, the tablet has intermittent issues with charging. The technician gives the user a new power adapter and charging cable, and the technician also tries resetting the OS, but the issue persists. Which of the following is the MOST likely cause of the issue?
A. Water damage
B. Incorrect OS version
C. Faulty battery
D. Damaged charging port
Selected Answer: C
Question #: 291
Topic #: 1
A technician verifies the slow boot time and slow OS performance of a tower server with a RAID 5 on a PCIe RAID card that does not support hot swapping. Which of the following steps should the technician take NEXT to verify RAID health?
A. Verify S.M.A.R.T. operation on the RAID card.
B. Replace the failed drive while users are connected.
C. Physically clean the HDDs and connectors.
D. Shut down the server and check the RAID controller’s status.
Selected Answer: D
Question #: 292
Topic #: 1
A field technician for an airport receives a support ticket that states customers are having issues viewing a screen that displays information about departing flights. While checking the case history, the technician sees that all fight information screens were recently moved when the terminal gates were remodeled. Which of the following actions should the technician perform after verifying the screen has power?
A. Ensure the input connections to the screen are secure.
B. Swap cables with a screen that works.
C. Check to see if the device outputting the data is turned on.
D. Determine if the screen is compatible with the output device.
Selected Answer: A
Question #: 293
Topic #: 1
A technician receives an alert indicating all VMs are down. After some troubleshooting, the technician discovers the network is out of space. To resolve the issue, the technician decides to add more space. Which of the following network types will the technician be working with?
A. SCSI
B. NAC
C. SAN
D. WISP
Selected Answer: C
Question #: 294
Topic #: 1
A cloud engineer, who is designing a cloud architecture, needs to ensure the solution is able to immediately fail over to another region in case of an outage and also scale up in the event of high utilization. Which of the following should the engineer implement? (Choose two.)
A. High availability
B. Elasticity
C. Cold storage
D. Machine learning
E. Metered utilization
F. Virtualization
Selected Answer: AB
Question #: 295
Topic #: 1
A user wants RAID to be configured on a desktop to allow the fastest speed and maximum storage capacity. Which of the following RAID types should a technician configure to accommodate this request?
A. 0
B. 1
C. 5
D. 10
Selected Answer: A
Question #: 296
Topic #: 1
Which of the following printing initiatives would be BEST to accomplish environmentally friendly objectives?
A. Requiring user authentication for printing
B. Locking down printing to only certain individuals
C. Modifying duplex settings to double-sided
D. Changing the print quality settings to best
Selected Answer: C
Question #: 297
Topic #: 1
A user calls the help desk about a 4K monitor that will not output an image from a desktop. The monitor was working previously but now shows a black screen with a message stating a signal is not detected. The desktop is connected via HDMI, and the monitor has an empty DVI port. Which of the following steps should the technician perform FIRST? (Choose two.)
A. Check the version of the HDMI cable.
B. Check the input source.
C. Set up the desktop for DVI.
D. Replace the HDMI cable.
E. Install OS updates.
F. Initiate a system restore.
Selected Answer: AB
Question #: 298
Topic #: 1
A technician is replacing the RAM on an entry-level server with hot-swappable components. Which of the following should the technician do NEXT?
A. Replace the RAM while the server is at a cool temperature.
B. Replace the RAM while the server is running.
C. Power down the server completely and then replace the RAM.
D. Verity that the OS supports hot swapping the RAN.
Selected Answer: C
Question #: 299
Topic #: 1
While on a VoIP call, one user is unable to understand the other because the audio is breaking up. Which of the following BEST describes what is occurring on the call?
A. High latency
B. External interference
C. No connectivity
D. Port flapping
Selected Answer: A
Question #: 300
Topic #: 1
A systems administrator needs to set up a multifunction printer for the legal department. The legal department deals with sensitive documents and requires a secure method of releasing print jobs. Which of the following should the systems administrator configure to meet the department’s security requirements?
A. SMB settings
B. User authentication
C. Audit logging
D. Wired connection
Selected Answer: B
Question #: 301
Topic #: 1
A network technician is working to locate an end user’s Cat 6 cable within a network rack. The server rack is poorly documented, and a cable management system has not been implemented. Which of the following would be the BEST tool to BEST identify the correct cable?
A. Cable tester
B. Network tap
C. Toner probe
D. Loopback plug
Selected Answer: C
Question #: 302
Topic #: 1
A technician connects a new computer to the internet and then opens the wiring closet. Even though all of the wires are terminated, nothing in the wiring closet is labeled. Which of the following tools should the technician use to complete the task?
A. Cable tester
B. Loopback plug
C. Toner probe
D. Punchdown tool
Selected Answer: C
Question #: 303
Topic #: 1
Which of the following is the BEST use case for client-side virtualization?
A. Legacy software
B. Email
C. Directory services
D. Database
Selected Answer: D
Question #: 304
Topic #: 1
An IT technician is inspecting the internal components of a desktop computer to assess a suspected power issue with the motherboard. Which of the following connectors should the IT technician inspect further?
A. RJ45
B. Straight tip
C. DB9
D. Molex
Selected Answer: D
Question #: 305
Topic #: 1
A systems administrator is attempting to resolve a ticket regarding an issue with an email server. The administrator is covering for a coworker who was previously working on the ticket. The coworker already gathered facts about the issue and spoke with users concerning their missing emails. The coworker also discovered the email server’s retention policy was updated shortly before users first noticed the issue. Which of the following should the systems administrator do NEXT to resolve the email issue?
A. Escalate the ticket to a higher level to resolve the email server issue.
B. Test a theory to determine the cause of the email server issue.
C. Establish a theory of probable cause for the email server issue.
D. Create a plan of action to resolve the email server issue.
Selected Answer: C
Question #: 306
Topic #: 1
A user uploads a file to a storage location that is accessible via a web browser and a client application. The user’s coworkers can access the file as well. The service that the file is stored with is provided by a third party for a monthly fee. The third party’s service is available to any business or consumer who would like to use the service. Which of the following BEST describes the type of service that is in use?
A. Hybrid cloud
B. Infrastructure as a service
C. Public cloud
D. Private cloud
Selected Answer: C
Question #: 307
Topic #: 1
Which of the following frequency bands do 802.11b and 802.11g operate in?
A. 1GHz
B. 2.4GHz
C. 5GHz
D. 6GHz
Selected Answer: B
Question #: 308
Topic #: 1
Which of the following protocols operates without a port number assignment?
A. SNMP
B. TCP
C. SSH
D. DHCP
Selected Answer: B
Question #: 309
Topic #: 1
A technician replaces a CPU and then notices the fans are continuously running. The computer randomly crashes after about five minutes. Which of the following should the technician do to prevent this issue from reoccurring?
A. Apply thermal paste.
B. Use Trusted Platform Module.
C. Replace the socket.
D. Implement secure boot.
Selected Answer: C
Question #: 310
Topic #: 1
Which of the following components houses the MX record?
A. DNS
B. VLAN
C. DHCP
D. SMTP
Selected Answer: A
Question #: 311
Topic #: 1
A desktop support technician receives an escalated ticket regarding a computer that displays the following message upon booting up: The amount of system memory has changed. Which of the following components is failing?
A. GPU
B. HDD
C. RAM
D. CPU
Selected Answer: C
Question #: 312
Topic #: 1
Using the output below:
IPv4 Address: 172.25.1.39 –
Subnet Mask: 255.255.255.0 –
Router: 172.25.1.252 –
Name Server: 172.25.1.4 –
Which of the following is the default gateway?
A. 172.25.1.252
B. 172.25.1.39
C. 172.25.1.4
D. 255.255.255.0
Selected Answer: A
Question #: 313
Topic #: 1
A technician is working on a critical warehouse machine that will not turn on. The technician has determined the power supply for the machine failed. The warehouse manager is looking for a solution that will prevent downtime in the future. Which of the following devices should the technician install to meet this requirement?
A. Grounded power supply
B. Modular power supply
C. 220V power supply
D. Redundant power supply
Selected Answer: D
Question #: 314
Topic #: 1
A user’s track pad has stopped working. Which of the following should the user do to resolve the track pad’s functionality?
A. Reinstall the mouse drivers.
B. Use the Function key.
C. Calibrate the digitizer.
D. Configure the mouse settings.
Selected Answer: B
Question #: 315
Topic #: 1
A help desk technician receives a ticket stating a printer has jammed several times today. The technician removes the jammed paper and notices the paper supply is low and the paper in the tray is wrinkled. Which of the following MOST likely caused the paper jams?
A. High latency
B. Page orientation
C. Driver mismatch
D. Multipage misfeed
Selected Answer: D
Question #: 316
Topic #: 1
A user reported that a laptop would no longer turn on after the battery was depleted, even though laptop was charged the night before. An on-site technician was dispatched with a spare laptop and verified that the AC adapter and power cord were functional. Which of the following was the MOST likely cause of the issue?
A. Swollen battery
B. Calibration corruption
C. Excessive wattage
D. Damaged port
Selected Answer: D
Question #: 317
Topic #: 1
A technician installed a new SSD in a computer that needed additional storage. The technician properly formatted and partitioned the drive. The BIOS recognizes the drive, but the drive does not appear as an available drive in My Computer. Which of the following should the technician do to resolve the issue?
A. Replace the defective drive.
B. Make sure a drive letter has been assigned.
C. Check Device Manager.
D. Initialize the disk in Disk Management.
Selected Answer: D
Question #: 318
Topic #: 1
A user is unable to access the internet on a PC. A technician examines the PC and runs the following commands:
ipconfig /all
ping 8.8.8.8
ping comptia.org
Which of the following steps in the troubleshooting process does this series of commands represent?
A. Establish a theory.
B. Verify full system functionality.
C. Establish a plan of action.
D. Identify the problem.
Selected Answer: D
Question #: 319
Topic #: 1
A technician installed a new router at a small office. After the installation, the technician notices that all devices have a 169.254.x.x IP address. Printers and fileshares are still working, but PCs cannot access the internet. Which of the following should the technician configure on the router to enable devices to connect to the internet?
A. APIPA
B. DNS
C. DHCP
D. SMB
Selected Answer: C
