220-1101: CompTIA A+ Certification Exam: Core 1

Question #: 151
Topic #: 1
User attempted to install an application on a desktop, and the installation attempt failed. Technician compares these installation files to those on another user’s machine and finds the files are different. Which of the following should the technician do NEXT?

A. Attempt to reinstall the application.
B. Verify the system functionality.
C. Test the functionality of the antivirus.
D. Complete the final report.
E. Determine the source of the installation file.

Selected Answer: E

Question #: 152
Topic #: 1
A technician responds to a help desk ticket that indicates a user’s workstation is not booting. The technician initially suspects a failed hard drive. The technician performs diagnostics and confirms the hard drive is fully operational. Which of the following steps should the technician complete NEXT?

A. Reinstall the operating system.
B. Configure a new RAID array.
C. Report the status of the drive and close the ticket.
D. Consider another possible cause of the issue.
E. Restore the latest backup of the system.

Selected Answer: D

Question #: 153
Topic #: 1
A technician is troubleshooting a computer that is not completing POST and gets stuck at the manufacturer logo screen. All internal, removable parts have been disconnected and only the minimum parts necessary to POST were reconnected. However, the symptoms remain the same. Which of the following should the technician try NEXT?

A. Test the RAM in different slots, one at a time.
B. Remove and test the power supply.
C. Replace the motherboard.
D. Change the CMOS battery.

Selected Answer: A

Question #: 154
Topic #: 1
A user who works with sensitive data has a computer configured with hard drive encryption. The TPM is active and hosting the encrypted key. After an upgrade to the motherboard, RAM, and video card, the hard drive is not booting, and data cannot be accessed from the hard drive. Which of the following should the technician do to enable the system to boot again and get access to the stored data?

A. Use data recovery software to find and recover the hard drive information.
B. Access the BIOS and select to rebuild the degraded RAID array.
C. Boot into the BIOS and enable the TPM on the new motherboard.
D. Return the replaced motherboard back to the computer.

Selected Answer: D

Question #: 155
Topic #: 1
A user that works in sales is reporting that the output on each page printed from a laser printer has duplicate images. Which of the following should be performed FIRST to eliminate the ghost images?

A. Change the paper weight setting.
B. Replace the printer’s fuser.
C. Upgrade the printer firmware.
D. Clean the toner drums and rollers.

Selected Answer: D

Question #: 156
Topic #: 1
A technician is setting up a laptop with an encrypted hard drive. The laptop will securely store a PIN that the user will input at log-on. Which of the following must be installed to set up this configuration?

A. TPM
B. HSM
C. UEFI
D. ARM

Selected Answer: A

Question #: 157
Topic #: 1
A technician goes to a classroom to troubleshoot a projector that occasionally powers off. The technician recreates the issue and notices the projector will not power back on until approximately 15 minutes have passed. After 15 minutes of being powered on, the projector shuts off again. Which of the following should the technician perform NEXT to resolve the issue?

A. Clean the filter.
B. Adjust the standby timeout.
C. Check the power cable connection.
D. Replace the bulb.

Selected Answer: A

Question #: 158
Topic #: 1
Which of the following would an administrator use to migrate virtual machines from on premises to the cloud?

A. IaaS
B. SaaS
C. DBaaS
D. DRaaS

Selected Answer: A

Question #: 159
Topic #: 1
A user is unable to plug a USB 3.0 device into a USB port. Upon inspection, a technician notices the USB 3.0 port appears to be slightly smaller than the other connections. Which of the following is the MOST likely cause?

A. A foreign object is stuck inside the port.
B. The cable connection utilized the wrong orientation.
C. The USB cable is physically damaged.
D. The USB port belongs to a different form factor.

Selected Answer: D

Question #: 160
Topic #: 1
A technician is replacing a ribbon on a printer that produces faded text and images when printing. Which of the following types of printers is the technician working on?

A. Impact
B. Inkjet
C. Laser
D. Thermal

Selected Answer: A

Question #: 161
Topic #: 1
A drive failed on a server that was leveraging a RAID disk configuration. The server administrator would like to rebuild the array so it can withstand a potential multidrive failure in the future. Which of the following RAID configurations will the administrator MOST likely select?

A. 0
B. 1
C. 5
D. 10

Selected Answer: D

Question #: 162
Topic #: 1
A user is expecting a visit from a new customer, and the company’s ADSL link has suddenly gone down. Which of the following should the user do to access a smartphone’s 4G internet connection from the laptop?

A. Set up a VPN.
B. Configure a hotspot.
C. Activate NFC.
D. Use a USB cable.

Selected Answer: B

Question #: 163
Topic #: 1
A user’s laptop is running out of disk space and requires a new hard drive. The user wants to replace the existing hard drive with the fastest possible 1TB HDD. A technician assesses the user’s hardware and determines the connections that are available. Which of the following drive types should the technician recommend as the BEST choice?

A. 1TB NVMe SSD
B. 1TB flash drive
C. 1TB SATA SSD
D. 1TB SAS

Selected Answer: D

Question #: 164
Topic #: 1
Every time a user sends a print job, the user must walk over to the printer and press OK before the job will print. The same issue is occurring for multiple users. Which of the following is the MOST likely cause of the issue?

A. The wrong network printer queue is being used.
B. The network printer is on the wrong VLAN.
C. The default paper type has been changed.
D. The print server has outdated print drivers.

Selected Answer: C

Question #: 165
Topic #: 1
Which of the following concepts would be used by an online retailer to quickly add more web servers during peak sales times?

A. Community cloud
B. Rapid elasticity
C. High availability
D. Metered service

Selected Answer: B

Question #: 166
Topic #: 1
A network technician has been tasked with creating a patch cable. The RJ45 connectors will not stay attached to the cable. Which of the following tools is needed to fix this issue?

A. Cable tester
B. Crimper
C. Punchdown tool
D. Loopback plug

Selected Answer: B

Question #: 167
Topic #: 1
To control costs, a company provides a limited number of users with company phones. One of these users opens a support ticket because the phone no longer allows Internet browsing over a cellular connection. The user acknowledges that the phone worked before the user’s child streamed several movies using the device. Which of the following describes why the phone cannot browse the internet?

A. The child accidentally connected to a neighbor’s WLAN.
B. The company’s group policy disabled the device.
C. The device has a data cap and has reached that limit.
D. The device’s plan has been unpaid.

Selected Answer: A

Question #: 168
Topic #: 1
A user’s desktop computer slows down after a few minutes of use, and the fans alternate between silent and very loud. Which of the following is MOST likely failing, therefore causing these symptoms?

A. CPU fan
B. Memory
C. Power supply
D. Hard drive

Selected Answer: A

Question #: 169
Topic #: 1
A customer brings a phone to a repair shop because it is experiencing extreme slowness and applications are crashing. A technician attempts to install a diagnostic application, but the installation fails. Which of the following should the technician do FIRST to troubleshoot the issue?

A. Check the storage space.
B. Inspect the screen for damage.
C. Install the latest updates.
D. Recalibrate the digitizer.

Selected Answer: A

Question #: 170
Topic #: 1
A user is unable to connect a mobile phone while in a car. However, a second mobile device is able to connect in the same car. Which of the following settings should the user check on the first phone?

A. Wi-Fi
B. Hotspot
C. Bluetooth
D. Location

Selected Answer: C

Question #: 171
Topic #: 1
A new computer was plugged into a port that was used by a legacy network printer prior to the completion of an office remodeling project. The user who was assigned to the new computer has been reporting an issue with slow network speeds. A technician verified the NIC is functioning properly and the drivers are up to date, and then swaps out the Cat 6 patch cable. However, the issue persists. Which of the following troubleshooting steps should the technician take NEXT?

A. Check the speed and duplex settings on the switch.
B. Verify which port the VLAN is assigned to.
C. Ensure settings within the computer’s BIOS.
D. Replace the cable that runs from the user’s desk to the patch panel.

Selected Answer: A

Question #: 172
Topic #: 1
A bank wants to leverage cloud computing but would like a cloud solution in which infrastructure is shared with businesses in the same industry. Which of the following cloud models would BEST address the bank’s need?

A. Private
B. Hybrid
C. Public
D. Community

Selected Answer: D

Question #: 173
Topic #: 1
Which of the following wireless technologies has the MOST range and wireless throughput?

A. 802.11ac
B. 802.11ax
C. 802.11b/g/n
D. 802.11g

Selected Answer: B

Question #: 174
Topic #: 1
Which of the following cables replaced the Apple 30-pin connector and is also reversible?

A. USB-C
B. Lightning
C. miniUSB
D. DisplayPort

Selected Answer: B

Question #: 175
Topic #: 1
New memory modules were installed in several Windows desktops, but some users are still reporting performance issues. Upon investigation, a systems administrator notices the desktop has not recognized the new memory modules. Which of the following should the systems administrator perform to help resolve this issue?

A. Configure appropriate settings within the BIOS.
B. Replace the RAM.
C. Modify the boot.ini file.
D. Install the required drivers through the Control Panel.

Selected Answer: A

Question #: 176
Topic #: 1
A remote user called the help desk to report a notification indicating there is limited or no connectivity. The user can access local file folders and other local machines but none of the organization’s servers or network items. Web pages do not appear to function either. Which of the following is the MOST likely cause of the issue?

A. The user’s internet connection is down.
B. The user’s domain account is locked out.
C. The user’s switch has stopped working.
D. The user’s IP address needs to be renewed.

Selected Answer: A

Question #: 177
Topic #: 1
HOTSPOT
–

A customer has contacted you about building two new desktops. The first desktop will be a gaming workstation. The customer requirements include:

• Playing the newest games at a high frame rate
• Fast game load times
• Enough storage to have several games installed at once
• High-end audio
• No concern about cost
• Running the current Windows OS

The second workstation will be a family workstation. The requirements include:

• Capability for word processing, videoconferencing, and basic web surfing
• Minimal cost, as long as it meets the requirements
• Running the current Windows OS

INSTRUCTIONS
–

Use the drop-down menus to select the appropriate component for each category, based on the above requirements.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question #: 178
Topic #: 1
HOTSPOT
–

A customer built a computer for gaming, sourcing individual components and then assembling the system. The OS starts up, but within a few minutes the machine locks up. The customer brought the computer to a technician to diagnose the issue.

INSTRUCTIONS
–

Click on each component to view the specification.

Select the appropriate cause and resolution for the issue.

If at any time you would like to bring back the initial state of the simulation, please click the Reset All button.

Question #: 179
Topic #: 1
A technician needs to install RAM into a rackmount server that will be used as a VM host. Which of the following would be BEST to install?

A. SODIMM
B. VRAM
C. DDR4
D. ECC

Selected Answer: D

Question #: 180
Topic #: 1
A technician has noticed that a monitored server is receiving a disk failure notice during startup. When the technician clicks to continue, the machine still seems to startup into Windows but at a much slower speed. The technician looks at the BIOS information and sees the machine utilizes a RAID 5 configuration. Which of the following does the technician MOST likely need to perform?

A. Reinstall the HDD drivers.
B. Rebuild the RAID.
C. Replace the failed drives.
D. Restart the system.

Selected Answer: C

Question #: 181
Topic #: 1
A technician needs to add storage to a workstation. The workstation does not have room to add any internal storage, so the technician plans to add an external storage device. Which of the following connection types should the technician MOST likely use?

A. SCSI
B. eSATA
C. PCIe
D. NVMe

Selected Answer: B

Question #: 182
Topic #: 1
A technician is installing new power supplies for the application engineering team’s workstations. The management team has not yet made a decision about installing dual graphics cards, but they want to proceed with the project anyway. Which of the following power supplies would provide the BEST solution?

A. 1000W 24-pin modular power supply
B. 220VAC 9000J surge protector
C. 500W redundant power supply
D. 2000VA uninterruptible power supply

Selected Answer: A

Question #: 183
Topic #: 1
Which of the following handles touch-screen operation on a mobile device?

A. Stylus
B. Liquid crystal display
C. Processor
D. Digitizer

Selected Answer: D

Question #: 184
Topic #: 1
The IT department issued a corporate smartphone to a user, but the user returned the device stating it had connectivity issues. The user claimed the device functioned on Wi-Fi, but all connectivity to cloud services was lost as soon as the device was taken off site. Which of the following issues was MOST likely affecting the device?

A. MDM was never properly set up on the device.
B. S/MIME certificates were corrupted and needed to be reloaded.
C. Bluetooth on the device was disabled by mistake.
D. The device never had a proper SIM card installed.

Selected Answer: D

Question #: 185
Topic #: 1
A technician just finished assembling a new PC for a client. Upon POST, the device presents an unspecified beep code and turns off automatically after five seconds. The technician double-checks the bill of materials for the new build and confirms all items have been installed. Which of the following should the technician do NEXT?

A. Ensure thermal paste is being used on the CPU.
B. Check to make sure that any video cards have auxiliary power cabling connected.
C. Verify the header panel connector is properly connected.
D. Spot-check that the I/O shield for the motherboard is properly installed.

Selected Answer: C

Question #: 186
Topic #: 1
A user receives the following error when trying to reboot a computer:

Which of the following is the MOST likely cause of this error message?

A. Corrupted bootloader
B. Faulty RAID controller
C. Failed hard drive
D. Incorrect storage device driver

Selected Answer: C

Question #: 187
Topic #: 1
An organization keeps receiving spam that appears to come from its own domain. No accounts have been compromised. Which of the following will BEST mitigate this issue?

A. DNS
B. S/MIME
C. SPF
D. SSID

Selected Answer: C

Question #: 188
Topic #: 1
Which of the following describes the main difference between T568A and T568B cabling standards?

A. The T568B data transfer rate is higher than T568A.
B. The green and the orange cables are interchanged.
C. T568A is used in blue cables, and T568B is used in green cables.
D. The standards use different cable connectors.

Selected Answer: B

Question #: 189
Topic #: 1
A help desk technician plugged in a user’s new computer to a network port. After a few minutes, the computer showed an APIPA address. Which of the following is the MOST likely reason this happened?

A. The WLAN is disabling the NIC card.
B. The network cable is not attached.
C. The PC is unable to contact a DHCP server.
D. The DHCP server is using addresses in the range of 169.254.254.1.

Selected Answer: C

Question #: 190
Topic #: 1
A technician is troubleshooting an issue involving lines appearing down copied pages, but printed pages sent directly to the copier render as intended. Which of the following is the MOST likely cause of this issue?

A. Empty imager drum
B. Overheaded system fuser
C. Scratched scanner glass
D. Third-party toner

Selected Answer: C

Question #: 191
Topic #: 1
A user who is facilitating a videoconference reports that the participants can be heard. However, when the user attempts to speak, none of the participants can hear the user. Which of the following is the FIRST step the technician should take?

A. Restart the videoconference.
B. Replace the laptop.
C. Check the audio inputs.
D. Try another microphone.

Selected Answer: C

Question #: 192
Topic #: 1
A laptop does not have any audio output from the built-in speakers. The Windows Device Manager shows a down arrow for the audio device. Which of the following will correct this audio issue?

A. Replacing the speakers
B. Increasing the volume
C. Enabling the audio device
D. Updating the driver

Selected Answer: C

Question #: 193
Topic #: 1
Which of the following provides a client device with an IP address?

A. DNS
B. DHCP
C. IPSec
D. SMB

Selected Answer: B

Question #: 194
Topic #: 1
Which of the following video cables can carry an audio signal?

A. HDMI
B. S-Video
C. VGA
D. DVI

Selected Answer: A

Question #: 195
Topic #: 1
A technician is building a video production workstation that will consist of two high-end GPUs. The technician is reusing an existing ATX case. Which of the following should the technician select as the MOST appropriate power supply type?

A. 400W external power supply
B. 2x 600W redundant power supplies
C. 1,200W modular power supply
D. 1,500W uninterruptible power supply

Selected Answer: C

Question #: 196
Topic #: 1
A printer technician receives a support request for a laser printer that sometimes cuts off the bottom of the print job. During troubleshooting, the technician notices that affected jobs are set for 8.5in x 14in (216mm x 356mm) paper and only print from a particular paper tray. Which of the following actions should the technician perform NEXT?

A. Verify that the printing trays are correctly set
B. Swap printer trays until the print jobs complete as expected
C. Replace the tray rollers to ensure proper paper alignment
D. Reset the default to use 8.5in x 11in (216mm x 279mm) paper

Selected Answer: A

Question #: 197
Topic #: 1
A user built a new PC with parts sourced from a popular online vendor. The system boots to the OS and basic browsing works, but whenever the user opens a 4K video or starts to play a game, the system immediately shuts down. Which of the following is the MOST likely cause of this issue?

A. The video card was installed in the wrong PCIe slot
B. The CPU heat sink was attached without adequate thermal paste
C. The SSD drives do not have enough Pagefile
D. The system does not have enough RAM for 4K video

Selected Answer: B

Question #: 198
Topic #: 1
A technician recently received a written warning for causing a system-wide outage. The outage was a result of an unscheduled patch being manually pushed during production hours. Which of the following could have MOST likely prevented the technician from receiving the warning?

A. Following corporate procedures
B. Testing before deployment
C. Documenting the findings
D. Establishing a plan of action

Selected Answer: A

Question #: 199
Topic #: 1
A desktop PC was recently moved to a new area and needs internet access RJ45 connections are not available, but access can be provided through 802.11n connections. Which of the following will need to be installed?

A. Wireless NIC
B. NFS system
C. SSHD
D. USB card

Selected Answer: A

Question #: 200
Topic #: 1
A user is installing a new display on a desktop computer that only has a single DVI port for video input and a single HDMI port for video output. Which of the following does the technician need to complete the setup?

A. Digital-to-analog converter
B. A/V switcher
C. DisplayPort to HDMI adapter
D. DVI to HDMI cable

Selected Answer: D