220-1101: CompTIA A+ Certification Exam: Core 1 Topic 3
Question #: 101
Topic #: 1
A technician installs a new printer for a workstation and tries to print a test page, but the page does not print. The technician looks at the print queue and notices that the printer is called `Generic Printer.` Which of the following BEST describes what the technician should do to fix this issue?
A. Connect the printer with a USB cable rather than over the network.
B. Install the appropriate printer drivers for the OS.
C. Install the correct toner in the printer.
D. Set the printer trays to allow duplex printing.
Selected Answer: B
Question #: 102
Topic #: 1
A user creates a support ticket to report a conference room projector that does not work. The user says that even though the provided cables are being used, the projector screen shows the following error message:
No Signal Input –
Which of the following describes the FIRST action that should be taken?
A. Verify that the projector is turned on.
B. Verify that the user is using an approved OS.
C. Replace the projector bulb.
D. Check the video cable and replace it if necessary.
Selected Answer: D
Question #: 103
Topic #: 1
A technician was called in to look at a user’s PC. The user reported the PC was very sluggish. The HDD light on the PC was constantly on without blinking. The
PC itself was slow receiving input and took a very long time to load the OS. The technician also noticed updates had failed. Which of the following is MOST likely the cause of these issues?
A. The hard disk drivers have been corrupted.
B. The HDD cables need reseating.
C. A RAID disk failed.
D. The HDD has no free space.
Selected Answer: D
Question #: 104
Topic #: 1
A user entered a help desk ticket stating the latest calendar updates have not appeared on the user’s corporate mobile device for several days, even though updates do appear on the user’s laptop. Which of the following actions will MOST likely enable calendar alerts?
A. Checking that the ringer volume on the device is high enough to be audible
B. Ensuring the corporate password is saved correctly in the calendar application
C. Installing a third-party calendar application and synchronizing it with the corporate calendar
D. Remotely wiping the mobile device and reinstalling all applications
Selected Answer: B
Question #: 105
Topic #: 1
A technical lead wants to migrate all common business applications, including email and fileshares, to the cloud. Which of the following cloud concepts should be used?
A. MaaS
B. PaaS
C. SaaS
D. IaaS
Selected Answer: C
Question #: 106
Topic #: 1
A new version of Windows was released and a piece of software vital to the engineering department will not run on the new version. Which of the following is the
BEST option to enable this department to be able to continue using this software?
A. Do not upgrade any workstations within the organization.
B. Upgrade all workstations and provide a virtual environment for the legacy software.
C. Upgrade all workstations except those used by the engineering department.
D. Purchase new workstations for the engineering department.
Selected Answer: B
Question #: 107
Topic #: 1
A technician made several upgrades to a computer and then determined the power supplied by the PSU is insufficient. Which of the following would MOST likely cause the insufficiency? (Choose two.)
A. Replacing the HDD with an SSD
B. Upgrading the firmware
C. Adding an optical drive
D. Adding more RAM
E. Adding a CMOS battery
F. Upgrading the graphics card
Selected Answer: CF
Question #: 108
Topic #: 1
A technician is replacing a computer with a connected point-of-sale system using a 9-pin serial adapter. The new computer does not have a 9-pin serial port.
Which of the following ports can an adapter be installed on in order to connect to the point-of-sale system?
A. HDMI
B. Bluetooth
C. USB
D. Lightning
Selected Answer: C
Question #: 109
Topic #: 1
Which of the following network types would be used in a server room to connect virtual servers to high-speed storage?
A. WAN
B. PAN
C. MAN
D. SAN
Selected Answer: D
Question #: 110
Topic #: 1
A desktop support technician is tasked with upgrading a laptop so that it has the fastest data access possible. Which of the following BEST satisfies this requirement?
A. mSATA SSD
B. M.2 NVMe SSD
C. 2.5 SATA SSD
D. 2.5 SAS HHD
Selected Answer: B
Question #: 111
Topic #: 1
The Chief Executive Officer wants to ensure company data is stored in a manner that provides the company with complete control over how the data is managed.
Which of the following is the BEST cloud deployment model for this request?
A. Community
B. Hybrid
C. Public
D. Private
Selected Answer: D
Question #: 112
Topic #: 1
A user sends a print job to a network printer, and the print job uses double the amount of paper as expected. Which of the following should the user configure to get the expected result?
A. Duplex
B. Collate
C. Landscape
D. Transparency
Selected Answer: A
Question #: 113
Topic #: 1
A help desk technician thinks a desktop PC has failed due to a defective power supply. Which of the following steps should the technician take NEXT?
A. Inquire about environmental or infrastructure changes.
B. Conduct external or internal research based on symptoms.
C. Establish a plan of action to resolve the problem and implement the solution.
D. Document the findings, actions, and outcomes.
Selected Answer: B
Question #: 114
Topic #: 1
A startup company is outgrowing its current office space and is requiring employees to work remotely. The company must comply with government-enforced requirements to safeguard all aspects of data, so the IT department plans to maintain complete control over users’ operating systems. Which of the following should the IT department implement?
A. VDI
B. IaaS
C. VPN
D. SaaS
Selected Answer: A
Question #: 115
Topic #: 1
Which of the following would be the BEST reason to use a virtual machine as a sandbox?
A. To test new software in a safe environment
B. To increase the efficient use of computing resources
C. To run multiple machines on the same hardware
D. To have dedicated hardware for a single system
Selected Answer: A
Question #: 116
Topic #: 1
Which of the following would MOST likely be used to connect one or more devices to the internet in a SOHO?
A. Hub
B. Ethernet gateway
C. Wireless access point
D. Router
Selected Answer: D
Question #: 117
Topic #: 1
A technician is preparing to set up a gaming computer with the following components:
✑ Discrete, high-end graphics card
✑ Video capture card
✑ High-end processor
✑ Multiple hard drives
✑ USB 3.0 hub
✑ Sound card
Which of the following options is the MOST important for the technician to consider before building the gaming computer?
A. Redundant power supply
B. Modular power supply
C. 20-pin vs. 24-pin power adapter
D. Power supply wattage rating
Selected Answer: D
Question #: 118
Topic #: 1
Which of the following is the PRIMARY security concern with virtual machine escape?
A. Cross-site scripting
B. Compromising the hypervisor
C. Overutilization of resources
D. Rogue virtual machines installed on the hypervisor
Selected Answer: B
Question #: 119
Topic #: 1
An IT manager is requesting that the company buy new cables to be used with F-type connectors that are already in house. Which of the following cables should the company buy?
A. Coaxial
B. Plenum
C. Cat 5e
D. Fiber
Selected Answer: A
Question #: 120
Topic #: 1
A user reports a cell phone is getting hot. Which of the following are MOST likely to be possible causes? (Choose three.)
A. Using the device as a Wi-Fi hotspot
B. A cracked screen
C. A failing battery
D. Less than 15% free storage space on the phone
E. Privileged control
F. Recurring prompts to install OS updates
G. Granting too many application camera permissions
H. Too many open applications
Selected Answer: ACH
Question #: 121
Topic #: 1
A technician configured a new SOHO router for a small business. The ISP gave the technician an IP address on the router’s WAN port. Which of the following addresses did the technician MOST likely configure on the router?
A. 10.1.50.30
B. 19.45.7.28
C. 169.254.168.10
D. 172.22.40.6
Selected Answer: B
Question #: 122
Topic #: 1
A technician is diagnosing a workstation that shuts down unexpectedly during a burn-in test. Which of the following is the MOST likely cause for this symptom?
A. Faulty CMOS battery
B. OS update issue
C. Overheating
D. Faulty RAM
Selected Answer: C
Question #: 123
Topic #: 1
The help desk received a ticket regarding issues with a laser printer. The printer has had repairs previously for scanning issues. Currently, the printed text is not adhering properly to the paper. Which of the following should be replaced to resolve this issue?
A. Fuser
B. Waste container
C. Roller
D. Toner
Selected Answer: A
Question #: 124
Topic #: 1
Which of the following types of devices MOST often uses a Thunderbolt cable?
A. Linux PC
B. Android mobile
C. Apple laptop
D. Chromebook
Selected Answer: C
Question #: 125
Topic #: 1
A department sends in a ticket to report a printer is not working. The responding technician sees paper stuck to the fuser, which is much hotter than normal. The fuser was just installed a few weeks ago, as indicated by the service history. Which of the following should the technician do NEXT?
A. Disable the printer for repairs.
B. Install a printer roller kit.
C. Remove the paper and let the fuser cool down.
D. Replace the paper with thicker paper stock.
Selected Answer: A
Question #: 126
Topic #: 1
A user reports limited or no connectivity on a laptop. A technician runs ipconfig /all with the following result:
IPv4 connectivity…limited or none
IPv4 address…169.254.254.1 –
subnet mask…255.255.0.0
default gateway…
Which of the following is the MOST likely cause of this issue?
A. DHCP failure
B. ARP cache
C. DNS resolution
D. Duplicate IP address
Selected Answer: A
Question #: 127
Topic #: 1
A Wi-Fi mesh network has been optimized to eliminate poor coverage areas, yet users still experience decreased bandwidth and connectivity issues. Which of the following actions should the technician take NEXT?
A. Relocate any large, dense, solid, and metal objects, such as mirrors and file cabinets, in the mesh network coverage area to the perimeter so that wireless reflections, absorptions, and occlusions are minimized.
B. Use a Wi-Fi analyzer to determine whether the channel in use is overcrowded and to identify which channel the mesh network should use for best performance.
C. Use the signal strength indicator on a mobile device to roam the coverage area and generate a heat map to isolate zones with weak signals.
D. Turn off broadcasting of the SSID on the mesh network so that other networks cannot see it.
Selected Answer: B
Question #: 128
Topic #: 1
Which of the following are default ports for HTTP and HTTPS traffic? (Choose two.)
A. 23
B. 25
C. 80
D. 143
E. 389
F. 443
Selected Answer: CF
Question #: 129
Topic #: 1
Documents are not printing out correctly from a laser printer at a conference. Some of the print is missing, and the pages come out unreadable. Which of the following should a technician do to fix this issue?
A. Exchange the transfer roller.
B. Recalibrate the printer.
C. Clear the jam.
D. Replace the fuser assembly.
Selected Answer: B
Question #: 130
Topic #: 1
Which of the following is an unsecure remote access protocol?
A. SSH
B. HTTPS
C. SFTP
D. Telnet
Selected Answer: D
Question #: 131
Topic #: 1
Which of the following cable types is the standard connector on printers?
A. DVI
B. eSATA
C. USB
D. Lightning
Selected Answer: C
Question #: 132
Topic #: 1
Which of the following is the MAXIMUM power PoE+ provides?
A. 15.4W
B. 30W
C. 60W
D. 95W
Selected Answer: B
Question #: 133
Topic #: 1
A user reports the touch screen on an Android smartphone is not responding to any input. The technician has cleared the cache, restarted the phone, and ensured the phone is fully charged. The issue still persists. Which of the following should the technician replace on the phone to MOST likely resolve the issue?
A. System on a chip
B. Accelerometer
C. Digitizer
D. Gyroscope
Selected Answer: C
Question #: 134
Topic #: 1
Which of the following is the SAFEST way to replace RAM on a server that has a redundant power supply?
A. Unplug one power cable
B. Verify the RAM temperature
C. Utilize a grounding strap
D. Replace the RAM while the server is running
Selected Answer: C
Question #: 135
Topic #: 1
A customer is using a satellite internet connection that is experiencing slowness. A technician notices high latency while pinging, but the download test is performing perfectly with very good download speeds. Which of the following represents the NEXT action the technician should perform?
A. Restart the modem and run an online internet connection and speed diagnostic tool.
B. Guide the customer on how to upgrade the internet plan with the provider in order to improve latency
C. Explain to the customer this is not an issue; this situation is normal for this type of internet connection.
D. Replace the modem because it is not working correctly based on the test result.
Selected Answer: A
Question #: 136
Topic #: 1
An end user contacted a technician about a laser printer that was no longer printing images on the left side of the page. The technician replaced the toner cartridge, but the issue has persisted. Which of the following should the technician perform NEXT?
A. Replace the imaging drum
B. Realign the pickup rollers.
C. Clean the duplexing assembly.
D. Calibrate the printer
Selected Answer: A
Question #: 137
Topic #: 1
A systems administrator has been tasked with allowing SMTP traffic through the system’s host-based firewall. Which of the following ports should the administrator enable?
A. 23
B. 25
C. 80
D. 161
Selected Answer: B
Question #: 138
Topic #: 1
A technician is monitoring all outbound traffic in a SOHO. Which of the following is the MOST cost-effective solution to monitor the traffic?
A. Spectrum analyzer
B. Network tap
C. Loopback plug
D. Toner probe
Selected Answer: B
Question #: 139
Topic #: 1
A technician recently discovered the root cause of an application error that several users have been experiencing. The technician updated the configurations on the affected machines and verified full functionality was restored for all users. Which of the following actions should the technician perform NEXT?
A. Write a knowledge base article in the ticketing software to expedite future incidents.
B. Submit a bug report to the developer of the application, along with the steps taken to resolve the issue.
C. Work with the developer to proactively collect the application logs to identify future errors of this type.
D. Send an email communication to the company about the issue and the steps taken to resolve it.
Selected Answer: A
Question #: 140
Topic #: 1
A new employee has been issued a company laptop. The employee requests an accessory with a single power source that has wired network connectivity and supports a keyboard, mouse, speakers, and dual monitors. Which of the following accessories should the systems administrator deploy to BEST meet the new user’s needs?
A. PoE switch
B. USB-C hub with power delivery
C. Docking station with DisplayPort
D. KVM switch with audio
Selected Answer: B
Question #: 141
Topic #: 1
Which of the following describes the operational difference between hubs and switches when transmitting data to a specific computer inside the network?
A. Switches only send data to the specific computer, while hubs send data to all computers inside the network.
B. Switches compress data, while hubs send uncompressed data.
C. Switches receive data and route it to all computers inside the network, while hubs receive data and do not route.
D. Switches scramble data, while hubs send data in the original form.
Selected Answer: A
Question #: 142
Topic #: 1
Which of the following network devices would an administrator use to distribute traffic evenly throughout multiple nodes?
A. Load balancer
B. Bridge
C. Proxy server
D. Switch
E. Firewall
Selected Answer: A
Question #: 143
Topic #: 1
A technician is investigating the output shown on a monitor. The output is clear, but it has a pink hue. The technician has replaced the video card and updated the graphics drivers. Which of the following would be the MOST likely cause?
A. Physical cabling issues
B. Burned-out bulb
C. Display burn-in
D. Incorrect data source
Selected Answer: A
Question #: 144
Topic #: 1
A technician is implementing a SOHO wireless solution with three access points. Which of the following actions would avoid high latency?
A. Enabling and configuring a 5GHz antenna
B. Configuring separate IP ranges
C. Enabling multiple SSIDs
D. Configuring all devices with different channels
Selected Answer: D
Question #: 145
Topic #: 1
In which of the following places is a laptop’s wireless antenna MOST likely located?
A. Near the network interface card
B. Underneath the battery
C. Integrated into the motherboard
D. In the bezel of the lid
Selected Answer: D
Question #: 146
Topic #: 1
A company needs to support a 10Gbps throughput. Which of the following is the MINIMUM cable category that could be used?
A. Cat 5
B. Cat 5e
C. Cat 6
D. Cat 6a
Selected Answer: C
Question #: 147
Topic #: 1
Which of the following describes the BEST use case for a client-side hypervisor?
A. For a software developer who is required to test an application in many environments
В. When the data center environment is out of resources for a new server
C. As a cost-saving measure to allow multiple users on one computer
D. To provide a backup to cloud-based solutions during internet failures
Selected Answer: A
Question #: 148
Topic #: 1
A technician needs to install a cost-effective storage device into a rackmount server that will be used as a VM host. This storage will be used for all VMs that run from the server. Which of the following should be used?
A. Optical disk drive
B. eMMC storage device
C. 15,000rpm drive
D. RAID 10 array
Selected Answer: C
Question #: 149
Topic #: 1
A technician installed new firmware on the company’s laser printers and has since been receiving multiple calls that information is garbled and looks like code. Only printers with the new firmware are having this issue. Which of the following steps should the technician complete NEXT?
A. Change the language settings on the printers.
B. Reboot all the machines having the issues.
C. Reboot all the printers.
D. Install an updated printer driver on the print server.
Selected Answer: D
Question #: 150
Topic #: 1
A user visits the help desk to report that a smartphone takes more than a day to fully charge. The user already tested multiple wall outlets and swapped the charging cable, but the results are the same. Which of the following should the technician do FIRST?
A. Verify the power rating of the charger.
B. Ensure all unnecessary connectivity features are disabled.
C. Check that all missing smartphone OS updates are applied.
D. Complete a factory reset of the phone.
Selected Answer: D
